Raffles Hotel Le Royal 5 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 606

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Raffles Hotel Le Royal - Image 1
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92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodia

Opis

O hotelu

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

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Lokalizacja hotelu

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

Pozycja GPS:11.576354, 104.918079

Telefon
Faks +855 23 981 168

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.8/5  Liczba opinii: 606

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 602

Certyfikat Doskonałości 2024

Calm and Cocktails

Ocena na stronie TripAdvisor 5.0/5

Andrew W Couples - Opinia zatwierdzona w TripAdvisor

Wonderful to stay in such an iconic building, with such a history. We ended up paying bit extra (very reasonable upgrade, though) to stay in a suite in the main (old) building and so glad we did. It’s like stepping back in time (although with all the modern touches you require) and I felt we could have been in an Agatha Christie novel (without a murder to solve, fortunately!). I was reading about the role of the hotel in the troubled times of the mid-70s and how the journalists saw the hotel as a haven to get back to from the front line. Well, Phnom Penh isn’t like that now, and is a wonderfully chaotic city to visit, but Le Royal was still a haven of calm to return to; to sit around the pool, drink cocktails in the Elephant Bar (we did have a few…), or have a meal in the cafe restaurant, which also was superb (and very reasonable from a London-price perspective). We felt very spoilt and lucky to have been there, and to have visited such a wonderful country - it’s the people who make a trip and Le Royal and its team played a key, wonderful, part in that. If ever back in Phnom Penh (and I have a feeling we will be in the not too distant future), I know where we will be staying…and where the calm and the cocktails will be waiting.

Nice stay

Ocena na stronie TripAdvisor 4.0/5

Kris D Opinia zatwierdzona w TripAdvisor

Super well located hotel in the city centre with super pool and good bar with nice atmosphere and dito service ! Breakfast was served in buffet and on table where preference is the last one. Spa services are good but you pay the price for this one as well.

Dear KrisD981, Thank you for sharing your experience with us following your recent stay at Raffles Hotel Le Royal! We’re delighted to hear that you enjoyed the central location, our beautiful pool, and the inviting atmosphere at the bar. It’s good to read that the service met your expectations and that you appreciated the blend of buffet and table service for breakfast. We hope to welcome you back for another relaxing and memorable stay! Yours sincerely, Thomas Bianco Executive Assistant Manager

Amazing hotel

Ocena na stronie TripAdvisor 5.0/5

Stephanie P Rodziny - Opinia zatwierdzona w TripAdvisor

Absolutely fantastic hotel! Staff very friendly, everywhere super clean, gym is well equipped Elephant bar brilliant (food very average and not worth the price!) The lunch at the restaurant was great though Highly recommend staying here!

Dear Stephanie P, Thank you for your glowing review! We're thrilled you found the hotel fantastic, appreciated the friendly team, cleanliness, and well-equipped gym. It's great to hear you enjoyed the Elephant Bar’s ambiance and had a delightful lunch at the restaurant. Thank you for sharing your feedback on the bar food and will share it with our culinary team to ensure we meet the high standards you expect. We look forward to welcoming you back for another wonderful stay! Yours sincerely, Thomas Bianco Executive Assistant Manager

Overall disappointment given high expectations

Ocena na stronie TripAdvisor 3.0/5

Mark T Couples - Opinia zatwierdzona w TripAdvisor

Disappointed with room size for a balcony suite - room too cluttered and not allowing proper movement around the room. WiFi around the pool is non-existent and poor in the room. Breakfast was cold and non-availability of items on both days ie we had to chase to have items replace. Bar food was cold and took 59 minutes to arrive so overall disappointment

Dear Mark T, Thank you for sharing your feedback, and we’re truly sorry that your experience did not meet your expectations. We understand your concerns regarding the room layout, WiFi connectivity, and delays in service. These are not the standards we strive to uphold. Your comments about breakfast and bar service have been noted, and we will work closely with our team to address these issues promptly. We sincerely regret that your stay fell short and hope to have the opportunity to make it right on a future visit. Your feedback is invaluable in helping us improve. Please feel free to contact me personally at thomas.bianco@raffles.com should you need any help in organizing a future trip to Phnom Penh, as I would be glad to personally oversee that we exceed your expectations. Yours sincerely, Thomas Bianco Executive Assistant Manager

Disaster

Ocena na stronie TripAdvisor 1.0/5

Explore17905299694 Opinia zatwierdzona w TripAdvisor

Checked in on 31st. This is going to be a long and forgettable three-night stay. Don't miss Night 2 review. Gets interesting. The good: - Nothing The bad: - Almost everything. The bellman tampered with my suitcase. No reason or explanation was provided when I seriously questioned him. It's better to carry your luggage on your own. There is no consistent policy on payment. For a non-refundable booking where the app shows 100% of the stay has been paid for, they still needed full pre-authorization for full amount. When confronted, took an odd amount of $133.33 per night (they had mentioned $100 a night). Given welcome drink at check in, didn't even know what it was. Was neither told when served nor when asked. Was busy in arguing about pre-auth instead of following official policy. There was no status recognition, and no welcome letter for Accor Platinum members. They didn't even mention an upgrade until I asked (almost all categories of "rooms" were available to book at the time of check-in). Given four small pieces of chocolate. Other reviews show that guests received fruits, sweets, etc. No idea why the inferior treatment. There is no proper information on spa timings. The booklet in the room shows different timings than the actual ones. The pre-arrival mail team seemed uninterested in anything apart from upselling suite upgrades. Again, there was no status recognition there, even after I mentioned it. Maybe they don't care about loyalty. For someone spending close to $10,000 with the chain in an year, a simple thank you would do it, no need of a letter or anything. Expect the room to be turned down by this time of check in. Time was mentioned in mail. This is a basic service at Raffles, but that wasn't done here. No tour of the hotel was offered. The staff simply stated that the bar is near the lift and breakfast is served on the other side above or below some place (I can't even remember) and then whisked me to the room as if I were late to class in school. Night 2 Review:- Disappointment continues Absolutely disgusting breakfast experience, with no information on what could be made to order. My table had more of other people's drinks than mine due to improper service. The juices, I don't think, are freshly squeezed. It wasn't mentioned, and they didn't taste like it either (subject to correction here). The spa was good, but there was no mention of the 10% discount for diamond members (who cares about loyalty?). Yes, I'm diamond at the time of check in (mentioned as Platinum in the earlier review), I didn't check, the hotel obviously didn't care (why care about someone who has spent close to $12,000 at the chain this year). The room was made up well on time, and turndown service was done (thankfully). Some kind of drink (likely to be gin) in a glass was provided with tonic water that had been left open (tonic water is carbonated, as you know, the picture is self explanatory, so no use of it). In-room dining was a mixed bag. The food tasted good, but the question is, where do I put the tray and eat it? This is the first Raffles without cart service, I believe. There's absolutely no room to put the tray. It just doesn't fit anywhere. Even the person who brought it had no idea where to put it. The upgraded room is apparently called the Landmark King Pool View, which comes with butler service. But my butler seems to be missing in action, with no information provided. This is important as Raffles (just like the St. Regis) emphasizes its butler service as a brand differentiator (the first thing one sees when opening the website). I probably should have guessed the stay was going to be this bad when there was no pre-arrival preference sheet/form sent over via email (not sure if it's still something they do). Other Raffles hotels send an email with the subject "Raffles is expecting you." Interestingly, the hotel responds to five-star reviews quicker than a one-star one. It should be the other way around for a Raffles. I bumped into Mr. Thomas Bianco at the restaurant. He was aware of the ongoing issues that I was having. Thanks to him for hearing out what I had to say. If I hadn't run into him, it would have easily been more than 40 hours without even an acknowledgment of the problem.

Dear Explore17905299694, Thank you sincerely for sharing your detailed feedback regarding your experience with us. It was a pleasure to meet with you in person over your stay with us, allowing me the opportunity to apologize directly and better understand the multiple concerns you have encountered over your stay. I am deeply disappointed to hear of these issues and want to assure you that I will personally address each one with our team. Your feedback is invaluable to us, serving as a guide for improving the quality of our service and honoring the trust of our valued residents such as yourself. Please accept our apologies once again, as this experience does not reflect our standards. Should you have any additional observations, please feel free to reach out to me directly. On behalf of our entire team, thank you once more for your continued support and loyalty. We hope you have a memorable time in Phnom Penh and we are looking forward to welcoming you back upon your next visit in the new year. Yours sincerely, Dagmar Lyons General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 102 Liczba opinii 9.5/10 Lokalizacja
  • 221 Liczba opinii 8.6/10 Pokój
  • 466 Liczba opinii 9.1/10 Obsługa
  • 5 Liczba opinii 8.3/10 Internet
  • 160 Liczba opinii 9.2/10 Klimat
  • 155 Liczba opinii 9.4/10 Udogodnienia
  • 155 Liczba opinii 7.3/10 Jedzenie
  • 111 Liczba opinii 8.6/10 Śniadanie

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