Mercure Thame Lambert Hotel 4 estrelas
Nota clientes Avis (Classificação ALL) 4.0/5 181 comentários
Hotel aprovado por ALLSAFE
44 quartos contemporâneos espaçosos
Restaurante Rosette com cozinha tradicional inglesa
4 salas de reuniões/eventos para até 120 pessoas, adequadas para todos os eventos
Jardim de convívio e jardim com pérgula e área de estar
WIFI e estacionamento gratuitos no local
Um quarto espaçoso com casa de banho, A/C, TV de ecrã plano, secretária e WIFI gratuito.
London Road, Aston Rowant, Watlington
OX49 5SQ WATLINGTON
Fax: +44 1844 351893
OXFORD TUBE: OXFORD TUBE LEWKNOR
HEATHROW A 46 km / 28 milhas
PRINCES RISBOROUGH A 11 km / 7 milhas
Check-in desde as - Check-out até às
No Restaurante Kite, a equipa dedica-se a proporcionar uma excelente experiência num ambiente simultaneamente elegante e informal, servindo pratos de qualidade a preços razoáveis.
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One night stay
Nota Tripadvisor 5.0/5
50stephenn Avaliação com certificação TripAdvisor
Wedding stop over , great venue for a Friday wedding , bar staff great and breakfast in the morning was a much needed item, which was plentiful and tasted good. Only shame was traffic noise during the early hours of the morning.
Great Four Star Hotel
Nota Tripadvisor 4.0/5
trevordavidedwards Avaliação com certificação TripAdvisor
We had a pleasant three nights stay. The hotel is very well run and very well presented. The staff throughout are exceptionally good. There is a welcoming bar, and a very pleasant restaurant. Easy parking and excellent wifi. Breakfast is an extensive buffet. Easy to find this hotel, it's just a couple of minutes off junction 6 of the M40, right on the corner of the A40.
Very Good but Denied Access to all Outside Public Spaces
Nota Tripadvisor 3.0/5
Portcred Avaliação com certificação TripAdvisor
This was my second visit to Thame Lambert - we returned because we wanted a hotel with generous outside spaces for both eating and leisure. Unfortunately there was a conference and the dining patio and gardens were out of bounds until 'officially' 2:00 pm of our second day. In reality, although the conference finished around that time, the debris remained for a couple of hours and rendered the garden unusable. Apart from that, the staff were all extremely helpful, the food both at breakfast and dinner, was very good and our room was excellent - clean and comfortable. It was just a pity that a courtesy call from the management to warn us of the conference and their requirements, was not made. I imagine that the superb weather prompted the conference organisers to request the exclusive use of the grounds - management shoud not forget clients who are paying full price, NOT corporate rates, deserve to be treated as equalls, if not priority guests. We mentioned this both during our stay and at check out - we were told that our comments would be passed on to management - if they were, we still haven't heard anything from them.
Nota Tripadvisor 2.0/5
959mail Avaliação com certificação TripAdvisor
Check in was not really friendly. No upgrade possibilities. No welcome drinks. Paid for breakfast but received a bag with poor content, given to us the evening before. Even the IBIS Southampton managed to serve fresh pastries and Porridhe during Covid - this Mercure didn't.
I am sorry your experience was not a good one and I do apologise for this. We are working under restricted conditions currently and we have reviewed the breakfast offering and we are looking at ways to introduce a plated cooked breakfast from January 2021.
Nota Tripadvisor 2.0/5
michaelhU6312NK Avaliação com certificação TripAdvisor
Even taking into account Covid-19 restrictions, this was a very poor experience. The hotel seemed to have only two members of staff on duty; breakfast was served in a paper bag with plastic utensils but nothing to eat off of – so we had to crowd round the occasional table in our room and try not to make a mess. There was no fresh tea and coffee offered with breakfast, and no extra supplies in the room – we had to ask at the bar before heading to bed. We had to move from our seats in the bar area due to the presence of several small flies buzzing around our heads. And before going to bed I discovered a disposable contact lens on the bedside table – this in a property which is meant to be subject to ever-more-stringent cleaning, according to the hotel's website. We barely saw any staff during our stay. And on check-out there was no-one in reception and no way of attracting attention. I left, having had my credit card checked when I checked in the previous day. Only a hunch convinced me to return to reception (still deserted). Only when I heard noise coming from the kitchen did I manage to attract the attention of the receptionist. Guess what? My credit card had not been approved. Good job I went looking for a member of staff or I expect I would have received a fairly pointed request for payment, at the least. Overall, this was a thoroughly dis-spiriting visit to a hotel I've used before. Even taking into account the limitations placed on hotels by the government's Covid-19 restrictions, this was a very poor experience. At no point did I feel welcome or that my custom was valued. The hospitality industry cannot survive if this is to be the standard guest experience. A week earlier, we had stayed at the Doubletree hotel in Newbury – a property of a similar size and layout. There the experience, although hampered by Covid restrictions, could not have been more different. There were plenty of staff, and they were friendly and welcoming. And they managed to offer fresh tea and coffee and the option of eating the (similarly bagged) breakfast in the reception area. While still not an ideal experience, it was considerably better than what was offered here. And £20 cheaper.
Thank you for your feedback and comments and kindly comparing us to a hotel with 113 Bedrooms and a Leisure Centre run by the Hilton Group against a privately owned 48 Bedroom country Inn where I am sure Hiltons resources are considerably more than ours. That said we clearly failed in attempts to get things right during these very difficult trading times despite our best efforts. We are continuing to learn and having to readjust to our trading levels that at the moment are difficult to predict as some people have the attitude its fine it wont happen to me to those who are far more cautious and appreciate what we are trying to do. Breakfast is clearly explained and advised on check in that it is a continental with Fresh Fruit Juice Yogurt Croissant Muffins Breakfast Bar Butters and Jam provided in a take away box as single wrapped products as per advice given to us. We are about to start plated cooked Breakfast offering so I hope this will appease people but again this will be done to certain product offering. We have worked very hard to attain a score of 97% from Accor and continue to try to be better. I am sorry we failed in our housekeeping and can assure you I take this seriously to the point I have bought back extra staff who are purely concentrating on deep cleaning the rooms to include carpet sanitisation cleaning and full bed strips and again sanitisation of the whole rooms that we are bringing back on line. Thank you again for your feedback and we do hope you will continue to give us the opportunity to improve and you will see these on your next visit.
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