罗托鲁阿铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,890 评论

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1135 Arawa St, 3010 罗托鲁阿, 新西兰

描述

酒店其他优惠

  • 在 Barrel & Co 酒吧和烧烤餐厅感受充满活力的现代就餐体验

  • 宽敞的健身房配有先进的设备

  • 5 个充满活力的会议场所

  • 位于市中心

我们的客房

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酒店位置

罗托鲁阿铂尔曼酒店

1135 Arawa St
3010 罗托鲁阿
新西兰

GPS:-38.134659, 176.252605

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,890 评论

TripAdvisor 评级  4.0/5  301 评论

卓越奖 2024

Fantastic Stay !

Tripadvisor 评级 5.0/5

RugbyMadKiwi Couples - 经 TripAdvisor 认证的评论

We had a fantastic stay a few days ago. With being an Accor Diamond member we used a Suite upgrade that needed to be used and wow what a Suite it was !! The room was stunning with great views , we had extremely comfortable bed and a great shower , we were very grateful and appreciative , no wonder we stay loyal to Accor. We had a top notch Dinner with fantastic service from Ella and Lyla. Lots of credit to the hard working chefs too. Another awesome thing was because they don’t have an executive lounge any more you can order house wine or beer at no cost if you are a Diamond or Platinum member ! What a great concept and we wish more Accor Hotels did that , we were told they are the only one that does so good on them !! We can’t fault this amazing Hotel with their friendly staff and we can’t wait to stay again !

Dear Guest, Thank you for taking the time to share your detailed review of your stay with us. We’re delighted to hear that you enjoyed our central location, the spacious room with stunning city views, and convenient amenities like the fresh milk dispenser and sparkling water tap in the lobby. It’s also great to know that you made the most of our e-bike rentals to explore Rotorua! We’re sorry to hear that the breakfast did not fully meet your expectations, particularly regarding the temperature of the dishes and the selection. Your feedback is invaluable, and we’ll share it with our kitchen team to improve the quality and variety of our breakfast offerings. We hope you and your wife had a wonderful tour of New Zealand, and we’d love to welcome you back for an even better experience next time. Kind regards, DJ Hotel Operations Manager Pullman Rotorua

Helpful staff poorly designed room.

Tripadvisor 评级 4.0/5

Flyer51493313993 Couples - 经 TripAdvisor 认证的评论

Very helpful staff. Very good breakfasts. Guest room was large but poorly designed. No towel racks, bathroom was a wall on side of bedroom consisting of a frosted glass enclosed shower, a sink and countertop along the wall and a frosted glass toilet with a frosted glass door that does not close to the ceiling. I prefer to have a bathroom with an opaque door. No dresser for clothes storage. No light for suitcases on floor so hard to find things in suitcase. Makes me wonder whether or not the designer had ever stayed in a hotel room.

Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted that our staff and breakfasts made a positive impression on your stay! I’m sorry to hear that the room design didn’t fully meet your needs, particularly with the layout of the bathroom and storage options. We understand that privacy and convenience are important, and we appreciate your detailed feedback. I’ll be sure to pass your comments along to our team, as they are invaluable in helping us improve the guest experience. Thank you again for staying with us, and we hope to welcome you back to a more comfortable stay in the future. Warm regards, DJ

Breakfast let them down

Tripadvisor 评级 4.0/5

Maps11322542319 Solo travel - 经 TripAdvisor 认证的评论

The accommodation, staff and location were superb. Reception and restaurant staff were pleasant but breakfast at $49 per person was basic and overpriced.

Dear Guest, Thank you for your kind words about our accommodation, staff, and location—it’s wonderful to hear that these aspects of your stay met your expectations. I’m sorry, however, that breakfast didn’t quite hit the mark for you. We appreciate your feedback on the pricing and selection, and I’ll be sure to share it with our team as we continuously work to enhance our offerings and provide the best value for our guests. Thank you again for your review, and we hope to welcome you back for an even better experience next time. Many Thanks, DJ

Nice hotel in the centre of town

Tripadvisor 评级 4.0/5

RRBB11 Couples - 经 TripAdvisor 认证的评论

The hotel was wonderfully situated in the center of town close by to the waterfront and to the restaurants. Easy to walk around town. The room we had was supposed to have a view of the lake which it did if you stood up. They put us on the 6th floor which had a hotel balcony / parapet (that was not accessible) so it cut off the view if you were sitting. The room itself was spacious and well appointed and the bathroom especially the shower was huge. Altogether a comfortable two night stay. The only throng that was seriously not appropriate was the $59 valet parking charge per night. The parking lot is literally adjoins the hotel so to charge that is criminal. Most hotels during the trip charged $30 and that was already high but this was daylight robbery. Park yourself if you have the patience.

Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted you enjoyed our central location and the comfort of your room—it sounds like you made the most of the surrounding area during your stay! We appreciate your feedback on the view and the valet parking charges. We understand that the 6th-floor balcony design can impact the lake view, and I’m sorry it didn’t fully meet your expectations. We’re also taking note of your thoughts on the parking fees, and we’ll be reviewing them with our team to make sure we’re providing the best possible value to our guests. Thank you for choosing to stay with us, and we hope to welcome you back to Pullman Rotorua for another comfortable stay in the future. Many Thanks, DJ

Good, but Expensive

Tripadvisor 评级 4.0/5

Schalk L 经 TripAdvisor 认证的评论

On our recent trip to Rotorua, we decided to go one day earlier so we needed a place to stay for one night. Booking.com prompted me that there were rooms available in the Pullman Hotel, so I booked for the night. The reception was friendly, and I availed myself of their valet service to park my car. We had dinner in the hotel's restaurant (not included in the booking price), as well as the included breakfast the next morning. The dinner was great, albeit on the expensive side. The breakfast buffet, although not the biggest we've seen, nevertheless provided ample choice. Our room was neat and had such luxury items as a Nespresso coffee machine... and they even provided four coffee capsules. My wife and I both had difficulty with the pillows on our bed, so neither of us had a good night's sleep. Our room had a large shower, but the towels were small. For the price you pay at the Pullman, you'd expect them to at least offer free movies in the room... but, no, I had to cast Netflix from my phone to the TV. The hotel is close to the lake, many shops, and just one block away from Eat Street, so a very convenient location. In summary, staff were friendly, meals were good, and the hotel--including our room--is luxurious, but it's an expensive stay. Will we return? Possibly... when I want to treat my wife to a five-star stay for a wedding anniversary. But for "normal" visits, I'd probably avoid the expense and stay at Quest Apartment Hotel.

Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the friendliness of our team, the convenience of our location, and the touches of luxury in your room. We also appreciate your feedback on the dinner and breakfast, and we’re pleased you found the meals enjoyable, even though we understand the pricing may feel on the higher side. We’re sorry to hear that the pillows and towels didn’t quite meet your expectations and that the lack of complimentary in-room movies affected your stay. Guest comfort is important to us, so we’ll be taking your comments on board as we look for ways to improve the experience for our guests. We’d love to welcome you and your wife back for a special occasion and make your stay even more memorable. Thank you again for staying with us and for the honest feedback—it’s feedback like yours that helps us strive to offer the best for our guests. Many Thanks, DJ

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其他网络用户评价我们的酒店

  • 899 评论 8.2/10 位置
  • 1,443 评论 7.6/10 房间
  • 1,374 评论 8.6/10 服务
  • 17 评论 6.9/10 上网
  • 450 评论 7/10 清洁度
  • 356 评论 7.5/10 早餐
  • 328 评论 4.2/10 性价比
  • 304 评论 8.7/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。