Fairmont Beijing 5성

고객 평점 (ALL 평가) 4.4/5 126 리뷰

Fairmont Beijing - Image 1
Fairmont Beijing - Image 2
Fairmont Beijing - Image 3
Fairmont Beijing - Image 4
8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District, 100022 BEIJING, 중국

호텔설명

호텔 추가 정보

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

숙박

호텔 위치

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
중국

GPS:39.905488, 116.45205

전화
팩스 +86 10 8507 3999

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  126 리뷰

TripAdvisor 평가  4.9/5  5,035 리뷰

Disappointment

트립어드바이저 평점 1.0/5

Rodney SG O TripAdvisor 인증 리뷰

As an Accor plus elite member, it was really a disappointment staying there. No upgrade, reason given was all rooms were fully booked. No lounge access, reason given was term and condition stated. Welcome drink, no red or white wine. Are you crazy, such a big hotel and you said don't have wine. Shame on you Fairmont Beijing. I was supposed to have another stay in the following week, but I cancelled it immediately. Good thing I have other better loyalty programs who honour their members way much better.

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your recent stay with us. Regarding your room upgrade, our records indicate that the hotel was fully occupied during your visit, which unfortunately made it impossible to offer a complimentary upgrade. Concerning lounge access, as outlined in the Accor Live Limitless terms and conditions, lounge benefits are available to specific membership tiers. We regret that your current status does not include this privilege We would also like to address the welcome drink offering. Both red and white wine are indeed included among the welcome beverage selections. We are very sorry if this was not communicated or provided to you in a timely manner. Your comment has been shared with our Food & Beverage team for immediate review, and we will conduct an internal investigation to ensure such an oversight does not happen again. We truly value your loyalty as an Accor member and It would be our pleasure to welcome you back and restore your confidence in our service. Please feel free to contact our Guest Relations team directly should you wish to discuss your experience further. Warm regards, Guest Experience Director Faye

Excellent experience

트립어드바이저 평점 5.0/5

mlin32 TripAdvisor 인증 리뷰

A great experience for me and the family. The hotel is located in the CBD, one block from the Guomao 国贸 station, near a couple 24h convenience stores and some cheap eats. The rooms were a little old like most Beijing hotels, but still comfortable and spacious- think 'old time confort'. Bedding was great, and unlike many northern Chinese hotels, the central heating wasn't too hot in winter. Fitness centre and pool were clean and well-appointed. Breakfast included good selection of both western and chinese choices. Staff very courteous and responsive to needs.

Thank you for choosing Fairmont Beijing and taking time to review our property on Booking.com. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Faye

Avoid it if you can. You deserve better.

트립어드바이저 평점 2.0/5

Zhang A TripAdvisor 인증 리뷰

Looks luxurious from the outside, but feels like a motel once you’re inside. My room was outdated, dirty, and poorly maintained. The air conditioner was loud enough to keep me awake, yet the heat was so weak I still felt cold. I even switched rooms, but the issues didn’t improve—so I suspect most rooms are in similar condition. The details were especially disappointing: dusty control panels, stained/dirty carpet, broken furniture, and a TV positioned in front of the bathtub—but no remote. For the same price, there are plenty of better options nearby. The only real positive is the location. Overall, I genuinely don’t understand why this property is included in American Express’s Luxury Collection. I regret booking it.

Great Hotel Staff, Poor Management

트립어드바이저 평점 2.0/5

Roving29091604768 TripAdvisor 인증 리뷰

Front desk staff lovely, friendly and understands the role of being a host for hotel guests. Management however is a different story. Hope you don’t have a booking issue otherwise there is no resolution - waste of time. Booked through Accor app, cancelled a booking but still no refund of credit has been given despite cancelling within the free cancellation period. Management need to either improve their responsiveness themselves or have better communication channels with ACCOR ALL group.

Thank you for your kind recognition of our front desk staff and for your valuable feedback regarding our management. We sincerely apologize for the inconvenience and frustration caused by the delay in refunding your points after the booking cancellation. We have escalated your case to our management team and are urgently coordinating with both our internal departments and the Accor Group to resolve this issue and ensure your points are returned promptly. Your comments are crucial in helping us improve our management responsiveness and enhance communication channels within the Accor network. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back with an improved service experience in the future. Warm regards, Faye

“All in all a good feeling”

트립어드바이저 평점 5.0/5

Khan322 TripAdvisor 인증 리뷰

After a long time, I was a little surprised to see the changes in Beijing, which were very important for a tourist or businessman. Now I will tell you what is very important to say or share about the hotel so that it is at least a little convenient for those who will visit Beijing like me. Although Fairmont Beijing was a new experience for me, there was no way to understand it because from the time of our arrival, many of the top team members were present until we left, the service of each team member was extraordinary and they made every effort to meet our needs at all times, especially early check-in, comfortable beds according to the requirements and our food was very important to them. Team Fairmont Beijing will meet in near future….

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Faye

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,154 리뷰 9.7/10 위치
  • 1,674 리뷰 8.6/10 객실
  • 2,367 리뷰 9.3/10 서비스
  • 9 리뷰 5.6/10 인터넷 가격
  • 669 리뷰 8.8/10 안락함
  • 666 리뷰 7.8/10 편의 시설
  • 461 리뷰 9/10 청결도
  • 392 리뷰 7.4/10 조식

Powered by Trustyou

주변에 있는 다른 시설

베이징 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.