Fairmont Chicago - Millennium Park 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,621 件のレビュー

Fairmont Chicago - Millennium Park - Image 1
Fairmont Chicago - Millennium Park - Image 2
Fairmont Chicago - Millennium Park - Image 3
Fairmont Chicago - Millennium Park - Image 4

説明

ホテルのその他の情報

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

当ホテルの客室

ホテル所在地

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,621 件のレビュー

トリップアドバイザーの評価  4.0/5  4,136 件のレビュー

2023エクセレンス認証

Great property but needs a little refinement.

トリップアドバイザーの評価 4.0/5

cassnsyd トリップアドバイザー認証口コミ

I've stayed here several times. It's always been pleasant. Maybe a little updating could be done. Staff is always wonderful. The housekeeping however could use some huge improvement. They just come in and make the beds and refresh the towels. Which is fine but when there is a hairball on the floor (not my hair) for several days from when I checked in, tells me they don't vacuum the rooms. And why are the towels always wrinkled? I'm assuming they're clean. Also they don't wash or replace the coffee mugs or cups. I made some nespresso on my first day. 1. The coffee cups just sat in my room dirty 2. The nespresso bar was never replenished. I don't think it's asking too much to vacuum between guests or to replenish the coffee bar. I won't let this deter me from coming here again as I do like the property and its location. Just please improve the housekeeping.

Dear cassnsyd, Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your Feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience

Diminishing attention to detail

トリップアドバイザーの評価 3.0/5

Catherine M トリップアドバイザー認証口コミ

We have stayed in this hotel several times, but their attention to details seem to be diminishing. Firstly only one robe for two guests, then no coffee, next day no coffee mugs or wine glasses. Then we had a noisy neighbor, not the hotels fault. But how it was handled is. We had to call security 3 separate times. The resort fee also was a surprise. They provided the list to what it covered. Which included a discount at the restaurant, but the restaurant was closed. Also had called ahead to order the Fairmont Fit package. Giving gender and sizing. It was all wrong, and had to be replaced. I had also asked about the gym, shower and steam room, and was told it was complimentary. Went to use the showers and steam, and was told they wanted $25 USD. However they provided it for one time at no charge. All of this may sound minor, but one thing after another becomes very disruptive.

Dear cdmote, Thank you for your valuable feedback following your recent stay at the Fairmont Chicago. Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future. We hope these shortfalls will not tarnish your overall impression of the Fairmont Chicago and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, Fairmont Chicago Management Team

The best concierge in Chicago!

トリップアドバイザーの評価 5.0/5

linc03 ビジネス - トリップアドバイザー認証口コミ

The Fairmont offered an exceptional home base throughout our 8-day visit, featuring a clean, spacious room with elegant bathroom details. The staff were incredibly welcoming, eagerly ensuring our stay was unforgettable. Yet, it was Benjamin, their premier concierge, who truly elevated our experience. His unrivaled city insights, combined with his charm and enthusiasm, made us feel exceptionally valued - “These guys are my VIPs from down under, make sure you look after them!”. Every recommendation from Benjamin, be it bars, cafes, or restaurants, was flawless. Just tell him what you’re wanting to do or see or try and “I got you, I got you!” Thanks to his guidance, we departed Chicago with a sense of having fully immersed ourselves in the city and its wonderful community. Without doubt, we’ll be back one day and it’s because of Benjamin!

Dear linc03, We are very glad that we had the opportunity of hosting you during your visit to the Windy City. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like you to rest assured that we have passed on your comments, especially Benjamin. We hope to have the pleasure of welcoming you back in the near future. Kindest regards, Tim Muhsen Director of Guest Experience.

Ladies just adulting

トリップアドバイザーの評価 5.0/5

Danna H トリップアドバイザー認証口コミ

Great location downtown Chicago everything is around you. The rooms are beautiful and comfortable, food in the restaurant is excellent and adult drinks are excellent. Staff is friendly and very nice. The guest was even nice, the bar was also a really nice chill spot.

Dear dannah158, Thank you for your review and for choosing our hotel. We were pleased to read that you had a lovely stay, and you liked our spacious room. Once again, thank you for your feedback and we look forward to serving you again in the hopefully near future. Kindest regards, Tim Muhsen Director of Guest Experience

Well placed comfortable hotel.

トリップアドバイザーの評価 4.0/5

669naomih Solo travel - トリップアドバイザー認証口コミ

Whilst the main lobby seemed a little dark and dated the gold/exec lounge was very comfy and well furnished. My room was clean, large and very comfortable, great shower and everything I needed (including a kettle - hooray - as well as a nespresso coffee machine). The evening turndown service was a bit erratic - only happening on my last evening, My notes for no decaffeinated tea produced lots of caffeinated coffee pods but no change in the tea bags! This did not spoil my stay and teabags were delivered to my room when I rang up and asked for them. The executive lounge was well worth paying extra for - there were not too many people using it during my stay, but breakfast was good, the evening snacks tasty and their cheese and charcuterie board enjoyable. The only let down was the coffee - only americano was available and meant that a member of staff had to keep going to fetch it. The big plus was the staff in the lounge - all helpful, but especially Mandan’s who really went the extra mile for everyone. I would certainly stay again at the Fairmont if back in Chicago.

Dear 669naomih, We are very glad that we had the opportunity of hosting you during your visit to the Windy City. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like you to rest assured that we have passed on your comments, especially to Mandana We hope to have the pleasure of welcoming you back in the near future. Kindest regards, Fairmont Chicago Management Team

との提携 TripAdvisor

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