Hotel Mercure Paris Saint-Ouen

Hotel Mercure Paris Saint-Ouen 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 204

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O hotelu

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

Pozycja GPS:48.902654, 2.330929

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Nasze pokoje

Our bedrooms blend industrial themes with quality comfort, complete with dreamy bedding and a marble bathroom. Even better, request a bedroom with balcony, or garden facing, or overlooking the rooftops.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 1 204

Ocena TripAdvisor  4.0/5  Liczba opinii: 326

Beware bed bugs!!

Ocena na stronie TripAdvisor 2.0/5

NinaS2018 Opinia zatwierdzona w TripAdvisor

The hotel and accommodation were fine although not located in the best part of Paris. I would have liked to give a higher score if it not been for the three weeks after our stay: We stayed in a room with our 3 year old child, by the end of the weekend we were scratching all over our bodies. My wife suffered the most, unfortunately. We showed the receptionist the bite marks which were horrific. My daughter and I had later reactions and we have photographs to show how bad it was. Even after three weeks of awful scratching, we still have scars to show from the bite marks, it looks like we are diseased! We did contact the hotel, and although they promised to get back to us, they never did, and no apology or compensation was forthcoming. It was a terrible ending to a very pleasant stay in Paris. I just hope they had the decency to take the matter seriously and fumigated the room. I suspect probably not.

NOT a 4 star hotel

Ocena na stronie TripAdvisor 2.0/5

EdMccar Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel is listed as 4 Star. That is a lie. It is at best, 3 Star and struggles in places to even be that. If they did not advertise as being 4 Star, I probably would not be writing this review. It is the deception of claiming the higher status that warrants this review. The Foosball table in the lobby right outside the elevators lets you know right away that you are not in for a 4 Star experience. The elevator was drab, scuffed stainless steel, with dingy threadbare black carpeting. The décor in the halls is a dark, black on white geometric design that does not provide any touch of elegance. The storage in the room is an open shelf arrangement. This is low rent. No 4 Star accommodation has you store your things on an open rack. This is a 2 Star feature. We needed additional hangers for our clothing, and I requested them. Was told: “They didn’t have very many, but would look.” I never received them. The “office desk” in the room was literally one of those tray tables that you can pull over a bed to give you a table to eat at, except it was not on wheels so you couldn’t really do that – I am just giving you a sense of the small size. This was a particular point of dissatisfaction because I had emailed the hotel beforehand to inquire about the ability to work from the hotel room (my spouse accompanied me on the trip and needed to work remotely from the hotel on the days I was at the conference – the reason for the trip). We were assured this was easy to accommodate. Do not advertise a desk or office facility in the room when it is a tray table. The first night the bed was too hot for comfortable sleep. The duvet was too heavy – the first heatwave of the year hit for our visit. The next morning on my way out I requested an additional duvet cover (with no duvet inserted) – basically a sheet – so we could switch if too hot again. It was not delivered. That night I had to go ask for it again. Poor service. The bed itself was not terrible, it was decently comfortable, just not the quality common to 4 Star hotels. The bedding was low thread count and felt a little rough which degraded the overall sleep experience further. The hotel cleaning staff were friendly and nice.

Terrible service, expected better from Mercure/Accor!

Ocena na stronie TripAdvisor 1.0/5

aysemerveee Couples - Opinia zatwierdzona w TripAdvisor

I booked the hotel, on arrival it was closed and no one notified us. Actually, we called them making sure it was open and they ensured that it will be. Arriving there, hotel was closed and we needed to find another place to stay (paid unnecessary high amount because of disorganized Mercure). They promised us to use our nights on a later moment. Due to the covid restrictions it was impossible going to the this hotel, where we contacted way before the expiration date if something could be done. Anyway, the hotel did not response after they received the information needed and waited till we passed the expiration date. I had to chase them again and they told me now the date is passed. I expected a better service especially from a hotel chain like Mercure/Accor. This is unfair and daylight 'robbery'.

Unforgettable Stay

Ocena na stronie TripAdvisor 5.0/5

honorenety Couples - Opinia zatwierdzona w TripAdvisor

Surprisingly , The comfort of the Hotels contrasts With The location: A so called popular district! We have been upgraded by Olivier in a very quiet room with balcon.It Will be a gratuitement pleasure to return there !!7

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karene

Do NOT stay here! Extortionate and exceptionally disappointing.

Ocena na stronie TripAdvisor 1.0/5

Richcop Solo travel - Opinia zatwierdzona w TripAdvisor

Firstly, when I booked a room at this hotel through Booking.com it was clearly stated that the room would cost me a total €87 with a free upgrade to a “superior double room”. When it came to paying, I was quoted €96.88 and was told this was the actual rate of the room and NOT what Booking.com quoted. Secondly, AFTER paying up front and in full for the room, I was told to provide a €150 deposit (more than the cost of the room itself). Absolutely no valid reason was given for this and I still do not have that €150 deposit back 6 days later. This is wholly unacceptable and very very deceptive. The “superior” double room was very clearly a room intended for a disabled person / wheelchair user with an en-suite bathroom that was twice the size of actual bedroom space (i.e. the main space was sacrificed for an oversized bathroom). There was absolutely nothing “superior” about the room. The bathroom was an open plan wet room (which I despise) and was all wet and slippy after each shower (which was annoying when using the bathroom afterwards). The room itself was really cold and even when the (noisy) air conditioner was maxed to 35 degrees, the room was barely lukewarm. The noise at night was unacceptable with a lot of loud disruptive behaviour going on at the entrance with some angry guests locked-out. The breakfast (which cost €18) was very poor in its selection with a non-functioning coffee machine, watered-down juices and only 3 cooked components. I’ve had vastly superior breakfasts in hostels. The area immediately outside the hotel had quite a lot of unsavoury characters hanging about (some openly drug dealing). I didn’t feel at all safe at night. I will never return to this hotel and very strongly discourage others from doing so also.

Dear Mr. Coplen, Thank you for sharing your experience at the hotel Mercure Paris Saint-Ouen. It was a pleasure to welcome you. The satisfaction of our customers is our priority and we are particularly touched by your rather negative comment. Because Customer care is very important for us, could you contact us by email ha780@accor.com or by phone 01.41.66.40.00 , we would like to assure you that you will have a better experience for your next stay with us. Our quality of service needs to be improved at each moment for the satisfaction of our guest, that’s the reason why, we will offer soon new products in our breakfast buffet. Actually, our breakfast buffet is composed of hot drinks, juices, milk, cheese, french pastries, bread, fruits, different sort of eggs, deli, bacon, sausages and cereals. It is true, we request a caution at the arrival for all our guest, and we use it for the payment for your fast check-out. I really hope to have the opportunity to earn your satisfaction for a next stay with us. I wish to you Mr Coplen, a nice day, Kind regards, Cristina Guest Relation Assistant Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 323 Liczba opinii 8.5/10 Lokalizacja
  • 593 Liczba opinii 7.4/10 Pokój
  • 639 Liczba opinii 8.8/10 Obsługa
  • 14 Liczba opinii 7.1/10 Internet
  • 269 Liczba opinii 8/10 Śniadanie
  • 267 Liczba opinii 7/10 Czystość
  • 9 Liczba opinii 1.4/10 Napoje
  • 6 Liczba opinii 0/10 basen

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