Fairmont The Norfolk bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 784 ulasan

Jaminan Harga
Terbaik
Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 00200 NAIROBI, Kenya

Deskripsi

Keistimewaan hotel

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Pilihan bersantap unik, dari Teras bersejarah ikonis hingga restoran steak organik trendi.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Akomodasi kami

Lokasi hotel

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telepon
Fax +254 20 2216796

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  784 ulasan

Peringkat TripAdvisor  4.5/5  1.617 ulasan

Sertifikat keunggulan 2024

Disappointing Experience

Catatan Tripadvisor 1.0/5

NorthStar68372001697 Ulasan TripAdvisor tersertifikasi

I had a really negative experience at this restaurant. As the only Black person there, I felt completely profiled. While other white customers received attentive service, I was largely ignored. I was hungry and couldn't even get anyone to come to my table to take my order. The only positive was one gentleman who kindly helped me hang my jacket, but that was it. I expected better treatment and value for my money, not to feel like I was being treated differently because of my race. Overall, I left feeling disappointed and frustrated. I won't be returning.

Excellent stay

Catatan Tripadvisor 5.0/5

TapioE Ulasan TripAdvisor tersertifikasi

This hotel is perfect if you want a high class hotel and peaceful environment in the middle of the city. I can recommend this place. The food is very good and breakfast especially. The hotel has a very nice large inner garden which is a great place to relax as well. Rooms are spacious and well equipped.

Dear Tapio, Thank you for your positive review! We are thrilled to hear that you had a very good stay with us, finding our hotel to be an oasis of peace and comfort in the heart of Nairobi. Your kind words are truly appreciated. We look forward to welcoming you for another memorable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Excellent customer satisfaction focus

Catatan Tripadvisor 5.0/5

Pioneer793656 Ulasan TripAdvisor tersertifikasi

A great stay at a great hotel where service is top notch. Staff at the front desk, bar, restaurant and room service were always friendly, genuine smiles and helpful attitude. The facilities are conveniently located, lush green and well maintained grounds. Wifi could have been a bit more stable.

Dear Pioneer793656, Thank you for your positive review and kind words regarding our customer service focus and well-maintained facilities. We are thrilled to hear that you had a great stay with us. Your feedback regarding the Wi-Fi stability is duly noted, and we will strive to improve in this area. We appreciate your valuable feedback and hope to welcome you back soon. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk

I'm sure it used to be great.

Catatan Tripadvisor 3.0/5

pollyu871 Ulasan TripAdvisor tersertifikasi

This facility simply doesn't live up to the Fairmont standard we've seen at other locations. We were provided a "junior suite" upon check-in as they had given our chosen room away, but we weren't happy with the "upgrade". The layout is funky, and the location is directly above the lobby, so no view whatsoever. The doors to the closets wouldn't stay closed, so the light was on in the closet all night. The next morning we went down for breakfast, and clearly hit it at a rush. When we were finally seated, we ordered lattes and went to get our breakfast from the buffet only to return to our table to find that someone else had been seated there and they were happily drinking our lattes. We were reseated, and then moved again as they wanted to give more room to another table. Another morning they forgot about our to-go breakfast and ended up making us late for our tour. And, don't even think about exploring the neighborhood; it is in a rough area of Nairobi right next to the expressway. All-in-all, it was just okay.

Dear Pauline, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our apologies for the inconveniences you faced during your stay, especially with the room allocation, breakfast service, and neighborhood location. Your comments are valuable to us, and we will address these issues internally to ensure they are not repeated. We appreciate your feedback as it helps us improve our services. We look forward to welcoming you for a more memorable experience Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Best place to stay in Nairobi

Catatan Tripadvisor 5.0/5

Joe F Ulasan TripAdvisor tersertifikasi

We spent 4 days here and it was wonderful. Great restaurants, beautiful rooms, spa and pool. But the people made the stay. From check in to check out nothing but the best! Lillian met us at the desk while checking in and throughout the stay to make sure we were ok. Everyone in the Fairmont Norfolk treated us like royalty. The restaurant, Tatu, was exceptional.

Dear Joe F, Thank you for your wonderful review! We are thrilled to hear that you enjoyed your 4-day stay with us, especially praising our great restaurants, beautiful rooms, spa, pool, and exceptional service from our team members, especially Lillian. Your kind words motivate us to continue providing top-notch experiences. We look forward to welcoming you back for another memorable stay. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 152 ulasan 9.3/10 Lokasi
  • 303 ulasan 7.5/10 Kamar
  • 561 ulasan 9/10 Pelayanan
  • 19 ulasan 3.2/10 Internet
  • 196 ulasan 8.8/10 Fasilitas
  • 168 ulasan 8.3/10 Suasana
  • 100 ulasan 9.6/10 Sarapan
  • 84 ulasan 7.4/10 Kebersihan

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