Swissôtel Grand Shanghai 5 gwiazdki

Location is brilliant and the rooms are very nice - it’s always reliable. Good service. Coffee machine in room, staff respect the DND sign when it’s on - room is clean. I asked for ear plugs late one night and they were quickly sent to the room using a robot - great!

Arrived at noon and Hans checked me in. She is very experience and described to me the allocated room & benefits of Diamond member. I was quickly given my room key located on the “Elite Floor” and off I went to my room for 5 nights. No complain as the room was clean and comfortable. Unfortunately, the lounge which I visited on my previous stay now closed. Afternoon tea and evening social hour are made inside lobby lounge. It is fine but it wasn’t exclusive. Unlike the lounge where there were variety of food and drinks, here it seems limited. Nevertheless, we understand owing to pandemic and the usage is not fully utilise so it make sense to re-position to maximise manpower. Breakfast was fine but I encounter a chef whose service was rude and no knowledge of what a sunny-side up is. The head of chef had to step in to educate him and apologies on his behalf. The next morning the same chef seems to forgotten what happened the day before. Compliment must be given to Regin Zhao who checked me out. He was so meticulous that he spotted the information that I gave him to issue China Tax Receipt was wrong. He saved me the trouble to request re-issue. Overall experience was good and will plan to return on next visit Shanghai.

Swissotel Grand Shanghai was such absolute pleasurable hotel to stay in. The hotel location, the staff, hygiene, …. Everything was perfect and convenient! Located in Jing’An business and shopping district, this hotel is conveniently accessible by subway line 2 and 7. Service at the hotel is attentive, professional and efficient. Multiple requests were answered promptly and always in a very friendly way. They give great attention to serve me during my recent 10 days stay. I highly recommend this hotel for anyone who visits Shanghai for business or leisure. Kudos especially for the front office team Mr.Angus Sheng and Ms Hertha, and the F&B staff, Ms Amy and Ms Daphne. Thank you for your exemplary and professional service.

Perfect location close to JingAn Temple. Short walk distance from subway (including line 2 that connects directly to both, Pudong and Hongqiao airports - very convenient). Many shoppings and restaurants with all kind of cousines from all the world. Going back to Shanghai, definitely my first hotel choice.

The location of the hotel is great! Right by Jing An Temple and metro station and surrounded with great restaurants and shopping centers. We rarely had to go 2 to 3 km away from the hotel because there was lots of things to do. The rooms are nicely furnished with comfy beds and good bathrooms. It appears that issues with the rooms are being addressed too. Our room only had two electrical outlets in the room area to plug our electronics (with none by the night stands of the bed) in and the switches were difficult to interpret but our friends got a room with lots of plug ins and their switches were labelled with backlit LEDs that had colours to show if lights were on and off. That was super helpful as we found it took a few minutes to figure out how to turn off all the lights in our room! The room's WiFi was mostly good but cut out while my wife was working a couple times. The TVs were nice and lent themselves well for movies with HDMI cables. We had a decent view from our room and could see the Shanghai Tower! The pool and changeroom areas were fantastic and very clean during our stay. We spent a lot of time in the changeroom soaking in the hot tubs and cold tub. The changeroom had nice big showers, big fluffy towels, sauna and steam room as well. The pool does require swim caps and the hotel does not provide these so make sure you bring your own. The hotel has some comfy on site lobby areas and restaurants. There are many hotel options in the area but I would recommend this one if you plan on spending time in the hotel so you can enjoy the amenities. The concierge team at this hotel were excellent and helped us out with many activities and suggestions as well.