罗托鲁瓦湖畔诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.7/5 2,777 评论

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罗托鲁瓦湖畔诺富特酒店 - Image 1
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Lake End, Tutanekai Street, 3010 罗托鲁瓦, 新西兰

描述

酒店其他优惠

  • 距"食街" (Eat Street) 的酒吧和餐厅仅数步之遥

  • 室内泳池、健身中心、桑拿房、热水浴缸

  • 免费使用地热矿水泳池

  • 明亮的餐厅，供应热自助早餐

  • Clarke's Bar 酒吧，带湖景露台

我们的客房

客房

城市景观特大床房，配备带特别通道的浴室

  • 2 个人最多
  • 28 m² / 301 sq ft
  • 床上用品 1 x 特大床
  • 景色: 位于城市边
  • 无障碍房间

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酒店位置

罗托鲁瓦湖畔诺富特酒店

Lake End, Tutanekai Street
3010 罗托鲁瓦
新西兰

GPS:-38.132935, 176.25143

电话
传真 +64 7 347 1888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.7/5  2,777 评论

TripAdvisor 评级  4.0/5  3,304 评论

Disappointing Stay with excellent Customer Service from Joe and Steve, guys who sorted TV out for us.

Tripadvisor 评级 2.0/5

mary K 经 TripAdvisor 认证的评论

Very disappointing experience at Novotel Rotorua Lakeside Hotel, especially given the expectations for cleanliness and service. The state of the room, with dust, mold, and an unclean toilet, seems unacceptable for the price we paid. Its frustrating when facilities like TV are broken and not immediately addressed. However, it's great that Joe and Steve provided excellent customer service, offering apologies and resolving the issues promptly. They made a positive impact despite the overall dissatisfaction with the room. Hopefully, the hotel can address these cleanliness issues for future guests.

Kia Ora, Thank you for your feedback. I’m truly sorry that your stay fell short of expectations due to cleanliness and maintenance issues. This is not the level of service we strive for, and I apologize for the frustration it caused. I’m pleased to hear that Josh and Steve were able to assist you promptly and provide excellent service. We’ll be sure to recognize their efforts. In the meantime, we’re addressing the cleanliness concerns with our housekeeping team to ensure future guests have a more pleasant experience. We appreciate your honest feedback and hope you’ll consider giving us another opportunity to provide a better stay.

Dirt, dust, and mold

Tripadvisor 评级 1.0/5

vbveronikabraz 经 TripAdvisor 认证的评论

The rooms are unfortunately filthy... Dust in corners of the room, hair clumps, dirty glasses, dead spiders in the closet, black rings in the toilet. Don't expect a cleaning service or room refreshment, even for toilet paper you have to ask 4 times at the reception before you get it to the room.. The hotel is also old, so the facilities are not the best. But the dirtiness is what got me. Thank god the bed sheets looked clean!! :D The staff was very nice and friendly. But that was the only positive side of this stay.

Kia Ora, Thank you for your feedback. I am truly sorry to hear about the cleanliness issues you encountered during your stay. This is far from the standard we aim to provide, and I sincerely apologize for the inconvenience caused. Please be assured that your concerns have been shared with our housekeeping team for immediate corrective action. We are also reinforcing our service protocols to ensure guest requests, such as room refreshments, are handled promptly. While I’m glad our staff’s friendliness left a positive impression, I regret that this couldn’t outweigh the challenges you faced. Thank you for bringing these matters to our attention as we work to improve our guest experience.

Dirty Hotel And Management Did Nothing

Tripadvisor 评级 1.0/5

Jean M 经 TripAdvisor 认证的评论

We spent 3 weeks in New Zealand and this hotel was terrible because it was so dirty. My husband complained to the front desk and asked for the duty manager to contact us. We were in the hotel for 3 days and heard nothing at the check out I complained to the front desk as well. M husband received a weak apologetic email with no person's name for us to contact (probably AI generated) on it . I have stayed in Novotel's before by after this experience I doubt I will again. See the photos attached it was disgusting certainly not a 4 four star hotel. Also there are a lot of tour buses using this hotel so breakfast is less than great. Went down one morning and the buffet was picked over there wasn't even any jam!

Avoid this hotel!

Tripadvisor 评级 1.0/5

Go36100750342 经 TripAdvisor 认证的评论

I received a parking infringement ticket for when I was staying at Novotel lakeside Rotorua despite being told I could park in the car park for free. When I arrived at the hotel I was told that I could use the hotel car park and if I signed up with an Accor membership the parking would be free for my stay at the hotel. The gentleman who I believe was the manager actually completed the membership application for me and told me I could park in the car park for free. I have now received an email telling me that I had parking infringement for parking there during my stay at Novotel. I have just called the hotel and the receptionist gentleman accepted liability and told me that this was down to your error and if I emailed the infringement notice to you it would be sorted out. However despite numerous emails I am being ignored and getting no response. Please note there is also a charge from the hire car company because they have charged an admin fee. This is your error, please sort this out ASAP!

Very disappointing

Tripadvisor 评级 2.0/5

Lee G 经 TripAdvisor 认证的评论

This was the most disappointing hotel we stayed at during three weeks in NZ. The hotel does not feel clean; there was dirt on the carpets in the lobby and the hall on our floor (do they even own a vacuum cleaner?); the carpet in our room was stained, and the second morning there was no hot water in our room. The hotel feels tired, and it really needs a make-over. The only thing that keeps this from being a one-star review is the location and the breakfast buffet, which was not bad. I am sure there are better options in Rotorua.

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其他网络用户评价我们的酒店

  • 1,439 评论 9.1/10 位置
  • 2,500 评论 4.6/10 房间
  • 1,780 评论 6.7/10 服务
  • 39 评论 3.4/10 上网
  • 1,058 评论 2.5/10 清洁度
  • 892 评论 5.5/10 舒适度
  • 677 评论 4.1/10 设施
  • 655 评论 3.3/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。