Swissotel Grand Шанхай 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 478

Swissotel Grand Шанхай - Image 1
Swissotel Grand Шанхай - Image 2
Swissotel Grand Шанхай - Image 3
Swissotel Grand Шанхай - Image 4
1 Yu Yuan Road, Район Цзинъан, 200040 ШАНХАЙ, Китай

Описание

Особенности отеля

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Наши номера

Расположение отеля

Swissotel Grand Шанхай

1 Yu Yuan Road, Район Цзинъан
200040 ШАНХАЙ
Китай

GPS:31.224675, 121.447073

Телефон
Факс +86 62889638

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 478

Рейтинг TripAdvisor  4.6/5  Отзывов: 2 593

Сертификат качества 2024

Perfect for us

Примечание: Tripadvisor 5.0/5

Ashley B Реальные отзывы TripAdvisor

We stayed here twice in our visit to China - at the start and the end. On the second stay we were upgraded to an amazing suite on the top floor, which was an amazing, unexpected surprise - we stayed up till midnight to make the most of it!! Lovely hotel, fantastic location, lovely staff - couldn’t fault it.

Avoid if you are Accor Platinum

Примечание: Tripadvisor 1.0/5

tanveerali9 Деловые путешественники - Реальные отзывы TripAdvisor

Avoid this hotel if are a Platinum with Accor. I am writing this review just after check in and am currently at the hotel. This hotel has zero elite recognition. No welcome note or welcome amenity in the room. I was just handed a one page printout (refer attached pic) and sent to my room. No offer to send luggage to the room too. There are no upgrades offered, just a dated cramped room on higher floor (which was supposedly an upgrade) Avoid unless you absolutely want the location which is nice.

Dear Guest, thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Ricky Zhao Guest experience Manager

Unforgettable 60th Birthday Celebration at Swissôtel Shanghai

Примечание: Tripadvisor 5.0/5

Roving02255414638 Реальные отзывы TripAdvisor

We stayed for four days starting from March 11, 2025, to commemorate her special 60th birthday. I had emailed the hotel in advance just to confirm our reservation and to mention that it was her milestone birthday — I never expected they would prepare such a thoughtful and beautiful event! Thanks to the surprise, my mother was overjoyed and truly touched. Also, I was having muscle pain one night(I think it was 11th night) and needed some medicine delivered. The front desk and concierge staff were incredibly helpful and considerate, making sure I received the right medication through late-night delivery. I really want to express my sincere gratitude to them — please let them know how much I appreciated their care.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Exceptional stay, as usual

Примечание: Tripadvisor 5.0/5

Yongchun21 Реальные отзывы TripAdvisor

Have always stayed at Swissotel Grand Shanghai during all my business trips for the past few years. Location is great, service staff are polite and helpful. The housekeeping staff keep the room clean and restocked every day. Definitely recommend.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Shame of Shanghai, Shame of Accor, Shame of Swissotel

Примечание: Tripadvisor 1.0/5

Pingfan Z Деловые путешественники - Реальные отзывы TripAdvisor

Horrible experience! I stayed in this Swissotel 1.29-2.10 during Chinese New Year Holidays. Duty manager Molly cancelled my booking 5 times 2.10 10pm, refusing to renew my room key nd keeping RMB 1000 cash at front desk, demanding me to pay more money to her saying although the online price is RMB 769 at that time, it is not enough for me to get back to my own belongings, even the RMB1000 is not enough, I must give her the 1000 and pay 1140 more. Accor China, Shanghai police and Cultre and Tourism office interfered didn't help. Till today after one week i am still not able to get back my luggages valued about RMB 70,000-80,000. Hotel said they're locked in a storage but refused to provide any photos and has driven away delivery twice. They harassed me and my family on holidays and weekends by phone and by WeChat.

Dear Pingfan Z, We have solemnly noted that the content you published contains severe factual distortions, which has caused irreparable harm to our hotel's reputation. Upon legal review, the said content is suspected of constituting an act of defamation. We have retained relevant evidence and submitted a formal complaint to the platform, while reserving the right to initiate legal proceedings for accountability. Sincerely, Ricky Zhao Guest Experience Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 2 501 Отзывов 9.8/10 Расположение
  • 1 702 Отзывов 8.2/10 Номер
  • 2 250 Отзывов 8.6/10 Сервис
  • 37 Отзывов 7.6/10 Интернет
  • 808 Отзывов 9.1/10 Чистота
  • 589 Отзывов 7.5/10 Комфорт
  • 480 Отзывов 7.7/10 Завтрак
  • 110 Отзывов 9/10 Бассейн

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