Fairmont Austin bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 5.701 ulasan

Fairmont Austin - Image 1
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Deskripsi

Keistimewaan hotel

  • Hotel peraih penghargaan terletak di pusat kota Austin

  • Enam restoran, kafe, dan bar pilihan

  • Kolam renang atas atap yang luas dengan 14 pondok dan bar di luar ruangan

  • Spa mewah dengan solarium, kolam berendam, steam grotto, dan kolam air dingin

Akomodasi kami

Lokasi hotel

Fairmont Austin

101 Red River Street
78701 Austin
Amerika Serikat

GPS:30.263613, -97.740684

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  5.701 ulasan

Peringkat TripAdvisor  4.7/5  6.824 ulasan

Wonderful Stay

Catatan Tripadvisor 5.0/5

A2329OQjaimea Solo travel - Ulasan TripAdvisor tersertifikasi

For a quick stay where I needed to work remotely, this place was ideal. King size room was spacious and internet was good. Coffee shop downstairs was on point as well. Would do it again anytime!

Excellent choice

Catatan Tripadvisor 5.0/5

janeC7178DN Keluarga - Ulasan TripAdvisor tersertifikasi

Whenever I visit Austin, the Fairmont is where I choose to stay. It is like a five star hotel without the exorbitant rates. Clean, comfortable, convenient with great customer service!

Disappointed

Catatan Tripadvisor 3.0/5

LynnWoodside71 Friends getaway - Ulasan TripAdvisor tersertifikasi

I was disappointed with housekeeping because they did not replenish any of the coffee supplies in the room including coffee cups for 3 days. Extra $50. per night for a bathtub was a ridiculous amount of money.. Parking prices were also very high and our room key did not work in the parking garage.

Dear LynnWoodside71, Thank you for taking the time to share your impressions. I am sincerely sorry to learn that your stay fell short of expectations, particularly regarding the replenishment of in-room amenities, the additional bathtub charge, and the challenges encountered with parking access. This is far from the seamless and attentive experience we strive to deliver, and I regret the inconvenience these oversights caused. Your feedback has been shared with the appropriate teams to ensure immediate attention and improvement. Should you wish to discuss your experience further, please feel free to reach out so we may address your concerns directly and restore your trust in us. Best regards, Shalton Guest Experience

Nice Hotel, Below Average Rooms. Poor Service

Catatan Tripadvisor 2.0/5

jjennell Friends getaway - Ulasan TripAdvisor tersertifikasi

This hotel was built with high-quality materials, but my room was damaged in multiple ways and not maintained to the level one would expect from a 4-star hotel. Sadly, they were still willing to sell this room to me despite its flaws, and they made no effort to reduce the price they charged me. Also, if your room is on the Northwest side, you will hear construction noise all day long, starting at 8:00 am, as the convention center is under construction. The bed was too firm, and there were no top sheets. The service at the restaurant was pathetic, not because they were too busy, but because they were seriously understaffed, and the staff was not trained correctly. The bar was not much better. The valet parking was average as well. If you need your vehicle early in the morning, be prepared to wait and arrive late at your destination. I've had better service at a 3-star hotel. Overall, this hotel is not a 4-star hotel, and you will be overpaying for what it is worth. I will not be staying here again. This hotel is losing money, because we chose to leave for meals, after the first day of staying there was full of debacles.

Dear jjennell, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience fell far below the standards we aim to uphold. While we are pleased to hear you appreciated the quality of the property, it is clear we did not deliver the level of room condition, service, or overall experience that you rightfully expected from a four-star hotel. We are truly sorry for the issues you encountered with your room, the construction noise, and the service challenges in our dining venues and valet. This is not reflective of the experience we strive to provide, and your comments will be shared with our leadership teams for immediate review and corrective action. Your feedback is invaluable in helping us improve. If you would be open to providing any additional details regarding your stay, we would greatly appreciate the opportunity to learn more and address your concerns directly. Please feel free to reach out to us at AUS.GuestExperience@Fairmont.com. Thank you again for bringing these matters to our attention, and we hope to have the chance to restore your trust in the future. Warm regards, Guest Experience

Anniversary Stay Was Amazing

Catatan Tripadvisor 5.0/5

Jono A Ulasan TripAdvisor tersertifikasi

Great stay and amazing service at Fairmont Austin! Thank you Nicole from Guest Experience for making our anniversary stay special! We will be back

Dear jonoa919, Thank you for sharing your wonderful review! We’re thrilled to hear that your anniversary stays at Fairmont Austin was amazing and that our team provided the great service you deserve. We’re especially glad to know that Nicole from Guest Experience helped make your celebration feel truly special. We can’t wait to welcome you back for another memorable stay! Warm regards, Angel Becerra Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.161 ulasan 8.6/10 Lokasi
  • 2.557 ulasan 8.1/10 Kamar
  • 3.074 ulasan 8.8/10 Pelayanan
  • 149 ulasan 5/10 Internet
  • 940 ulasan 8.3/10 Kebersihan
  • 854 ulasan 9/10 Suasana
  • 814 ulasan 6.9/10 Kenyamanan
  • 796 ulasan 7.1/10 Makanan

Diberdayakan oleh Trustyou