Raffles Shenzhen 5성

고객 평점 (ALL 평가) 4.8/5 81 리뷰

Raffles Shenzhen - Image 1
Raffles Shenzhen - Image 2
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Raffles Shenzhen - Image 4
T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, 중국

호텔설명

호텔 추가 정보

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

숙박

호텔 위치

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
중국

GPS:22.505775, 113.942252

전화
팩스 +86 755 8666 8660

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  81 리뷰

TripAdvisor 평가  5.0/5  3,162 리뷰

Overall decent

트립어드바이저 평점 4.0/5

Eric T TripAdvisor 인증 리뷰

I wasn’t entirely sure about the location, but the overall atmosphere was pleasant. We checked three rooms, and unfortunately, all of them had a noticeable cigarette smell. That said, the value for the price was reasonable, and the cleanliness was decent. With regard to delivery, the bellman part was kind of slow. It was also nice that we didn’t hear any outside noise during our stay. Nathan was very welcoming and helpful- he quickly resolved a few issues and gave excellent travel advice around the city. I actually noticed there was a bug on a bath towel, but I actually forgot to mention it to Reception or housekeeping. The IRD food looked pre-made and they did not follow dietary requirements. They did resolve it by taking it off the room charge and ended up insisting a fruit platter sent as a token of apology. The IRD staff refused my request to open up the table entirely and I ended up extending the side of the dining table myself.

Dear Eric T, Thank you for sharing your feedback regarding your recent stay at Raffles Shenzhen. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our atmosphere pleasant and that Nathan provided you with welcoming service and helpful travel advice. However, I regret to learn about the cigarette odor in the rooms you inspected and the delay with bell service. Such experiences do not reflect our standards, and your comments will be taken into consideration for our ongoing improvements. Regarding the in-room dining experience, I apologize for the oversight concerning dietary requirements and the issues with table arrangements. We aim to ensure all guest requests are met with care and attention. Your concerns about the food presentation and service have been noted and will be reviewed with our team. A job-related training has also been arranged to the staff and we ensure the issue will not happen again in your next visit. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay and I will take care of your stay in person. Best regards, Raffles Shenzhen Robert Yip Executive Assistant Manager - Food & Beverage

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the ho

트립어드바이저 평점 5.0/5

Mark S TripAdvisor 인증 리뷰

Our stay was absolutely wonderful, and the highlight was undoubtedly meeting Anastasia, the welcome ambassador of the hotel. She has the most warm and welcoming smile that makes you feel at home instantly. As an expat employee, she provided us with excellent local recommendations and was incredibly helpful throughout our check-in process. Her positive energy is contagious! Thank you, Anastasia, for making our experience so personal and memorable. You are a true asset to this hotel!

Dear B111ODmarks, Thank you sincerely for sharing your wonderful experience at Raffles Shenzhen. We are delighted to learn that your encounter with our Welcome Ambassador Anastasia, stood out as the highlight of your visit. It brings us great joy to know that her warm and welcoming smile made you feel instantly at home, and that her thoughtful recommendations and attentive assistance during check-in contributed to such a pleasant experience. Her genuine care and dedication truly reflect the standard of hospitality we strive to uphold. Your gracious comments have been gladly shared with Anastasia and our entire team. Such encouragement inspires us to continue delivering the personalized and heartfelt service that our guests deserve. We look forward to the pleasure of welcoming you back to Raffles Shenzhen in the near future.

34/F Sky Cafe

트립어드바이저 평점 5.0/5

337ngs TripAdvisor 인증 리뷰

I would like to take a moment to sincerely compliment the outstanding service I experienced at your 34th floor Sky Cafe during my first visit. The staff members Iris Qin, Ray Jin, and Nike Mo provided exceptional service with great warmth and enthusiasm. Although it was my first time there, their friendly and attentive attitude made me feel very welcome and comfortable. Their dedication truly enhanced my experience and has motivated me to visit your hotel again. Thank you for having such wonderful team members who create a positive and memorable atmosphere for your guests.

Dear 337ngs, Thank you for taking the time to share your feedback following your recent visit to our 34th-floor Sky Café. We are truly delighted to learn that your first experience with us was made so memorable by the warm and enthusiastic service provided by Iris Qin, Ray Jin, and Nike Mo. It is wonderful to hear that their attentive and friendly approach made you feel genuinely welcome and comfortable — such personal connections are at the core of the Raffles experience. Your kind words have been shared with our team. Receiving recognition from our guests is always a source of motivation and pride. We truly appreciate your encouragement and look forward to welcoming you back to the Sky Café in the near future.

Great service and huge room

트립어드바이저 평점 5.0/5

Jason T Couples - TripAdvisor 인증 리뷰

The room was extremely huge and comfortable with complimentary mini-bar. They provided evening turn down service with complimentary dessert, we really looking forward to our dessert every night ! We also enjoyed our happy hours on level 71 with their finger foods and coffee, and the spectacular view too! The breakfast was excellent too especially on our last day of stay , was greeted by Robert Yip, he’s exceptional hardworking, have seen him all day and night around the hotel F&B . He’s really concerned about our stay and making sure we enjoyed our stay there. Overall it was a wonderful experience except for a little disappointment on our booking of the Chinese restaurant which we decided not to dine there .

Dear Jason T, Thank you very much for sharing your wonderful experience at Raffles Shenzhen. We are delighted to know that you enjoyed the spacious comfort of your room, the evening turndown desserts, and the relaxing moments at Long Bar with its panoramic views. It is equally rewarding to learn that our breakfast offerings left a memorable impression. Your kind words for Robert Yip are truly appreciated—his dedication and genuine care for our guests embody the spirit of Raffles service, and your recognition will certainly be shared with him and our team. We regret to hear of your slight disappointment with the Chinese restaurant booking, and your feedback will help us improve the dining experience for future visits. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the near future.

Disappointing stay

트립어드바이저 평점 3.0/5

milan-zrh TripAdvisor 인증 리뷰

I stayed at 18 Raffles hotels worldwide (almost all) and this is the first one that I did not enjoy. While the rooms and facilities are nice, the service was lacking and I felt that the staff was very robotic. I stayed in other hotels in China, and while English was always a bit of a barrier, at least the people were friendly and hospitable, and doing their best. In the Raffles, I felt none of it, and would therefore not return. Perhaps the experience is better for guests who speak Chinese language.

Dear milan-zrh, Thank you for taking the time to share your feedback and for being such a loyal guest of Raffles around the world. While we are pleased that you found our rooms and facilities to your liking, we acknowledge that there were also areas where your expectations were not fully met. Please rest assured that we have carefully noted your comments regarding service standards. Your comments regarding the language barrier and service are invaluable, and we will address them with our team through enhanced communication and hospitality training. It is through such feedback that we are able to improve, and we sincerely appreciate your candid observations. We hope to have the opportunity to welcome you back and provide an even more refined and flawless experience.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 369 리뷰 9.3/10 위치
  • 935 리뷰 9.3/10 객실
  • 1,231 리뷰 9/10 서비스
  • 7 리뷰 0/10 인터넷 가격
  • 451 리뷰 9.7/10 분위기
  • 277 리뷰 8.8/10 조식
  • 275 리뷰 9/10 안락함
  • 217 리뷰 8.3/10 청결도

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