Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,071 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,071 reviews

TripAdvisor Rating  4.0/5  283 reviews

Certificate of excellence 2024

On the whole a positive experience.

TripAdvisor rating 4.0/5

5411S Couples - TripAdvisor review

Lovely room. Great dinner and buffet breakfast although breakfast was quite expensive. Good variety of coffee pods in room. Staff attentive without being intrusive. Reception staff helpful regarding parking and were ready to offer tourist suggestions if we needed them. One minor irritation which was resolved well.

Dear Guest, Thank you for a great review and I am glad our team were able to sort out everything you needed.. We do look forward to seeing you sometime soon.. Many Thanks, DJ

Nice and quiet

Customer review rating 3.5/5

Jenny H. Families - Confirmed reviews ALL

Very quiet room but breakfast buffet quality needs to improve

Great stay, especially compared to the surrounding area

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The Pullman was a lovely place to stay in Rotorua, it is by far the nicest hotel in the area so it felt very safe and comfortable. Even for quite a good price the room was very large and spacious with a large shower and living area, and a very comfortable bed. The only downside was that the tv did not have any streaming services and the wifi/chromecast wasn’t working for our whole stay. There is plenty to do nearby to keep occupied though!

Dear Zara K., Thank you for taking the time to share your experience at Pullman Rotorua. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be a safe and comfortable haven in Rotorua. Your compliments about our spacious rooms, large shower, comfortable bed, and the overall value for money mean a lot to us. We are sorry to hear about the inconvenience you faced with the TV streaming services and Wi-Fi during your stay. Please accept our sincere apologies for any inconvenience caused. We will address these issues promptly to ensure they do not recur. We are also delighted that you found plenty to do nearby. Rotorua has so much to offer, and we are pleased you were able to take advantage of the local attractions. Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back to Pullman Rotorua for another enjoyable stay. If there is anything else we can assist you with in the future, please do not hesitate to contact us directly. Sincerely, Camille Front Office

Well located, excellent service from staff particularly from Cleo at reception.

Customer review rating 4.5/5

Jotika S. Couples - Confirmed reviews ALL

Loved our stay. Excellent room facilities and excellent service from reception. Cleo looked after us very well. Also Loved the food we had for two dinners.

Dear Jotika S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Perfect Location and Lovely Staff

Customer review rating 5.0/5

Teresa Couples - Confirmed reviews ALL

Great stay as always. Top service all round by the entire team.

Dear Teresa C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

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Other web-users rate our hotel

  • 978 reviews 7.9/10 Location
  • 1,579 reviews 7.2/10 Room
  • 1,509 reviews 8.3/10 Service
  • 42 reviews 4.6/10 WiFi
  • 509 reviews 6.8/10 Cleanliness
  • 382 reviews 7.1/10 Breakfast
  • 378 reviews 3.6/10 Value
  • 331 reviews 8.1/10 Vibe

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