Mercure Thame Lambert Hotel

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Mercure Thame Lambert Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 181 comentários

Hotel aprovado por ALLSAFE

Mercure Thame Lambert Hotel
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Descrição

Extras do hotel

  • 44 quartos contemporâneos espaçosos

  • Restaurante Rosette com cozinha tradicional inglesa

  • 4 salas de reuniões/eventos para até 120 pessoas, adequadas para todos os eventos

  • Jardim de convívio e jardim com pérgula e área de estar

  • WIFI e estacionamento gratuitos no local

As nossas opções de alojamento

Um quarto espaçoso com casa de banho, A/C, TV de ecrã plano, secretária e WIFI gratuito.

Localização do hotel

Mercure Thame Lambert Hotel

London Road, Aston Rowant, Watlington
OX49 5SQ WATLINGTON
Reino Unido

Fax: +44 1844 351893

  • OXFORD TUBE:  OXFORD TUBE LEWKNOR

  • De avião

    HEATHROW A 46 km / 28 milhas

  • De comboio

    PRINCES RISBOROUGH A 11 km / 7 milhas

GPS:51.677451, -0.955321

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

KITE RESTAURANT AND BAR

No Restaurante Kite, a equipa dedica-se a proporcionar uma excelente experiência num ambiente simultaneamente elegante e informal, servindo pratos de qualidade a preços razoáveis.

Avaliações dos nossos clientes sobre o
Mercure Thame Lambert Hotel

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Classificação ALL  4.0/5  181 comentários

Classificação do TripAdvisor  4.0/5  892 comentários

One night stay

Nota Tripadvisor 5.0/5

50stephenn Avaliação com certificação TripAdvisor

Wedding stop over , great venue for a Friday wedding , bar staff great and breakfast in the morning was a much needed item, which was plentiful and tasted good. Only shame was traffic noise during the early hours of the morning.

Great Four Star Hotel

Nota Tripadvisor 4.0/5

trevordavidedwards Avaliação com certificação TripAdvisor

We had a pleasant three nights stay. The hotel is very well run and very well presented. The staff throughout are exceptionally good. There is a welcoming bar, and a very pleasant restaurant. Easy parking and excellent wifi. Breakfast is an extensive buffet. Easy to find this hotel, it's just a couple of minutes off junction 6 of the M40, right on the corner of the A40.

Very Good but Denied Access to all Outside Public Spaces

Nota Tripadvisor 3.0/5

Portcred Avaliação com certificação TripAdvisor

This was my second visit to Thame Lambert - we returned because we wanted a hotel with generous outside spaces for both eating and leisure. Unfortunately there was a conference and the dining patio and gardens were out of bounds until 'officially' 2:00 pm of our second day. In reality, although the conference finished around that time, the debris remained for a couple of hours and rendered the garden unusable. Apart from that, the staff were all extremely helpful, the food both at breakfast and dinner, was very good and our room was excellent - clean and comfortable. It was just a pity that a courtesy call from the management to warn us of the conference and their requirements, was not made. I imagine that the superb weather prompted the conference organisers to request the exclusive use of the grounds - management shoud not forget clients who are paying full price, NOT corporate rates, deserve to be treated as equalls, if not priority guests. We mentioned this both during our stay and at check out - we were told that our comments would be passed on to management - if they were, we still haven't heard anything from them.

Poor service

Nota Tripadvisor 2.0/5

959mail Avaliação com certificação TripAdvisor

Check in was not really friendly. No upgrade possibilities. No welcome drinks. Paid for breakfast but received a bag with poor content, given to us the evening before. Even the IBIS Southampton managed to serve fresh pastries and Porridhe during Covid - this Mercure didn't.

I am sorry your experience was not a good one and I do apologise for this. We are working under restricted conditions currently and we have reviewed the breakfast offering and we are looking at ways to introduce a plated cooked breakfast from January 2021.

Disappointing

Nota Tripadvisor 2.0/5

michaelhU6312NK Avaliação com certificação TripAdvisor

Even taking into account Covid-19 restrictions, this was a very poor experience. The hotel seemed to have only two members of staff on duty; breakfast was served in a paper bag with plastic utensils but nothing to eat off of – so we had to crowd round the occasional table in our room and try not to make a mess. There was no fresh tea and coffee offered with breakfast, and no extra supplies in the room – we had to ask at the bar before heading to bed. We had to move from our seats in the bar area due to the presence of several small flies buzzing around our heads. And before going to bed I discovered a disposable contact lens on the bedside table – this in a property which is meant to be subject to ever-more-stringent cleaning, according to the hotel's website. We barely saw any staff during our stay. And on check-out there was no-one in reception and no way of attracting attention. I left, having had my credit card checked when I checked in the previous day. Only a hunch convinced me to return to reception (still deserted). Only when I heard noise coming from the kitchen did I manage to attract the attention of the receptionist. Guess what? My credit card had not been approved. Good job I went looking for a member of staff or I expect I would have received a fairly pointed request for payment, at the least. Overall, this was a thoroughly dis-spiriting visit to a hotel I've used before. Even taking into account the limitations placed on hotels by the government's Covid-19 restrictions, this was a very poor experience. At no point did I feel welcome or that my custom was valued. The hospitality industry cannot survive if this is to be the standard guest experience. A week earlier, we had stayed at the Doubletree hotel in Newbury – a property of a similar size and layout. There the experience, although hampered by Covid restrictions, could not have been more different. There were plenty of staff, and they were friendly and welcoming. And they managed to offer fresh tea and coffee and the option of eating the (similarly bagged) breakfast in the reception area. While still not an ideal experience, it was considerably better than what was offered here. And £20 cheaper.

Thank you for your feedback and comments and kindly comparing us to a hotel with 113 Bedrooms and a Leisure Centre run by the Hilton Group against a privately owned 48 Bedroom country Inn where I am sure Hiltons resources are considerably more than ours. That said we clearly failed in attempts to get things right during these very difficult trading times despite our best efforts. We are continuing to learn and having to readjust to our trading levels that at the moment are difficult to predict as some people have the attitude its fine it wont happen to me to those who are far more cautious and appreciate what we are trying to do. Breakfast is clearly explained and advised on check in that it is a continental with Fresh Fruit Juice Yogurt Croissant Muffins Breakfast Bar Butters and Jam provided in a take away box as single wrapped products as per advice given to us. We are about to start plated cooked Breakfast offering so I hope this will appease people but again this will be done to certain product offering. We have worked very hard to attain a score of 97% from Accor and continue to try to be better. I am sorry we failed in our housekeeping and can assure you I take this seriously to the point I have bought back extra staff who are purely concentrating on deep cleaning the rooms to include carpet sanitisation cleaning and full bed strips and again sanitisation of the whole rooms that we are bringing back on line. Thank you again for your feedback and we do hope you will continue to give us the opportunity to improve and you will see these on your next visit.

Andrew Redmond

Nota Tripadvisor 5.0/5

andrewredmond Negócios - Avaliação com certificação TripAdvisor

I have been staying at the Lambert Hotel a few times a year for the last 10 years for business reasons. I have always enjoyed the stays, Rooms are clean and spacious, Bar\Restaurant have a really nice ambiance with a great selection of drinks and excellent food. Staff are always helpful and always try to make your stay as enjoyable as it can be. Great place to base yourself weather you are away on business or pleasure.

Thank you for your kind words and feedback Given the pressures the staff are challenged with daily they will appreciate your feedback We look forward to seeing you again soon Thank you

Pleasant relaxing stay

Nota Tripadvisor 5.0/5

aavery940338 Negócios - Avaliação com certificação TripAdvisor

A nice hotel that tries hard to keep visitors happy Staff very helpful in these difficult days. Every effort was taken to deal with these difficult times. All rooms were pleasant having stayed here in the past

Thank you for your kind words and feedback I am sure the team will take encouragement from this as they are trying their utmost to ensure guests stays are an enjoyable one during these difficult trading times Thank you again and we look forward to welcoming you back again in the future Kindest Regards Mark TULETT GM

One night business trip

Nota Tripadvisor 5.0/5

bristolbrig Negócios - Avaliação com certificação TripAdvisor

The room was great - modern and clean and comfortable. Good value and friendly staff. The rooms are all accessed outside from a courtyard so they are removed from the noise of the hotel and very quiet.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Tulett General Manager

Xmas night stay

Nota Tripadvisor 5.0/5

Beamer63 Famílias - Avaliação com certificação TripAdvisor

I booked two rooms for our family visit. There was difficulty in checking in online via the email and app but going via the web site was ok. The staff were excellent and the breakfast buffet very adequate. The room was very clean and the extra bed was fitted as requested.

Thank you for your kind words and feed back I was pleased to note that the hotel staff looked after you when you arrived. I will advise Accor of your booking issues. Kindest Regards Mark Tulett GM

Grand tour homeward

Nota Tripadvisor 4.0/5

stevebX8530LF Couples - Avaliação com certificação TripAdvisor

Tour. Very good situation close to motorway. Very friendly staff. Room in courtyard was bigger than expected. As it was not directly linked to the hotel it could be a problem if the weather is bad getting from room to restaurant and bar. Good food and service.

Thank you for your feedback and observations. With regards to your comments about the link to the hotel the courtyard has actually 2 connecting walk ways that are covered from the elements of Bad weather. Glad to read that you enjoyed our restaurant and bar and we look forward to seeing you again soon Thank you Mark TULETT GM

Lovely hotel

Nota Tripadvisor 4.0/5

gdb201979 Negócios - Avaliação com certificação TripAdvisor

A very comfortable and welcoming place to stay; great bed, very good room and shower, an enjoyable experience. what more can I say to fill up the space so you can read my experience of this hotel? once upon a time there was a request for a hotel review.... I wrote what I felt but it wasn't enough, so here I am tryINg to reach a minimum of two hundred characters.....

Thank you for your kind words and comments I am pleased to note your stay was an enjoyable experience and we look forward to seeing you again Kind Regards Mark Tulett

Get a Courtyard room

Nota Tripadvisor 3.0/5

Companion05672386365 Negócios - Avaliação com certificação TripAdvisor

Have stayed here a few times, but probably won’t go back. Was allocated a room inside the main building, which was tired - broken tiles, shower mechanism and right on noisy main road. On check it very rushed and no how was your stay! Food in restaurant okay

Thank you for your comments and observations. Our main building is a Grade 2 listed building and I am sorry we failed to live up to your expectations when staying with us. I have investigated your observations regarding our shortfalls in the bedroom and this has now been rectified by our maintenance team. I hope to welcome you back to the hotel in the near future. Regards Mark TULETT GM

Very peaceful.

Nota Tripadvisor 5.0/5

Alan H Couples - Avaliação com certificação TripAdvisor

We were visiting Oxford, but decided to stay at this hotel as prices in the city centre were far higher. The hotel is very easy to find, just off the M40. There is ample carparking space. Check-in was completed quickly. We were pleasantly surprised by the size of our room and of the bathroom: very spacious. They were also quiet; although the motorway is visible from the hotel I noticed, when I stood outside, that I could not hear the traffic. Very comfortable night's sleep and a good breakfast to set us up for the day. There is plenty of outdoor seating in well-maintained areas.

We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Mark Tulett

Mercure Thame

Nota Tripadvisor 4.0/5

Dreamer39083422508 Negócios - Avaliação com certificação TripAdvisor

A great hotel and well placed for motorway access to either London or Oxford/The Midlands. With it being relatively new the decor is in great shape and with the onsite pub restaurant you cannot ask for more. My only issue was the size of the bath towels, I ended up using both though I am not that big they were a little on the small size. Otherwise room facilities and bathroom are great.

Thank you for your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and I will discuss the towel size with my housekeeper Thank you again Mark Tulett

A great place for a weekend with friends!

Nota Tripadvisor 5.0/5

ruthmQ1677YK Friends getaway - Avaliação com certificação TripAdvisor

We booked this hotel for a weekend with 3 friends, as we wanted to be close to Oxford but not in the centre. From the moment we arrived we knew that we had made a good decision. The hotel exterior and the grounds are well maintained and attractive. The staff were immediately friendly and helpful. The rooms we had were well maintained, clean, comfortable and provided all we wanted and expected. Breakfast and dinner were also very good; in fact dinner was excellent, with a reasonably wide choice of dishes suitable for all tastes and all the food was cooked to a high standard, well presented and served by delightful staff. The hotel provides areas inside and out for sitting and relaxing or meeting as a group and we had a thoroughly enjoyable weekend there and would definitely book again.

Thank you for your kind words and comments I will ensure the staff are aware of your feedback as we always try to exceed the customers expectations and I am pleased to note your stay was so enjoyable I look forward to you return soon Kindest Regards Mark Tulett

The Big One

Nota Tripadvisor 4.0/5

Keith H Couples - Avaliação com certificação TripAdvisor

)verall a good stay. small issues but did not stop us enjoying our 2 nights. Breakfast was 9/10 !! Devil is the detail. Our room was cold on arrival, Shower tap broken Location is a relatively peaceful one

Thank you I very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Thank you again for your comments Kind Regards Mark Tulett

Great peaceful and convenient

Nota Tripadvisor 5.0/5

less119 Couples - Avaliação com certificação TripAdvisor

Really super hotel and staff very helpful, great food and breakfast. Handy for motorway access but far enough away to cut he noise and to Oxfords surrounding countryside. Well worth a visit if close by.

Thank you for your kind review and we are pleased to note that you enjoyed your stay. We look forward to your return in the future Kind Regards Mark Tulett GM

Great stay!

Nota Tripadvisor 4.0/5

Venture39586482041 Couples - Avaliação com certificação TripAdvisor

Lovely room which was warm and a comfortable bed. Great to have a fridge in the room to keep water and fresh milk( which we like in our drinks) cold. Evening meal very good and breakfast fantastic! staff very friendly. The only negative is there was no one at reception on arrival, had to wait for bar man to serve customers before he could fetch someone to reception, Think a bell on reception is needed if it is not going to be covered continuously as reception is the first impression of a hotel !

Dear Venture, Thank you for staying in our Mercure Thame Lambert Hotel and for taking the time to share your feedback. I am very glad that you enjoyed your stay with us, though I have noticed that we have not entirely met your expectations. Unfortunately, being a small Hotel, the Reception staff is sometimes called to assist other Guest, but I will take in consideration your suggestion about a bell at the desk. I hope to have the chance to welcoming again and that your stay will be even more pleasant. Yours sincerely, Gabriella Martino General Manager

One night stay

Nota Tripadvisor 2.0/5

nigels224 Negócios - Avaliação com certificação TripAdvisor

Fawlty Towers comes to mind. I arrived at 18.10. Had checked in on line. Met by a gentleman on what I can describe as a temporary reception, otherwise a desk in front of the main door and toilets.The receptionist/gentleman was very abrupt and unclear in what he said or am I getting deaf. He gave information in such a speedy way, he couldn't get away quick enough. He asked what time I wanted to have evening meal, but he asked for 15 mins later.When I entered my Courtyard room it was freezing, as the fan was blowing cold and it was 3 degrees outside. I went for my meal at 19.15 and was sat on a large corner table, facing the wall in no mans land. Surprisingly there was only ten people in that dining room, and I was refused the 19.00 time as they were too busy.My first course arrived 20.10, the second 20.45, but before this one I was brought a drink as an apology for waiting too long for what turned out to be a microwaved sweet.All this time, a waiter and waitress was rushing about just like a scene from Fawlty Towers dining room.Mr room was adjoining another, and the couple in it were talking till late and then woke me talking at 05.00, so soundproofing poor.Breakfast was different again, service good!Checking out my bill was incorrect, but receptionist pleasant.The sad thing here is, I have stopped at this Hotel several times before under the old ownership, and was good obviously.My next time to the Oxford area, I won't be frequenting this establishment.

Dear Nigels224, Thank you for staying in our Mercure Thame Lambert Hotel and for taking the time to share your feedback. I am very sorry to hear that your experience did not meet your expectations and I would like to assure you that I will take any measure to prevent this will happen again. For this reason, please, contact me directly for more details about your stay at ha7x1-gm@accor.com. Looking forward to hearing from you. Kind regards, Gabriella Martino General Manager

Quiet, relaxing stay

Nota Tripadvisor 4.0/5

Duncan S Famílias - Avaliação com certificação TripAdvisor

We arrives at the Mercure Thame Lambert intending to stay just one night. Checked in online and collected the key card to our room from a polite, well presented young lady. The room was large, clean and well kept; though there were signs of lack of maintenance in the stairwell leading to the upper floor.We enjoyed an excellent breakfast and departed for a day in Oxford where we decided to stay a further night and returned to the hotel to check-in again. Was somewhat surprised we were to be charged £25 more than the previous night but following a little discussion we were given an excellent deal on a Bed and Breakfast offer.We made the decision to eat in the restaurant; something I rarely do in hotels as experience has shown hotel food to be less than great. However, we enjoyed an excellent meal, served by attentive but not servile staff and cannot fault our meal, though I did feel I was having my leg taken up by the price of a glass of cheap Rose.Overall, we were delighted with our two day stay and will certainly be going back again.As a driver of an all electric car, we were delighted to find the Mercure, and others, had a high speed charger.

Dear Duncan, Many thanks for staying in our Mercure Thame Lambert Hotel and for taking the time post this review. Your comments are really much appreciated and I will pass them to the Team to continue to deliver an attentive service. Also, we value all the feedback as precious source for improving ourselves, so thank you for your comments and suggestions. Regarding the additional night, our rates are fluctuating accordingly the availability and I am glad you eventually were satisfied with it. I really hope to have the opportunity to welcoming you again in the near future. Yours sincerely, Gabriella Martino General Manager

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