Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,636 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,636 reviews

TripAdvisor Rating  4.1/5  347 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Leah F. Friends - Confirmed reviews ALL

The front office staff went above and beyond for our stay. The food was superb. We were participating in the Rotorua 12km and the prepackaged breakfast was an amazing gesture!

Dear Leah, Thank you so much for your wonderful feedback! We\'re thrilled to hear that our front office team was able to make your stay extra special, and that you enjoyed the food during your visit. It’s great to know the prepackaged breakfast helped support your Rotorua 12km experience — we’re always happy to assist in any way we can to make things a little easier for our guests. We hope to welcome you back soon, whether for another event or a relaxing getaway. Kind Regards, Camille Front Office

Customer review rating 4.5/5

Mary L. Families - Confirmed reviews ALL

All Heartists encountered during my stay exhibited exceptional professionalism and courtesy.

Dear Mary, Thank you for your kind feedback. I\'m thrilled to hear that all of our team members you encountered during your stay provided exceptional professionalism and courtesy. Delivering warm and attentive service is something we take great pride in. We truly appreciate your recognition and look forward to welcoming you back again soon. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Hunter A. Families - Confirmed reviews ALL

Felt very well looked after. Great team, great service, excellent quality of rooms and food at the restaurant. Highly recommended.

Dear Hunter Thank you for your kind and generous feedback. We’re so pleased to hear that you felt well looked after during your stay — our team takes great pride in providing warm, attentive service, and it’s wonderful to know it made a difference. We’re also delighted you enjoyed the quality of our rooms and restaurant offerings. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon. Kind Regards, Camille Front Office

Customer review rating 4.5/5

Rushdi C. Families - Confirmed reviews ALL

Amazing experience very friendly staff Fo staff was very helpful and the checking in proses was smooth from the FOM and kaushi was extremely helpful and she should be very proud of her F&B staff, breakfast was very nice. All staff at the hotel was amazing with a million dollar smile at all time.family friendly hotel.

Dear Rushdi C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Great stay

Customer review rating 5.0/5

Thomas C. Couples - Confirmed reviews ALL

Hotel is well located for all the activities we were doing. Breakfast was fantastic.

Dear Tamara & Thomas C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

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Other web-users rate our hotel

  • 823 reviews 8.4/10 Location
  • 1,311 reviews 7.7/10 Room
  • 1,210 reviews 8.6/10 Service
  • 13 reviews 8.1/10 WiFi
  • 386 reviews 7.6/10 Cleanliness
  • 324 reviews 7/10 Breakfast
  • 281 reviews 8.4/10 Vibe
  • 279 reviews 4.1/10 Value

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