Swissôtel Chicago 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,870 件のレビュー

Swissôtel Chicago - Image 1
Swissôtel Chicago - Image 2
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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

当ホテルの客室

ホテル所在地

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,870 件のレビュー

トリップアドバイザーの評価  4.5/5  6,625 件のレビュー

2023エクセレンス認証

Chicago Swissotel staff Tracy T. provided superlative thoughtfulness & service during my stay

トリップアドバイザーの評価 5.0/5

Pamela W ビジネス - トリップアドバイザー認証口コミ

Ms. Tracy Taylor provided excellent customer service today! I had discarded an expensive hair curling tool in the bathroom trash thinking it was broken. It failed to turn on when I had plugged it into the bathroom wall plug & in a room plug. Tracy rescued the tool from the trash& when it didn’t turn on, hit the outlet reset button & the tool worked immediately! When I returned to my room a short time later, she was waiting to return the hair tool!!! I was thrilled that she had fixed a favorite travel tool. She told me about how she wanted everyone to have a great hotel stay here. I was pretty amazed by Tracy’s actions. Swissotel is very fortunate to have such committed staff like Tracy delivering fantastic customer service! Thank you Tracy!! 🙂

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Not impressed with the “One”

トリップアドバイザーの評価 3.0/5

Stay59352918533 トリップアドバイザー認証口コミ

Upon check in. Staff not too friendly. As a matter of fact, I thought that she was rude and condescending. Other than that one staff member, all others were top notch. The event staff members were excellent! I enjoyed the fact that I could opt out of getting my room cleaned for a hotel credit. That was pretty cool.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great experience! Centrally located to acesss Chicago sites!

トリップアドバイザーの評価 5.0/5

Eea B トリップアドバイザー認証口コミ

Great staff--courteous, knowledgable, super helpful! I left my laptop at the bar and they immediately saw this and gave it to security to hold, so I was able to promptly retrieve it. Clean rooms and great views of the skyline and river. Centrally located to acesss Chicago sites!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Excellent service and kindness

トリップアドバイザーの評価 5.0/5

Experience302856 トリップアドバイザー認証口コミ

I had the best breakfast at the Palm restaurant with Patrick as my waiter. The hotel staff was also very responsive and helpful. I truly enjoyed my stay. And the view of Lake Michigan from the 27 th floor was just amazing. I recommend walking to the Navy Pier and going to all of the cultural attractions near Millenium Park including the Chicago Cultural Center, which is free and open to the public in the former Chicago Public Library building.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Double Charge

トリップアドバイザーの評価 1.0/5

Theresa J トリップアドバイザー認証口コミ

My husband prepaid for a room for our anniversary two weeks in advance. When we checked in we had to pay a 200 dollar deposit for the room. We used a different card to pay for the deposit. The hotel charge us again for the room and put it on this card. My husband went to the front desk to address the charges. The person at the front desk said we wouldn’t be charge again it would come off our card. However the charge went through and no one will help us. My husband was transferred to the accounting department no answer and he left a messages. It has been five days, still no response . I will never go to the Swissôtel Chicago again they took an extra 1,121.00 from us and will not return our calls. This is unethical business practice. We have all the receipts for the transaction made on both cards.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. I understand that our Accounting team has been in touch to assist, should you require further assistance please contact our Manager on Duty at 312-565-0565. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 86 件のレビュー 5.9/10 朝食

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