Ibis Torreón 3.5 stars

Customer review rating (ALL Rating) 4.5/5 970 reviews

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Description

Hotel extras

  • En la plaza Paseo Milex encuentra espacios de coworking y salas de juntas para tus reuniones.

  • Hotel like new, has TVs with streaming and free covered parking.

  • Restaurantes de sushi, carnes, pizza, comida saludable y mas, dentro de la plaza comercial.

  • Estadio de Futbol Territorio Santos Modelo a 3 minutos.

  • Habitaciones modernas con wifi, que ofrecen toda la seguridad y comodidad que necesitas.

Our accommodation(s)

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Hotel location

Ibis Torreón

Carretera Torreon, San Pedro 2200
27420 TORREON
Mexico

GPS:25.6065527, -103.399247

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

Variety of food such as pizzas, pastas and cuts, Amazing flavors of hot and cold fruit teas, coffee bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  970 reviews

TripAdvisor Rating  4.0/5  25 reviews

Good stay

Customer review rating 4.5/5

Tomás A. Z. Business - Confirmed reviews ALL

So far my stance at Ibis hotel was very good. The process to confirm the payment is the one is horrible, we need to send the proof of payment to two different emails... if for some reason the one at desk recepction is missing the check in process is not smooth at all. Check the process please.

Dear Z., We very much appreciate your comments regarding your stay at the ibis Torreón. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Pereyra - Gerente General

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent service

Dear Antonio R., We very much appreciate your comments regarding your stay at the ibis Torreón. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Pereyra - General Manager

ESTANCIA AGRADABLE

Customer review rating 4.5/5

Brenda Business - Confirmed reviews ALL

VOLVERIA A HOSPEDARME

Estimada Brenda, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Torreón. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alan Pereyra - Gerente General

Location ok restaurant on location good.

Customer review rating 3.0/5

Francisco G. Families - Confirmed reviews ALL

Needs attention broken body wash bottles. I understand an empty water bottle to refill with water not to my satisfaction but ok

Dear Francisco G., Thank you for taking the time to tell us about your experience at the ibis Torreón. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Pereyra - General Manager

rooms are good...front desk reception is below average

Customer review rating 3.0/5

Jl Business - Confirmed reviews ALL

The front desk personnel have the personality of a rock. They lack "welcome how may i help you" attitude. I got better service from the people in the restaurant next door. Beds are hard. Temperature control in room is fantastic. Rooms and bathrooms are clean.

Dear Jonny L., Thank you for taking the time to tell us about your experience at the ibis Torreón. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Pereyra - General Manager

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Other web-users rate our hotel

  • 188 reviews 9/10 Location
  • 500 reviews 4.9/10 Room
  • 475 reviews 8.7/10 Service
  • 14 reviews 4.7/10 WiFi
  • 267 reviews 2.5/10 Comfort
  • 218 reviews 6.6/10 Cleanliness
  • 120 reviews 7.9/10 Vibe
  • 115 reviews 5.1/10 Breakfast

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