Swissôtel Grand Shanghai 5성

고객 평점 (ALL 평가) 4.4/5 489 리뷰

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4
1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

호텔설명

호텔 추가 정보

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

숙박

호텔 위치

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

전화
팩스 +86 62889638

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  489 리뷰

TripAdvisor 평가  4.5/5  2,373 리뷰

2024으뜸 시설

Good location

트립어드바이저 평점 4.0/5

Fiona L 비즈니스 - TripAdvisor 인증 리뷰

Enjoy my stay at swissotel Grand Shanghai. Location was good as is near to Jingan Metro. Room size are decent. However, design and furniture are dated but overall clean. Quite disappointed though as I dint get a room upgrade despite being a gold accordion member. Special shoutout to the concierge team - Chris and team for the awesome service. Thanks and will be back again for sure if I visit Shanghai.

Bad Internet

트립어드바이저 평점 3.0/5

Canboy 가족 - TripAdvisor 인증 리뷰

We booked a few rooms in this hotel. Our room has the smallest beds and i barely fit. Other rooms have a twin bed. Ours, i think is smaller than single. Internet connection is bad. Almost useless. Aside from being intermittent, i cannot open most apps and websites using the hotel's wifi.

Dear Guest, thank you for choosing our hotel. We apologize for the unpleasant experience you had regarding the internet and the size of the bed. We have forwarded your valuable comments to our relevant departments for improvement. Please note that some apps might be not available due to national policy. We look forward to seeing you again! Sincerely, Ricky Zhao Experience Manager

Shanghai, Jing’an stay.

트립어드바이저 평점 4.0/5

LightPacker638788 Couples - TripAdvisor 인증 리뷰

Excellent location near Jing’an Temple. Close to transport links and some really nice restaurants. We had an executive club room which was very comfortable and had excellent city views. Executive club was welcoming but the food was a little disappointing. Breakfast in the main restaurant was pretty good but not exciting. Swimming pool was nice and also quiet. Staff were very helpful.

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Apart from the location, there is nothing good about this hotel

트립어드바이저 평점 1.0/5

haojing87 TripAdvisor 인증 리뷰

One of the worst experience we experienced in a 5-star hotel. 1) We are used to booking executive rooms when we travel to have the flexibility of taking a break mid day during our travels. When checking in, we were told that although the room we booked is an executive room, we are only entitled to one use of the executive lounge per day (one use per day so effectively we can’t even go together). This is despite the room being SGD100 more per night compared to the same room without the “executive benefits”. That same benefit of one use of the lounge is only worth 150RMB or approximately SGD28. When we highlight this absurd pricing model to the front desk, the gentleman just told us that the pricing is set by another department and there is nothing they can do. 2) When our friends staying in another room checked in, they gave them a room that is already occupied (see photo). Thank god the occupants are not in when our friends opened the door. I can’t imagine someone walking in on us in our room when we are not fully dressed. Or if a less than honest person were given access to a room and took off with the valuables of the occupants. 3) Cleanliness is severely lacking for a hotel of this level. There were quite a few toilet flies in the bathroom and we found long hair left by the previous occupants on the shower head. All in all, while the location is perfect, I will recommend staying in one of the many 5-star hotels in the vicinity instead of here. Everything from cleanliness, service and simple security is extremely lacking.

Dear guest, Thank you very much for staying at Swissôtel Grand Shanghai and thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We treat your comments very serious and all feel deeply regret that we failed in meeting your expectations with your stay experience, which we have taken the notes and follow up actions with our Front Office Manager and Housekeeping Manager. We do hope this matter will not totally ruin your impression to our hotel and do hope that you can give us another chance to showcase our property in a more professional way. Once again, thank you for taking the time to share your comments with us. If possible, we hope we could contact you to express our apologies in person. Your sincerely, Ricky Zhao Guest Experience Manager

Fantastic stay

트립어드바이저 평점 5.0/5

Jac M TripAdvisor 인증 리뷰

Every time I come to Shanghai for a business trip, I always choose Swissotel grand shanghai which has an excellent geographical location and high cost-effectiveness. The service attitude is very good, and there is a family mart nearby which is very convenient. The surrounding commercial district and subway station are very convenient. The room is fully equipped with various types of pillows to choose from. I am very satisfied!

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,808 리뷰 9.7/10 위치
  • 1,884 리뷰 8.2/10 객실
  • 2,575 리뷰 8.7/10 서비스
  • 30 리뷰 6/10 인터넷 가격
  • 926 리뷰 6.8/10 분위기
  • 824 리뷰 9.1/10 청결도
  • 511 리뷰 7.7/10 조식
  • 121 리뷰 9/10 수영장

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.