Novotel Goa Dona Sylvia Resort 5성

고객 평점 (ALL 평가) 4.5/5 1,236 리뷰

Novotel Goa Dona Sylvia Resort - Image 1
Novotel Goa Dona Sylvia Resort - Image 2
Novotel Goa Dona Sylvia Resort - Image 3
Novotel Goa Dona Sylvia Resort - Image 4
Cavelossim Beach, Salcete, 403731 GOA, 인도

호텔설명

호텔 추가 정보

  • Private beach access to Cavelossim beach.

  • Villa-style rooms with private balconies, offering a garden, pool or distant sea facing view.

  • Enjoy buffet breakfast, lunch & dinner at our tropical themed Seagull Restaurant by the pool.

  • 4 in-house restaurants catering to a variety of cuisines to satisfy your every craving.

  • Tennis court, basketball court, fully furnished gym, spa and 2 swimming pools at the resort.

숙박

호텔 위치

Novotel Goa Dona Sylvia Resort

Cavelossim Beach, Salcete
403731 GOA
인도

GPS:15.17451, 73.94498

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,236 리뷰

TripAdvisor 평가  4.6/5  5,323 리뷰

2025으뜸 시설

Worst christmas get away, repent it big time

트립어드바이저 평점 1.0/5

NathVandana TripAdvisor 인증 리뷰

I am writing to express my significant concerns regarding the service quality experienced during my recent stay. As a frequent visitor to Goa, having consistently chosen the Radisson next door for nearly a decade without issue and i repemt for not chosing to stay there., I am particularly dismayed by the current circumstances. I would like to detail the specific issues encountered, beginning with the most pressing: 1. **December 25th Christmas Breakfast:** For a hotel purporting to be a five-star establishment, I anticipated a standard breakfast experience. However, on Christmas morning, the hotel appeared ill-equipped to manage a full house of guests, resulting in a makeshift breakfast arrangement in the ballroom. This setup was notably unprepared, with open food displays, unlidded items, and dirty dishes readily available for use. When I requested proper glassware, I was provided with disposable cups, with the explanation that other options were not yet ready. Furthermore, my request for a non-spicy paratha for my three-year-old was met with a refusal from the live counter, who stated that the mixture already contained chilies and could not be customized. It was only when the head chef stepped in i could get the parantha. Given the unsatisfactory state of the food, I opted to forgo breakfast entirely, finding the quality to be inferior to that typically found at a three-star property. The absence of table service was also a notable oversight, presumably due to the temporary arrangement. 2. **Beach Towel Policy:** Beach towels are a standard amenity at any beach resort. I was informed by your team that providing them was no longer hotel policy. However, upon visiting the beach, I observed several foreign guests utilizing them without apparent issue. The following day, your team did provide me with two towels. 3. **Milk for Children:** It is customary for five-star hotels nationwide to provide basic milk for children in the evenings. When I requested to inspect the milk used, your staff was unable to provide a new 1-liter tetra pack, instead offering an open glass of milk. I expressed my concern regarding the origin and safety of this milk, and while I offered to pay for a new, sealed container, I was informed that such a request was outside of policy. Fortunately, I had a tetra pack on hand for my child and subsequently purchased more the next day. I could enumerate further issues, but time constraints prevent me from doing so at present. My primary recommendation, particularly for guests with children, is to reconsider staying at this establishment. The food quality, cleanliness, and overall hospitality were severely lacking. Sincerely, Vandana

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis D'Costa

Attitude is very bad

트립어드바이저 평점 1.0/5

606stevem TripAdvisor 인증 리뷰

Terrible room was not 5 star more like 1 star and they treat you like expound class people. I nearly got run over by the hotel golf cart security said get out of the way then. Terrible attitude terrible service avoid go somewhere else. Be respected

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis D'Costa

Terrible. Disappointing

트립어드바이저 평점 2.0/5

Narinder A TripAdvisor 인증 리뷰

I had a terrible stay at this hotel .. First night I arrived the air-conditioning was not working. They did not move to another room They left me there with all the mosquitoes and the heat overnight. So the next day they still tried to fix it, but they could not fix it therefore they eventually decided to moved me to another room. Then after a few days, my room flooded. There was water all inside the room all my clothes are wet my shoes were ruined. Bearing in mind it rains six months of the year in Goa, you would think they would be used to. I’m blocking the drains . So then I decided to leave and go to another hotel. They did say I would get a refund, but I have not received anything.. this is supposed to be a five star hotel it’s very expensiveand it’s disappointing. All the bars are empty the restaurants are empty because it’s too expensive to eat there and the food is nothing special . The beach is dirty lots of litter lots of dogs and the shacks are dirty as well. I would suggest you go to the Holiday Inn, which is down the road. Beautiful beach, beautiful shack , The rooms are dated Furniture is very old this is not a five star hotel . The hotel has no atmosphere.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis D'Costa

Amazing Food and service

트립어드바이저 평점 5.0/5

ankitc385 TripAdvisor 인증 리뷰

Have not had better flod and experience. Shout out to Chef Vipin at Kebabs & Curries for soup and main course, also our host Ismail. Thanks for your hospitality.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis D'Costa

Check in was smooth and hasslefree Room was spacious Check out formalities were smooth

트립어드바이저 평점 5.0/5

Jet68232597460 TripAdvisor 인증 리뷰

Luxury at its finest , Staff were incredibly helpful The breakfast buffet was delicious Rooms were spacious and had great decor.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. Hope to see you soon! Warm Regards, Dennis D'Costa

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 584 리뷰 9.6/10 위치
  • 739 리뷰 8.3/10 객실
  • 1,695 리뷰 8.8/10 서비스
  • 71 리뷰 3.5/10 인터넷 가격
  • 658 리뷰 9.3/10 편의 시설
  • 498 리뷰 9.5/10 해변
  • 282 리뷰 8.6/10 청결도
  • 215 리뷰 8.3/10 조식

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