Hotel Mercure Paris Saint-Ouen 4성
고객 평점 (ALL 평가) 4.4/5 1,150 리뷰
Hotel Mercure Paris Saint-Ouen
115 Avenue Gabriel Peri
3.7 km / 2.3 mi 15 min drive
Int. airport 2 - full name
11 km / 6.84 mi 23 min drive
Int. airport 1 - full name
21 km / 13.05 mi 40 min drive
Int. airport 1 - IATA code
21 km / 13.05 mi 40 min drive
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.
Our bedrooms blend industrial themes with quality comfort, complete with dreamy bedding and a marble bathroom. Even better, request a bedroom with balcony, or garden facing, or overlooking the rooftops.
100% 인증된 실제 투숙객 리뷰자세히 보기
NOT a 4 star hotel
트립어드바이저 평점 2.0/5
EdMccar 비즈니스 - TripAdvisor 인증 리뷰
This hotel is listed as 4 Star. That is a lie. It is at best, 3 Star and struggles in places to even be that. If they did not advertise as being 4 Star, I probably would not be writing this review. It is the deception of claiming the higher status that warrants this review. The Foosball table in the lobby right outside the elevators lets you know right away that you are not in for a 4 Star experience. The elevator was drab, scuffed stainless steel, with dingy threadbare black carpeting. The décor in the halls is a dark, black on white geometric design that does not provide any touch of elegance. The storage in the room is an open shelf arrangement. This is low rent. No 4 Star accommodation has you store your things on an open rack. This is a 2 Star feature. We needed additional hangers for our clothing, and I requested them. Was told: “They didn’t have very many, but would look.” I never received them. The “office desk” in the room was literally one of those tray tables that you can pull over a bed to give you a table to eat at, except it was not on wheels so you couldn’t really do that – I am just giving you a sense of the small size. This was a particular point of dissatisfaction because I had emailed the hotel beforehand to inquire about the ability to work from the hotel room (my spouse accompanied me on the trip and needed to work remotely from the hotel on the days I was at the conference – the reason for the trip). We were assured this was easy to accommodate. Do not advertise a desk or office facility in the room when it is a tray table. The first night the bed was too hot for comfortable sleep. The duvet was too heavy – the first heatwave of the year hit for our visit. The next morning on my way out I requested an additional duvet cover (with no duvet inserted) – basically a sheet – so we could switch if too hot again. It was not delivered. That night I had to go ask for it again. Poor service. The bed itself was not terrible, it was decently comfortable, just not the quality common to 4 Star hotels. The bedding was low thread count and felt a little rough which degraded the overall sleep experience further. The hotel cleaning staff were friendly and nice.
Terrible service, expected better from Mercure/Accor!
트립어드바이저 평점 1.0/5
aysemerveee Couples - TripAdvisor 인증 리뷰
I booked the hotel, on arrival it was closed and no one notified us. Actually, we called them making sure it was open and they ensured that it will be. Arriving there, hotel was closed and we needed to find another place to stay (paid unnecessary high amount because of disorganized Mercure). They promised us to use our nights on a later moment. Due to the covid restrictions it was impossible going to the this hotel, where we contacted way before the expiration date if something could be done. Anyway, the hotel did not response after they received the information needed and waited till we passed the expiration date. I had to chase them again and they told me now the date is passed. I expected a better service especially from a hotel chain like Mercure/Accor. This is unfair and daylight 'robbery'.
트립어드바이저 평점 5.0/5
honorenety Couples - TripAdvisor 인증 리뷰
Surprisingly , The comfort of the Hotels contrasts With The location: A so called popular district! We have been upgraded by Olivier in a very quiet room with balcon.It Will be a gratuitement pleasure to return there !!7
Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karene
Do NOT stay here! Extortionate and exceptionally disappointing.
트립어드바이저 평점 1.0/5
Richcop Solo travel - TripAdvisor 인증 리뷰
Firstly, when I booked a room at this hotel through Booking.com it was clearly stated that the room would cost me a total €87 with a free upgrade to a “superior double room”. When it came to paying, I was quoted €96.88 and was told this was the actual rate of the room and NOT what Booking.com quoted. Secondly, AFTER paying up front and in full for the room, I was told to provide a €150 deposit (more than the cost of the room itself). Absolutely no valid reason was given for this and I still do not have that €150 deposit back 6 days later. This is wholly unacceptable and very very deceptive. The “superior” double room was very clearly a room intended for a disabled person / wheelchair user with an en-suite bathroom that was twice the size of actual bedroom space (i.e. the main space was sacrificed for an oversized bathroom). There was absolutely nothing “superior” about the room. The bathroom was an open plan wet room (which I despise) and was all wet and slippy after each shower (which was annoying when using the bathroom afterwards). The room itself was really cold and even when the (noisy) air conditioner was maxed to 35 degrees, the room was barely lukewarm. The noise at night was unacceptable with a lot of loud disruptive behaviour going on at the entrance with some angry guests locked-out. The breakfast (which cost €18) was very poor in its selection with a non-functioning coffee machine, watered-down juices and only 3 cooked components. I’ve had vastly superior breakfasts in hostels. The area immediately outside the hotel had quite a lot of unsavoury characters hanging about (some openly drug dealing). I didn’t feel at all safe at night. I will never return to this hotel and very strongly discourage others from doing so also.
Dear Mr. Coplen, Thank you for sharing your experience at the hotel Mercure Paris Saint-Ouen. It was a pleasure to welcome you. The satisfaction of our customers is our priority and we are particularly touched by your rather negative comment. Because Customer care is very important for us, could you contact us by email firstname.lastname@example.org or by phone 01.41.66.40.00 , we would like to assure you that you will have a better experience for your next stay with us. Our quality of service needs to be improved at each moment for the satisfaction of our guest, that’s the reason why, we will offer soon new products in our breakfast buffet. Actually, our breakfast buffet is composed of hot drinks, juices, milk, cheese, french pastries, bread, fruits, different sort of eggs, deli, bacon, sausages and cereals. It is true, we request a caution at the arrival for all our guest, and we use it for the payment for your fast check-out. I really hope to have the opportunity to earn your satisfaction for a next stay with us. I wish to you Mr Coplen, a nice day, Kind regards, Cristina Guest Relation Assistant Manager
February short stay
트립어드바이저 평점 3.0/5
C6447LUjamesc 비즈니스 - TripAdvisor 인증 리뷰
Stayed for a 3 nights while working nearby. Staff were super friendly and helpful. The rooms was very clean seemed newly renovated. Bathroom was a bit odd. Very large, but with no bath, just a wet room style shower, but all new so can’t really complain. Breakfast buffet selection wasn’t massive but was good. Was woken by a fire alarm at 1am on the first night that was thankfully a false alarm. Location is not very interesting for tourists, but was good for me as it was a 20min walk to the office that avoided line 13 in the rush hour, which is a huge bonus.