ノボテルロトルアレイクサイド 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 2,859 件のレビュー

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ノボテルロトルアレイクサイド - Image 1
ノボテルロトルアレイクサイド - Image 2
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Lake End, Tutanekai Street, ニュージーランド, 3010 ロトルア, ニュージーランド

説明

ホテルのその他の情報

  • バーやレストランが並ぶ「イートストリート」から徒歩圏内

  • 屋内プール、フィットネスセンター、サウナ、バスタブ

  • 地熱によるミネラル温水プールの利用無料

  • 明るいレストラン、温かいメニューの朝食ビュッフェ

  • レイクビューテラスを備えたバー「クラークス」

当ホテルの客室

客室

シティビュー、キングサイズのベッド1台、バリアフリーのバスルーム

  • 2 人/最大
  • 28 m² / 301 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: 街側
  • バリアフリールーム

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ホテル所在地

ノボテルロトルアレイクサイド

Lake End, Tutanekai Street, ニュージーランド
3010 ロトルア
ニュージーランド

GPS:-38.132935, 176.25143

電話番号
ファックス +64 7 347 1888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  2,859 件のレビュー

トリップアドバイザーの評価  4.0/5  3,298 件のレビュー

Top location and easy access to all the sites .

トリップアドバイザーの評価 4.0/5

pob28008 Couples - トリップアドバイザー認証口コミ

Well located for adventure tavellers . Right on the lakefront and opposite Eat Street. Comfy beds and clean rooms . Nice gym and hotpools …..Great for sore muscles after a big hike . Parking is expensive and not undercover though but thats a rotorua issue !

Kia Ora, Thank you for your feedback! We're thrilled you enjoyed our prime location, comfortable beds, and relaxing hot pools—perfect after a day of adventure. It's great to hear you appreciated the gym facilities too. We understand parking can be a challenge, and while we strive to offer convenient options, the lack of undercover spaces is indeed a city-wide issue. We hope to welcome you back for more adventures soon!

Disappointing visit

トリップアドバイザーの評価 2.0/5

Julie P Couples - トリップアドバイザー認証口コミ

As the reviews state, cleanliness is still an issue here. There were hairs in sink/bath, bits in the bottom of the bin, dust on sink/clock and rusting rails in the bathroom. What is stopping Novotel fixing this after all the poor reviews going on for some months? It’s a shame as the bed was comfortable and towels fluffy, but when you feel it’s not been cleaned properly, it makes the whole experience unpleasant.

Kia Ora Julie, Thank you for your honest feedback. We're truly sorry to hear about the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain, and it's disappointing to know that recurring concerns have impacted your visit. Your comments about the bathroom and overall cleanliness are taken seriously, and we will address them immediately with our housekeeping team to ensure a more thorough and consistent cleaning process. While we're glad you found the bed comfortable and the towels to your liking, we understand that cleanliness is essential to an enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

Tired hotel housekeeping need addressing

トリップアドバイザーの評価 2.0/5

marinect2017 Couples - トリップアドバイザー認証口コミ

Upon arriving at the hotel we were advised due to staff shortages that our room was not ready and would not be ready until 17.30 approximately, not what we expected after a long day travelling. On entering room, we found the safe not working, open sour milk in the fridge and the sink blocked, this required a maintenance man. The sink was in blocked but none of the other issues were commented on. In summary our room was passable but very tired and not the cleanest we have stopped in . Old bath with shower attachment.

Kia Ora, Thank you for your feedback. We sincerely apologize for the delays and issues you encountered during your stay. Staff shortages can sometimes cause unforeseen delays, but your experience with the room condition is certainly not up to our usual standards. The safe and sour milk should have been addressed promptly, and we're sorry these concerns were overlooked. We appreciate your patience with the blocked sink and will review our housekeeping and maintenance processes to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide the stay you deserve.

Family Celebration

トリップアドバイザーの評価 4.0/5

Lyngrin Couples - トリップアドバイザー認証口コミ

We stayed here for 9 nights. Love the location close to lake and eat street. Our room had great views of the lake, was very comfortable and we slept well. The bathroom needed some attention. The shower was difficult to manage as it squirted everywhere and the fittings were rusted.The indoor pool and thermal tubs are great for relaxing but some body wash in the showers would be handy. Breakfast buffet was disappointing and now overpriced. The use of communal butter and condiments with a communal knife poses health risks. Coffee machine was always needing some adjustment. Hot options, particularly eggs, were very limited. In spite of this we did enjoy our stay.

Kia Ora, Thank you for choosing us for your family celebration and for sharing your experience. I’m delighted you enjoyed our lake views, central location, and relaxing thermal facilities. It’s wonderful to hear that you had restful nights during your stay. I’m sorry, though, that some aspects fell short, especially the shower fittings and the breakfast buffet. Your observations about communal items and hot breakfast options are valuable, and we will review them to enhance both safety and satisfaction. We appreciate your feedback, as it helps us continue to refine our offerings. Looking forward to welcoming you back for an even better stay!

Poor breakfast service

トリップアドバイザーの評価 2.0/5

Duncan C Friends getaway - トリップアドバイザー認証口コミ

I only gave this hotel 2 stars because I’m at breakfast and very frustrated. This hotel caters to tour groups and I myself am in a group touring New Zealand. They have one multifunction coffee machine (makes cappuccinos/lattes/espressos etc). There are over 100 people getting breakfast so the line to get coffee is very long. To add to that, the machine constantly needs service (clean grounds, add milk) and you have to find staff to do that. A lot of people just give up. I asked a staff member why there was only the one machine and was told I could buy a coffee for $6 if I wanted to. Breakfast was included on my booking. Why not add a second machine or even a coffee urn? This does not seem up to the Novotel standards of other hotels I’ve stayed at in Europe!

Kia Ora Duncan, Thank you for sharing your breakfast experience and for highlighting these concerns. I’m sorry to hear about the frustration caused by the wait times for coffee. With a high number of guests, especially in larger tour groups, the coffee machine does experience heavier use, and we understand the impact this has on your dining experience. Your suggestion for a second machine or an alternative like a coffee urn is very helpful, and I’ll be discussing this with our team to explore options for smoother service during busy times. We want your stay to meet the high standards you’ve come to expect from Novotel, and your feedback is invaluable in helping us get there.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,459 件のレビュー 9.1/10 ロケーション
  • 2,531 件のレビュー 4.7/10 客室
  • 1,805 件のレビュー 6.7/10 サービス
  • 43 件のレビュー 3.3/10 インターネット
  • 1,062 件のレビュー 2.5/10 清潔さ
  • 915 件のレビュー 5.6/10 快適さ
  • 684 件のレビュー 4.2/10 設備
  • 656 件のレビュー 3.5/10 雰囲気

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周辺の他の施設

ロトルアのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。