プルマンロトルア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,172 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • レイクビューまたはシティビューのモダンな客室とスイート

  • 活気溢れるBarrel & Coバー&グリルでは、モダンな料理をお楽しめます。

  • 最先端の機器を備え、広々としたジム

  • ダイナミックな5つのミーティングスペース

  • 市の中心部に立地

当ホテルの客室

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ホテル所在地

プルマンロトルア

1135 Arawa St
3010 ロトルア
ニュージーランド

GPS:-38.134659, 176.252605

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子利用可能なホテル
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,172 件のレビュー

トリップアドバイザーの評価  4.0/5  201 件のレビュー

2023エクセレンス認証

The room is uncomfortable

トリップアドバイザーの評価 2.0/5

Scenic47335739094 トリップアドバイザー認証口コミ

I wanted coffee but there was no milk in the fridge, only cold cups. Called the front desk, no one answered the phone. The layout of the room is also unreasonable, the sink is not in the bathroom, but in the bedroom.

Dear Guest, I do apologize for the inconvenience caused during your stay, we have fully stocked Mini Bar now in all our rooms. I will pass om your feedback to our team so this doesnt happen again. I hope you will visit us soon and stay with us again. Many Thanks, DJ

Poorly trained staff

トリップアドバイザーの評価 1.0/5

Tour307949 Couples - トリップアドバイザー認証口コミ

No parking facility for hotel guests. Valet parking @$40 / night is a rip off. If you park your car out front for unloading luggage, they chase you up and make you deposit car keys at reception. Front desk employees are poorly trained - not their fault : I got the impression they put fresh graduates to check in guests, and scrimp on costs. I was charged twice for the same room - once during check in, and again during check out. They also added a $200 security deposit for good measure! When this was pointed out, the young man at the front desk tried to brazen it out, saying this was normal. I asked to speak to the hotel’s account team, who investigated admitted that a mistake had been made. For the prices they charge, you would think they can afford to have better trained staff at front desk. The rooms are weird, with toilet and shower separated by an open sink, making it a nightmare when two people are using the room. Plenty of other good hotels nearby, suggest avoid Pullman Rotorua. Pretty badly managed property.

Dear Guest, I do apologize that there was inconvenience during billing process, I just think you may have got the hotel wrong? We haven't recorded this issue at our hotel and also parking prices that you are mentioning is incorrect and so is double charging. Please do reach out to me at ha7w3-fo1@accor.com should you have any questions. Many Thanks, DJ

Met our needs and then some

トリップアドバイザーの評価 5.0/5

Freedom48957880249 トリップアドバイザー認証口コミ

Comfortable clean lakeside King Room. Bed & pillows gave the best sleeps & naps. Smart TV kept the kid happy & adults informed. Genuinely polite kind & very helpful Staff. The food & cocktails awesome

Dear Guest, Thank you for a great review, we really appreciate your awesome review and I hope you will visit us soon :) Many Thanks, DJ

部屋は清潔で十分な広さがあリ、フロントの対応もテキパキしていた。

お客さまの声 3.5/5

匿名 ビジネス - 確認済みレビュー すべて

バーが、オーダーからサーブまでの時間が極めて長かった。 朝食は良い内容だったが、$42は高く感じた(昨今の物価高があるにせよ)

Large, clean and comfortable rooms, and excellent location in Rotorua

トリップアドバイザーの評価 5.0/5

liacrl トリップアドバイザー認証口コミ

Large, clean and comfortable rooms and excellent location in Rotorua. Staff is helpful and friendly. You have plenty of restaurants and stores within a block from the hotel. The restaurant is ok, I wouldn't recommend dinner but breakfast is worth it if you want to splurge on a buffet.

Dear Guest, Thank you for a great review, We hope you will visit us soon, We will also work on our dinner offering. Many Thanks, DJ

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 941 件のレビュー 7.5/10 ロケーション
  • 1,594 件のレビュー 7.2/10 客室
  • 1,559 件のレビュー 8.3/10 サービス
  • 41 件のレビュー 4.4/10 インターネット
  • 498 件のレビュー 6.9/10 清潔さ
  • 421 件のレビュー 3.6/10 お値打ち度
  • 347 件のレビュー 8.8/10 雰囲気
  • 337 件のレビュー 6.9/10 朝食

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