罗托鲁瓦湖畔诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.7/5 1,628 评论

保证最优惠房价
罗托鲁瓦湖畔诺富特酒店 - Image 1
罗托鲁瓦湖畔诺富特酒店 - Image 2
罗托鲁瓦湖畔诺富特酒店 - Image 3
罗托鲁瓦湖畔诺富特酒店 - Image 4
Lake End, Tutanekai Street, 3010 罗托鲁瓦, 新西兰

描述

酒店其他优惠

  • 距"食街" (Eat Street) 的酒吧和餐厅仅数步之遥

  • 室内泳池、健身中心、桑拿房、热水浴缸

  • 免费使用地热矿水泳池

  • 明亮的餐厅，供应热自助早餐

  • Clarke's Bar 酒吧，带湖景露台

我们的客房

客房

城市景观特大床房，配备带特别通道的浴室

  • 2 个人最多
  • 28 m² / 301 sq ft
  • 床上用品 1 x 特大床
  • 景色: 位于城市边
  • 无障碍房间

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

罗托鲁瓦湖畔诺富特酒店

Lake End, Tutanekai Street
3010 罗托鲁瓦
新西兰

GPS:-38.132935, 176.25143

电话
传真 +64 7 347 1888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  1,628 评论

TripAdvisor 评级  3.9/5  3,358 评论

Superb Hotel

Tripadvisor 评级 5.0/5

Richard J 经 TripAdvisor 认证的评论

Sensational room Superb view Easy fast friendly check in Staff and friendly and helpful Loved it 👍 The location easy walking distance to everything

Dear Guest, Thank you so much for your wonderful review. We’re delighted to hear you enjoyed your room, the views, and our friendly check-in experience. It’s great to know our location and team helped make your stay so positive. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Novotel Rotorua Lakeside Team

Stay elsewhere - not enough staff

Tripadvisor 评级 1.0/5

554nickt 经 TripAdvisor 认证的评论

Unfortunately booked a stay at Novotel and regretted it from the first time we arrived Waited at reception, no staff, once eventually checked in went to look for the restaurant to have dinner, no staff, eventually asked a young lady who said she would find someone to help us, waited over 5 minutes to eventually be taken to a poor buffet offering which we ate some of the low quality food and decided to then go for a drink at the bar, guess what - no staff - waited for 5 minutes and asked someone else with a drink where the staff were and they said they will eventually turn up, lo and behold the young lady from the restaurant did show up and served us after approx 10 minute wait At checkout, yes you guessed, we waited for the one member of staff to walk off to sort out an issue for another guest and again after around 10 minutes we were seen to! I suggest booking somewhere else where they actually offer customer service and decent food

Dear Guest, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, particularly regarding wait times and service availability. This is not the level of hospitality we aim to provide. Please know your comments have been shared with our team, and we are actively working on improvements to ensure a smoother and more consistent experience for our guests. We appreciate you bringing this to our attention and hope we may have the opportunity to welcome you back in the future for a much better stay. Kind regards, Novotel Rotorua Lakeside Team

Disappointed Novatel is normally of a good standard

Tripadvisor 评级 3.0/5

gary w 经 TripAdvisor 认证的评论

I am a platinum member with Acorr and normally I’m very happy to recommend them but after checking into the Novotel at Rotorua NZ first disappointment was there was no bottle of water in the room. You have to get a jug and go down to the restaurant or the bar and get yourself a jug of water! Just thing you want to do when you check in late or you’re a bit tired. The staff are quite friendly but They’re obviously a little bit busy to be able to go that extra mile, the eggs that I got for breakfast were cold the, chips that I ordered later that night were undercooked in the restaurant. They were supposed to come with sea salt and vinegar.(as described in the menu ) They came with aioli and ketchup and a little paper satchel of ordinary Salt. I could say some more things but this basically describes the visit very average quite a bit below the standard I expect from Novotel (and it wasn’t cheap ) probably more what I expect from an ibis.? But I must admit I’ve stayed in three star hotels which I’ve found much better as far as service etc Goes. I would find some other accommodation next time I visit.

Dear Guest, Thank you for sharing your feedback and for your continued loyalty as a Platinum Accor member. We really appreciate you taking the time to let us know about your experience. This is not the standard we aim to provide, and your comments have been shared with our team to help us improve. We hope to have the opportunity to welcome you back to Novotel Rotorua in the future and provide the experience you expect from us. Warm regards The Novotel Rotorua Lakeside team

客户意见评级 1.5/5

Yi S. Z. 家庭住宿 - 所有已确认评论

结婚周年纪念日，安排的房间，居然是简易床。去过你们酒店好几次，从来没有这样差的体验，而且是在结婚周年纪念日。非常失望。

Location by lake

Tripadvisor 评级 3.0/5

ge0teach84 经 TripAdvisor 认证的评论

Average room. Had view overlooking lake. Short walk to restaurants and shops. Breakfast had selection of salads, fruits,and eggs.

Dear Guest, Thank you for your feedback. We’re pleased to hear you enjoyed your stay and our beautiful lakeside location. We hope to have the pleasure of welcoming you back again soon. Kind regards, Novotel Rotorua Lakeside

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,172 评论 9/10 位置
  • 1,909 评论 5/10 房间
  • 1,338 评论 6.7/10 服务
  • 17 评论 7.1/10 上网
  • 851 评论 2.6/10 清洁度
  • 703 评论 5.9/10 舒适度
  • 531 评论 3.3/10 氛围
  • 528 评论 4.7/10 设施

支持方 Trustyou

我们在附近的其他酒店

我们位于 罗托鲁阿 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。