Raffles Shenzhen 5성

고객 평점 (ALL 평가) 4.8/5 84 리뷰

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T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, 중국

호텔설명

호텔 추가 정보

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

숙박

호텔 위치

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
중국

GPS:22.505775, 113.942252

전화
팩스 +86 755 8666 8660

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  84 리뷰

TripAdvisor 평가  5.0/5  3,267 리뷰

Very helpful Butler team

트립어드바이저 평점 5.0/5

Sharukh M TripAdvisor 인증 리뷰

The hotel is very clean and modern with excellent service. The butler team is extremely professional and attentive — special thanks to Maddy, Leo, and Echo for their warm support, which made the entire stay smooth and enjoyable. The gym and indoor swimming pool are spacious and well-equipped. A great choice for both business and leisure travelers. Highly recommended!

Dear Sharukh M, Thank you for sharing your gracious feedback. We are delighted to learn that you enjoyed our modern, well-appointed facilities and the refined comfort of our gym and indoor pool. Your warm recognition of our Butler Team — especially Maddy, Leo and Echo — is truly appreciated. Their professionalism and attentive support embody the service philosophy we strive for at Raffles Shenzhen. It was a pleasure to host you, and we sincerely look forward to welcoming you back for another seamless and memorable stay, whether for business or leisure.

Amazing Experience

트립어드바이저 평점 5.0/5

Charles f TripAdvisor 인증 리뷰

Maddy, Echo, Leo and Yuna have been amazing. Helped me with any requests I had and guided me through all the hotel’s amazing amenities . The structure and rooms are great. The restaurants are delicious .

Dear CharlesP1345QH, Thank you for taking the time to share your wonderful experience at Raffles Shenzhen. We are truly delighted to hear that Maddy, Echo, Leo and Yuna provided attentive assistance throughout your stay and guided you through our hotel’s curated amenities. Your kind recognition means a great deal to the team. We are equally pleased that you enjoyed the hotel’s design, guestrooms and dining experiences. It is our pleasure to create memorable moments for every guest, and we are grateful that your visit reflected the spirit of Raffles hospitality. Thank you once again for choosing Raffles Shenzhen. We look forward to welcoming you back for another extraordinary experience.

Overall decent

트립어드바이저 평점 4.0/5

Eric T TripAdvisor 인증 리뷰

I wasn’t entirely sure about the location, but the overall atmosphere was pleasant. We checked three rooms, and unfortunately, all of them had a noticeable cigarette smell. That said, the value for the price was reasonable, and the cleanliness was decent. With regard to delivery, the bellman part was kind of slow. It was also nice that we didn’t hear any outside noise during our stay. Nathan was very welcoming and helpful- he quickly resolved a few issues and gave excellent travel advice around the city. I actually noticed there was a bug on a bath towel, but I actually forgot to mention it to Reception or housekeeping. The IRD food looked pre-made and they did not follow dietary requirements. They did resolve it by taking it off the room charge and ended up insisting a fruit platter sent as a token of apology. The IRD staff refused my request to open up the table entirely and I ended up extending the side of the dining table myself.

Dear Eric T, Thank you for sharing your feedback regarding your recent stay at Raffles Shenzhen. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our atmosphere pleasant and that Nathan provided you with welcoming service and helpful travel advice. However, I regret to learn about the cigarette odor in the rooms you inspected and the delay with bell service. Such experiences do not reflect our standards, and your comments will be taken into consideration for our ongoing improvements. Regarding the in-room dining experience, I apologize for the oversight concerning dietary requirements and the issues with table arrangements. We aim to ensure all guest requests are met with care and attention. Your concerns about the food presentation and service have been noted and will be reviewed with our team. A job-related training has also been arranged to the staff and we ensure the issue will not happen again in your next visit. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay and I will take care of your stay in person. Best regards, Raffles Shenzhen Robert Yip Executive Assistant Manager - Food & Beverage

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the ho

트립어드바이저 평점 5.0/5

Mark S TripAdvisor 인증 리뷰

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the hotel. She has the most warm and welcoming smile that makes you feel at home instantly. As an expat employee, she provided us with excellent local recommendations and was incredibly helpful throughout our check-in process. Her positive energy is contagious! Thank you, Anastasia, for making our experience so personal and memorable. You are a true asset to this hotel!

Dear B111ODmarks, Thank you sincerely for sharing your wonderful experience at Raffles Shenzhen. We are delighted to learn that your encounter with our Welcome Ambassador Anastasia, stood out as the highlight of your visit. It brings us great joy to know that her warm and welcoming smile made you feel instantly at home, and that her thoughtful recommendations and attentive assistance during check-in contributed to such a pleasant experience. Her genuine care and dedication truly reflect the standard of hospitality we strive to uphold. Your gracious comments have been gladly shared with Anastasia and our entire team. Such encouragement inspires us to continue delivering the personalized and heartfelt service that our guests deserve. We look forward to the pleasure of welcoming you back to Raffles Shenzhen in the near future.

34/F Sky Cafe

트립어드바이저 평점 5.0/5

337ngs TripAdvisor 인증 리뷰

I would like to take a moment to sincerely compliment the outstanding service I experienced at your 34th floor Sky Cafe during my first visit. The staff members Iris Qin, Ray Jin, and Nike Mo provided exceptional service with great warmth and enthusiasm. Although it was my first time there, their friendly and attentive attitude made me feel very welcome and comfortable. Their dedication truly enhanced my experience and has motivated me to visit your hotel again. Thank you for having such wonderful team members who create a positive and memorable atmosphere for your guests.

Dear 337ngs, Thank you for taking the time to share your feedback following your recent visit to our 34th-floor Sky Café. We are truly delighted to learn that your first experience with us was made so memorable by the warm and enthusiastic service provided by Iris Qin, Ray Jin, and Nike Mo. It is wonderful to hear that their attentive and friendly approach made you feel genuinely welcome and comfortable — such personal connections are at the core of the Raffles experience. Your kind words have been shared with our team. Receiving recognition from our guests is always a source of motivation and pride. We truly appreciate your encouragement and look forward to welcoming you back to the Sky Café in the near future.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 364 리뷰 9.2/10 위치
  • 928 리뷰 9.3/10 객실
  • 1,220 리뷰 9/10 서비스
  • 6 리뷰 0/10 인터넷 가격
  • 443 리뷰 9.6/10 분위기
  • 277 리뷰 9/10 안락함
  • 270 리뷰 8.9/10 조식
  • 223 리뷰 8.3/10 청결도

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