ノボテルロトルアレイクサイド 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 2,926 件のレビュー

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ノボテルロトルアレイクサイド - Image 1
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Lake End, Tutanekai Street, ニュージーランド, 3010 ロトルア, ニュージーランド

説明

ホテルのその他の情報

  • バーやレストランが並ぶ「イートストリート」から徒歩圏内

  • 屋内プール、フィットネスセンター、サウナ、バスタブ

  • 地熱によるミネラル温水プールの利用無料

  • 明るいレストラン、温かいメニューの朝食ビュッフェ

  • レイクビューテラスを備えたバー「クラークス」

当ホテルの客室

客室

シティビュー、キングサイズのベッド1台、バリアフリーのバスルーム

  • 2 人/最大
  • 28 m² / 301 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: 街側
  • バリアフリールーム

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ホテル所在地

ノボテルロトルアレイクサイド

Lake End, Tutanekai Street, ニュージーランド
3010 ロトルア
ニュージーランド

GPS:-38.132935, 176.25143

電話番号
ファックス +64 7 347 1888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  2,926 件のレビュー

トリップアドバイザーの評価  4.0/5  3,295 件のレビュー

Family Celebration

トリップアドバイザーの評価 4.0/5

Lyngrin Couples - トリップアドバイザー認証口コミ

We stayed here for 9 nights. Love the location close to lake and eat street. Our room had great views of the lake, was very comfortable and we slept well. The bathroom needed some attention. The shower was difficult to manage as it squirted everywhere and the fittings were rusted.The indoor pool and thermal tubs are great for relaxing but some body wash in the showers would be handy. Breakfast buffet was disappointing and now overpriced. The use of communal butter and condiments with a communal knife poses health risks. Coffee machine was always needing some adjustment. Hot options, particularly eggs, were very limited. In spite of this we did enjoy our stay.

Kia Ora, Thank you for choosing us for your family celebration and for sharing your experience. I’m delighted you enjoyed our lake views, central location, and relaxing thermal facilities. It’s wonderful to hear that you had restful nights during your stay. I’m sorry, though, that some aspects fell short, especially the shower fittings and the breakfast buffet. Your observations about communal items and hot breakfast options are valuable, and we will review them to enhance both safety and satisfaction. We appreciate your feedback, as it helps us continue to refine our offerings. Looking forward to welcoming you back for an even better stay!

Poor breakfast service

トリップアドバイザーの評価 2.0/5

Duncan C Friends getaway - トリップアドバイザー認証口コミ

I only gave this hotel 2 stars because I’m at breakfast and very frustrated. This hotel caters to tour groups and I myself am in a group touring New Zealand. They have one multifunction coffee machine (makes cappuccinos/lattes/espressos etc). There are over 100 people getting breakfast so the line to get coffee is very long. To add to that, the machine constantly needs service (clean grounds, add milk) and you have to find staff to do that. A lot of people just give up. I asked a staff member why there was only the one machine and was told I could buy a coffee for $6 if I wanted to. Breakfast was included on my booking. Why not add a second machine or even a coffee urn? This does not seem up to the Novotel standards of other hotels I’ve stayed at in Europe!

Kia Ora Duncan, Thank you for sharing your breakfast experience and for highlighting these concerns. I’m sorry to hear about the frustration caused by the wait times for coffee. With a high number of guests, especially in larger tour groups, the coffee machine does experience heavier use, and we understand the impact this has on your dining experience. Your suggestion for a second machine or an alternative like a coffee urn is very helpful, and I’ll be discussing this with our team to explore options for smoother service during busy times. We want your stay to meet the high standards you’ve come to expect from Novotel, and your feedback is invaluable in helping us get there.

Choose another hotel

トリップアドバイザーの評価 2.0/5

FernAces6 ビジネス - トリップアドバイザー認証口コミ

Reception staff don’t have name badges so don’t know who you’re dealing with. Rooms are sparse. Bed had bugs, I was bitten overnight woke up with hives. Bathrooms are old & dated, wall mounted shower which sprayed everywhere but central. Had to climb into the tub to shower. No milk in the fridge for a cup of tea. Not even a piece of paper & pen to write something down on. the barcode for the hotel information didn’t work & when i tried to call room service no one answered. Finally after checking out & my company paying my bill, my cc got charged someone else’s room charges & parking fee for 2days 🤦‍♀️🤦‍♀️ safe to say I won’t be going back there for sure.

Kia Ora, Thank you for sharing your experience. I’m deeply sorry that your stay fell so far below expectations, especially regarding cleanliness, room setup, and billing. Guest comfort and convenience are our top priorities, so it’s concerning to hear about the issues with the bed and bathroom, as well as the challenges you faced with service accessibility and billing accuracy. Rest assured, we are thoroughly reviewing these points to prevent a repeat for future guests. Thank you for providing this feedback, as it highlights areas where we need to improve. I apologize sincerely for these oversights and any frustration caused during your stay.

Dingy rooms

トリップアドバイザーの評価 1.0/5

Allison S トリップアドバイザー認証口コミ

The lobby looked nice but the rooms were very dingy. The sheets had mascara on them, the couch was stained, and the trash can had gunk on the bottom. We had to ask the front desk for a shower curtain because there wasn’t one! We were glad this was the last stop of our trip because we were ready to go home. However, people at the front desk were nice and filled up our water bottles for us when we inquired where to get water.

Kia Ora, Thank you for taking the time to share your experience. We're sorry to hear that the room cleanliness did not meet your expectations and for the inconvenience caused by the missing shower curtain. This certainly does not reflect the standard we aim to provide. We appreciate your kind words about our front desk staff, and we’ll be sure to address the housekeeping issues you mentioned with our team. We hope you’ll give us another chance to improve your experience in the future.

Great location, terrible Saturday

トリップアドバイザーの評価 3.0/5

davidwZ8350AX ファミリー - トリップアドバイザー認証口コミ

What happened? Saturday October 5. No towels at pool - multiple requests over couple of hours. Room not serviced till 5.30pm. Spoke to another family who didn’t get to check in till 7.30pm. Staff doing their best but no one knew what was going on.

Kia Ora, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the challenges you faced, particularly with pool towels and room servicing. It’s disappointing to hear about the delays in check-in and the overall communication on that busy Saturday. We strive to provide a seamless experience, and your comments highlight areas where we can improve. I will ensure that our team addresses these concerns to prevent future occurrences. I appreciate your understanding and hope to welcome you back for a more enjoyable stay.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,458 件のレビュー 9.1/10 ロケーション
  • 2,528 件のレビュー 4.7/10 客室
  • 1,808 件のレビュー 6.7/10 サービス
  • 44 件のレビュー 3.2/10 インターネット
  • 1,057 件のレビュー 2.5/10 清潔さ
  • 913 件のレビュー 5.6/10 快適さ
  • 684 件のレビュー 4.2/10 設備
  • 654 件のレビュー 3.5/10 雰囲気

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周辺の他の施設

ロトルアのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。