Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,202 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,202 reviews

TripAdvisor Rating  4.0/5  270 reviews

Certificate of excellence 2024

Lovely hotel in a central location.

TripAdvisor rating 4.0/5

17HowardJ Couples - TripAdvisor review

We just wrapped up our stay at the Pullman Rotorua and it was quite lovely. Our room was large and nicely appointed. The location is just wonderful, within walking distance of many shops and restaurants. The hotel staff was extremely helpful especially Cleo and Jaena at the front desk. Tracey was a delight every morning greeting us with a smile at breakfast. The only reason I didn’t give a 5 star rating was housekeeping. They failed to provide fresh towels and replenish the toilet paper. That aside the hotel was wonderful and the staff very accommodating.

The best hotel in Rotorua

TripAdvisor rating 5.0/5

Zoe D TripAdvisor review

Our stay in Pullman Hotel was fantastic starting with attentive staff as Cleo, Josh and Lyka . Enjoying and celebrating my daughter birthday’s. Delicious dinner and outstanding breakfast friendly staff POP chef, Tracey and Mazza. Will be back!! 😊

Breakfast buffet

TripAdvisor rating 4.0/5

My-Bella-Puka TripAdvisor review

We just had breakfast and it was lovely. Good selection of fresh fruit, warm food, pastries, fresh doughnuts for those that like a doughnut for breakup, nice coffee, clean, great staff, cleared tables promptly. I would recommend eating at the Pullman

Major noise complaint

TripAdvisor rating 2.0/5

JamieC3737 TripAdvisor review

Major problem with this hotel is the location / lack of soundproofing. We were kept up until 2am by the next door nightclub which made this the worst hotel experience of my life. Whilst this is out of the control of the hotel directly, this was the furthest from the experience we were expecting given 5 star venue. We complained to reception the morning after and we were told complaints to council had been made but we wpuld never stay here again and could never advise friends to stay here. It was our first trip away from our young children and we slept worse then at home with our 1 year old! No issues with the room or facilities except for the translucent toilet in the corner of the room which is unusual but we have been married long enough that this isn't a huge problem for us the same way it would be for younger couples or newlyweds or friends. Due to the noise issue I can't see this hotel generating any return custom.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noise from the nearby nightclub. We understand how crucial a peaceful night's sleep is, especially during a getaway. Although the noise disturbance is beyond our direct control, we deeply regret that it affected your stay and fell short of your expectations. Please know that we take all feedback seriously, and your comments about soundproofing have been duly noted. We have already taken steps to address this issue, including lodging complaints with the council to seek a resolution. Your insights are invaluable to us as we strive to enhance our guests' experience. We're glad to hear that you found no issues with the room and facilities, aside from the unconventional placement of the translucent toilet. We appreciate your understanding in this matter. We truly regret that your first trip away from your children was marred by this experience. Your satisfaction is our top priority, and we hope to have the opportunity to restore your faith in us in the future. Should you reconsider, please do not hesitate to reach out to us directly, and we will ensure your next stay is nothing short of exceptional. Many Thanks, DJ

Outstanding Accommodation

TripAdvisor rating 5.0/5

Tour53119451153 Couples - TripAdvisor review

My husband and I booked a night away and decided to book a suite at the Pullman in Rotorua. From the moment we were greeted in Reception to when we left the service was outstanding. The staff were so friendly, but our room.....Wow, wow, wow! So impressed, the suite was situated on the top floor and looked out towards the city. A beautiful bath with provided salts was the perfect way to end the evening with a glass of bubbles. I didn't want to leave, it was hands down the loveliest room I have ever stayed in.

Dear Guest, Dear [Reviewer], Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that you and your husband had such a wonderful stay at Pullman Rotorua. It brings us immense joy to know that our team provided outstanding service from the moment you arrived until your departure. Your kind words about our staff's friendliness are greatly appreciated, as we strive to create memorable experiences for all our guests. We're thrilled that you enjoyed your suite on the top floor with its stunning views of the city. It sounds like you had a truly luxurious and relaxing time, indulging in the beautiful bath with provided salts and a glass of bubbles. Your satisfaction is our greatest reward, and we're honored to hear that it was the loveliest room you've ever stayed in. Thank you once again for choosing Pullman Rotorua for your getaway. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Until then, take care and safe travels! Many Thanks, DJ

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Other web-users rate our hotel

  • 1,033 reviews 7.8/10 Location
  • 1,670 reviews 7.3/10 Room
  • 1,595 reviews 8.2/10 Service
  • 43 reviews 5.1/10 WiFi
  • 537 reviews 7.2/10 Cleanliness
  • 409 reviews 3.4/10 Value
  • 405 reviews 7.2/10 Breakfast
  • 362 reviews 8.4/10 Vibe

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