Novotel Auckland Ellerslie 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.864 recensioni

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Descrizione

I plus dell'hotel

  • On-site parking

  • Pasti stile bistro e a buffet in un ambiente informale

  • Zona lavoro ergonomica, WIFI, TV LCD

  • Parcheggio esterno a pagamento

Le nostre sistemazioni

Prenota questo hotel
Camera 1

Posizione dell'hotel

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
Nuova Zelanda

Coordinate GPS:-36.888758, 174.798748

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera
Vicino alla proprietà
  • Parcheggio

ACACIA RESTAURANT

Il ristorante Acacia è un bistrot suburbano moderno e dinamico, in grado di offrirvi la migliore qualità grazie a un servizio efficiente e attento. Quando possibile, cerchiamo di garantire prodotti biologici, siano essi di terra o di mare.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.864 recensioni

Giudizio TripAdvisor  4.0/5  1.191 recensioni

Comfortable, well located

Punteggio Tripadvisor 4.0/5

KiwiViajero Recensione certificata TripAdvisor

Bad Experience, Charged $277 when I didn't stay

Punteggio Tripadvisor 1.0/5

S M Recensione certificata TripAdvisor

Dear smc7906ZW, Thank you for taking the time to share your feedback, and first and foremost, I sincerely hope your surgery went well and that you are now recovering comfortably. I’m truly sorry to hear about the added stress you experienced during what should have been a time of rest and preparation. Your concerns are completely valid—especially given the seriousness of your medical condition—and I deeply regret that we were not able to provide a more suitable solution when you checked in. It is correct that our guest rooms are equipped with sealed windows, which is standard in many modern hotel buildings for safety and environmental control reasons. However, I absolutely agree that this should have been made clearer during the booking process, particularly for guests staying for medical reasons. I’ve flagged this internally so we can review how this detail is communicated both online and during pre-arrival correspondence. Regarding the one-night charge, I understand your frustration. I can confirm that our records show a cancellation outside the 24-hour window, which is why the first night was not automatically refunded. That said, given the circumstances you've described and the fact that you had opted for a refundable booking, I’d like to re-review your case personally. I can confirmed that a refund of $227 was made back to your account on the 15th of May. Thank you again for your feedback. It helps us improve not only our communication but also the level of care we provide to our guests—especially those staying with us during sensitive times. Wishing you continued good health and recovery.

A good hotel close to Cornwall Park Parkrun

Punteggio Tripadvisor 5.0/5

Ann H Da solo - Recensione certificata TripAdvisor

Dear Ann, Thank you for sharing your positive experience at Novotel Auckland Ellerslie. We are delighted to hear that our hotel's location near Cornwall Park Parkrun and the airport was convenient for your late-night arrival. It's wonderful to know that you found your room comfortable and appreciated our parking facilities. We are particularly pleased that the water station met your needs, as we strive to provide amenities that enhance our guests' comfort and convenience. Your feedback is invaluable to us and contributes to our ongoing efforts to ensure a pleasant stay for all our guests. Warm Regards, Varna Musalini Front Office Manager

Quick 2 Night Stop

Punteggio Tripadvisor 5.0/5

735justynm Da solo - Recensione certificata TripAdvisor

Thank you for your kind review. We are delighted to hear that you enjoyed a seamless experience during your stay, and that our rooms, location, and friendly staff met your expectations. We appreciate your feedback regarding the Super Shuttle cost, which is unfortunately set by the service provider. Your insights are valuable to us, and we hope to welcome you back for another enjoyable visit in the future.

Long weekend spoilt.

Punteggio Tripadvisor 2.0/5

ENWORBD In coppia - Recensione certificata TripAdvisor

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 565 recensioni 7.4/10 Posizione
  • 890 recensioni 7.4/10 Camera
  • 1.046 recensioni 8.9/10 Servizio
  • 19 recensioni 0.9/10 Internet
  • 453 recensioni 6.4/10 Cibo
  • 305 recensioni 7.5/10 Pulizia
  • 255 recensioni 7.6/10 Colazione
  • 197 recensioni 4.9/10 Servizi

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