北京华彬费尔蒙酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 126 评论

北京华彬费尔蒙酒店 - Image 1
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永安东里 8 号, 建国门外大街, 朝阳区, 100022 北京, 中国

描述

酒店其他优惠

  • 地处北京市中心，靠近丝绸市场和日坛公园

  • 建筑外观采用瑰丽玫瑰金饰面，富有艺术气息的内饰尽显豪华格调，堪称地标之作。

  • 提供优质的国际和亚洲美食，包括北京特色菜

  • 酒店设有多层水疗中心，可欣赏迷人的城市景观，还设有豪华的室内泳池

我们的客房

酒店位置

北京华彬费尔蒙酒店

永安东里 8 号, 建国门外大街, 朝阳区
100022 北京
中国

GPS:39.905488, 116.45205

电话
传真 +86 10 8507 3999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  126 评论

TripAdvisor 评级  4.9/5  5,020 评论

Disappointment

Tripadvisor 评级 1.0/5

Rodney SG O 经 TripAdvisor 认证的评论

As an Accor plus elite member, it was really a disappointment staying there. No upgrade, reason given was all rooms were fully booked. No lounge access, reason given was term and condition stated. Welcome drink, no red or white wine. Are you crazy, such a big hotel and you said don't have wine. Shame on you Fairmont Beijing. I was supposed to have another stay in the following week, but I cancelled it immediately. Good thing I have other better loyalty programs who honour their members way much better.

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your recent stay with us. Regarding your room upgrade, our records indicate that the hotel was fully occupied during your visit, which unfortunately made it impossible to offer a complimentary upgrade. Concerning lounge access, as outlined in the Accor Live Limitless terms and conditions, lounge benefits are available to specific membership tiers. We regret that your current status does not include this privilege We would also like to address the welcome drink offering. Both red and white wine are indeed included among the welcome beverage selections. We are very sorry if this was not communicated or provided to you in a timely manner. Your comment has been shared with our Food & Beverage team for immediate review, and we will conduct an internal investigation to ensure such an oversight does not happen again. We truly value your loyalty as an Accor member and It would be our pleasure to welcome you back and restore your confidence in our service. Please feel free to contact our Guest Relations team directly should you wish to discuss your experience further. Warm regards, Guest Experience Director Faye

Excellent experience

Tripadvisor 评级 5.0/5

mlin32 经 TripAdvisor 认证的评论

A great experience for me and the family. The hotel is located in the CBD, one block from the Guomao 国贸 station, near a couple 24h convenience stores and some cheap eats. The rooms were a little old like most Beijing hotels, but still comfortable and spacious- think 'old time confort'. Bedding was great, and unlike many northern Chinese hotels, the central heating wasn't too hot in winter. Fitness centre and pool were clean and well-appointed. Breakfast included good selection of both western and chinese choices. Staff very courteous and responsive to needs.

Thank you for choosing Fairmont Beijing and taking time to review our property on Booking.com. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Faye

客户意见评级 5.0/5

Hao L. 商务住宿 - 所有已确认评论

西餐厅服务很差，有失雅高的水准

尊敬的李先生， 感谢您对我们服务的整体认可，尤其是金尊酒廊的体验。同时，对于西餐厅服务未能达到您的期望，我们深表遗憾。您的反馈对我们提升服务质量非常重要。 祝好， Fairmont Beijing

Avoid it if you can. You deserve better.

Tripadvisor 评级 2.0/5

Zhang A 经 TripAdvisor 认证的评论

Looks luxurious from the outside, but feels like a motel once you’re inside. My room was outdated, dirty, and poorly maintained. The air conditioner was loud enough to keep me awake, yet the heat was so weak I still felt cold. I even switched rooms, but the issues didn’t improve—so I suspect most rooms are in similar condition. The details were especially disappointing: dusty control panels, stained/dirty carpet, broken furniture, and a TV positioned in front of the bathtub—but no remote. For the same price, there are plenty of better options nearby. The only real positive is the location. Overall, I genuinely don’t understand why this property is included in American Express’s Luxury Collection. I regret booking it.

Great Hotel Staff, Poor Management

Tripadvisor 评级 2.0/5

Roving29091604768 经 TripAdvisor 认证的评论

Front desk staff lovely, friendly and understands the role of being a host for hotel guests. Management however is a different story. Hope you don’t have a booking issue otherwise there is no resolution - waste of time. Booked through Accor app, cancelled a booking but still no refund of credit has been given despite cancelling within the free cancellation period. Management need to either improve their responsiveness themselves or have better communication channels with ACCOR ALL group.

Thank you for your kind recognition of our front desk staff and for your valuable feedback regarding our management. We sincerely apologize for the inconvenience and frustration caused by the delay in refunding your points after the booking cancellation. We have escalated your case to our management team and are urgently coordinating with both our internal departments and the Accor Group to resolve this issue and ensure your points are returned promptly. Your comments are crucial in helping us improve our management responsiveness and enhance communication channels within the Accor network. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back with an improved service experience in the future. Warm regards, Faye

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其他网络用户评价我们的酒店

  • 1,156 评论 9.7/10 位置
  • 1,683 评论 8.6/10 房间
  • 2,366 评论 9.3/10 服务
  • 9 评论 6.2/10 上网
  • 670 评论 8.7/10 舒适度
  • 666 评论 7.8/10 设施
  • 467 评论 9/10 清洁度
  • 395 评论 7.3/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。