Pullman Роторуа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 884

Гарантия
лучшей цены
Pullman Роторуа - Image 1
Pullman Роторуа - Image 2
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Pullman Роторуа - Image 4
1135 Arawa St, 3010 РОТОРУА, Новая Зеландия

Описание

Особенности отеля

  • Оживленный ресторан Barrel & Co Bar and Grill, оформленный в современном стиле

  • Просторный тренажерный зал с современными тренажерами

  • 5 функциональных конференц-залов

  • Расположение в центре города

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Расположение отеля

Pullman Роторуа

1135 Arawa St
3010 РОТОРУА
Новая Зеландия

GPS:-38.134659, 176.252605

Телефон

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 884

Рейтинг TripAdvisor  4.0/5  Отзывов: 307

Сертификат качества 2024

Best Hotel in Rotorua

Примечание: Tripadvisor 5.0/5

Orleen L Реальные отзывы TripAdvisor

We absolutely loved our stay ❤️❤️❤️ All the staffs are very accommodating especially Surya 👏 in reception who went above and beyond to help us check in early for our wedding prep needs. 10/10 would recommend staying in this hotel ❤️❤️❤️❤️❤️

Dear orleenl, Thank you so much for your heartwarming review :) We're overjoyed to hear that you loved your stay and that our team, especially Surya, was able to make your experience so special. We'll be sure to pass along your kind words to him—he'll be thrilled to know he made a difference. Congratulations on your wedding, and we're honored to have been part of such a memorable time in your life. Wishing you all the best, and we can't wait to welcome you back for more special moments :) Warm regards, Kaushi Fernando

Fantastic hotel, spacious rooms, decent breakfast, great service, small workable gym, in center of town…

Примечание: Tripadvisor 5.0/5

msm1969 Семьи - Реальные отзывы TripAdvisor

Fantastic hotel, spacious rooms, decent breakfast, great service, small but workable gym, right in center of town near Eat Streat and lake. We booked a 2 Queen family room and the room was super comfortable, great showers, nice layout with separate bath/toilet area separated by a door (not sure why reviews mention bad open plan and open bathrooms, that is not true!), we had a very comfortable stay. I worked out in their small gym, it’s small but very workable for a run/workout. Breakfast was included in my package and decent, we had omlettes, mocha and excellent yogurt etc. Loved that hotel is central in town, we ate at couple nice restaurants on Eat Streat. I researched several hotels and the Black Swan was sold out and it’s away from town, glad we booked Pullman that I highly recommend (ignore the negative reviews). I would like to recognize Annabel at front desk who is very nice and provided great service.

Dear msm1969, Thank you so much for sharing your detailed and thoughtful review :) We’re thrilled to hear you had such a comfortable and enjoyable stay at Pullman Rotorua. It’s fantastic that you appreciated the spacious rooms, thoughtful layout, and central location – being close to Eat Streat and the lake is indeed a great perk! We’re also glad you made use of the gym and enjoyed the breakfast offerings, including the omelets, mocha, and yogurt. Annabel will be delighted to hear your kind words about her service; we’ll make sure to pass on your recognition. Thank you again for your recommendation. We hope to welcome you back for another fantastic stay soon :) Warm Regards, Kaushi Fernando

Bad Experience at Pullman Rotorua

Примечание: Tripadvisor 1.0/5

313adityaa Реальные отзывы TripAdvisor

Very unprofessional at their work, the hotel is not at all cooperative. We asked for varied services as tourists and all was denied by the hotel. They couldn't even arrange a taxi for us. Wouldn't suggest anyone to come here anytime. Had a terrible experience.

Dear Guest, Thank you for sharing your feedback. I'm truly sorry to hear about your experience and that we fell short in meeting your expectations. At Pullman Rotorua, we aim to provide exceptional service, and it’s disappointing to learn we didn’t deliver this during your stay. Your concerns, particularly regarding the lack of assistance with services and transportation, are being taken very seriously. We’re currently reviewing what went wrong to ensure this is addressed and doesn't happen again in the future. We’d love the chance to make it right. If you could reach out to us directly at [hotel contact details], we’d appreciate the opportunity to discuss your experience further and restore your trust in us. Thank you again for your feedback—it helps us improve and provide better experiences for all our guests. Many Thanks, DJ

Not sure this is FIVE star PULLMAN experience

Примечание: Tripadvisor 2.0/5

Thomas B Деловые путешественники - Реальные отзывы TripAdvisor

So I have stayed here 3 nights in the last Two weeks ... No welcome amenity for the last Two stays and nothing today either Ask for a menu in the restaurant whilst sat with a wine, no one come back at all, or ever unless I ask lol in my days as a waiter that was NEVER the customers job no matter how busy ! Wall paper pealing off the walls is not a great look but the last 2 stays NOT tonight the rooms need maintenance! To finish and a platinum member of Accour i am surprised the canapés are only available until 5pm and as i work and not on Holiday i find this strange ...... I thought this was supposed to be a five star hotel .....

Dear Guest, Thank you for taking the time to share your feedback. As a valued Platinum member of ALL – Accor Live Limitless, your loyalty is incredibly important to us, and I am sorry to hear that your recent stays did not meet your expectations. I sincerely apologize for the missed welcome amenities—it’s a standard we strive to deliver every time, and I will ensure this is immediately addressed with our team. Regarding your restaurant experience, I completely understand your frustration. Attentive service is non-negotiable, and it’s disappointing that we didn’t uphold this during your visits. This will be reviewed with the team to ensure better service moving forward. As for the maintenance and décor issues, I appreciate you pointing this out. Maintaining the quality of our rooms is a priority, and I’ve already shared this with our maintenance team for action. Your comments about the canapé service hours have been noted as well, and while this timing suits most of our guests, we’ll consider how we can better accommodate business travelers like yourself. I truly regret that your recent experiences fell short of a five-star standard. We are taking your feedback seriously to make the necessary improvements, and I would appreciate the chance to welcome you back for a seamless and enjoyable stay. Please don’t hesitate to contact me directly at [contact information] so we can make it right. Cheers, DJ

Nice spot

Примечание: Tripadvisor 4.0/5

acechanley Couples - Реальные отзывы TripAdvisor

Picked by our travel agent. It was really nice, easy walking distance to restaurants, the lake for hot pools , and e-bikes rented at the hotel. We took the redwood trail, beautiful! Nice room, very comfy bed and nice bath. I'd go back to same hotel!

Dear acechanley, Thank you for sharing your experience :) We're thrilled you enjoyed your stay and made the most of our convenient location with easy access to the lake, restaurants, and e-bike rentals. It sounds like the Redwood Trail was a highlight—such a beautiful spot! We're also glad you loved the comfortable room and amenities. We can’t wait to welcome you back for another memorable stay. 🚴‍♀️🌿✨ Warm Regards, Kaushi Fernando

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Другие интернет-пользователи оценили наш отель

  • 896 Отзывов 8.3/10 Расположение
  • 1 426 Отзывов 7.6/10 Номер
  • 1 347 Отзывов 8.4/10 Сервис
  • 18 Отзывов 6.4/10 Интернет
  • 428 Отзывов 6.9/10 Чистота
  • 361 Отзывов 7.5/10 Завтрак
  • 324 Отзывов 4.1/10 Соотношение цены и качества
  • 304 Отзывов 8.6/10 Атмосфера

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