Novotel Nice Arénas Aéroport 4 gwiazdki

Appalling service, food arriving nearly Cold, long delays. The waitress opened a juice bottle but then left the lid on top, causing it to spill when lifted. No apology offered. They didn’t even take the price of the juice off the bill. Avoid.

This is the second time I stay in a Novotel and do not recommend. I booked this one because we had an early flight and wanted to be close to the airport. At our arrival, the very first thing we see right at hotel entrance is a sexual worker. That raised me a red flag. We asked to use the hotel garage, and once we entered the back ally to park... two more sexual workers. It was definitely not the type of hotel we were looking for. Apart from that, the rooms looked outdated, there were trays with room service left overs in the halls that were never picked up by staff while we were there. I do not recommend staying here. Certainly not going back.

It has been 3 years since our last visit and there have been some changes to the property. Everything was clean and the staff was engaging. I do feel that the dinner menu has fallen off a bit but the food was still good, just not as varied as in the past.

I stayed here for 1 night as my plane arrived in the early hours and I preferred not to take a taxi into Nice town by myself at that time. The hotel offers a very convenient shuttle bus transfer: they will collect you at Gate A1 at Terminal 2. I understand that if you are arriving at Terminal 1, they will collect you at bus stop number 6. Overall I was pleased with my stay. The room was small but this was not an issue for me. It was well equipped and this included a small fridge and decent AC. The free bottle of water in the fridge was a nice touch. There are also tea and coffee facilities in the room. Great black out curtains and from my room, I had a great view of the runway. I found the floor my room was on to be quiet. My only complaint about the room was that I found the bed quite hard so I didn’t sleep that well. The breakfast was delicious and well worth it and the staff in the breakfast room were very friendly and attentive. You are absolutely spoilt for choice in terms of breakfast options. As with other reviews of this hotel, I felt that the reception staff could have been more pleasant. When I was checking out, I asked for directions to the nearest tram stop going into Nice and the guy on reception just mumbled something. I tried to follow the unclear directions he had given me and ended up walking to the Parc Phoenix stop. I discovered later that there was a stop closer to the hotel. Although this was not a huge inconvenience for me personally, having to walk further than necessary with my case in the July heat was a bit annoying.

I have been a long standing customer of Novotel and this was probably the worst Novotel that I have encountered. 1. Room - Room was tiny and the AC was not working, had to complain multiple times to get a room change. And the attitude of the staff was as if they were doing us the biggest favour in the world. 2. Staff - Very rude staff. Not only did the room service woman try to steal my iPhone charger during the room change but also, the server in the restaurant charged us 4.5 euros for a bottle of mineral water without informing us about it. The bottle was not sealed when it arrived so we assumed it was not chargeable. 3. Rude remarks by the reception staff : During the room change, I had forgotten my charger in the previous room and the room service went into the room the moment we left, so normally it is very suspicious that it took them one whole day to return the charger to me. I had to follow up the entire time and had to endure some particularly rude behavior from the staff. Agreed that it was my fault that I forgot something while changing a room but the rude remarks from the reception staff an unwelcome distraction. I know that the readers will probably think, oh it's just an phone charger but for me it's the overall experience that was just horrible. In other hotels, the staff usually calls me up if I forget something in a room and here I was the one treated like scum. Plus, I was travelling with my parents who are Indian and don't speak French. They do not want to come back to France or to Novotels because it is full of cheats and thieves. Horrible experience and I have cancelled all my Novotel booking after this bad experience.