Novotel Роторуа Лэйксайд 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.8/5 Отзывов: 2 859

Гарантия
лучшей цены
Novotel Роторуа Лэйксайд - Image 1
Novotel Роторуа Лэйксайд - Image 2
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Lake End, Tutanekai Street, 3010 РОТОРУА, Новая Зеландия

Описание

Особенности отеля

  • Улица Eat Street с барами и ресторанами расположена в нескольких шагах

  • Крытый бассейн, фитнес-центр, сауна, гидромассажная ванна

  • Бесплатное посещение геотермального бассейна с минеральной водой

  • Светлый ресторан, завтрак - шведский стол с горячими блюдами

  • Бар Clarke's с террасой с видом на озеро

Наши номера

Номер

Номер с видом на город, большой двусп. кроватью и адапт. ванной

  • 2 чел. максимум
  • 28 m² / 301 sq ft
  • Постель 1 x Большие двуспальные кровати
  • Виды: Боковой вид на город
  • Номер для людей с ограниченными возможностями

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Расположение отеля

Novotel Роторуа Лэйксайд

Lake End, Tutanekai Street
3010 РОТОРУА
Новая Зеландия

GPS:-38.132935, 176.25143

Телефон
Факс +64 7 347 1888

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

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Рейтинг ALL  3.8/5  Отзывов: 2 859

Рейтинг TripAdvisor  4.0/5  Отзывов: 3 298

Top location and easy access to all the sites .

Примечание: Tripadvisor 4.0/5

pob28008 Couples - Реальные отзывы TripAdvisor

Well located for adventure tavellers . Right on the lakefront and opposite Eat Street. Comfy beds and clean rooms . Nice gym and hotpools …..Great for sore muscles after a big hike . Parking is expensive and not undercover though but thats a rotorua issue !

Kia Ora, Thank you for your feedback! We're thrilled you enjoyed our prime location, comfortable beds, and relaxing hot pools—perfect after a day of adventure. It's great to hear you appreciated the gym facilities too. We understand parking can be a challenge, and while we strive to offer convenient options, the lack of undercover spaces is indeed a city-wide issue. We hope to welcome you back for more adventures soon!

Disappointing visit

Примечание: Tripadvisor 2.0/5

Julie P Couples - Реальные отзывы TripAdvisor

As the reviews state, cleanliness is still an issue here. There were hairs in sink/bath, bits in the bottom of the bin, dust on sink/clock and rusting rails in the bathroom. What is stopping Novotel fixing this after all the poor reviews going on for some months? It’s a shame as the bed was comfortable and towels fluffy, but when you feel it’s not been cleaned properly, it makes the whole experience unpleasant.

Kia Ora Julie, Thank you for your honest feedback. We're truly sorry to hear about the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain, and it's disappointing to know that recurring concerns have impacted your visit. Your comments about the bathroom and overall cleanliness are taken seriously, and we will address them immediately with our housekeeping team to ensure a more thorough and consistent cleaning process. While we're glad you found the bed comfortable and the towels to your liking, we understand that cleanliness is essential to an enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

Tired hotel housekeeping need addressing

Примечание: Tripadvisor 2.0/5

marinect2017 Couples - Реальные отзывы TripAdvisor

Upon arriving at the hotel we were advised due to staff shortages that our room was not ready and would not be ready until 17.30 approximately, not what we expected after a long day travelling. On entering room, we found the safe not working, open sour milk in the fridge and the sink blocked, this required a maintenance man. The sink was in blocked but none of the other issues were commented on. In summary our room was passable but very tired and not the cleanest we have stopped in . Old bath with shower attachment.

Kia Ora, Thank you for your feedback. We sincerely apologize for the delays and issues you encountered during your stay. Staff shortages can sometimes cause unforeseen delays, but your experience with the room condition is certainly not up to our usual standards. The safe and sour milk should have been addressed promptly, and we're sorry these concerns were overlooked. We appreciate your patience with the blocked sink and will review our housekeeping and maintenance processes to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide the stay you deserve.

Family Celebration

Примечание: Tripadvisor 4.0/5

Lyngrin Couples - Реальные отзывы TripAdvisor

We stayed here for 9 nights. Love the location close to lake and eat street. Our room had great views of the lake, was very comfortable and we slept well. The bathroom needed some attention. The shower was difficult to manage as it squirted everywhere and the fittings were rusted.The indoor pool and thermal tubs are great for relaxing but some body wash in the showers would be handy. Breakfast buffet was disappointing and now overpriced. The use of communal butter and condiments with a communal knife poses health risks. Coffee machine was always needing some adjustment. Hot options, particularly eggs, were very limited. In spite of this we did enjoy our stay.

Kia Ora, Thank you for choosing us for your family celebration and for sharing your experience. I’m delighted you enjoyed our lake views, central location, and relaxing thermal facilities. It’s wonderful to hear that you had restful nights during your stay. I’m sorry, though, that some aspects fell short, especially the shower fittings and the breakfast buffet. Your observations about communal items and hot breakfast options are valuable, and we will review them to enhance both safety and satisfaction. We appreciate your feedback, as it helps us continue to refine our offerings. Looking forward to welcoming you back for an even better stay!

Poor breakfast service

Примечание: Tripadvisor 2.0/5

Duncan C Friends getaway - Реальные отзывы TripAdvisor

I only gave this hotel 2 stars because I’m at breakfast and very frustrated. This hotel caters to tour groups and I myself am in a group touring New Zealand. They have one multifunction coffee machine (makes cappuccinos/lattes/espressos etc). There are over 100 people getting breakfast so the line to get coffee is very long. To add to that, the machine constantly needs service (clean grounds, add milk) and you have to find staff to do that. A lot of people just give up. I asked a staff member why there was only the one machine and was told I could buy a coffee for $6 if I wanted to. Breakfast was included on my booking. Why not add a second machine or even a coffee urn? This does not seem up to the Novotel standards of other hotels I’ve stayed at in Europe!

Kia Ora Duncan, Thank you for sharing your breakfast experience and for highlighting these concerns. I’m sorry to hear about the frustration caused by the wait times for coffee. With a high number of guests, especially in larger tour groups, the coffee machine does experience heavier use, and we understand the impact this has on your dining experience. Your suggestion for a second machine or an alternative like a coffee urn is very helpful, and I’ll be discussing this with our team to explore options for smoother service during busy times. We want your stay to meet the high standards you’ve come to expect from Novotel, and your feedback is invaluable in helping us get there.

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Другие интернет-пользователи оценили наш отель

  • 1 459 Отзывов 9.1/10 Расположение
  • 2 531 Отзывов 4.7/10 Номер
  • 1 805 Отзывов 6.7/10 Сервис
  • 43 Отзывов 3.3/10 Интернет
  • 1 062 Отзывов 2.5/10 Чистота
  • 915 Отзывов 5.6/10 Комфорт
  • 684 Отзывов 4.2/10 Удобства
  • 656 Отзывов 3.5/10 Атмосфера

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