Raffles Shenzhen 5성

고객 평점 (ALL 평가) 4.8/5 91 리뷰

Raffles Shenzhen - Image 1
Raffles Shenzhen - Image 2
Raffles Shenzhen - Image 3
Raffles Shenzhen - Image 4
T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, 중국

호텔설명

호텔 추가 정보

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

숙박

호텔 위치

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
중국

GPS:22.505775, 113.942252

전화
팩스 +86 755 8666 8660

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  91 리뷰

TripAdvisor 평가  5.0/5  3,424 리뷰

Not the best Raffles

트립어드바이저 평점 3.0/5

liaox211 TripAdvisor 인증 리뷰

Honestly just OK. We are Diamond member and went there as family. The hotel was good, room was good. But honestly, I cannot say that we received much service there. Definitely does not worth staying for the service. I have stayed in fairmont and Sofitel across China and their services are actually on par or even better than what you get in this Raffles. As a Diamond member, I also had experience that upgrades were better in Raffles, but don’t count on that in this Raffles.

尊敬的liaox211, Thank you for taking the time to share your feedback following your stay with us. We truly value your loyalty as a Diamond member and appreciate your candid comments. We are pleased to know that you found the hotel and room to your satisfaction, while at the same time we regret that the overall service experience did not fully reflect the distinctive level of care you associate with the Raffles name. At Raffles Shenzhen, our intention is always to deliver warm, intuitive and personalised service, especially for our most valued members. Your observations have been shared with the relevant teams as we continue to refine our service culture and consistency across all touchpoints, including recognition of member benefits. We sincerely hope you may consider giving us another opportunity in the future, so we may provide an experience more aligned with your expectations and the legacy of Raffles hospitality.

Nice!

트립어드바이저 평점 5.0/5

Ella Z TripAdvisor 인증 리뷰

Great experience in shenzhen, very welcoming, warm and nice hospitality

Dear 908ellaz, Thank you for choosing Raffles Shenzhen and for sharing your wonderful feedback. We are delighted to know that you had a great experience in Shenzhen and felt the warmth and genuine hospitality of our team. Creating a welcoming and memorable stay for every guest is at the heart of the Raffles spirit, and your kind words truly encourage us. We look forward to welcoming you back to Raffles Shenzhen for another exceptional stay.

good staff!

트립어드바이저 평점 5.0/5

d s TripAdvisor 인증 리뷰

Amy's service was great! She reven remembered how I liked my room cleaned and the drinks I wanted! Will definitely recommend and return again in the future!

Dear T7712CLds, Thank you for choosing Raffles Shenzhen and for sharing your kind feedback. We are delighted to hear that Amy’s thoughtful and attentive service made such a positive impression on your stay. Her attention to detail and ability to remember your personal preferences truly reflect the spirit of personalized service we strive to deliver. Your recommendation and intention to return mean a great deal to us. We look forward to welcoming you back for another memorable stay in the near future.

Excellent Hotel Service

트립어드바이저 평점 5.0/5

Alex L TripAdvisor 인증 리뷰

My stay at Raffles was truly exceptional, especially thanks to Nathan from the guest services team. He was incredibly professional and enthusiastic throughout, patiently addressing and efficiently resolving all my requests with great care. His thoughtful and attentive service went above and beyond, making my stay comfortable and worry-free. He definitely added a perfect touch to my trip and left me with a wonderful impression. ​

Dear alexlL2305AY, Thank you for choosing Raffles Shenzhen and for taking the time to share your wonderful feedback. We are truly delighted to know that your stay was exceptional, and especially pleased to learn of the positive impression made by Nathan from our Raffles Butler team. His professionalism, enthusiasm, and attentive approach reflect the service values we strive to uphold, and your kind recognition is greatly appreciated. We will be sure to share your compliments with him as encouragement for his continued dedication. It was our pleasure to be part of your journey, and we look forward to welcoming you back for another refined and memorable stay in the near future.

Dinner

트립어드바이저 평점 5.0/5

irenelee330 TripAdvisor 인증 리뷰

Sky cafe is a very good restaurant. Autumn is so nice and provides us a very goid service food is good, a various kind of food and wine beautiful scene

Dear irenelee330, Thank you for dining with us at Sky Café and for sharing your delightful feedback. We are pleased to know that you enjoyed the diverse selection of cuisine and wines, complemented by the beautiful skyline and the sea views. Your kind recognition of Autumn is especially appreciated. Her attentive and gracious service reflects the warm hospitality we strive to offer each guest. We will be delighted to share your compliments with her and the team. We look forward to welcoming you back to Sky Café for another memorable dining experience above the bay.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 369 리뷰 9.1/10 위치
  • 924 리뷰 9.3/10 객실
  • 1,220 리뷰 9/10 서비스
  • 7 리뷰 0/10 인터넷 가격
  • 446 리뷰 9.6/10 분위기
  • 276 리뷰 9/10 조식
  • 222 리뷰 8.6/10 청결도

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