活気溢れるBarrel & Coバー&グリルでは、モダンな料理をお楽しめます。
1135 Arawa St
アクセス: 10.4 km / 6.46 mi 17 min drive
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Barrel & Co. Bar and Grill
Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.
The room is uncomfortable
I wanted coffee but there was no milk in the fridge, only cold cups. Called the front desk, no one answered the phone. The layout of the room is also unreasonable, the sink is not in the bathroom, but in the bedroom.
Dear Guest, I do apologize for the inconvenience caused during your stay, we have fully stocked Mini Bar now in all our rooms. I will pass om your feedback to our team so this doesnt happen again. I hope you will visit us soon and stay with us again. Many Thanks, DJ
Poorly trained staff
Tour307949 Couples - トリップアドバイザー認証口コミ
No parking facility for hotel guests. Valet parking @$40 / night is a rip off. If you park your car out front for unloading luggage, they chase you up and make you deposit car keys at reception. Front desk employees are poorly trained - not their fault : I got the impression they put fresh graduates to check in guests, and scrimp on costs. I was charged twice for the same room - once during check in, and again during check out. They also added a $200 security deposit for good measure! When this was pointed out, the young man at the front desk tried to brazen it out, saying this was normal. I asked to speak to the hotel’s account team, who investigated admitted that a mistake had been made. For the prices they charge, you would think they can afford to have better trained staff at front desk. The rooms are weird, with toilet and shower separated by an open sink, making it a nightmare when two people are using the room. Plenty of other good hotels nearby, suggest avoid Pullman Rotorua. Pretty badly managed property.
Dear Guest, I do apologize that there was inconvenience during billing process, I just think you may have got the hotel wrong? We haven't recorded this issue at our hotel and also parking prices that you are mentioning is incorrect and so is double charging. Please do reach out to me at firstname.lastname@example.org should you have any questions. Many Thanks, DJ
Met our needs and then some
Comfortable clean lakeside King Room. Bed & pillows gave the best sleeps & naps. Smart TV kept the kid happy & adults informed. Genuinely polite kind & very helpful Staff. The food & cocktails awesome
Dear Guest, Thank you for a great review, we really appreciate your awesome review and I hope you will visit us soon :) Many Thanks, DJ
匿名 ビジネス - 確認済みレビュー すべて
Large, clean and comfortable rooms, and excellent location in Rotorua
Large, clean and comfortable rooms and excellent location in Rotorua. Staff is helpful and friendly. You have plenty of restaurants and stores within a block from the hotel. The restaurant is ok, I wouldn't recommend dinner but breakfast is worth it if you want to splurge on a buffet.
Dear Guest, Thank you for a great review, We hope you will visit us soon, We will also work on our dinner offering. Many Thanks, DJ