Fairmont Beijing 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 270 件のレビュー

Fairmont Beijing - Image 1
Fairmont Beijing - Image 2
Fairmont Beijing - Image 3
Fairmont Beijing - Image 4
8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District, 100022 BEIJING, China

説明

ホテルのその他の情報

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

当ホテルの客室

ホテル所在地

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
China

GPS:39.905488, 116.45205

電話番号
ファックス +86 10 8507 3999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  270 件のレビュー

トリップアドバイザーの評価  5.0/5  4,011 件のレビュー

Outstanding experience

トリップアドバイザーの評価 5.0/5

ma b トリップアドバイザー認証口コミ

Dear Fairmont Team, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding experience I had during my recent stay at the Fairmont Beijing. The service provided was truly exceptional, and I would especially like to extend my thanks to Beata , Herro , Reese, and Allison for their exceptional care and attention. Special thanks to Beata for her patient and enthusiastic service, which helped me solve many problems. Their professionalism, warmth, and dedication made my stay incredibly comfortable and memorable. Every detail was thoughtfully handled, and I truly felt welcomed and valued throughout my time at your hotel. Please convey my appreciation to each of them. I look forward to my next stay and to experiencing the same high level of service that has made Fairmont a standout choice for me. Thank you once again for the wonderful hospitality. Warm regards, Mahan

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Zhao

Disappointed stay needs to improve

トリップアドバイザーの評価 2.0/5

Pablo E Solo travel - トリップアドバイザー認証口コミ

My experience at the Fairmont, which is supposed to be a luxury hotel chain under Accor, was quite disappointing. As an Accor Gold Member, I expected better service. Upon check-in, which was after midnight, I received no room upgrade, no welcome drink, and was greeted by a rather unfriendly staff member. I was exhausted from my flight and just wanted to sleep. I was assigned Room 809, but sleeping was nearly impossible due to the noisy AC fan. The room wouldn’t cool down despite the outside temperature being around 8°C, and inside it felt like 30°C with no way to open a window for fresh air. After a long day touring the Great Wall, I complained about the room and requested a change, but was told the AC had been looked at. The second night was just as unbearable—far too hot, despite the outside temperature dropping to 0°C. Finally, on the last night, I was moved to Room 2210, which was better. Additionally, the shower in Room 809 had black and brown mold on the grout, which was disgusting. To top it off, I didn’t seem to receive any points for my stay. Breakfast on the final day was another letdown—there wasn’t enough food, and they didn’t replenish it. Overall, a very disappointing experience, especially from a hotel of this caliber.

Excellent stay with lounge access

トリップアドバイザーの評価 5.0/5

outofthelight ビジネス - トリップアドバイザー認証口コミ

I had a great stay at Fairmont Beijing last week. Their welcome in the very early morning was warm and efficient. I had e-mailed and asked if I could use the gym upon arriving while waiting for the room but the room was already ready - which was much appreciated after an over-night flight. And not only that - I had also been upgraded to a room with plenty of space and a great bathroom. My room was booked with Fairmont lounge access, which was mostly a great experience. Staff were super-friendly (but not particularly good at preparing omelettes, so for the full breakfast experience I recommend to eat in the main restaurant), and they had great teas and snacks on offer. I really liked their gym, an important reason why I will come back already the coming weekend. Another major reason is their pastry chef. Their sweets were just awesome. Housekeeping also did an amazing job. The rooms could probably do with a renovation soon, but the hotel has charm. My visit was part of a work trip where I was partly staying at Fairmont and partly booked by our hosts at InterContinental Sanlitun. I normally stay at InterContinental but I was so happy with Fairmont that I have decided to cancel my stay with InterContinental and stay with Fairmont also when I return this weekend. I am looking forward :-)

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Zhao

Great Concierge Service

トリップアドバイザーの評価 4.0/5

JaniseSingapore トリップアドバイザー認証口コミ

I always stay at this hotel whenever I am in Beijing. Mr Tom Zheng Xue, the Concierge manager, has been great. He has been helping me arrange my airport transfers for the past year, including that of my colleagues. He always makes sure to check our logistical details. Comfortable bed and pillows However they forgot my Welcome Amenities even though I am on my way to Platinum. I was given a room upgrade though. I am coming back in October. Hopefully the experience will be better. Breakfast needs improvement. Food quality is poor although it has a great variety of items.

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. It is with regret to hear that our team had failed to meet and exceed some of your expectations. Please rest assured that I already shared your feedback with all team members concerned and we are taking the appropriate measures to enhance the welcome arrangement details and breakfast quality. If you have any problems during you stay please contact with our Guest Relations Manager directly, we will be happy to serve you. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit in October, your experience is flawless. Sincerely, Faye

Nice

トリップアドバイザーの評価 5.0/5

PENG C トリップアドバイザー認証口コミ

I wanted to express my sincere thanks for the great experience during my recent stay. A special thanks to Ms. Reese at the front desk for her warm assistance, and to Mr. Nick Liu and Mr. Walker from the lounge for their excellent service. They truly made my stay exceptional. Thanks.

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Zhao

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,435 件のレビュー 9.6/10 ロケーション
  • 2,222 件のレビュー 8.2/10 客室
  • 3,231 件のレビュー 9/10 サービス
  • 862 件のレビュー 8.3/10 快適さ
  • 712 件のレビュー 8.7/10 清潔さ
  • 631 件のレビュー 7.2/10 朝食
  • 430 件のレビュー 6.7/10 料理
  • 105 件のレビュー 9.4/10 ウェルネス・温泉エリア

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