Novotel Амбассадор Сеул Тондэмун (открытие в июле 2018 г.) 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 264

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Novotel Амбассадор Сеул Тондэмун (открытие в июле 2018 г.) - Image 1
Novotel Амбассадор Сеул Тондэмун (открытие в июле 2018 г.) - Image 2
Novotel Амбассадор Сеул Тондэмун (открытие в июле 2018 г.) - Image 3
Novotel Амбассадор Сеул Тондэмун (открытие в июле 2018 г.) - Image 4
238 Euljiro, Jung Gu, 04561 СЕУЛ, Южная Корея

Описание

Особенности отеля

  • Отель находится в центре Сеула, в нескольких минутах ходьбы от станции метро

  • 331 номер и 192 виллы со смежными номерами

  • 1 ресторан и 3 бара, в том числе шикарный бар на крыше отеля

  • К услугам наших гостей открытый бассейн, крытый бассейн, фитнес-центр и сауна

  • Детская зона открыта с 8:00 до 20:00 (выходной в первый вторник месяца)

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Расположение отеля

Novotel Амбассадор Сеул Тондэмун (открытие в июле 2018 г.)

238 Euljiro, Jung Gu
04561 СЕУЛ
Южная Корея

GPS:37.566388, 127.004313

Телефон
Факс +82 2-3425-8001

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.5/5  Отзывов: 1 264

Рейтинг TripAdvisor  4.5/5  Отзывов: 608

Сертификат качества 2024

Great experience!

Примечание: Tripadvisor 5.0/5

Rieza Kristiell... Z Реальные отзывы TripAdvisor

We booked a flight/hotel package through Expedia which included daily breakfast for 3 (toddler and 2 adults) for 2 weeks. Very nice atmosphere, clean, staff are super friendly and helpful and attended to our needs - especially George who helped us a few times including calling for our cab to the airport and helping us with our bags. Overall a wonderful experience. They have a large beautiful playroom which my daughter enjoyed every day. Just a 5 minute walk to the main train station (elevator can be found at Dongdaemun Design Plaza for anyone with a stroller), and there are bus stops just a couple minutes walk away. They also have a free shuttle bus that runs from Wednesday to Sunday to a handful of tourist areas. Buffet breakfast was amazing - variety of Korean and Western dishes in a beautiful restaurant - looked forward to it every morning. Only thing to keep in mind is they do have a washer/dryer which was a major plus for us but the dryer doesn’t actually dry the clothes 100% no matter how long you have them in for and no more how little amount of clothing you have in the machine. Dried them maybe 60%. So we asked for a dryer rack and just did our laundry/hanging to dry daily after finding out. Apparently this was the case for all machines in the building according to staff and not just ours. Also keep in mind that if you take out the card key from your room it not only turns off the lights but also the fridge and anything else that runs on electricity. Found out about this a week into our stay (we don’t travel/stay at hotels much so I thought it was only for the lights). These were only minor issues for us although would have been nice to be informed of them when we first arrived (maybe it was indicated in their hotel hand outs but I don’t remember seeing it). Otherwise great hotel and we would stay here again next time we are in Seoul! Thank you!

Wonderful Experience for our Family

Примечание: Tripadvisor 5.0/5

hc1283 Реальные отзывы TripAdvisor

I recently stayed in a Residence Premiere Bedroom with my family, for four nights in June/July 2024. We had a fantastic experience, from pre-reservation to post-check-out. The entire staff was so attentive and responsive. Reservations answered many of my questions before I booked my stay. The crib for our two-year old was set up prior to our arrival. Concierge arranged for our transportation, delivery of our luggage to a different hotel, and helped us throughout our stay. Our Residence Premiere room was spotless and very well equipped, with a large fridge, laundry/washer, air dresser, stovetop and basic cookware. Perfect for our family with two young kids. Our entire family also enjoyed the indoor pool each morning. The location was also perfect for us. It is in a quieter part of Seoul (compared to where we've stayed before), near the DDP, three metro lines, and also has many conveniences/food options nearby. We have stayed in several high-end hotels in Seoul at this point, and it is safe to say that our next stay will most likely be back at this Novotel. Thank you for a wonderful experience!

It could be nice, but it turned out to be a bad story with horrible customer service.

Примечание: Tripadvisor 2.0/5

LouisG1400 Реальные отзывы TripAdvisor

The hotel has nice things to offer. Unfortunately, my review is blinded by my own bad experience. I travelled with my son, who is 18 years old. Seoul is a city full of value-for-money hotels, but because the weather is very hot, and we come from a cold country and will enjoy the summer, we decided to book a Novotel because of its modern and beautiful rooftop pool. We booked through Accor, which we thought was the hotel's website, as it is the one you are linked to via Google. We also checked via Exspedia, as I'm a Gold member there.   When we arrived, we were informed that the rooftop pool was restricted to people under 19. The reason is that the hotel wishes to provide a social experience for the guests in the pool. We could use the indoor pool, but that wasn't in our interest, as we could do this at home, and as other hotels in Seoul offer, for less.  I noted that this information wasn't provided on their website (Accor), Expedia, or Hotels.com. I also told them that the legal age in the EU and the US is 18, and nobody would have looked if their young adults could swim in a hotel pool at that age, especially since the hotels call themselves "family friendly.". In South Korea, the legal age is now 19, but the rule wasn't a law. It was an internal hotel rule made for, I don't know..., especially since the pool was more or less empty. I can understand they don't wish for a youth party, but I don't think the two others Monday morning in the pool would mind an 18-year-old young man swimming with his father in the same Pool. The manager stuck to the rule, even though I asked them to use common sense. I have also checked other five-star Accor hotels in Seoul and Pullman; nobody has the same restrictions. I have travelled to 162 countries, and my son, 87, and I have never experienced he has not been welcome in the pool, even at hotels far higher standard than Novotel. My son actually learned to swim in Novotels' outdoor pool in Buenos Aires! The manager said the rule was mentioned on their own website that it wasn't Accor, even though the hotel is owned by Accor, but "Ambassador Hotel", a link long down on Google. When I looked, it was mentioned, with very small letters under a link. After our arrival, they changed it to a bit more visible, but it is still on a website nobody outside Korea knows about and is not easy to find.   I asked the manager for compensation, but first, after three attempts and a direct question, can we at least get one breakfast? The manager gave us one breakfast the following day, but it wasn't his idea, and he didn't look happy. After serval emails, we also were told we could contact them for late check-out; we got one, 1 PM instead of 12PM! Increde bad customer service. We are heading back to Seoul for some extra days next week. It was my plan to book Novotel again, but now never. I will not stay at a hotel with a manager who is so upset by his rules that it beats common sense and a manager who thinks my 18-year-old son. or any other 18-year-old person in company with a parent can behave in the pool.

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. First of all, we sincerely apologize for the inconvenience you experienced, especially during such a special vacation with your family. We apologize for any confusion and inconvenience regarding the age limit of our rooftop pool and the rooftop pool regulation. We are taking immediate steps to ensure this information is more transparent. Please know that during your stay, we appreciated the opportunity to address your concerns and for allowing us to resolve them. But we apologize regarding the staff's responsiveness, and we will work to improve to provide a more satisfactory experience in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. Should you choose to stay with us again, we will take this as an opportunity to review and ensure better service in the future. Once again, we sincerely apologize for any inconvenience caused during your stay. Thank you very much again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Excellent location and good facilities

Примечание: Tripadvisor 5.0/5

Travel398131 Семьи - Реальные отзывы TripAdvisor

Super location. Easy access to most sights in Seoul. Lovely hotel very modern. Strongly recommended. George at the concierge desk was friendly,helpful and attentive. He helped us with storage of our luggage and arranging a taxi to the airport. Excellent customer service by all the staff.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with Location and staff service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Good location, but it's difficult to use the pool

Примечание: Tripadvisor 4.0/5

Bin2012 Реальные отзывы TripAdvisor

Good location, and there are many restaurants nearby. There is a shuttle bus stop of Incheon airport in front of the hotel. It's very handy that there is a washing machine/dryer in the room. However, it is a pain in the arse that you have to book to use the pool, and you can only book once a day per room. A couple won't always go swimming at the same time. There are only two lifts in the hotel room tower. You have to be patient. The perfume in the lobby was a bit pungent.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We appreciate your compliments about the residences room and Location. It’s wonderful to know that you had a pleasant experience overall. We also appreciate your comments regarding feedback about the elevators, pool reservation system service has been shared with related departments and will take this as a chance to go through our service process with our associates once again. Thank you once again for your valuable feedback and we hope your next visit will be much more pleasant than the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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Другие интернет-пользователи оценили наш отель

  • 1 216 Отзывов 9.6/10 Расположение
  • 1 424 Отзывов 8/10 Номер
  • 1 195 Отзывов 8.5/10 Сервис
  • 13 Отзывов 9.6/10 Интернет
  • 580 Отзывов 8.2/10 Чистота
  • 436 Отзывов 7.9/10 Удобства
  • 363 Отзывов 8.4/10 Завтрак
  • 329 Отзывов 9/10 Атмосфера

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