Le Royal Monceau - Raffles Paris 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 874 件のレビュー

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37 Avenue Hoche, 75008 PARIS, France

説明

ホテルのその他の情報

  • Labeled ALLSAFE

  • Close to the Arc de Triomphe and Champs Elysées

  • Four fine dining restaurants, including Matsuhisa Paris by world-renowned Chef Nobu

  • Luxury spa with tailored treatments thanks to the groundbreaking concept My Blend by Clarins

  • First-class events venue with an art gallery, ultra-modern cinema and 150-seat reception room

当ホテルの客室

ホテル所在地

Le Royal Monceau - Raffles Paris

37 Avenue Hoche
75008 PARIS
France

GPS:48.875798, 2.300153

電話番号
ファックス +33 1 45 63 12 69

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  874 件のレビュー

トリップアドバイザーの評価  4.5/5  1,784 件のレビュー

2024エクセレンス認証

雰囲気は素敵

お客さまの声 4.0/5

渡辺靖子 ファミリー - 確認済みレビュー すべて

フロントの方々は、素晴らしいですが、ハウスキーピングは、全くダメでした。3泊しましたが、お掃除は、次の日から全くできていませんでしたし、朝8時になると工事の音がうるさくビックリしました。前夜に連絡を頂ければ良かったです。掃除はグラスですら交換していませんでした。びっくりいたしました。シンガポールのラッフルズはよく参りますが、比較になりません。フロントに連絡しても交換に来ない、グラスにはビックリしました。フロントの方々に悪かったのでこれ以上は、連絡しませんでした。

An unpleasant experience at Le Royal Monceau

トリップアドバイザーの評価 1.0/5

982franciscoa Couples - トリップアドバイザー認証口コミ

I had a very bad experience at Le Royal Monceau Raffles Paris, in what is probably my farewell to Raffles hotels, after having been a client at their properties in Dubai, Singapore, Seychelles and London. My wife and I arrived after a 7 hour flight to the hotel for a 2-night stay only to find out that our room, 15 minutes before 3pm, was not ready. We had a drink at the bar waiting for the room (which we paid for ourselves, no one apologized or invited us for the delay), and went back to the reception desk around 15.20. The room was not ready yet. They offered us to wait longer, but finally -after my insistance- found a room of the same category (Artist room). Our room was located in the first floor, close to a very busy, noisy gaming room celebrating a kids' party. When we entered the room we were disappointed by the (in our opinion) poor design, but in a second look we saw different stains in the carpet, curtains, damaged sofa, some scratched pieces of furniture... that revealed an overall defective and very tired room. We decided to leave, due to the corcumstances and not being offered another room (only a suite with an aditional cost of 1,800 euros per night) and asked for a waiver of their cancellation policy, since they had provided us with a deficient room at a noisy place and after the check-in time! The cold, uninterested answer from their front reception manager after unfeltly apologizing was very clear: they don't make any refunds since that is their policy, and charged us with a fee amounting to 1,071 euros. After the unfortunate incident I tried to obtain a form to file a complaint as a consumer whose rights had been violated, but so far I didn't hear from them (I was told they would send it by email, which so far-the day after my request took place- they have not done). In a caricature-like, almost grotesque last show of their lack of proffessionality, we had to wait over 15 minutes for our bags to be returned and finally leave the place- apparently they had been misplaced somewhere, since we were asked about their size and colour... All in all, and regrettably, the Royal Monceau is currently far below the category they try to position themselves in, which they clearly showed with their lack of interest for their guests' opinions or needs, their pettiness and their negligent management of the situation, not only with their inability to produce a high-quality room.

My New Favorite Hotel in Paris

トリップアドバイザーの評価 5.0/5

MarthaG717 Solo travel - トリップアドバイザー認証口コミ

I came as a stop over because I had work in. Budapest and I had come so far, so why not visit Paris at Christmas? I booked this hotel at the recommendation of AMEX, where the agent told me anyone he had sent here loved it. Sure enough, I loved it! This hotel is simply perfection. Location is outstanding. You are near everything. You can walk everywhere and also the metro is a few short blocks away (I came via subway because I like public transport and it is so easy for those who care). The staff are lovely. They are gracious and kind and welcoming. I was traveling alone and they made me feel safe and cared for. When I say staff, I literally mean everyone. The doormen, the valets, the front desk, the restaurant staff, room service, the cleaning staff. They are all in on making sure this hotel and its guests are treated right. Details: Beds: so comfy! Proper king sized and best sleep (aside from tonight but I am leaving and can never sleep the night before I depart) Showers: high pressure! Lovely. Walk in shower. Clarins products that smell delicious Tub: I had a massive tub in my room. It was heavenly and I rarely take a bath. This invited me in. Cleanliness: the whole place is kept so clean Gym: outstanding. Well equipped with 3 reformers as well. I was there everyday. There is a trainer there everyday too! Restaurant: I ate breakfast in what is the Japanese restaurant. Breakfast is outstanding. Don’t miss. There is too much food but really great. Bar: The Long Bar is welcoming and filled with a nice, welcoming vibe that isn’t always everywhere (don’t get me started on the Four Seasons Bar in Paris that is essentially the opposite!). I hung out here doing some work and having a glass of wine. It was lovely. Room service: great food, quick service. Pool: it looked lovely but I forgot a bathing suit. Spa: didn’t use but I saw it when I went to the gym. Certainly nice to have there if you want it! Ambiance: simply stunning. The rooms are stunning and the entry is classy and so pretty at Christmas. Overall they don’t leave anything to chance! I loved that the staff allowed me to struggle with my French. I asked them to allow me to speak and they did. Part of why I come to France is to use my French. I struggle a lot but they are so kind and patient. There is not one person here who didn’t encourage my French, which I really appreciate. It is the opposite of what often happens at many hotels. I know it is easier to switch to English rather than put up with me but it was so appreciated. This is definitely my new home in Paris! I told my husband we have to come back in summer! I cannot wait! À bientôt!

World class! Genuine service.. details (shower wow, bed quality) a true 5 star property.

トリップアドバイザーの評価 5.0/5

Martin r Couples - トリップアドバイザー認証口コミ

Couple weekend retreat at RM, absolutely wonderful.. everything about this property is top. From the little details at the spacious room to the best bathroom we’ve seen at a hotel (water pressure, temp and shower fittings) is world class. This is one of the 3 best hotels in the world we have visited. The service is world class and the restaurants (3) at the hotel made us want to just stay here.. IN PARIS. I wanted to write because this was a very pleasant surprise and to congratulate the management because this hotel is truly among the best of best in terms of style, substance and quality.

My new favorite hotel in Paris - EXCELLENT place to stay

トリップアドバイザーの評価 5.0/5

Ruthanne R トリップアドバイザー認証口コミ

This is my new favorite hotel in Paris. A truly beautiful place with wonderful, remarkably friendly and helpful staff. I booked with AMEX Platinum and the free breakfast buffet (normally 70 Euros) was out of this world. Also not to be missed is the caesar salad with caviar in the dressing served in the bar. My room was comfortable and quiet. An A+ experience. I will definitely be back.

との提携 TripAdvisor

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