Le Royal Monceau - Raffles Paris

My wife and I stayed at this hotel many years ago. It was our first holiday together, before we were married. Since our last stay, the hotel has been renovated and is beautiful. We had significant issues with the service. When we arrived, after a long days travelling with children, the beds for the children were not prepared. And it took 3 hours of increasingly irate calls and visits to reception to get the kids beds sorted. To add insult to injury, the next day we were out enjoying Paris, and when we returned to the room it hadn't been cleaned. The hotel management took our issues very seriously and turned it around for us. The room we stayed in was amazing.........expensive, but jaw dropping. And its a great location. If the proof of the pudding is in the eating, we would stay again. We have stayed at Le Bristol and George 5.....despite the issues I would stay here over those other great hotels.Well, maybe.

Probably the best hotel we have ever stayed! They couldn’t do enough for us! Daily! The buffet breakfast was breathtaking.. they found out it was our anniversary- they decorated our room beautifully with rose petals and balloons.. there was pastries and fruit in our room daily .. I could go on and on!! We will definitely go back as soon as possible!! The room and hotel were beyond clean. They make sure to ask if you are happy with the room.. daily! Amazing staff. Wonderful place. Tres bien!!

We had very bad service with the staff assigned to our room, unfortunately. Very poorly trained. They left our room service tray sitting in the hall outside our room for almost 24 hours, which is disgusting. They could not seem to grasp how to put ice in an ice bucket so that the champagne would stay chilled, and suggested that I should take care of it myself. Cleaning products were sitting on the bedroom floor when we checked in. We had requested sparkling water in our room before arrival and instead were given still water every day. On and on. On a more positive note, the breakfast buffet was excellent every morning - lots of delicious choices.

Spent 2,000$ per night at this place and there is nothing special at all about it. The room was not available until almost 16:00 which is ridiculous considering all hotels guarantee a 15:00 check in time. The room itself was very average. The lobby and common areas are not nice. The service at the bar/lounge is terrible. For this kind of money I would much prefer staying at four seasons, le meurice or cheval blanc.

We’ll located amazing stuff definitely will be back fist time in this hotel it won’t be the last I’ll recommend this establishment to friends and colleagues the staff did everything to make our stay unforgettable,they helped recommend place to go and restaurants to enjoy.