Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,201 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,201 reviews

TripAdvisor Rating  4.0/5  272 reviews

Certificate of excellence 2024

Pullman as it should be

Customer review rating 4.5/5

Peter Families - Confirmed reviews ALL

Great staff, good bedding and amenities, good dinner and breakfast.

Dear Peter S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

Good stay

Customer review rating 4.5/5

Pete Couples - Confirmed reviews ALL

Pullman staff were very accommodating to all of our requests to customize our stay. The service and quality was outstanding. Dinner in The Barrell Restaurant (beef eye fillet and lamb rump) was exceptional/

Dear Peter S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

Just Perfect

Customer review rating 5.0/5

Phil Friends - Confirmed reviews ALL

Great team Doorman Micheal from start of our stay to the end was fantastic. Micheal had great customer skills very focused and knowledgeable on everything we needed. Micheal is a very valued employee.

Dear Philip d., Thank you for your kind words and recognition of Michael's exceptional service! We're thrilled to hear that he made your stay memorable with his outstanding customer skills and knowledge. Your feedback regarding the breakfast experience is noted, and we apologize for falling short of your expectations in that regard. Rest assured, we will address this issue with our team to ensure a consistently excellent dining experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better experience in the future! Sincerely, Cleo Front Office

Nice hotel, good location

Customer review rating 4.0/5

Graeme M. Friends - Confirmed reviews ALL

Room was good. Bit strange with big empty area, maybe another two seater couch would be good. Didn't like screens around shower and toilet.

Dear Graeme M., Thank you for taking the time to share your feedback with us! We're glad to hear that you found the room to be good overall. We appreciate your suggestion regarding adding another two-seater couch to utilize the space better. Your comments about the screens around the shower and toilet are duly noted. We understand your concerns and will certainly consider alternative options to ensure our guests' comfort and privacy. Thank you for bringing this to our attention, and we hope to welcome you back again soon for an even more enjoyable stay. Sincerely, Cleo Front Office

Well located

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Excellent experience with the staff, who were very helpful and friendly. Beds were comfortable.

Dear Tracy W., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and a lesson to all of our staff as we strive to continuously improve the quality of our services. If there is a particular comment you would like to discuss especially with the breakfast, please do not hesitate to contact us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

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Other web-users rate our hotel

  • 1,030 reviews 7.9/10 Location
  • 1,664 reviews 7.3/10 Room
  • 1,589 reviews 8.2/10 Service
  • 43 reviews 4.8/10 WiFi
  • 536 reviews 7.2/10 Cleanliness
  • 405 reviews 7.2/10 Breakfast
  • 404 reviews 3.4/10 Value
  • 357 reviews 8.4/10 Vibe

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