プルマンロトルア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,888 件のレビュー

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1135 Arawa St, 3010 ロトルア, ニュージーランド

説明

ホテルのその他の情報

  • 活気溢れるBarrel & Coバー&グリルでは、モダンな料理をお楽しめます。

  • 最先端の機器を備え、広々としたジム

  • ダイナミックな5つのミーティングスペース

  • 市の中心部に立地

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ホテル所在地

プルマンロトルア

1135 Arawa St
3010 ロトルア
ニュージーランド

GPS:-38.134659, 176.252605

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,888 件のレビュー

トリップアドバイザーの評価  4.0/5  301 件のレビュー

2024エクセレンス認証

Fantastic Stay !

トリップアドバイザーの評価 5.0/5

RugbyMadKiwi Couples - トリップアドバイザー認証口コミ

We had a fantastic stay a few days ago. With being an Accor Diamond member we used a Suite upgrade that needed to be used and wow what a Suite it was !! The room was stunning with great views , we had extremely comfortable bed and a great shower , we were very grateful and appreciative , no wonder we stay loyal to Accor. We had a top notch Dinner with fantastic service from Ella and Lyla. Lots of credit to the hard working chefs too. Another awesome thing was because they don’t have an executive lounge any more you can order house wine or beer at no cost if you are a Diamond or Platinum member ! What a great concept and we wish more Accor Hotels did that , we were told they are the only one that does so good on them !! We can’t fault this amazing Hotel with their friendly staff and we can’t wait to stay again !

Dear Guest, Thank you for taking the time to share your detailed review of your stay with us. We’re delighted to hear that you enjoyed our central location, the spacious room with stunning city views, and convenient amenities like the fresh milk dispenser and sparkling water tap in the lobby. It’s also great to know that you made the most of our e-bike rentals to explore Rotorua! We’re sorry to hear that the breakfast did not fully meet your expectations, particularly regarding the temperature of the dishes and the selection. Your feedback is invaluable, and we’ll share it with our kitchen team to improve the quality and variety of our breakfast offerings. We hope you and your wife had a wonderful tour of New Zealand, and we’d love to welcome you back for an even better experience next time. Kind regards, DJ Hotel Operations Manager Pullman Rotorua

Helpful staff poorly designed room.

トリップアドバイザーの評価 4.0/5

Flyer51493313993 Couples - トリップアドバイザー認証口コミ

Very helpful staff. Very good breakfasts. Guest room was large but poorly designed. No towel racks, bathroom was a wall on side of bedroom consisting of a frosted glass enclosed shower, a sink and countertop along the wall and a frosted glass toilet with a frosted glass door that does not close to the ceiling. I prefer to have a bathroom with an opaque door. No dresser for clothes storage. No light for suitcases on floor so hard to find things in suitcase. Makes me wonder whether or not the designer had ever stayed in a hotel room.

Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted that our staff and breakfasts made a positive impression on your stay! I’m sorry to hear that the room design didn’t fully meet your needs, particularly with the layout of the bathroom and storage options. We understand that privacy and convenience are important, and we appreciate your detailed feedback. I’ll be sure to pass your comments along to our team, as they are invaluable in helping us improve the guest experience. Thank you again for staying with us, and we hope to welcome you back to a more comfortable stay in the future. Warm regards, DJ

Breakfast let them down

トリップアドバイザーの評価 4.0/5

Maps11322542319 Solo travel - トリップアドバイザー認証口コミ

The accommodation, staff and location were superb. Reception and restaurant staff were pleasant but breakfast at $49 per person was basic and overpriced.

Dear Guest, Thank you for your kind words about our accommodation, staff, and location—it’s wonderful to hear that these aspects of your stay met your expectations. I’m sorry, however, that breakfast didn’t quite hit the mark for you. We appreciate your feedback on the pricing and selection, and I’ll be sure to share it with our team as we continuously work to enhance our offerings and provide the best value for our guests. Thank you again for your review, and we hope to welcome you back for an even better experience next time. Many Thanks, DJ

Nice hotel in the centre of town

トリップアドバイザーの評価 4.0/5

RRBB11 Couples - トリップアドバイザー認証口コミ

The hotel was wonderfully situated in the center of town close by to the waterfront and to the restaurants. Easy to walk around town. The room we had was supposed to have a view of the lake which it did if you stood up. They put us on the 6th floor which had a hotel balcony / parapet (that was not accessible) so it cut off the view if you were sitting. The room itself was spacious and well appointed and the bathroom especially the shower was huge. Altogether a comfortable two night stay. The only throng that was seriously not appropriate was the $59 valet parking charge per night. The parking lot is literally adjoins the hotel so to charge that is criminal. Most hotels during the trip charged $30 and that was already high but this was daylight robbery. Park yourself if you have the patience.

Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted you enjoyed our central location and the comfort of your room—it sounds like you made the most of the surrounding area during your stay! We appreciate your feedback on the view and the valet parking charges. We understand that the 6th-floor balcony design can impact the lake view, and I’m sorry it didn’t fully meet your expectations. We’re also taking note of your thoughts on the parking fees, and we’ll be reviewing them with our team to make sure we’re providing the best possible value to our guests. Thank you for choosing to stay with us, and we hope to welcome you back to Pullman Rotorua for another comfortable stay in the future. Many Thanks, DJ

Good, but Expensive

トリップアドバイザーの評価 4.0/5

Schalk L トリップアドバイザー認証口コミ

On our recent trip to Rotorua, we decided to go one day earlier so we needed a place to stay for one night. Booking.com prompted me that there were rooms available in the Pullman Hotel, so I booked for the night. The reception was friendly, and I availed myself of their valet service to park my car. We had dinner in the hotel's restaurant (not included in the booking price), as well as the included breakfast the next morning. The dinner was great, albeit on the expensive side. The breakfast buffet, although not the biggest we've seen, nevertheless provided ample choice. Our room was neat and had such luxury items as a Nespresso coffee machine... and they even provided four coffee capsules. My wife and I both had difficulty with the pillows on our bed, so neither of us had a good night's sleep. Our room had a large shower, but the towels were small. For the price you pay at the Pullman, you'd expect them to at least offer free movies in the room... but, no, I had to cast Netflix from my phone to the TV. The hotel is close to the lake, many shops, and just one block away from Eat Street, so a very convenient location. In summary, staff were friendly, meals were good, and the hotel--including our room--is luxurious, but it's an expensive stay. Will we return? Possibly... when I want to treat my wife to a five-star stay for a wedding anniversary. But for "normal" visits, I'd probably avoid the expense and stay at Quest Apartment Hotel.

Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the friendliness of our team, the convenience of our location, and the touches of luxury in your room. We also appreciate your feedback on the dinner and breakfast, and we’re pleased you found the meals enjoyable, even though we understand the pricing may feel on the higher side. We’re sorry to hear that the pillows and towels didn’t quite meet your expectations and that the lack of complimentary in-room movies affected your stay. Guest comfort is important to us, so we’ll be taking your comments on board as we look for ways to improve the experience for our guests. We’d love to welcome you and your wife back for a special occasion and make your stay even more memorable. Thank you again for staying with us and for the honest feedback—it’s feedback like yours that helps us strive to offer the best for our guests. Many Thanks, DJ

との提携 TripAdvisor

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ロトルアのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。