Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,062 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,062 reviews

TripAdvisor Rating  4.0/5  283 reviews

Certificate of excellence 2024

the staff were polite and helpful and the facilities were great.

Customer review rating 4.5/5

Ross M. Couples - Confirmed reviews ALL

Excelent

Dear Ross M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Reasonable stay

Customer review rating 3.5/5

Chris Friends - Confirmed reviews ALL

On arrival, we were told no upgrade available. We are gold members. Our rooms were not ready so attendant spoke to her supervisor the suddenly an upgrade was available. We had valet parking but the next morning no one on shift could drive a Manual car. We had to walk to our car. Dinner was also very disappointing. Waited 1 hour for our meal. Restaurant was not busy. On the good side, the room was amazing and very comfortable and roomy. On checkout the attendant (Suri) was very sympathetic to our experience and did not hesitate to look after us. It’s a great location and an amazing hotel. Don’t let our experience sway your decision.

Excellent location and value

Customer review rating 5.0/5

Eve Families - Confirmed reviews ALL

We had a great stay - family of 4 (2 adults, 2 kids). Location was perfect, rooms were very spacious and the buffet breakfast was great. Would definitely stay again.

Dear Eve H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Ramos Front Office

Very average

Customer review rating 2.5/5

Nigel Couples - Confirmed reviews ALL

Unfortunately had to wait 15 minutes to register at the main desk on arrival (only one desk operating). Evening meal and service was great. Breakfast the next morning was not - very under cooked omelette and the buffet food was luke warm at best.

Perfect Location with Topnotch Service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great one night stay, centrally located with best restaurants around the area. Customer Service was topnotch from reception, valet and restaurant.

Dear Jose Christian D., Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that your stay was enjoyable and that our location provided easy access to the best restaurants in the area. It's always rewarding to know that our team members—from reception to valet and restaurant staff—made a positive impact on your experience with their top-notch customer service. Your recognition motivates us to continue delivering exceptional hospitality. We look forward to welcoming you back for another great stay whenever your plans bring you back to Rotorua. If there’s anything more we can do to make your next visit even better, please don’t hesitate to let us know. Camille Front Office

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Other web-users rate our hotel

  • 972 reviews 8/10 Location
  • 1,576 reviews 7.2/10 Room
  • 1,502 reviews 8.3/10 Service
  • 43 reviews 4.4/10 WiFi
  • 508 reviews 6.9/10 Cleanliness
  • 380 reviews 7.1/10 Breakfast
  • 373 reviews 3.7/10 Value
  • 330 reviews 8.2/10 Vibe

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