Dear Mr. P., Thank you for taking the time to share your feedback. We are sincerely sorry that several aspects of your stay fell short of your expectations. We apologise for the lack of communication regarding your room readiness, the inconvenience surrounding your late check-out request, and, in particular, the hot water issue that left you having to shower in cold water. We understand how frustrating these experiences would have been, especially with work commitments and an international flight to consider. We also regret that the gym facilities and breakfast coffee arrangements did not meet your expectations. Your comments have been shared with the relevant teams for review, as we are committed to providing a comfortable and seamless experience for our guests. We appreciate your feedback, as it helps us identify areas where we can improve, and regret that we did not deliver the standard of hospitality you expected from us. Kind regards, Neenu Saxena Guest Experience Manager

Hi Rene, Thank you for choosing to stay with us at Swissôtel Sydney, and for taking the time to share your appreciation of our hotel facilities including our beautiful rooftop pool and sauna. Our attentive team are delighted to hear your kind feedback and, most importantly, to know that you enjoyed a wonderful and comfortable stay with us. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Lois, Thank you for staying with us at Swissôtel Sydney and for your detailed feedback. We are thrilled to hear you had a great stay, enjoyed our friendly services as well as our prime location. In regards to the sofa bed and the Executive Lounge, we greatly value your comments and will share your feedback to the department managers to review and for training purposes. We truly appreciate your review and your continued support. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms. L. Thank you ever so much for taking the time to share your experience at Swissôtel Sydney. We truly appreciate your kind words and are delighted to hear you enjoyed your stay. I will be sure to pass your feedback along to our Concierge team—it’s always encouraging to know our efforts are making a positive impact. We look forward to welcoming you back and ensuring your next visit is just as enjoyable, if not even better. Warmest Regards Sylwia Kake Guest Services & Concierge Manager Swissotel Sydney

Dear Ms. R. O., Thank you for your kind feedback, and for choosing Swissôtel Sydney during your marathon trip. We’re delighted to hear you had an excellent week and enjoyed our central location. We appreciate your comments regarding the breakfast and WiFi speed. Your feedback helps us identify areas for improvement and ensure a better experience for future guests. It was a pleasure having you with us, and we hope to welcome you back on your next visit to Sydney. Warm regards, Dipendra Shrestha Assistant Night Manager Swissôtel Sydney

Dear Pablo, Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our excellent service, friendly staff, and convenient location. It’s great to know the room service was fast and that breakfast was a positive experience without any wait. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back to Swissotel Sydney soon. Warm regards, Michelle Holdsworth Front Office Manager

Dear Julio, We very much appreciate your comments regarding your stay at the Swissôtel Sydney during the Sydney Marathon weekend. It is always a pleasure to receive positive feedback and are pleased you enjoyed our early morning breakfast offering on marathon day. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Front Office Manager

Hi Hernan, We are glad to hear our location of our hotel was suitable and convenient for your stay. Our Ten stories restaurant located on Level 8 is a great place to wine and dine. We hope you were able to enjoy some delicious meals at our restaurant during your business stay. Be sure to visit soon and explore a few great Christmas specials this year including the very unique snowman dessert available from the 15th- 24th December. We hope to welcome you back soon. Kind Regards, Dalal Saboune Executive Assistant to the General Manager

Dear Miguel Angel S., Thank you so much for taking time to share your recent experience with us. We're delighted to hear that you had a great stay and found our central location convenient. We look forward to welcoming you back soon. Kindest regards, Kim