Fairmont Beijing 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 122 件のレビュー

Fairmont Beijing - Image 1
Fairmont Beijing - Image 2
Fairmont Beijing - Image 3
Fairmont Beijing - Image 4
8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District, 100022 BEIJING, 中国

説明

ホテルのその他の情報

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

当ホテルの客室

ホテル所在地

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
中国

GPS:39.905488, 116.45205

電話番号
ファックス +86 10 8507 3999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  122 件のレビュー

トリップアドバイザーの評価  4.9/5  5,096 件のレビュー

My stay at the fairmont

トリップアドバイザーの評価 5.0/5

Laura D トリップアドバイザー認証口コミ

Lovely room, the most comfortable beds & pillows. Would stay again. Staff are very friendly and helpful. The pool area was lovely

My stay at the Fairmont

トリップアドバイザーの評価 5.0/5

aidanmC2263CA トリップアドバイザー認証口コミ

Room was amazing, very comfy bed and staff were great. Room was clean, bath was tremendous and great location for subway access

Disappointment

トリップアドバイザーの評価 1.0/5

Rodney SG O トリップアドバイザー認証口コミ

As an Accor plus elite member, it was really a disappointment staying there. No upgrade, reason given was all rooms were fully booked. No lounge access, reason given was term and condition stated. Welcome drink, no red or white wine. Are you crazy, such a big hotel and you said don't have wine. Shame on you Fairmont Beijing. I was supposed to have another stay in the following week, but I cancelled it immediately. Good thing I have other better loyalty programs who honour their members way much better.

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your recent stay with us. Regarding your room upgrade, our records indicate that the hotel was fully occupied during your visit, which unfortunately made it impossible to offer a complimentary upgrade. Concerning lounge access, as outlined in the Accor Live Limitless terms and conditions, lounge benefits are available to specific membership tiers. We regret that your current status does not include this privilege We would also like to address the welcome drink offering. Both red and white wine are indeed included among the welcome beverage selections. We are very sorry if this was not communicated or provided to you in a timely manner. Your comment has been shared with our Food & Beverage team for immediate review, and we will conduct an internal investigation to ensure such an oversight does not happen again. We truly value your loyalty as an Accor member and It would be our pleasure to welcome you back and restore your confidence in our service. Please feel free to contact our Guest Relations team directly should you wish to discuss your experience further. Warm regards, Guest Experience Director Faye

Excellent experience

トリップアドバイザーの評価 5.0/5

mlin32 トリップアドバイザー認証口コミ

A great experience for me and the family. The hotel is located in the CBD, one block from the Guomao 国贸 station, near a couple 24h convenience stores and some cheap eats. The rooms were a little old like most Beijing hotels, but still comfortable and spacious- think 'old time confort'. Bedding was great, and unlike many northern Chinese hotels, the central heating wasn't too hot in winter. Fitness centre and pool were clean and well-appointed. Breakfast included good selection of both western and chinese choices. Staff very courteous and responsive to needs.

Thank you for choosing Fairmont Beijing and taking time to review our property on Booking.com. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Faye

Avoid it if you can. You deserve better.

トリップアドバイザーの評価 2.0/5

Zhang A トリップアドバイザー認証口コミ

Looks luxurious from the outside, but feels like a motel once you’re inside. My room was outdated, dirty, and poorly maintained. The air conditioner was loud enough to keep me awake, yet the heat was so weak I still felt cold. I even switched rooms, but the issues didn’t improve—so I suspect most rooms are in similar condition. The details were especially disappointing: dusty control panels, stained/dirty carpet, broken furniture, and a TV positioned in front of the bathtub—but no remote. For the same price, there are plenty of better options nearby. The only real positive is the location. Overall, I genuinely don’t understand why this property is included in American Express’s Luxury Collection. I regret booking it.

Dear Guest, Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the various inconveniences you encountered during your stay. The room condition and facility issues you described fall entirely short of the service standards and brand positioning we promise, and we take this matter very seriously. We have forwarded your comments to our housekeeping and engineering maintenance teams for a comprehensive inspection and rectification, with a focus on addressing the air conditioning performance, cleaning standards, furniture maintenance, and room details. We understand that this stay did not meet your expectations and failed to reflect the quality associated with the "Luxury Collection" brand. Your feedback is invaluable to us and essential for our service improvement. Once again, we apologize for the subpar experience. We sincerely hope to have the opportunity in the future to demonstrate our commitment to providing you with a stay that truly meets the standards of our brand. Wishing you pleasant travels, Faye

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 665 件のレビュー 8.7/10 快適さ
  • 661 件のレビュー 7.8/10 設備
  • 460 件のレビュー 9.1/10 清潔さ
  • 381 件のレビュー 7.4/10 朝食

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