Fairmont The Norfolk 酒店 5 星

Name: Fairmont The Norfolk - 5 star Hotel in Nairobi | ALL - ALL
Address: 00200, PO Box 58581, 内罗毕, 00200, KE
Telephone: +254202265000
Rating: 4.6

客户意见评级 (ALL 评级) 4.6/5 784 评论

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00200, PO Box 58581, 00200 内罗毕, 肯尼亚

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Fairmont The Norfolk 酒店

诺福克费尔蒙酒店是内罗毕市中心的著名地标，酒店位于一个二十世纪初期的殖民建筑中，周围是郁郁葱葱的热带花园，将为您提供豪华的住宿体验。您可以在雅致的露台餐厅用餐，也可以前往时尚的休闲区酒吧放松身心，那里供应特色鸡尾酒和各种精选的优质烈酒和葡萄酒。无论您是来内罗毕出差还是旅行，都可以抽点时间来我们的温水泳池里畅游一番，也可以在安静的水疗中心享受护理服务，或是在健身中心锻炼身体，提升幸福体验。

Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.

酒店其他优惠

Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
无论是历史悠久的标志性露台还是时尚的有机牛排餐厅，为您提供独特的餐饮选择。
10 well-appointed meeting spaces, including an elegant ballroom

我们的客房

客房

费尔蒙客房，配备 1 张大床

非合约照片

2 个人最多
30 m² / 322 sq ft

床上用品 1 x 大床

客房

费尔蒙客房，配备 2 张单人床

非合约照片

2 个人最多
30 m² / 322 sq ft

床上用品 2 x 单人床

客房

豪华房，配备 1 张特大床

3 个人最多
35 m² / 376 sq ft

床上用品 1 x 特大床和 1 x 单人沙发床

客房

豪华房，配备 2 张单人床

3 个人最多
35 m² / 376 sq ft

床上用品 2 x 单人床和 1 x 单人沙发床

客房

豪华庭院房，配备 1 张特大床

3 个人最多
35 m² / 376 sq ft

床上用品 1 x 特大床和 1 x 单人沙发床
景色: 位于庭院旁边

客房

豪华庭院房，配备 2 张单人床

非合约照片

3 个人最多
35 m² / 376 sq ft

床上用品 2 x 单人床和 1 x 单人沙发床
景色: 位于庭院旁边

客房

豪华阳台房，配备 1 张特大床

2 个人最多
35 m² / 376 sq ft

床上用品 1 x 特大床

套房

诺福克特色套房，配备 1 张特大床

4 个人最多
79 m² / 850 sq ft

床上用品 1 x 特大床和 2 x 单人沙发床
景色: 位于庭院旁边

套房

高级套房，带大床

2 个人最多
40 m² / 430 sq ft

床上用品 1 x 大床

套房

豪华套房，配备 1 张特大床

2 个人最多
50 m² / 538 sq ft

床上用品 1 x 特大床
景色: 位于花园旁边

套房

普通套房，配备 1 张特大床

2 个人最多
45 m² / 484 sq ft

床上用品 1 x 特大床
景色: 位于花园旁边

酒店位置

Fairmont The Norfolk 酒店

00200, PO Box 58581
00200 内罗毕
肯尼亚

GPS:-1.278337, 36.815827

+254 20 2265000

+254 20 2216796

KENYA WILDLIFE SAFARI

动物园

访问: 1 km / 0.62 mi

MUSEUMS AND GALLERIES

博物馆

访问: 1 km / 0.62 mi

NAIROBI NATIONAL PARK

旅游胜地

访问: 15 km / 9.32 mi

GIRAFFE CENTRE

动物园

访问: 18 km / 11.18 mi

NAKUMATT LIFESTYLE NAIROBI

购物中心/商场

访问: 500 m / 0.31 mi

酒店服务

从12:00 办理登记入住手续 - 从10:00 办理退房手续

酒店内

游泳池
餐厅
轮椅可通行
健身中心
无限网络
空调
酒吧
会议室

LORD DELAMARE TERRACE

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

CIN CIN BAR

This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy: snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.

TATU RESTAURANT

Our award-winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

THE POOL RESTAURANT

提供休闲餐饮体验，供应国际美食，除了各式软饮和酒精饮料之外，还提供令人神清气爽的特色含酒精鸡尾酒、无酒精鸡尾酒、果汁和冰沙。

CIN CIN WINE BAR

Cin Cin 酒吧供应一流特色美食、种类齐全的威士忌酒和优质酒精饮料和葡萄酒、各式威士忌和法国白兰地。您可以在这里尽情享用西班牙餐前小吃/开胃菜风味的酒吧美食。

会议和活动

会议室数量: 10
最大房间的表面: 198 m² / 2131.252 sq ft
最大座位容量: 225
宴会的最大容量: 180

了解更多信息

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5 784 评论

TripAdvisor 评级 4.5/5 1,617 评论

Disappointing Experience

NorthStar68372001697 2024-11-3 经 TripAdvisor 认证的评论

I had a really negative experience at this restaurant. As the only Black person there, I felt completely profiled. While other white customers received attentive service, I was largely ignored. I was hungry and couldn't even get anyone to come to my table to take my order. The only positive was one gentleman who kindly helped me hang my jacket, but that was it. I expected better treatment and value for my money, not to feel like I was being treated differently because of my race. Overall, I left feeling disappointed and frustrated. I won't be returning.

Excellent stay

TapioE 2024-10-24 经 TripAdvisor 认证的评论

This hotel is perfect if you want a high class hotel and peaceful environment in the middle of the city. I can recommend this place. The food is very good and breakfast especially. The hotel has a very nice large inner garden which is a great place to relax as well. Rooms are spacious and well equipped.

Dear Tapio, Thank you for your positive review! We are thrilled to hear that you had a very good stay with us, finding our hotel to be an oasis of peace and comfort in the heart of Nairobi. Your kind words are truly appreciated. We look forward to welcoming you for another memorable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Excellent customer satisfaction focus

Pioneer793656 2024-10-19 经 TripAdvisor 认证的评论

A great stay at a great hotel where service is top notch. Staff at the front desk, bar, restaurant and room service were always friendly, genuine smiles and helpful attitude. The facilities are conveniently located, lush green and well maintained grounds. Wifi could have been a bit more stable.

Dear Pioneer793656, Thank you for your positive review and kind words regarding our customer service focus and well-maintained facilities. We are thrilled to hear that you had a great stay with us. Your feedback regarding the Wi-Fi stability is duly noted, and we will strive to improve in this area. We appreciate your valuable feedback and hope to welcome you back soon. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk

I'm sure it used to be great.

pollyu871 2024-10-18 经 TripAdvisor 认证的评论

This facility simply doesn't live up to the Fairmont standard we've seen at other locations. We were provided a "junior suite" upon check-in as they had given our chosen room away, but we weren't happy with the "upgrade". The layout is funky, and the location is directly above the lobby, so no view whatsoever. The doors to the closets wouldn't stay closed, so the light was on in the closet all night. The next morning we went down for breakfast, and clearly hit it at a rush. When we were finally seated, we ordered lattes and went to get our breakfast from the buffet only to return to our table to find that someone else had been seated there and they were happily drinking our lattes. We were reseated, and then moved again as they wanted to give more room to another table. Another morning they forgot about our to-go breakfast and ended up making us late for our tour. And, don't even think about exploring the neighborhood; it is in a rough area of Nairobi right next to the expressway. All-in-all, it was just okay.

Dear Pauline, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our apologies for the inconveniences you faced during your stay, especially with the room allocation, breakfast service, and neighborhood location. Your comments are valuable to us, and we will address these issues internally to ensure they are not repeated. We appreciate your feedback as it helps us improve our services. We look forward to welcoming you for a more memorable experience Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Best place to stay in Nairobi

Joe F 2024-10-18 经 TripAdvisor 认证的评论

We spent 4 days here and it was wonderful. Great restaurants, beautiful rooms, spa and pool. But the people made the stay. From check in to check out nothing but the best! Lillian met us at the desk while checking in and throughout the stay to make sure we were ok. Everyone in the Fairmont Norfolk treated us like royalty. The restaurant, Tatu, was exceptional.

Dear Joe F, Thank you for your wonderful review! We are thrilled to hear that you enjoyed your 4-day stay with us, especially praising our great restaurants, beautiful rooms, spa, pool, and exceptional service from our team members, especially Lillian. Your kind words motivate us to continue providing top-notch experiences. We look forward to welcoming you back for another memorable stay. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

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网络用户评价

其他网络用户评价我们的酒店

152 评论 9.3/10 位置
303 评论 7.5/10 房间
561 评论 9/10 服务
19 评论 3.2/10 上网
196 评论 8.8/10 设施
168 评论 8.3/10 氛围
100 评论 9.6/10 早餐
84 评论 7.4/10 清洁度

26 评论 9.1/10 位置
66 评论 7.1/10 房间
125 评论 9.5/10 服务
45 评论 9/10 设施
23 评论 9.6/10 早餐
17 评论 7.1/10 清洁度
11 评论 4.9/10 性价比
9 评论 7.9/10 运动休闲

25 评论 9.5/10 位置
48 评论 6.8/10 房间
138 评论 9/10 服务
8 评论 2.7/10 上网
17 评论 7.5/10 清洁度
14 评论 6.4/10 舒适度
13 评论 9.5/10 早餐
5 评论 4.4/10 性价比

9 评论 8.9/10 位置
35 评论 6.7/10 房间
58 评论 8.9/10 服务
24 评论 8.6/10 设施
12 评论 9.5/10 早餐
11 评论 7.2/10 清洁度

5 评论 9/10 位置
16 评论 7.3/10 房间
20 评论 9.1/10 服务
9 评论 8.1/10 氛围
7 评论 8.8/10 设施
5 评论 9.6/10 早餐

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价格低至，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。