Lake End, Tutanekai Street, ニュージーランド
TOURISM CENTRE BUS
アクセス: 500 m / 0.31 mi
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Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.
Stay at Novotel Rotorua
Nice hotel aptly located close to downtown area, as well as the lake and Eat Street. Rooms were a bit dated but I really enjoyed my stay. Went as part of a business meeting and the food was really good. Would definitely recommend!
Value for money
MicLB ファミリー - トリップアドバイザー認証口コミ
Novotel brand is my go to hotel as it’s usually pretty consistent wherever you are, so you know what to expect. Novotel Rotorua is probably the most rundown I have stayed in, however, the staff were friendly and the food and facilities were on par with other Novotels. We enjoyed the warm pool, spa and geothermal pools - whilst rundown, it was still a bit of fun. Walking distance to Eat Street and there is a fantastic kids playground on the lake edge. Parking is $15/day but it’s just in a open carpark on the side of the building. Try for free street parking first! We had no problems getting street parking both nights. Novotel was “cheap” compared to other hotels in the area and also by Novotel standards and I put that down to how rundown the hotel is…so I would say you get what you pay for and it’s still pretty consistent with other Novotels. We will be back.
Thank you for sharing your feedback with us. We appreciate your loyalty to the Novotel brand and your understanding of our consistent standards. We're glad to hear that you enjoyed the friendly staff, food, and facilities, and that the warm pool, spa, and geothermal pools added to your experience, despite the property showing some signs of wear. It's great that you found the location convenient and were able to enjoy nearby attractions like Eat Street and the kids' playground. Your advice about parking is valuable, and we're delighted you found convenient street parking. We appreciate your understanding regarding the pricing and the hotel's condition. We look forward to welcoming you back, and we'll continue to strive for a pleasant and consistent experience on your next visit. Thank you for choosing Novotel Rotorua!
Absolutely terrible place - never to return!
919andrewc ファミリー - トリップアドバイザー認証口コミ
Absolutely terrible. Although the lobby and dining areas were fine, the rooms were appallingly shabby. Our first room had blood stains on the carpet! There was food spilled on the hallway floor which stayed there for two days. The room interiors were so worn and shabby, the area where the fridge was contained had all the MDF framing swollen and discoloured and tiles in the bathroom were chipped. Rooms were not serviced daily. There was no minibar and always a shortage of coffee and tea. The hotel was totally under staffed, always huge queues of people at Reception waiting to complain or ask for things like milk, which was served in odd glass bottles with a tiny bit of milk in the bottom. One of the two lifts was out of service the entire time we were there (several days) and there was no sign of any repair people to fix it. This meant there was always a big wait and large queues for the remaining lift. This hotel has been neglected, is extremely poorly managed and needs a complete refurbishment and new managers that understand what a supposed 4 star hotel is meant to be!
We're truly sorry to hear about your negative experience during your stay. What you've described is not reflective of our usual standards, and we sincerely apologize for the issues you encountered, including the condition of your room, the cleanliness concerns, and the overall experience. We take your feedback seriously, and we will address these issues immediately to ensure that such incidents do not happen in the future. Guest satisfaction is our top priority, and we're committed to providing a comfortable and pleasant stay for all our guests. We appreciate your feedback, and we hope you may consider giving us another opportunity in the future to provide you with the experience you deserve. Your satisfaction is important to us, and we'll work diligently to regain your trust.
RJNZ2016 Couples - トリップアドバイザー認証口コミ
Exceptional in every way Check in fast and friendly Room clean and spectacular view Great comfortable bed Staff friendly and cheerful and helpful Buffet breakfast great taste and selection Coffee great and easy to get Parking easy and safe Just a wonderful place
Kia Ora! Thank you for your wonderful review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel. From the fast and friendly check-in to the clean room with a spectacular view, it's great to know that everything met your expectations. We're glad you found the bed comfortable and the staff friendly, cheerful, and helpful. It's also fantastic that you enjoyed the buffet breakfast, the coffee, and the easy and safe parking. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another superb stay in the future!
Great conference venue
Great venue for a business conference. Food was amazing and they even catered well for gluten free dietary requirements- well done! Majority of the staff were friendly and very helpful, only one encounter with one not so helpful. View of the lake when eating was neat too.
Kia Ora Nicola, Thank you for your positive feedback about your experience at our hotel. We're glad to hear that you enjoyed the food and that our team was able to accommodate your dietary requirements. We appreciate your kind words about our staff's friendliness and helpfulness, and we apologize for any less than satisfactory encounter you had with one of our team members. Your comments are valuable to us as we continually strive to improve our service. We're also delighted that you enjoyed the view of the lake while dining. We hope to welcome you back in the future for another successful conference!