Raffles Hotel Le Royal 5 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 590

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Raffles Hotel Le Royal - Image 1
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Raffles Hotel Le Royal - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodia

Opis

O hotelu

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

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Lokalizacja hotelu

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

Pozycja GPS:11.576354, 104.918079

Telefon
Faks +855 23 981 168

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.8/5  Liczba opinii: 590

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 599

Certyfikat Doskonałości 2024

Amazing hotel

Ocena na stronie TripAdvisor 5.0/5

Stephanie P Rodziny - Opinia zatwierdzona w TripAdvisor

Absolutely fantastic hotel! Staff very friendly, everywhere super clean, gym is well equipped Elephant bar brilliant (food very average and not worth the price!) The lunch at the restaurant was great though Highly recommend staying here!

Overall disappointment given high expectations

Ocena na stronie TripAdvisor 3.0/5

Mark T Couples - Opinia zatwierdzona w TripAdvisor

Disappointed with room size for a balcony suite - room too cluttered and not allowing proper movement around the room. WiFi around the pool is non-existent and poor in the room. Breakfast was cold and non-availability of items on both days ie we had to chase to have items replace. Bar food was cold and took 59 minutes to arrive so overall disappointment

Disaster

Ocena na stronie TripAdvisor 1.0/5

Explore17905299694 Opinia zatwierdzona w TripAdvisor

Checked in on 31st. This is going to be a long and forgettable three-night stay. Don't miss Night 2 review. Gets interesting. The good: - Nothing The bad: - Almost everything. The bellman tampered with my suitcase. No reason or explanation was provided when I seriously questioned him. It's better to carry your luggage on your own. There is no consistent policy on payment. For a non-refundable booking where the app shows 100% of the stay has been paid for, they still needed full pre-authorization for full amount. When confronted, took an odd amount of $133.33 per night (they had mentioned $100 a night). Given welcome drink at check in, didn't even know what it was. Was neither told when served nor when asked. Was busy in arguing about pre-auth instead of following official policy. There was no status recognition, and no welcome letter for Accor Platinum members. They didn't even mention an upgrade until I asked (almost all categories of "rooms" were available to book at the time of check-in). Given four small pieces of chocolate. Other reviews show that guests received fruits, sweets, etc. No idea why the inferior treatment. There is no proper information on spa timings. The booklet in the room shows different timings than the actual ones. The pre-arrival mail team seemed uninterested in anything apart from upselling suite upgrades. Again, there was no status recognition there, even after I mentioned it. Maybe they don't care about loyalty. For someone spending close to $10,000 with the chain in an year, a simple thank you would do it, no need of a letter or anything. Expect the room to be turned down by this time of check in. Time was mentioned in mail. This is a basic service at Raffles, but that wasn't done here. No tour of the hotel was offered. The staff simply stated that the bar is near the lift and breakfast is served on the other side above or below some place (I can't even remember) and then whisked me to the room as if I were late to class in school. Night 2 Review:- Disappointment continues Absolutely disgusting breakfast experience, with no information on what could be made to order. My table had more of other people's drinks than mine due to improper service. The juices, I don't think, are freshly squeezed. It wasn't mentioned, and they didn't taste like it either (subject to correction here). The spa was good, but there was no mention of the 10% discount for diamond members (who cares about loyalty?). Yes, I'm diamond at the time of check in (mentioned as Platinum in the earlier review), I didn't check, the hotel obviously didn't care (why care about someone who has spent close to $12,000 at the chain this year). The room was made up well on time, and turndown service was done (thankfully). Some kind of drink (likely to be gin) in a glass was provided with tonic water that had been left open (tonic water is carbonated, as you know, the picture is self explanatory, so no use of it). In-room dining was a mixed bag. The food tasted good, but the question is, where do I put the tray and eat it? This is the first Raffles without cart service, I believe. There's absolutely no room to put the tray. It just doesn't fit anywhere. Even the person who brought it had no idea where to put it. The upgraded room is apparently called the Landmark King Pool View, which comes with butler service. But my butler seems to be missing in action, with no information provided. This is important as Raffles (just like the St. Regis) emphasizes its butler service as a brand differentiator (the first thing one sees when opening the website). I probably should have guessed the stay was going to be this bad when there was no pre-arrival preference sheet/form sent over via email (not sure if it's still something they do). Other Raffles hotels send an email with the subject "Raffles is expecting you." Interestingly, the hotel responds to five-star reviews quicker than a one-star one. It should be the other way around for a Raffles. I bumped into Mr. Thomas Bianco at the restaurant. He was aware of the ongoing issues that I was having. Thanks to him for hearing out what I had to say. If I hadn't run into him, it would have easily been more than 40 hours without even an acknowledgment of the problem.

Dear Explore17905299694, Thank you sincerely for sharing your detailed feedback regarding your experience with us. It was a pleasure to meet with you in person over your stay with us, allowing me the opportunity to apologize directly and better understand the multiple concerns you have encountered over your stay. I am deeply disappointed to hear of these issues and want to assure you that I will personally address each one with our team. Your feedback is invaluable to us, serving as a guide for improving the quality of our service and honoring the trust of our valued residents such as yourself. Please accept our apologies once again, as this experience does not reflect our standards. Should you have any additional observations, please feel free to reach out to me directly. On behalf of our entire team, thank you once more for your continued support and loyalty. We hope you have a memorable time in Phnom Penh and we are looking forward to welcoming you back upon your next visit in the new year. Yours sincerely, Dagmar Lyons General Manager

A great place in Phnom Penh

Ocena na stronie TripAdvisor 5.0/5

Peter_Out Couples - Opinia zatwierdzona w TripAdvisor

Stayed for two nights, the welcome was excellent, the restaurants were both very good, we used the Le Phnom 1929 for breakfast and Le Royal for our evening meal. The room was really nice and well equipped, there was a treat as the bed was decorated with roses in a heart shape as it was our wedding anniversary while were away, there was also a cake in the room. There were chocolates and local sweets in the room on arrival. When we ate in the Le Royal we were also treat by the kitchen with a fruit platter with a candle! The Elephant Bar was a great venue and well stocked.

Dear Peter_Out, Thank you for sharing such a lovely review of your recent stay with us at Raffles Hotel Le Royal! It was our pleasure to celebrate your special anniversary with personalized touches like the roses, cake, and special treats, and we're delighted to hear that these details added to your experience. We’re thrilled you enjoyed dining at Le Phnom 1929 and Le Royal, as well as the unique ambiance of our iconic Elephant Bar. Your kind words inspire us to continue crafting memorable experiences, and we look forward to welcoming you back for more special moments in the future! Yours sincerely, Thomas Bianco Executive Assistant Manager

Superb and atmospheric must stay hotel!

Ocena na stronie TripAdvisor 5.0/5

K3521BYtomm Opinia zatwierdzona w TripAdvisor

This is a brilliant, historic property with amazing location, superb restaurants including the breakfast and an incredible bar, all wrapped up with some very good service. I had a very minor issue with the sheets on my bed one of the evenings and the hotel dealt with it in such a brilliant way by all members of staff involved that I was truly thankful and grateful for their service and in future would always recommend this hotel to others and also I will always stay there on my visits to Phnom Penh in the future. In the customer service industry, to be able to turn an issue into a massive win for the hotel and for the customer is very hard indeed and this hotel managed to do that and more. What a great place and the Phnom Penh and Singapore Sling cocktails in the Elephant bar were definitely the best cocktails I ever tried.

Dear K3521BYtomm, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Raffles Hotel Le Royal and appreciated our historic charm and prime location. It's great to know that our team turned a minor issue into a memorable experience for you—providing exceptional service is our top priority, and your kind words affirm our commitment to excellence. I would like nevertheless, to personally apologize for the initial issues which should have been avoided. We’re also thrilled that you enjoyed our cocktails at the Elephant Bar; the Phnom Penh and Singapore Sling are indeed favorites! We can’t wait to welcome you back on your next visit to Phnom Penh for more unforgettable moments. Thank you for recommending us! Yours sincerely, Thomas Bianco Executive Assistant Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 102 Liczba opinii 9.5/10 Lokalizacja
  • 221 Liczba opinii 8.6/10 Pokój
  • 466 Liczba opinii 9.1/10 Obsługa
  • 5 Liczba opinii 8.3/10 Internet
  • 160 Liczba opinii 9.2/10 Klimat
  • 155 Liczba opinii 9.4/10 Udogodnienia
  • 155 Liczba opinii 7.3/10 Jedzenie
  • 111 Liczba opinii 8.6/10 Śniadanie

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