Sebel Auckland Manukau 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 1.954 recensioni

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Sebel Auckland Manukau - Image 1
Sebel Auckland Manukau - Image 2
Sebel Auckland Manukau - Image 3
Sebel Auckland Manukau - Image 4
16 Lakewood Court, Manukau, 2104 AUCKLAND, Nuova Zelanda

Descrizione

I plus dell'hotel

  • Just 10.7 km (20 minutes) from Auckland Airport

  • Studio and apartment room types available

  • Meetings rooms and events available

  • Close to Due Drop Events Centre and Rainbows End theme park

  • 24-hour reception

Le nostre sistemazioni

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Posizione dell'hotel

Sebel Auckland Manukau

16 Lakewood Court, Manukau
2104 AUCKLAND
Nuova Zelanda

Coordinate GPS:-36.993365, 174.88687

Telefono
Fax +64 9 261 1831

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

THE RESTAURANT

Il Lakewood Bistro propone cucina contemporanea neozelandese, in un ambiente rilassato, a colazione, pranzo e cena. Grazie agli arredi mozzafiato e all'intima atmosfera, non c'è posto migliore per ospitare il vostro prossimo evento aziendale o privato.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  1.954 recensioni

Giudizio TripAdvisor  4.4/5  176 recensioni

DO NOT RECOMMEND

Punteggio Tripadvisor 1.0/5

jakethelawyer Recensione certificata TripAdvisor

The first stay at this hotel was great, my partner and I really enjoyed this hotel; it was really punching above its weight. However, I returned to this hotel for a quick trip to Auckland, and it was one of the worst check-in experiences I have ever had. After leaving my credit card with my partner, he was going to make me go and get some cash and bring it back to the hotel for a deposit, WTF! Never in my life have I been treated like that by a "premium hotel" from the hotel manager. Eventually, he said I could eftpos it. The so-called hotel manager then did nothing but gaslight my previous experience, after I explained I didn't get this treatment previously. He needs retraining badly. In addition, I was placed into two rooms, both of which had stains on the carpet, markings on the walls and mould in the shower. After one of the worst check-ins ever, and being moved once, I essentially gave up being moved again, as this hotel was being very difficult to deal with. I allowed the manager to rectify my overwhelmingly bad experience before I checked out; all he said was nothing he "couldn't do anything about my bad experience". DO NOT recommend this hotel at all.

Dear Jake, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to learn that your experience did not meet your expectations, particularly during check-in. As part of our standard policy, all guests are required to provide either a valid credit card for pre-authorisation or a cash/EFTPOS deposit to cover the cost of accommodation and any incidentals. I understand this may have caused frustration, and I apologise if this was not clearly communicated or handled in a manner that reflected our usual service standards. I also sincerely apologise for the stains and marks you noticed in the room. Please rest assured that these concerns have been brought to the attention of our housekeeping and maintenance teams and are currently being addressed to ensure they are rectified promptly. We value your feedback as it helps us identify areas for improvement, and I regret that we were not able to restore your confidence during your stay. I do hope you might consider giving us another opportunity in the future to deliver the experience you previously enjoyed with us. Kind regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Best high end hotel in Auckland with friendly staff and a cracking restaurant.

Punteggio Tripadvisor 5.0/5

PaulCooper76 Per affari - Recensione certificata TripAdvisor

I stayed for 5 nights the first time, as a platinum plus member of Accor the rooms are usually upgraded to the next level of room if available. I think there was a mixup after speaking with the lovely staff at reception they upgraded my room to a suite. The room was spacious and clean. The shower was spacious and there was premium shampoo and body wash. I normally rate high if the iron and board are quality and both didn't disappoint. Tea and coffee was also premium with nescafe capsules, instant coffee and premium teas. The free wine, water and items in the fridge were appreciated. The staff were very friendly and a credit to the hotel. I returned a week or so later and the room I got given far exceeded my expectations. I would highly recommend this hotel and the restaurant attached gives the discount if you have an Accor plus account. 5*

Dear Paul, Thank you for your fantastic review and for choosing to stay with us twice during your recent visits to Auckland. We truly appreciate your loyalty to Accor Hotels, and your feedback as a Platinum Accor Plus member reinforces our commitment to valuing and recognising our loyal guests. It’s wonderful to hear you enjoyed the comfort, amenities, and thoughtful touches we provide for our valued Accor members. We’re especially pleased you found our staff friendly and helpful; your kind words will be shared with the team, who take great pride in delivering memorable experiences. It’s also great to know you enjoyed our on-site restaurant and the benefits of your Accor Plus membership. We sincerely appreciate your recommendation and look forward to welcoming you back for another 5-star stay next time you’re in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Excellent customer service

Punteggio Tripadvisor 5.0/5

Sonja I Recensione certificata TripAdvisor

Hotel management should be really pleased with the service of their staff. From a friendly greeting at front desk to a quick response in the restaurant this was a nice stay. I cut my finger and asked for a band aid - no problem with an extra provided in case the one on my finger got wet! The room was nice and clear and spacious, the one downside i found it a little cold and had to put the thermostat up to 28 to warm up which seems a bit high but it wasn't. Breakfast was good, a good variety and fresh - i noticed they regularly checked the food to make sure it was hot and enough. I would happily stay here again - its close to the airport so good if you are on that late night flight into Auckland

Dear sonjai856, Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you enjoyed your stay and especially pleased that our team made such a positive impression, from the warm welcome at the front desk to the attentive response in the restaurant. Your kind words about their service will certainly be shared with the team and I am sure they’ll be thrilled to know they made a difference! We're glad you found the room spacious and appreciated the breakfast variety and quality. Your feedback about the room temperature is also appreciated, it helps us continue to improve the experience for all our guests. We’re very pleased to hear you’d stay with us again, and we hope to welcome you back soon, whether you're flying in late or just looking for a comfortable, convenient stay in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Excellent room with a great interior design

Punteggio Tripadvisor 5.0/5

savitha2025 Per affari - Recensione certificata TripAdvisor

Great dining experience with a variety of breakfast items, fruits and salads for morning. However, seemed to be bit expensive. Otherwise enjoyed it.

Dear savitha2025, Thank you for taking the time to share your kind review of your recent stay with us at The Sebel Auckland Manukau. We’re so pleased to hear you enjoyed the excellent room and appreciated the interior design, as well as the variety and quality of our breakfast offerings. We understand your comments around pricing, and we truly appreciate the feedback. As part of Accor's premium offering, The Sebel brand, our focus is on delivering a top-tier guest experience; this includes well-appointed rooms, thoughtful amenities, and high-quality food and beverage selections. Our pricing reflects the level of service, ingredients, and overall experience we aim to provide to all our guests. We're glad to know you had an enjoyable stay overall, and we hope to welcome you back again soon for another memorable experience. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

TUTTO OK

Giudizio clienti 5.0/5

Diego Azienda - Avvisi confermati di ALL

Ho soggiornato per 15 giorni in questo hotel, ero per lavoro. reception molto disponibile , colazione molto abbondante come anche la scelta per la cena personale molto gentile , mi ha messo a mio agio stanza molto grande con una piccola cucina , ma ben equipaggiata Palestra super, si trova in uno costruzione ad un minuto a piedi, ha tutto quello che serve

Dear Diego, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and the team made you feel like home during your 15 night\'s stay with us. We hope to see you again very soon. Sincerely, Parth Chaudhari Front Office Manager The Sebel Aukland Manukau

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 541 recensioni 9/10 Posizione
  • 1.074 recensioni 8.9/10 Camera
  • 1.153 recensioni 9.5/10 Servizio
  • 16 recensioni 7.1/10 Internet
  • 477 recensioni 8.9/10 Pulizia
  • 355 recensioni 8.6/10 Cibo
  • 191 recensioni 9.8/10 Atmosfera
  • 186 recensioni 8.6/10 Servizi

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