イビスロトルア 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,324 件のレビュー

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Lake End Rangiuru Street, ニュージーランド, 3010 ロトルア, ニュージーランド

説明

ホテルのその他の情報

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

当ホテルの客室

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ホテル所在地

イビスロトルア

Lake End Rangiuru Street, ニュージーランド
3010 ロトルア
ニュージーランド

GPS:-38.13171, 176.250317

電話番号
ファックス +64 7 347 1999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

I- RESTAURANT

非契約写真

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,324 件のレビュー

トリップアドバイザーの評価  3.5/5  1,437 件のレビュー

Average stay but shower is awful.

トリップアドバイザーの評価 3.0/5

Reens1989 Couples - トリップアドバイザー認証口コミ

An average hotel. Room had 2 beds in which we felt was unnecessary as there was barely any space to walk around. Some modern elements to the hotel but the bathroom was super outdated. The shower was horrendous. There was some pressure but there is no free holding shower head and it’s difficult keeping your hair dry if you are only having a body wash. The beds were comfy. Iron and ironing board provided in room. There is a fridge and hairdryer. Limited toiletries. There is a shower gel/ shampoo combo on the shower and also one by the sink. Large tv in room. Full length mirror. Desk area. There is a lot of noise outside the room. Free parking available on site. You can also use gym/spa facilities at Novotel next door. USB phone charger next to bed. WiFi is good. Kettle in room. Friendly staff. Overall, not a bad stay but the shower was the game changer for me.

Kia Ora, Thank you for your detailed feedback. We’re glad you appreciated our comfortable beds, in-room amenities, and friendly staff. It’s also great to hear you made use of the free parking and WiFi. We’re sorry the shower didn’t meet your expectations. We understand how important a good shower experience is, and we’ll share your comments with our maintenance team for review. Thank you for staying with us, and we hope to provide a more comfortable and updated experience on your next visit.

Great location, staff and comfortable stay

トリップアドバイザーの評価 4.0/5

MJD013 トリップアドバイザー認証口コミ

We stayed here for two nights, and had a good stay. Our Platinum status was acknowledged, we the drinks voucher, some wine/chocolates, other goodies.. no room upgrade unfortunately. We were late for breakfast, and were pointed to the Novotel next door which stays open a bit longer; which was much appreciated. Easy parking (although you might not get a space), close to Eat Street with all the restaurants, close to the lake for great walks, and easy access too the town. Also have a guest laundry in the basement, if needed Check in and check out were a breeze, with very friendly service. Well worth the price for the stay we had.

Kia Ora, Thank you for your detailed review! We’re delighted to hear you had a comfortable stay and felt well taken care of by our team. It’s great that you enjoyed our central location, convenient parking, and nearby attractions. We’re glad our staff could accommodate your late breakfast at Novotel — we know how important a good start to the day is! While room upgrades are subject to availability, we appreciate your understanding and hope to offer one on a future visit. Thank you again for staying with us. We look forward to welcoming you back soon!

AMAZING Hotel for price, service, and location

トリップアドバイザーの評価 5.0/5

Tangletown Couples - トリップアドバイザー認証口コミ

We had a fantastic stay at the Ibis Rotorua. Room was comfortable, service at the front desk and housekeeping were great. Location was amazing right near the lake and walking distance to all of the restaurants and shops downtown. Bonus with free access to the Novotel Gym & Spa and free laundry on the basement level. Would definitely stay again!

Kia Ora, Thank you for your wonderful review! We’re delighted that you had a fantastic stay at Ibis Rotorua and found our location, service, and amenities to your liking. It’s great to hear that you enjoyed the convenience of being near the lake and downtown attractions, as well as the added perks like gym and spa access at Novotel and free laundry facilities. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!

Appalling don’t stay here

トリップアドバイザーの評価 1.0/5

tracyttaylor Couples - トリップアドバイザー認証口コミ

The hotel at first mistakenly cancelled our booking which we were unaware of until we arrived to book in. They eventually admitted it was their error but we received no apology. When they did find us a room, it was substandard and the fridge hadn’t been emptied and cleaned and contained old food. The bathroom sink was stained and the whole room was in urgent need of some cleaning and renovation. We had to ask for basics which we never received. At least the bed was comfortable but that’s it.

Kia Ora Tracy, Thank you for your candid feedback. I’m deeply sorry for the experience you had, particularly with the booking mix-up and the condition of your room. These are not the standards we aim for, and I regret that we fell short during your stay. The lack of cleanliness and failure to provide basic amenities are unacceptable, and we are addressing these issues with our housekeeping and front desk teams to prevent such occurrences in the future. While it’s good to hear the bed was comfortable, I understand this doesn’t make up for the other shortcomings. We appreciate you bringing these matters to our attention, and we hope for the chance to provide a better experience should you choose to stay with us again.

Ex-COVID quarantine facility with dumpster views - has gone downhill. Stay somewhere else

トリップアドバイザーの評価 1.0/5

Jacek_TA ファミリー - トリップアドバイザー認証口コミ

The hotel has deteriorated badly in most of the aspects. Breakfast only open till 9 am. The service felt like in a budget 1-star establishment. Long queue for check-in and check-out. The room dirty screaming for renovation. After being COVID quarantine facility, the hotel gone badly downhill. Some stains in the room possibly even remember that times. Air conditioning has been working incorrectly - it felt like in a heat box. If you like to have an active dumpster view room, that’s the place for you. The management of the hotel appears to be indifferent and not take responsibility for what they offering - they just say that they are grateful for the feedback, but they know exactly what’s wrong with their property and save money rather than fix it. Of course, it can always get worse - so far I wasn’t bitten by bed bugs or rats, but it wouldn’t surprise me if that’s the future for this hotel, as it’s badly neglected in my opinion. Stay somewhere else!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,031 件のレビュー 9.4/10 ロケーション
  • 1,565 件のレビュー 5.5/10 客室
  • 981 件のレビュー 7.2/10 サービス
  • 27 件のレビュー 6/10 インターネット
  • 819 件のレビュー 5.3/10 快適さ
  • 634 件のレビュー 4.9/10 清潔さ
  • 300 件のレビュー 4.8/10 朝食
  • 283 件のレビュー 4.4/10 設備

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周辺の他の施設

ロトルアのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。