イビスロトルア 3 つ星

Another stay in an accessible room by the Ibis Hotel (3rd one during my NZ trip). This time I was on the ground floor looking toward the parking lot so the curtains were closed most of the time when I was in the room for privately. The room was huge with a fridge, kettle, walled toiletries and a/c (hurray!). The staff was professional & friendly, always willing to give a new bottle of fresh milk (not boxed one in the fridge) for coffee/tea making in the room. Breakfast was the usual fare. There is no lobby to hang out in, just a couple of padded benches by the front door. Housekeeping came around 3:45 to check on the room the 2nd day of my stay. Location of the hotel is perfect as it is close to everything, especially restaurants.

The positives first: The hotel is not terrible. It was not our first choice, but we ended up booking here, as well as booking our friends we were meeting here and another couple joined us for one night and paid for a room. We alerted the manager and he put us all on the the same floor, with a lake view. The room was clean. A little tight on space, but this is not a negative. Staff were friendly. The negatives: NO HOT WATER!! We stayed for 4 nights. One person out of 6 had a hot shower, as he showered just after we arrived. That was the last hot shower. The water was progressively colder, each day. And it was the whole hotel. This was the topic of conversation with every other hotel guest we happened to meet in the lift. We complained, every day. At each stage, we were told they were... waiting for someone to turn up...the problem was fixed but because everyone kept using the water it could not warm up...the problem was not fixed, they were waiting for someone from somewhere else. I think they had no idea and I did feel sorry for the staff, but a hot shower is absolutely a basic requirement. At no stage was there a note slipped under the door to apologise and ask us to bear with them. It was incredibly frustrating. It seems petty after this to mention the bathrooms also need a bit of care and smell very mildewy, but if it were not for the hot water issue, this would have been my main complaint. The last thing to mention, it rained the whole time we were there and the Ibis has no lounge area. We ended up sitting in one of the rooms, as a group, having a natter, like high schoolers. This is more of a Rotorua problem, though, as Rotorua seemed to shut down early and there was no where to just chat, in the evenings. Ibis Rotorua is not somewhere we will stay again.

Be warned .. no hot water for showers etc. Both Novatel and Ibis are struggling to provide hot water. It is a known issue, but the check-in staff did not inform me Disappointed. I think they are offering refunds but most of the hotels are full in Rotorua When the hot water situation is fixed the hotel is fine. I enjoyed the comfy bed and sheets. Location next to eat street is very convenient

We stayed after a bad experience with a local motel. Good room with a nice view. Slightly spoiled by finding previous guests lunch in the fridge. Reception staff were professional, friendly and met our needs. Good location close to nice restaurants.

Overall, good stay. Good location. Comfy bed. Good pillows. Room clean and tidy. Just one small.gripe; I was told at checkin that breakfast was until 9.30am, so I headed down a little after 9am only to be told they stop taking orders for breakfast at 9am. That would've been good to know as I would've come down before 9am. But, overall pretty good stay and fairly good value for money. I'd stay again.