Mercure Villeneuve-Loubet Plage hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 767

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Mercure Villeneuve-Loubet Plage hotel - Image 1
Mercure Villeneuve-Loubet Plage hotel - Image 2
Mercure Villeneuve-Loubet Plage hotel - Image 3
Mercure Villeneuve-Loubet Plage hotel - Image 4
215 Boulevard Eric Tabarly, 06270 VILLENEUVE-LOUBET, France

Opis

O hotelu

  • Restaurant "Le Syracuse" with its panoramic view and its new concept

  • Swimming pool on the rooftop!

  • Green Key certificate

  • Parking lot

Nasze pokoje

Lokalizacja hotelu

Mercure Villeneuve-Loubet Plage hotel

215 Boulevard Eric Tabarly
06270 VILLENEUVE-LOUBET
France

Pozycja GPS:43.637861, 7.140443

Telefon
Faks +33 4 92 02 02 27

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Le Syracuse

Le Syracuse is an exquisite restaurant and rooftop in Villeneuve-Loubet where its Mediterranean dishes are served by the poolside in an exceptional setting overlooking the sea.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 767

Ocena TripAdvisor  3.5/5  Liczba opinii: 224

Certyfikat Doskonałości 2023

AVOID AT ALL COSTS

Ocena na stronie TripAdvisor 1.0/5

jasonburns1988 Opinia zatwierdzona w TripAdvisor

0 stars if we could. We checked out of this hotel TWO DAYS EARLY after a horrible experience. The first issue: My wife woke the first 3 mornings of our stay with fresh bites all over her each morning and suspected bed bugs on her side of the bed so she asked me to sleep on the side she was on the 4th night. I woke the next morning destroyed in bites all over my back and legs. So we went down to reception to tell them that we strongly suspect bed bugs in the bed we were sleeping and we would like to be moved. When we brought this to the attention of the staff, they couldn't have responded any worse. The cleaning lady stormed into the room screaming and shouting that there were no bed bugs in this room (before even looking) and was completely dismissive. We asked could the room be properly checked for bed bugs and the staff were so obnoxious and dismissive that their hotel could never possibly have bed bugs ( anywhere can get them). We asked if we could simply be moved to another room just in case. The hotel had been extremely quiet so we knew there were other rooms available. We were refused this option, firstly in case the bed bugs travelled with us but then it was claimed there were no rooms available. We challenged the staff on this as the hotel was so quiet. It was quite obvious that they were afraid we did in fact have bed bugs and we would bring them to another room. It was completely contradictory - there was "no way" we had bed bugs but yet we weren't allowed move rooms!!! I then checked online to find 7 smaller rooms and 4 family rooms available for the duration of our stay. They LIED about the hotel being full. I told the receptionist and after "checking online" herself the rooms were suddenly all gone!!! She obviously just closed off the option for us to book the rooms. The manager came and offered us a refund for the next 2 nights and the option to book into their sister hotel (which was miles away). We knew this was a token gesture as it was obviously too far for us to move to with the kids. But with no other reimbursement, we would have to pay the taxi fare there and any difference in price with the rooms. So basically no help at all??! He was also rude and dismissive and very shady on the availability of pest control to check the room (changed his answer twice). We decided to move hotels ourselves (uprooting all our bags and two kids) and weren't even offered an apology on exit and had to pay more plus a taxi to a new hotel. We were then in such a rush to leave that we left two pram cover bags in the wardrobe (€100 worth). Once we discovered they were missing, we rang the hotel who said they were not in the room!!! We had only moved from there into a taxi and into the next hotel and knew for a fact we had left them there. Finally, I wouldn't stay in this hotel in October if you would like ANYTHING to eat or drink during the day!!!!!! The "rooftop bar" doesn't open. The poolside bar was closed and the restaurant opens for a couple of hours Mon-Thu after 6pm. You cannot get even a sandwich or a drink after 11am in the hotel. This is not made clear on their website.

worst restaurant award in the refurbished and recently reopened hotel Mercure

Ocena na stronie TripAdvisor 1.0/5

regisept Opinia zatwierdzona w TripAdvisor

This is to describe our experience in the restaurant: BAD !!! went there to celebrate with the friends to discover a new dinner menu and a very modest service!! nothing to chose from bad overcooked pasta and terrible "veloute". big disappointment and a shame to run such a restaurant in a newly refurbished hotel

Not this hotel - definitely not

Ocena na stronie TripAdvisor 1.0/5

Amie L Opinia zatwierdzona w TripAdvisor

My husband and I went for a long weekend. Price-quality balance is not existent. That is not a 4 star hotel. The (we had a Privilege room) room was basic so small 2 people struggle with it. If that is how a Privilege room looks like I wonder how much worst another room is there. No courtesy, no sound insulation (you could hear next door having intercourse). Despite there being a "do not disturb" on the door they entered our room twice Once whist we were sleeping and once when we were away. They excuse was that "wind" too it away. If such problem exists perhaps a heavier hanger may be ideal. Whilst we were away the cleaner decided that how we arranged OUR items in the room is not right so she took upon herself to do it how SHE though we should have OUR belongings in the room. When I complained I was told by a person who claimed to be accommodation manager "what would you like me to do". Well I was there to present a problem and HIS job (not mine) is to come with a solution. In the evening in the bar (upstairs - their pride and joy) was so unfriendly and so unaccommodating. Welcome drinks for members are per tier but for this allegedly 4 star hotel does not matter. NEVER AGAIN

Dear Madam, We regret to see that you did not enjoy your stay in our hotel. First of all, we would like to apologize for the incident you mentioned. Unfortunately, it seems to have annihilated all subjectivity in your judgment of our establishment and its staff. On this particularly windy day, as one might imagine at the seaside, the “do not disturb” sign actually fell off the door, and we couldn’t find it again. Our maid (who has worked with us for 10 years) came around 11 a.m. and not having noticed or had any contraindication to cleaning it, she entered to carry out her meticulous, daily work and to put your room in order. When she came in, no one was there and you surprised her by walking in doing her work. The rest of the story is quite unrealistic. You began to literally yell at her, calling her a thief, bordering on insulting and intolerable without any conclusive evidence allowing you to do so. Our housekeeper has worked in this hotel for many years, she has exemplary behavior and her integrity has never been called into question. She tried to apologize to no avail. Our manager intervened and before he even spoke, you reserved the same fate for him. You also yelled at him without any words being able to be said. Despite numerous apologies and attempts to explain the situation, after more than 10 minutes of continuous yelling, in monologue, in the corridors, and lobby of the hotel, our management staff had to warn you, because you were disturbing the peace of other customers, which you did not appreciate. Today we see that we are suffering the slander of your frustration. We have also noted that you regularly encounter conflicts in different establishments, which leaves us perplexed as to your judgment and the reality of the situation. Finally, when you indicate the other elements, note that in addition to being part of a serious and world-renowned hotel chain, we are constantly monitored by different organizations, that we are labeled “Green Key” and have received numerous distinctions . Fortunately, the hundreds of comments and ratings from our customers definitively attest to the quality of our services and our staff. Your intransigence and anger despite our repeated apologies and attempts at dialogue is totally disproportionate to the situation and we regret it. We have never encountered such a situation from our visitors and it is regrettable that you have not managed to regain your calm. We advise you for your next stays to specify when you arrive at the reception of a hotel that you do not want cleaning service. We wish you excellent continuation.

Avoid this hotel

Ocena na stronie TripAdvisor 1.0/5

TravelingCelt Couples - Opinia zatwierdzona w TripAdvisor

We booked a superior room with terrace and sea view. We were very disappointed that this was located in the older of the buildings. As for the sea view, well we could see the sea, but only over the terrace on the newer buidilng, which is currently a building site (photo attached). We wanted to eat dinner in the restaurant, but it was closed. No reason or apolgy was given. We had to walk to a nearby restaurant, which is not what we wanted to do. The advertised room service didn't exist either. We didn't take breakfast, partly as it was served in very dark and pokey space. A coffee on our balcony would have nice, but the Nespresso machine was broken. So s dreadful experience. Certainly not worth 250 Euro

Average hotel

Ocena na stronie TripAdvisor 3.0/5

AntonellaD785 Opinia zatwierdzona w TripAdvisor

The hotel is very basic- rooms are tights, there are no amenities in the bathrooms, breakfast is ok. There is an outdoor parking unsurveilled, or a paid parking. Overpriced for what you pay the quality of the hotel is quite poor - and the pictures in internet make it looks a lot nicer than what it is

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 312 Liczba opinii 9.5/10 Lokalizacja
  • 397 Liczba opinii 7.7/10 Pokój
  • 443 Liczba opinii 9.1/10 Obsługa
  • 10 Liczba opinii 1.4/10 Internet
  • 181 Liczba opinii 5.8/10 Śniadanie
  • 119 Liczba opinii 6.8/10 Czystość

Zarządzane przez Trustyou

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