Fairmont Monte-Carlo 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 3 146

Gwarancja
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Fairmont Monte-Carlo - Image 1
Fairmont Monte-Carlo - Image 2
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Fairmont Monte-Carlo - Image 4
12 Avenue des Spélugues, 98000 Monaco, 98000 Monaco, Monaco

Opis

O hotelu

  • Ideally located between the heart of Monaco and the Mediterranean sea

  • A family pool for sunny holidays

  • A wide and flavourful F&B offer

  • Renovated rooms and suites

  • A Kids club in July and August.

Nasze pokoje

Lokalizacja hotelu

Fairmont Monte-Carlo

12 Avenue des Spélugues, 98000 Monaco
98000 Monaco
Monaco

Pozycja GPS:43.740065, 7.429895

Telefon
Faks +377 93 30 01 57

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 3 146

Ocena TripAdvisor  4.5/5  Liczba opinii: 245

Certyfikat Doskonałości 2024

An excellent stay.

Ocena na stronie TripAdvisor 5.0/5

313andreah Rodziny - Opinia zatwierdzona w TripAdvisor

Our check-in experience was second to none, with very efficient and friendly staff. We were even offered an upgrade! The rooms were extremely comfortable, the pool was magnificent and the food excellent. We will definitely return. Thank you Fairmont!

Rude staff and need to sort out their booking system

Ocena na stronie TripAdvisor 1.0/5

liz123353 Opinia zatwierdzona w TripAdvisor

I stayed for one night with my pregnant daughter before going on a cruise the next day. We arrived before 6 and went to check in. Although we had the details from our travel agent, the hotel said they could not find our booking. The lady was lovely, apologised and gave us a drinks voucher to go to the bar while they sorted it out as she said this often happened. We came back down from our drink to be told that they still could not find our booking. The lady said we could pay a small deposit and go to a room and this would be refunded. I asked how much this was and it was 600 euros. I called my travel agent and went back to do this as it had been nearly an hour at this point. When we went back we were told to deal with a man who said we could not get our money back, even if the room was confirmed. He was rude and said there was definitely no booking. I got in touch with my travel agent again who we had to wait to sort it while we just had to sit in the lobby waiting. Our travel agent called the hotel and as soon as the man spoke to them he miraculously found our booking straight away. He gave no apology and just gave us our room key and told us to go to the lift. I asked what had happened with the booking and he said it was an error on their booking platform, but again, no apology. By this time it had been over an hour and a half and it had gone dark-we had planned to drop our bags and go for a walk around in the evening. We got to our rooms after half past seven then had to go down to ask about breakfast times, the gym and pool (the latter now closed) and check out as we had not been given any information. We booked the hotel to have a bit of time in Monaco before our cruise but did not get this and instead spent the evening waiting around in the lobby. This is not acceptable and we have not even received an apology. The other staff we encountered were lovely, the rooms were ok - there was a dirty cotton bud on the floor when we arrived and housekeeping knocked and walked straight in at 10:30 in the morning to clean even though check out isn’t until 12, breakfast of mixed quality. I have stayed in many places around the world and have never been treated as badly or spoken to as rudely as I was by the man on the desk. I definitely would not return, my travel agent apologised for recommending this hotel to me and said she would not recommend it again after the way we were treated. The hotel replies to any negative reviews saying they aim to use the reviews to improve their service but, as this is an ongoing problem, this clearly isn’t happening.

Fairmont - ideal location to explore Monaco- Monte Carlo.

Ocena na stronie TripAdvisor 5.0/5

Quest526295 Opinia zatwierdzona w TripAdvisor

Loved the location, Centre of Monte Carlo, easy access to the Casino thru 7th floor Amu restaurant. Great breakfast with awesome view and great variety of food at Amu restaurant. Service bit slow. Excellent service at desk front for check-in/ check-out, luggage handling, suggesting restaurants, local directions etc. Rooms were quite spacious and modern. Overall had a great stay.

We had a wonderful experience

Ocena na stronie TripAdvisor 5.0/5

pickles23718 Opinia zatwierdzona w TripAdvisor

I emailed the hotel directly to book our reservation and I had the pleasure of having Jose organise the reservation. He was very helpful and the booking went smoothly. Following in from the reservation I asked the hotel to book a car for our transfer where I spoke to Charlotte at reservations and Alicia from concierge. Again very friendly and helpful car was organised quickly and easily. Arrived at the hotel reception is spotless and airy. We were able to check early which was wonderful. Bedroom was very big with a lounge area, large balcony and spacious bathroom. We went straight up to to pool to relax the area was clean and all the beds were clean with plenty of towels. Being October it wasn’t too busy which was good. On our arrival back to our room we found a beautiful chocolate cake for our anniversary which was a very special treat and thank you very much. We opted for room service in the evening which was fabulous it came very quickly and the food was fresh and hot. The lady that delivered it was lovely and friendly and set it up for us. Bedtime - the bed and pillows were very comfortable and we both had a great sleep. Breakfast- was served at Amu. The sun was shining and we had a sunny sea view great start to the day. Large selection of hot and cold options. The staff came quickly with the coffee and were very friendly. Absolutely fabulous stay thanks to the all the staff that work there.

Dear Guest, Thank you so much for your glowing and detailed review! We’re absolutely thrilled to hear about your wonderful experience with us, from the seamless reservation process with Jose, Charlotte, and Alicia, to the comfort and service throughout your stay. We’re delighted that you enjoyed the special touches for your anniversary and that you found the room, pool, and dining experience to your liking. It’s always a pleasure to make our guests feel welcome and cared for, and I’m glad we could help make your stay memorable. I will be sure to pass along your kind words to the team, as they will be so happy to know that they contributed to your fabulous stay. We look forward to welcoming you back to the Fairmont Monte Carlo in the future! Kind regards, Alexandre Ariel Acting General Manager Fairmont Monte-Carlo

Meet Mael! World class bartender at Amu.

Ocena na stronie TripAdvisor 5.0/5

jasonpatrikshaw Opinia zatwierdzona w TripAdvisor

Mael is an absolute gem! His charming and engaging personality instantly sets the mood, and his service is nothing short of flawless. Whether you’re a regular or a first-time visitor, you must experience his craft. Mael’s attention to detail and effortless conversation make for a truly unforgettable experience. Don’t miss him when you visit Amu!”

Dear Mr Shaw, Thank you so much for your wonderful review! We're thrilled to hear that Mael made such a positive impact on your visit to Amu. His dedication to providing top-notch service and creating memorable experiences for our guests truly shines through. We'll be sure to share your kind words with him – they mean a lot. We look forward to welcoming you back for more unforgettable moments! Best regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 978 Liczba opinii 9.4/10 Lokalizacja
  • 1 490 Liczba opinii 7.9/10 Pokój
  • 1 763 Liczba opinii 8.3/10 Obsługa
  • 35 Liczba opinii 4/10 Internet
  • 599 Liczba opinii 6.7/10 Komfort
  • 510 Liczba opinii 8/10 Śniadanie
  • 503 Liczba opinii 5.9/10 Udogodnienia
  • 349 Liczba opinii 6.2/10 Czystość

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