Fairmont The Norfolk 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 648 รายการ

Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 0 NAIROBI, Kenya

รายละเอียด

ความพิเศษของโรงแรม

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

ที่พักของเรา

สถานที่ตั้งโรงแรม

Fairmont The Norfolk

00200, PO Box 58581
NAIROBI
Kenya

พิกัด:-1.278337, 36.815827

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • บาร์
  • ห้องประชุม

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 648 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 1,552 รายการ

Certificate of excellence ปี 2023

Terrific Hotel

คะแนนจาก Tripadvisor 5.0/5

Renko63 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Personally tailored service, delightful and helpful staff and nicely maintained property. We were welcomed by the staff and felt well taken care of during our stay. The hotel has a great breakfast and lunch buffet which was a bonus! We thoroughly enjoyed our stay here.

Great steaks @ Tatu Norfollk Fairmont

คะแนนจาก Tripadvisor 5.0/5

Escape19709930065 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Amazing dinner @ tatu. Steaks were made perfectly. Starter pear salad was a kaleidoscope of flavour. Great service from the chef who made a special desert to order. Elijah the waiter was excellent also. He should be a radio announcer. All round great experience. Will be back!!!!

Dear Escape19709930065, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying your amazing dinner at Tatu with perfectly made steaks and delicious salad and special dessert. Your kind words about our team's attentiveness, great and excellent service; especially from the Chef & Elijah mean a lot to us. It is wonderful to know that you had a great all-round experience and that you will be back. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Awfull expirience in their restaurant!

คะแนนจาก Tripadvisor 2.0/5

Jens V รีวิวที่ได้รับการรับรองจาก TripAdvisor

We dropped our luggage at the hotel in the morning - and they told us that they chekket us in. When coming back at 17.15 there was again a loooong waiting time. It appeared that our room was still not ready - and when we came to our room the cleaners were still there. We went to their pool - which unfortunately made white colors on swimming suits green/yellow - and the same happened with our grandchildrens white hair. This color could not be washed of. Hotel promised to give us info what to do (this documentation process involved 5 staff members and took more than half an hour) - but in spite of reminders we never received any feedback. In the evening we had a dinner in their terrace restaurant. The first hour there were more "waiters" than guests - and we had the same questions several times. We ordered 2 bottles of wine - and after 10 minutes the waiter came back with another wine as the first ordered was sold out. I said that then I assumed that we got this other wine at max the same price (it was not any of the cheapest on their list) - but reply was NO - if you want to know the price for this wine you have to scan the QR code on the table. I asked him to repeat that - and reminded him taht he was waitor at a 5 star hotel, where some service was expected - but he just repeted that he did not know the price and I should scan the Code!! As I then found out that this replaced wine was much more expensive than the original ordered wine I decided to go for a different one. The food was very poor. Pasta was cooked to dead and almost cold and some of the other dishes were also semi warm only. And by the way we (8 people) did not at all get our main course at the same time. PS : A week after our visit I wrote an Email with above Info to the Hotel - they replied taht they would investigate and answer me back, but now 3 weeks later I have heard nothing!!

Dear 914jensv, We sincerely apologize that you have not heard back from us since you wrote to us regarding the multiple inconveniences you faced during your recent stay with us. These lapses are certainly not up to our usual standards, and we deeply regret the discomfort caused and the disappointments you encountered. Your feedback is invaluable to us, and rest assured that we have addressed all these matters internally to prevent such occurrences in the future. We appreciate your patience, understanding, and honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

The Ethiopian Country Office of the African Development Bank hosted a meeting from March 4-8 2024. I coordinated the m

คะแนนจาก Tripadvisor 5.0/5

MAHLET W รีวิวที่ได้รับการรับรองจาก TripAdvisor

The Ethiopian Country Office of the African Development Bank hosted a meeting from March 4-8 2024. I coordinated the meeting on behalf of the Bank and would like to share my first experience which is also the feedback of the meeting participants. Pleasant, efficient, Flexible, and very timely services provided. We thank the leadership that Ms. Patricia Dede has shown in the successful completion of the meeting. Thank you to the teams

Dear mahletw2024, Thank you for sharing your first experience and the feedback from the meeting you coordinated at our hotel. We are thrilled to hear about the pleasant, efficient, flexible, and timely services provided to you and the meeting participants. Your kind words about Ms. Patricia Dede's leadership are truly appreciated. We are grateful for your recognition and look forward to welcoming you back for future events. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Fantastic Property!

คะแนนจาก Tripadvisor 5.0/5

Doug F Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Fantastic place. Awesome service and amazing game drives. From our welcome to our departure, the staff saw to our every need and wish. The boat ride on the river was marvelous. Seeing the hippos on our first day exceeded our expectations. The monkeys, warthogs and bush bucks are everywhere!

Dear Mr. Doug F, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying the exceptional service and game drives. Your kind words about our team's attentiveness from your arrival to departure mean a lot to us. It is wonderful to know that you had a marvelous time on the boat ride and encountered various wildlife during your stay. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

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