Le Royal Monceau - Raffles Париж 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 011

Гарантия
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Le Royal Monceau - Raffles Париж - Image 1
Le Royal Monceau - Raffles Париж - Image 2
Le Royal Monceau - Raffles Париж - Image 3
Le Royal Monceau - Raffles Париж - Image 4
37 Avenue Hoche, 75008 ПАРИЖ, Франция

Описание

Особенности отеля

  • Знак чистоты и профилактики ALLSAFE

  • Рядом с Триумфальной аркой и Елисейскими полями

  • Четыре ресторана высокой кухни, включая Matsuhisa Paris от знаменитого шефа Нобу

  • Роскошный спа-центр с индивидуальными процедурами от Dr. Barbara Strum, 111Skin и Nooance.

  • Зал для мероприятий с арт-галереей, ультрасовременным кинотеатром и гостиной на 150 мест

Наши номера

Расположение отеля

Le Royal Monceau - Raffles Париж

37 Avenue Hoche
75008 ПАРИЖ
Франция

GPS:48.875798, 2.300153

Телефон
Факс +33 1 45 63 12 69

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 1 011

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 795

Сертификат качества 2024

Great Bar Scene

Примечание: Tripadvisor 5.0/5

mackay-7 Реальные отзывы TripAdvisor

We stayed 2 x nights in an Executive room, the size was good and its in a great location, we really liked the décor. The concierge did a great job booking restaurants for us, we were very impressed with the service. The bar is very cool, lots of choice for Champagne. We had lunch in the bar and Nobu, plus a massage in the spa. Overall a great stay, the only downside is the bed and linen is not as good as a FS or MO.

Dear Guest, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay with us, especially the décor, our bar scene, and the attentive service provided by our concierge team. It's also wonderful to know that you had an enjoyable lunch at the bar and Matsuhisa, as well as a relaxing massage in the spa. We appreciate your feedback regarding the bed and linen and will certainly look into ways to improve this aspect for our guests. We look forward to welcoming you back for another great experience! Best regards, Le Royal Monceau - Raffles Paris

Great location, pool & food, but Philippe Starck's room design a constant tripping hazard

Примечание: Tripadvisor 3.0/5

McGyverNYC Реальные отзывы TripAdvisor

Location great, but the stuffy, eclectic and extrely impractical room design by Philippe Starck is a disaster and should be remade very soon with minimalist new design Food fantastic, reception staff not 5 star+ flexible Pool 20 meters, that's great for a Paris hotel!

Dear Mc Gyver, Thank you for sharing your thoughts about your recent stay with us. We're pleased to hear that you enjoyed our prime location, the fantastic food, and our 20-meter pool – a rare find in Paris! However, we regret that the room design did not meet your expectations. Philippe Starck’s creative approach can be polarising, and we appreciate your feedback regarding the layout. We will certainly take your comments into consideration as we strive to continually improve our guest experience. We also value your input about the reception staff. Providing flexible and impeccable service is a top priority for us, and we will review your experience with the team to ensure we meet the highest standards. We hope to welcome you back soon and provide you with an even more refined experience. Best regards, Le Royal Monceau - Raffles Paris

Would come back.

Примечание: Tripadvisor 4.0/5

Tamara C Семьи - Реальные отзывы TripAdvisor

Philip Stark touches old charm. Very well executed and super friendly staff. Small hiccups such as noisy room were reimbursed generously. The Spa for sure needs an update especially the Sauna. Amazing bedding, linen and beautiful bath towels.. cloud like . A bit too many mirrors in the room and may be very tricky to use light switches . Breakfast is expensive. And doesn’t feel relaxed as it’s in the Japanese restaurant that faces the entree of the hotel so there is a lot of commute. And at such room rate could be included. Whatsapp butler service is convenient. The location is excellent as on a quiet street but still in center. Very nice valet staff and a beautiful boutique. Not sure if Pool should be offered to outside guests and as dogs are allowed but there are carpets it doesn’t feel luxurious at times.

Dear Guest, Thank you for sharing your thoughts. We are pleased to hear that you enjoyed the touches of Philippe Starck's design, the friendly service, and the comfort of our bedding and linens. We also appreciate your constructive comments regarding the noise in the room, the spa, and the breakfast experience. Please rest assured that we are continuously working to improve these aspects to provide a truly relaxing and luxurious experience for all our guests. We also take your feedback regarding the pool and pets seriously, and we will consider it moving forward. We would be delighted to welcome you back for an even more seamless stay next time. Best regards, Le Royal Monceau - Raffles Paris

Raffles Paris a Real Luxury Property

Примечание: Tripadvisor 5.0/5

Ali C Solo travel - Реальные отзывы TripAdvisor

I recently spent three nights at Le Royal Monceau Raffles Paris, and it was fantastic. The staff was professional, the decor luxurious, and the rooms were comfortable. The amenities were outstanding, making my stay truly enjoyable. This hotel has now become one of my favorite luxury spots in Europe. The Raffles brand never disappoints you.

Dear Guest, Thank you for sharing such a wonderful review of your recent stay at Le Royal Monceau - Raffles Paris. We are thrilled to hear that you enjoyed the professional service, luxurious décor, and comfort of our rooms. It’s an honour to have become one of your favourite luxury spots in Europe. We look forward to welcoming you back soon for another exceptional experience. Warm regards, Le Royal Monceau - Raffles Paris

An unpleasant experience at Le Royal Monceau

Примечание: Tripadvisor 1.0/5

982franciscoa Couples - Реальные отзывы TripAdvisor

I had a very bad experience at Le Royal Monceau Raffles Paris, in what is probably my farewell to Raffles hotels, after having been a client at their properties in Dubai, Singapore, Seychelles and London. My wife and I arrived after a 7 hour flight to the hotel for a 2-night stay only to find out that our room, 15 minutes before 3pm, was not ready. We had a drink at the bar waiting for the room (which we paid for ourselves, no one apologized or invited us for the delay), and went back to the reception desk around 15.20. The room was not ready yet. They offered us to wait longer, but finally -after my insistance- found a room of the same category (Artist room). Our room was located in the first floor, close to a very busy, noisy gaming room celebrating a kids' party. When we entered the room we were disappointed by the (in our opinion) poor design, but in a second look we saw different stains in the carpet, curtains, damaged sofa, some scratched pieces of furniture... that revealed an overall defective and very tired room. We decided to leave, due to the corcumstances and not being offered another room (only a suite with an aditional cost of 1,800 euros per night) and asked for a waiver of their cancellation policy, since they had provided us with a deficient room at a noisy place and after the check-in time! The cold, uninterested answer from their front reception manager after unfeltly apologizing was very clear: they don't make any refunds since that is their policy, and charged us with a fee amounting to 1,071 euros. After the unfortunate incident I tried to obtain a form to file a complaint as a consumer whose rights had been violated, but so far I didn't hear from them (I was told they would send it by email, which so far-the day after my request took place- they have not done). In a caricature-like, almost grotesque last show of their lack of proffessionality, we had to wait over 15 minutes for our bags to be returned and finally leave the place- apparently they had been misplaced somewhere, since we were asked about their size and colour... All in all, and regrettably, the Royal Monceau is currently far below the category they try to position themselves in, which they clearly showed with their lack of interest for their guests' opinions or needs, their pettiness and their negligent management of the situation, not only with their inability to produce a high-quality room.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience at Le Royal Monceau - Raffles Paris. Please allow us to extend our sincerest apologies for the inconvenience caused during your stay, as this does not reflect the high standards we aim to offer our guests. We deeply regret that your room was not ready upon arrival and that there was a lack of communication regarding the delay. We understand that this must have been frustrating, especially after a long flight, and we truly apologise for not providing a more welcoming and prompt solution. Additionally, we are sorry to hear about the condition of the room you were assigned, and we take your feedback regarding cleanliness and the state of the room very seriously. We will ensure that our housekeeping and maintenance teams are made aware of the issues you mentioned so we can address them immediately. We are also sorry that your interactions with our reception team did not meet the level of service you should have received. Your experience in this regard certainly does not align with the values of hospitality and professionalism that we strive for at Le Royal Monceau. Regarding your request to file a complaint, we regret that you did not receive a timely response. We will follow up to ensure that your request is handled appropriately and promptly. Your comments are valuable, and we are committed to addressing these concerns to ensure that future guests do not encounter similar issues. We sincerely hope you will consider giving us another opportunity to welcome you back and restore your confidence in our services. Kind regards, Le Royal Monceau - Raffles Paris

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  • 124 Отзывов 6.9/10 Комфорт
  • 105 Отзывов 8.4/10 Завтрак
  • 103 Отзывов 7.7/10 Удобства

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