Отель Mercure Париж 17 Батиньоль

Отель Mercure Париж 17 Батиньоль 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 855

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Особенности отеля

  • Патио, затененный внутренний двор

  • Двухэтажные люксы, вид на парижские памятники

  • Бар Burgundy, ассортимент бургундских вин Гран Крю

  • Отель с сертификатом ALLSAFE

  • Меню на заказ обеспечит незабываемый отдых

сертифицированный отель ALLSAFE

Расположение отеля

Отель Mercure Париж 17 Батиньоль

118 Rue De Tocqueville
75017 ПАРИЖ
Франция

  • На самолете

    ROISSY CDG На расстоянии 28 км / 17,4 миль

  • На поезде

    ST LAZARE На расстоянии 2 км / 1,24 миль

GPS:48.888137, 2.306853

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  • Кондиционер
  • Wi-Fi
  • Бар
  • Помещения для деловых встреч

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Рейтинг ALL  4.6/5  Отзывов: 855

Рейтинг TripAdvisor  4.5/5  Отзывов: 222

Сертификат качества 2022

Good but not wow

Примечание: Tripadvisor 4.0/5

Daffodil2004 Семьи - Реальные отзывы TripAdvisor

I booked 2 rooms for 3 nights. The price was good on a room only basis. Breakfast was expensive at €18 a head. There’s a lovely bakery about 5 minutes walk away so save your cash and get the steps in. I chose the location due to the proximity to the RER station for a trip to Versailles. Otherwise I would not have chosen this hotel as it is over a mile away from the closest tourists attraction, the Arc de Triomphe. The rooms are well equipped and spacious via Paris standards. One of the rooms was not set correctly upon check in and we had to continually ask for it to be sorted. One of the allocated rooms on arrival was not a premium room I booked and didn’t have a shower - this issue was quickly resolved but it shouldn’t have needed to be. The rooms were fixed daily and bottled water and coffee pods replenished. Robes, slippers and premium toiletries were provided. The bedding isn’t the best quality - a polycotton blend which made sleeping a bit uncomfortable. If you’re in a room facing in to the courtyard you will be disturbed by the slightest noise down below if the window is left open. The air con, however, works well. In summary, a very genetic and ‘modern’ hotel which met the need but nothing ‘wow’ or special.

Dear Daffodil2004, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris 17 Batignolles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Quintin General Manager

Don't build people's hopes up only to ultimately let them down

Примечание: Tripadvisor 2.0/5

eirelink Реальные отзывы TripAdvisor

As a 60th birthday present to myself, I arranged for all the family to spend my birthday weekend in Paris. I made three bookings: one for my wife and I (3 nights), one for my daughter (3 nights) and one for my son and his partner (2 nights). I chose the bed and breakfast option, which, for some reason, did not work on my wife's and my reservation. Therefore, my children had a full breakfast while my wife and I had to be content with a coffee and croissant next door. The hotel offered the possibility of breakfast, but at €18 pp a day the cost was exorbitant, so we declined. Given the logistical scope of the operation - all of us live in different countries - and the fact it was for my 60th birthday, I contacted the hotel in advance to ask for an early check in and a late checkout. I have been a member of the Accor loyalty programme for decades although I don't travel as much as I used to. Wishing to make the most of our time in Paris, and given the occasion, I didn't anticipate a problem in theis regard. This was their reply: 'De plus, nous essaieront tant que possible de vous mettre dans un étage supérieur avec vue sur rue pour profiter de nos chaleureux toits parisiens, et de procéder à un early check in ou d’un late check out, et ce sous réserve de nos disponibilités.' Basically translated, the message in English says: "In addition, we will try as much as possible to put you on an upper floor with a view of the street to take advantage of our warm Parisian roofs, and to proceed with an early check in or a late check out, subject to our availability." 'Subject to availability' being the key words here. When we arrived at the hotel, the male receptionist did not offer us an early check in. I showed him his colleague's email. He simply shrugged his shoulders, saying that the room was not ready. We asked to stow our bags in the left luggage and went to find lunch. On our return, the same receptionist gave is the keys to room 417, far below the lofty heights and the 'warm Parisian rooftops'. We had a view of a faux Mansart rooftop on the building opposite which was new and not particularly 'warm'. Our son was given a bigger room than us (416); yet here I was paying for eight nights' accommodation plus seven breakfasts. We were also denied a late checkout, which meant we went to the airport 5 hours before schedule. Recpetion could not even give me one unified invoice. The way we were treated, ultimately, ruined my 60th birthday. Never again.

Dear Eirelink, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 17 Batignolles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Quintin General Manager

Reasonable sized rooms

Примечание: Tripadvisor 4.0/5

Martin H Реальные отзывы TripAdvisor

The bedroom and bathroom were of a reasonable size for what you pay for this hotel. It's a little bit of a walk to the nearest Metro and for some reason it was difficult to get an Uber when we needed it. We saw that other guests also had the same problem. The staff were comfortable and competent in speaking English.

Dear Martin, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris 17 Batignolles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Quintin General Manager

Great Rooms and Location, Staff need a lesson in Hospitality

Примечание: Tripadvisor 3.0/5

Travellers360 Couples - Реальные отзывы TripAdvisor

The stay was great as the room was very clean and a good size being in Paris. The room came with free water which was a very nice gesture and was very well kept. The location was convenient and a simple 15 minute walk to the Arc de Triomphe. However this is where the praises end. The staff at this hotel are mediocre at best. The house cleaning staff were great but the front desk staff were questionable. They seemed very displeased with helping us and rushing through the process. Never offered to help with bags. Also the front desk staff were all huddled together chit chatting like friends even in front of me in French like I didn’t understand or care. Terrible first impressions. One night I came to ask for some ice and I was told to talk to the bartender who then told me it’s reserved for paying guests only at the bar. What terrible service. Also another time I caught the front desk person sitting at the bar having a drink “unsure if it was alcoholic or not” and watching a football game on the TV even though he was on duty. The staff need retraining on respect and being professional. I understand they can’t accommodate every request but simple things like this at a 4 star hotel is a bit ridiculous not to mention the lack of professionalism.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 17 Batignolles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Quintin General Manager

Rooms very tiny and poorly maintained. Unsafe tub/shower for short or older people.

Примечание: Tripadvisor 2.0/5

RetiredTravler1 Реальные отзывы TripAdvisor

I'll start by saying what was good. Great breakfast with nice outdoor courtyard, room was clean (when they actually cleaned it). The room had a modern look and feel. Beds and pillows were comfortable. Outlets well located but bring adapters. We stayed as part of a Trafalgar tour but added 2 days before the tour. It was also the hotel the tour ended for the last 2 nights. We were there for a total of 5 nights in 2 different rooms. We lost the balcony room we paid for when desk clerk said he put us in a room we would not have to switch from. No price adjustment. Room is about the size of am interior room on a cruise ship. Very Tiny! Sink was clogged and shower hose defective in first room. Had to rubber band the shower head to the pipe to use it in that room. Toilet is in a separate room from the sink and shower. The tub/ shower combo has very high walls, perhaps as high as a large jetted tub (which this was not). No grab bars. My wife and I found it extremely hard to get in and out safety, especially since the half glass door did not prevent water from getting all over the floor. We are in our early 70s and normally have no problems getting in and out of a tub hotel tub shower. In the second room on the back end of our stay, one of the shelves in the closet was missing one of the four pins that hold in in place making it unusable. Of course it was the middle one that would be used most. Don't understand how housekeeping did not see that. It was so obvious when you opened the closet door. Also in the 2nd room, our room was never made up after the first night. They replaced the 2 mimi cookies in the room but no towel change, wasterpaper baskets never emptied, beds not made, nothing. We got back late and just put up with it. The hotel appears to be understaffed. While some say this hotel is conveniently located to the attractions in Paris, this may be true if you are ok using their Metro in a foriegn country. We were not, and each trip into Paris cost 30 - 35 Euros. Our tour had us staying in a few other Mecure hotels. While this was the worst, but some of the others had their issues as well, although nothing major. Makes me think that this is the way this hotel chain operates or perhaps Americans may expect more from a hotel.

Monsieur Sladowski, C’est la seconde fois que je lis votre commentaire sur des réseaux sociaux différents. En pré night, vous aviez réservé une chambre dite « Supérieure » et ensuite avec votre groupe, nos engagements correspondaient à une chambre dite « Privilège » et donc vous avez été surclassé afin de ne pas avoir à changer de chambre et sans supplément !!! Vous avez donc profité gracieusement de produits Nuxe, d’une machine à café Nespresso, de peignoirs et de chaussons alors que vous ne deviez pas en chambre Supérieure. Je ne comprends donc pas votre remarque. Je ne comprends pas également votre remarque concernant la taille de nos chambres, celle dont vous avez profité, chambre 104, mesure 20 m², c’est plutôt une belle surface pour une chambre d’hôtel sur Paris. Vous avez quitté l’hôtel le 6 juin et c’est seulement 20 jours plus tard que vous nous informez des différents problèmes techniques !!! Ce n’était pas plus simple de demander une intervention le 1er jour !!! De plus, notre service technique a vérifié l’écoulement de la vasque et de la baignoire, aucun problème, idem pour les étagères qui tiennent correctement sans aucun souci !!! Concernant les dimensions de la baignoire, celle-ci sont aux normes en vigueur. Nous ne sommes pas en sous-effectif, mais nous avons récemment recruté des collaborateurs qui ont besoin de formation et d’accompagnement pendant un certain temps avant d’être autonome. D’autre part, je tiens à vous informer que nous ne sommes en aucun cas responsables de la gestion et des tarifs des transports Parisiens !!! Je peux vous communiquer les coordonnées de l’office du tourisme de Paris ou de la RATP si besoin. Cordialement Olivier Quintin Directeur

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