Swissôtel Grand Shanghai 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 480

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
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1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

Opis

O hotelu

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Nasze pokoje

Lokalizacja hotelu

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

Pozycja GPS:31.224675, 121.447073

Telefon
Faks +86 62889638

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 480

Ocena TripAdvisor  4.6/5  Liczba opinii: 2 643

Certyfikat Doskonałości 2025

Please consider another place unless you are looking for lower tier. Not a five star hotel.

Ocena na stronie TripAdvisor 2.0/5

omar_g_miami Couples - Opinia zatwierdzona w TripAdvisor

Good location, terrible rooms and service. Dirty buffet, sticky nasty floor each day and I got an upset stomach from the food. Dirty hallways. Odd bathroom that doesn't full close from bedroom. Staff is not friendly at all. I only book five star hotels and was extremely surprised by this place. 2 stars at best. They didn't even greet properly or speak English at check in. Concierge test was very weird and unfriendly. This is a far cry from the Swissotel Grand Namba in Osaka which is extremely good and true 5 star place where we stayed last year. Brand seems inconsistent and the manager needs to be retrained here. There's also wallpaper bubbling off the wall in the hallway on the 10th floor near our room - it's really gross! Too much funky weird overwhelming perfume smell in the lobby also. I could go on but I won't.

Great location, friendly staff for a family trip.

Ocena na stronie TripAdvisor 4.0/5

Experience190466 Opinia zatwierdzona w TripAdvisor

Very good, friendly staff including housekeeping and Mr. Huang, the concierge manager who ensured our family of four a smooth ride to the airport. Check-in staff was efficient and friendly but marred by extended wait time. Great location, convenient to public transportation and places to eat. Do not patronize the discounted BBS restaurant, which is not BBQ at all. Terrible service and foods.

Dear Guest, thank you for taking the time to share your feedback regarding your family trip at our hotel. We are delighted to hear that you found our location ideal for family travel and appreciated the friendliness of our staff. Special thanks for highlighting. Iverson, our concierge manager, and the housekeeping team—your kind words will surely brighten their day! We're also glad to know that our proximity to public transportation and dining options enhanced your stay.However, we sincerely apologize for the inconvenience caused by the extended check-in wait time. Your experience falls short of our standards, and we've initiated a review of our procedures to ensure faster, more seamless arrivals in the future. We're deeply concerned about your negative experience at the Cafe Swiss restaurant. We take your feedback seriously and will promptly communicate your concerns to the restaurant management. Your insights will help them improve service quality and menu offerings.Your satisfaction remains our top priority, and we hope you'll give us another opportunity to provide a flawless stay. Once again thanks for choosing our hotel and we look forward to welcoming you back again! Best Regards,Ricky Zhao Guest Experience Manager

Efficient reply and arrangement, which is important for business trip

Ocena na stronie TripAdvisor 5.0/5

Jennifer S Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I have previously booked hotels in different countries and cities for business trip, Swissotel Shanghai’s service is really impressive. Alan from the reservation team is very efficient and helpful, he promptly adjusted the reservation as requested and provided a clear confirmation of needed details. Alan demonstrated exceptional knowledge of his profession, truly understand my needs and concerns, he provided outstanding service and has done an excellent job!

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Perfect for us

Ocena na stronie TripAdvisor 5.0/5

Ashley B Opinia zatwierdzona w TripAdvisor

We stayed here twice in our visit to China - at the start and the end. On the second stay we were upgraded to an amazing suite on the top floor, which was an amazing, unexpected surprise - we stayed up till midnight to make the most of it!! Lovely hotel, fantastic location, lovely staff - couldn’t fault it.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Avoid if you are Accor Platinum

Ocena na stronie TripAdvisor 1.0/5

tanveerali9 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Avoid this hotel if are a Platinum with Accor. I am writing this review just after check in and am currently at the hotel. This hotel has zero elite recognition. No welcome note or welcome amenity in the room. I was just handed a one page printout (refer attached pic) and sent to my room. No offer to send luggage to the room too. There are no upgrades offered, just a dated cramped room on higher floor (which was supposedly an upgrade) Avoid unless you absolutely want the location which is nice.

Dear Guest, thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Ricky Zhao Guest experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 441 Liczba opinii 9.8/10 Lokalizacja
  • 1 655 Liczba opinii 8.2/10 Pokój
  • 2 195 Liczba opinii 8.7/10 Obsługa
  • 36 Liczba opinii 7.3/10 Internet
  • 786 Liczba opinii 9.1/10 Czystość
  • 582 Liczba opinii 7.5/10 Komfort
  • 482 Liczba opinii 7.8/10 Śniadanie
  • 107 Liczba opinii 8.7/10 basen

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