Fairmont Monte-Carlo 4 つ星

お客さまの声 4.4/5 6,652 件のレビュー

Fairmont Monte-Carlo
地図で見る
+ 25 サービス
このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?

ALL - Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金が利用可能

ホテルのその他の情報

  • In the heart of Monaco

  • Facing the F1 Fairmont Hairpin

  • 4 Restaurants and bars: Nobu, Horizon, Nikki Beach and Saphir

  • Walking distance from the Monte-Carlo Casino

  • 900 m² Fairmont Spa

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可有料サービス
  • ベビーシッター(ご要望に応じて)
  • エアコン
  • 靴磨き機
  • ブティック/ショッピング
  • ポーター
レジャーとアクティビティ
  • 屋外の温水プール
  • フィットネスセンター
  • 快適なご滞在
  • ベビーシッター(ご要望に応じて)
  • ゴルフ (周辺)
  • テニス (周辺)
  • ビーチとウォータースポーツ
  • その他のスポーツアクティビティ
  • スキー (周辺)
ケータリング
  • レストラン4軒
  • バー4軒
  • 温かい食事
ビジネスサービス
  • 会議室18室
  • コンベンションホテル
  • Web コーナー(Mac)
  • ビジネスセンター(サポートスタッフあり)

ホテル所在地

Fairmont Monte-Carlo

12 Avenue des Spélugues
98000
monte carlo
モナコ

電話番号: +37793 506500

ファックス: (+377)93 300157

Eメール

チェックインは15h00からです

チェックアウトは12h00です

  • 飛行機で

    MARSEILLE PROVENCE AIRPORT 280km / 173.98 マイル

  • 飛行機で

    MONACO HELIPORT 1km / 0.62 マイル

  • 飛行機で

    NICE-CÔTE D'AZUR AIRPORT 25km / 15.53 マイル

GPS:43.740065, 7.429895

当ホテルの客室

On the door to each room a porthole sets the scene that we are at sea. Guest rooms decor is highlighted by nautical and contemporary designs, and largely open onto a terrace which provides some of the most beautiful views in Monte-Carlo. With light harmonious shades, modern and mahogany furniture with nautically inspired details, the new room design invites the most beautiful inland cruise

Fairmont Room Garden View KG NS

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: 庭園側, パテオ, 街側 *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Room Garden View TW NS

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: パテオ, 街側, 庭園側 *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Hairpin F1 View KG NS

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: 街側, パノラマビュー *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Hairpin F1 View TW NS

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: ベイビュー, 街側 *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Sea View King non Smoking

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: ベイビュー, 海側, ビーチ *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Sea View KG NS

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: オーシャン / シービュー, 海側, ベイビュー, パノラマビュー, ビーチ *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Sea View KG NS 1st FL

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Fairmont Sea View TW NS 1st FL

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Deluxe Sea View Twin non smoking

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: オーシャン / シービュー, 海側, ベイビュー *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Sea View TW NS

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
  • ビュー: 海側, パノラマビュー, オーシャン / シービュー, ビーチ, ベイビュー *
  • ほとんどの宿泊施設: BALCONY *

* ホテルの空室状況に応じる

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Disabled Room Garden View NS

バリアフリールーム
  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Deluxe Sea View Twin NS CRIV

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Deluxe Sea View King NS CRIV

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Deluxe Sea View King NS CGP

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Signature Sea View King NS CGP

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Signature Sea View King NS CCOM

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Signature Sea View King NS CRIV

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft

Fairmont Garden View King NS C

  • 最大人数: 3
  • 面積: 最低価格 35 / 377 sq ft
客室

レストランとバー

NOBU FAIRMONT MONTE CARLO

お料理の種類: 日本料理

Amazing cuisine mixing traditional Japanese dishes and South American ingredients using subtle spices and aroma combinations. Nobu restaurant welcomes guests in a chic decor and atmosphere every day from 6:30 p.m. Happy Hour from 6 p.m. to 8 p.m.

夕食

18:00 - 23:30

HORIZON DECK RESTAURANT

お料理の種類: 地中海料理

Between sea and sky, with outstanding terraces, it offers an all day cruise of Mediterranean colors, flavors and amazing sea food. With idyllic surroundings for breakfast, lunch, dinner, and exclusive lounge space.

昼食

12:00 - 15:00

夕食

19:00 - 23:30

NIKKI BEACH FAIRMONT MC

お料理の種類: 多国籍料理

From April to October, celebrate the worldwide famous brand Nikki Beach. Along with its original concept combining the elements of entertainment, dining and music spun by resident DJs, and theme parties it is the hotspot of the Principality of Monaco.

昼食

夕食

SAPHIR24 BISTRO

お料理の種類: フランス料理

Open 24/7, the restaurant offers an exquisite French bistro cuisine with an amazing panoramic view of the Riviera. From October to April enjoy the not to be missed Sunday Jazz brunch, a unique buffet accompanied by a live jazz band and a kids club.

昼食

00:00 - 12:00

夕食

12:00 - 00:00

SAPHIR24 LOUNGE & BAR

非契約写真

The Saphir24 Lounge & Bar offers, an amazing wine bar, in front of a panoramic view over the Riviera and the sea. On Friday and Saturday evenings enjoy Nights Till Late with cocktails, wine, champagne and finger food, animated by Luciano's live music.

昼食

夕食

CHAMPAGNE BAR

非契約写真

The Champagne Bar, located next to the Horizon Deck restaurant, on the rooftop, proposes a relaxing moment while sipping a glass of champagne from a selection of 30 exclusive references.

昼食

NOBU BAR

非契約写真

With its cozy atmosphere, the lounge provides a stylish and sophisticated backdrop for any occasion to enjoy exclusive cocktails, wine, champagne. Friday and Saturday evenings enjoy Nights Till Late with finger food and live music by Envy Soul.

夕食

NIKKI BEACH BAR (SEASONAL)

非契約写真

From April to October, guests can spend days and evenings by the pool while indulging in refreshing cocktails, endless champagne and an extensive menu of delectable dishes representative of all the countries Nikki Beach is located.

昼食

夕食

ミーティングとイベント

会議室

  • 会議室の数:18

  • 最大サイズ:1,406 m²

  • 最大ご利用人数:1,000 人

  • パーティの最大ご利用人数:900 人

詳細

お客さまの口コミ
Fairmont Monte-Carlo

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

6,652 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

4,469 件のレビュー

とても快適でした。

お客さまの声 4.4/5

Chiep ファミリー - 04/01/2020 確認済みレビュー すべて

とても快適に過ごす事が出来ました。スタッフの方々も連絡が良くて、お願い事を1人の方に伝えると他の方へも伝わっていて助かりました。

Dear Madam, I very much appreciate your comments regarding your stay at Fairmont Monte Carlo. It is always a pleasure to receive positive feedback and I am delighted to know that you had a comfortable stay and enjoy our customer service. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and I hope to welcome you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

対応が素晴らしい

お客さまの声 4.4/5

Eitaro カップル - 24/10/2019 確認済みレビュー すべて

チェックイン時に受付では英語ですが親切に対応してもらえました。 従業員の方も通りすがりでも気さくに挨拶してくれて雰囲気がとても良かったです。 海に面した部屋でしたが、地中海を望め、かつちょっと乗り出すとヨットハーバーと丘の上の王宮が見えて、モナコ 気分を味わえました。 また、日本人のコンシェルジュがいて、お店の予約等お願いできて大変に助かりました。 しばらくは埋め立て工事で昼間は窓を開けるとうるさいのが残念でしたが、全体としてはとても満足です。

Dear Sir, We very much appreciate your comments regarding your recent stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

最高でした

お客さまの声 4.4/5

も. ファミリー - 13/09/2019 確認済みレビュー すべて

サービス、ロケーションが最高でした。 同伴者が誕生日だと知り、プレゼントを部屋まで届けてくれました。 プールも朝食も良く、どこに行くにも便利で部屋も快適。 満点ではないのが、唯一、朝食スタッフの方が写真撮影していた他の外国人達を見て呟いた一言が聞こえてしまい、引っ掛かったので。

Dear Madam, We very much appreciate your comments regarding your recent stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. We are delighted to read that you appreciated the service and our position in the heart of Monte Carlo as well as the facilities on the top floor. Thank you again for sharing your valuable experience, and we hope your next visit at the Fairmont Monte Carlo will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

綺麗なホテル

お客さまの声 4.4/5

Yu カップル - 22/08/2019 確認済みレビュー すべて

部屋は清潔感あり、シービューは眺めが良かった。屋上の方にあるレストランは美味しくて景色も綺麗。中心地にも歩いてすぐで立地も良かった。

Dear Mr Yu, I very much appreciate your comments regarding your stay at Fairmont Monte Carlo. It is always a pleasure to receive positive feedback and I am delighted to know that you found our hotel beautiful and especially enjoyed our restaurant views and meal as well as our location. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and I hope to welcome you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

良かった!

お客さまの声 4.4/5

Daisy 一人 - 12/08/2019 確認済みレビュー すべて

スタッフみんな笑顔で対応してくれてとても満足でした。

Dear Madam, Thank you very much for your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. We are pleased to read that you appreciated our colleagues' service. We sincerely hope your next visit at the Fairmont Monte Carlo will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo
お客さまの声 4.4/5

匿名 カップル - 10/08/2019 確認済みレビュー すべて

あのモナコのフェアモントホテルで、朝食付きでこの値段でと考えれば妥当だと思う。 部屋は広く、ベッドも大きく、バスタブ付きで、シャワーの水圧は高く使いやすかった。部屋はガーデンビュー(^_^)の端っこの端っこ。遠かった〜! 朝食は非常に美味しかった。値段を見てびっくり45€。朝食付きにして良かった。 前の海はホテル拡張工事のため工事現場。ほとんど出かけていたので問題無し。もっぱら一日中どんちゃん騒ぎのプールを夕方から使用。 ホテル周辺はセレブというより成金の社交場。スーパーカーの自慢大会で、これはこれでモナコの一面を垣間見た感じで面白かった。

Dear Sir, We very much appreciate your comments regarding your previous stay at the Fairmont Monte-Carlo. We are pleased to read that you enjoyed your room and our breakfast. We also well noted all your suggestions which will help us improve the quality of our service and upon which we are already working regularly. Thank you again for sharing your valuable experience, and we sincerely look forward to welcoming you back again at the Fairmont Monte Carlo. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo
お客さまの声 4.4/5

匿名 ビジネス - 24/05/2019 確認済みレビュー すべて

チェックインの行列に並ぶも、まだお部屋が用意できていなかった(並ぶだけ無駄な時間)。オンラインチェックインなり、もう少し効率的な方法はないものかと思う。

Dear Mister I., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. I am pleased to read you enjoyed your stay with us. Your feedback is very important as we strive to continuously improve the quality of our services. We have well noted your comments regarding the delay for having your room key at check-in. I understand and I saw you arrived around noon but please kindly note our arrival time is from 3pm. Should you like an early check-in we suggest our guests to book the night before. Regarding the dredge outside your room, it's part of a land extension project launched by the Government of the Principality of Monaco over which we have no control. I am very sorry if you have been disturbed by some noise. Thank you again for sharing your experience, and we hope to welcome you back very soon. Sincerely, Alexandre Ariel Hotel Manager

レストランはいまいち

お客さまの声 4.4/5

匿. ファミリー - 09/05/2019 確認済みレビュー すべて

和食のレストランはいまいちでした。

Dear Mister M., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. I am delighted to read you enjoyed you stay with us, however I would like to apologize if the Nobu restaurant didn't meet all your expectations and impacted your overall experience. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Alexandre Ariel Hotel Manager
お客さまの声 4.4/5

こ. ビジネス - 18/03/2019 確認済みレビュー すべて

フロントスタッフが日本語が話せて助かりました。対応も親切でよかったです。 客室も、さすが、レストランの眺望もすばらしかったです。

Dear Mister K., ありがとうございました We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. I am delighted to read you enjoyed your stay, especially for our colleagues 's service and the wonderful view of our hotel on the Mediterranean Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager

部屋からの眺めが残念

お客さまの声 4.4/5

Kazu カップル - 28/02/2019 確認済みレビュー すべて

大規模工事のため、景色が悪かった。 予約の時に、教えてほしかった。 レセプション、コンシェルジュ、フィットネスのスタッフは、親切ですごく良かった。

Dear Sir, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. We are happy to hear that you appreciated our colleagues' service. We are sorry that you have been disturbed by the dredge outside your room. For your information, it is part of a land extension which we have no control whatsoever. We are very sorry if this has prevented you from enjoying the beautiful views on the Mediterranean Sea and impacted your overall experience. In 2017, the Government of the Principality of Monaco launched the project of the porter's cove sea extension. This project will allow the construction of 65,000 m sq. platform that will extend from the Larvotto / Grimaldi Forum beaches to the Porter roundabout, just next to the Fairmont Monte Carlo. Declared to be of national interest, they plan several workshops for the protection of the environment which will end by the end of 2017. The main work to be developed will then star on the left of our hotel, when we look at the sea, avoiding immediate proximity to the Fairmont Monte Carlo. The prime contractor Bouygues illustrates on a dedicated website the major stages of this ambitious adventure that you can follow on http://www.bouygues-construction.com/en/press/news/bouygues-construction-partner-monaco-offshore-urban-extension-project Also, please note that our daily reports didn't show us any contact from you with our Duty Manager team during your stay. We would have liked be informed of the situation in order to react instantly. For your information, this team is available 24/7 helping our guests to satisfy their expectations. We really look forward to welcoming you again at the Fairmont Monte Carlo, and meanwhile, remain at your entire disposal. Regards, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

excellent reception

お客さまの声 4.4/5

Michi カップル - 02/11/2018 確認済みレビュー すべて

チェックイン時(11am)には部屋が準備できておりませんでしたが、お昼過ぎには準備ができた上にホテル内のレストランで食事をしている場所までチェックインをした際の係りの方が鍵を届けてくれました。 Manonさんと言う方だと記憶しておりますが、チェックアウトの際にも名前を覚えていてくれたのには感激しました。 また訪問したいです。

Dear Madam, Dear Sir, We very much appreciate your comments regarding your last stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback and I am delighted to know that you found our reception excellent and especially our customer service. I will share your comments with my team and especially Manon. I am sure that this feedback will serve as an encouragement for our colleagues as your satisfaction is their greatest reward. Thank you again for sharing your experience and all the Fairmont Monte Carlo team hopes to welcome you back in the near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

いつものホテル

お客さまの声 4.4/5

Kats ビジネス - 25/09/2018 確認済みレビュー すべて

この時期に開かれるモンテカルロでの会議のために宿泊しておりますが、いつも変わらず満足しております。

Dear Sir, We very much appreciate your comments regarding your last stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for your loyalty. We are looking forward to welcoming you back in a near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

素晴らしい

お客さまの声 4.4/5

三. ファミリー - 30/08/2018 確認済みレビュー すべて

家族割をしてくれた。食事が美味しかった。

Dear Madam, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'Hôtel Fairmont Monte Carlo

禁煙の部屋のはずなのに、ものすごくタバコ臭かった。

お客さまの声 4.4/5

Mic ビジネス - 11/08/2018 確認済みレビュー すべて

1泊5万円以上の部屋なのに、臭いし、汚いし、とても不満足でした。また、部屋のお水は8Euroし、また買う所もないです。二度と泊まりたくないです。

Dear Madam, Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that Taxi from/to Monaco cannot be booked in advance. We only can call them when you are ready to take it. I do realize that we are unable to turn back the clock and erase the poor impression you may have of us I would very much like to welcome you back to the hotel in the near future. This would allow us the opportunity to restore faith, and to impress upon you the levels of service upon which we have built our international reputation. Please do not hesitate to contact me directly for any future bookings. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'Hôtel Fairmont Monte Carlo

シーサイドルームがお奨めのホテル

お客さまの声 4.4/5

ヒ. カップル - 02/07/2018 確認済みレビュー すべて

周りにはカジノなどあり華やかな場所で横にはスタバとマクドもありました!部屋も遮音良く静かで良く眠れました。またモナコに行った時は利用したいです!唯一、残念は目の前の海上に作業船があり景色が台無しだった事です。

Dear Sir, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. I have noted that you have been disturbed by the dredge outside your room and would like to extend my apologies. For your information, it is part of a land extension which we have no control whatsoever. In 2017, the Government of the Principality of Monaco launched the project of the porter's cove sea extension. This project will allow the construction of 65,000 m sq. platform that will extend from the Larvotto / Grimaldi Forum beaches to the Porter roundabout, just next to the Fairmont Monte Carlo. Declared to be of national interest, they plan several workshops for the protection of the environment which will end by the end of 2017. The main work to be developed will then star on the left of our hotel, when we look at the sea, avoiding immediate proximity to the Fairmont Monte Carlo. The prime contractor Bouygues illustrates on a dedicated website the major stages of this ambitious adventure that you can follow on http://www.bouygues-construction.com/monaco-offshore-extension-project Thank you again for your time and consideration and I sincerely hope to welcome you back at the Fairmont Monte Carlo in a near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

1997年より、ほぼ毎年利用していますが、変わらぬホスピタリティにとても満足しています。

お客さまの声 4.4/5

匿名 ビジネス - 12/03/2018 確認済みレビュー すべて

ソフィア24で昼食、夕食を頂きました。モナコとしては妥当な価格かもしれませんが、夜遅くの軽食などでもまた利用したいので、もう少しだけリーズナブルな価格であれば有難いです。

Dear Sir, We very much appreciate your comments regarding your last stay at the Fairmont Monte-Carlo and would like to sincerely thank you for your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Your trust and loyalty is the best reward for us and we are looking forward to welcoming you back at the Fairmont Monte Carlo in the near future. Sincerely, Louis Starck Hotel manager Fairmont Monte Carlo

会社ミーティングでの宿泊

お客さまの声 4.4/5

匿名 ビジネス - 06/02/2018 確認済みレビュー すべて

全般的にホテルとしては問題ありませんでした。ただし、海側の部屋だったのですが、夜中に船の音がうるさくて良く寝れませんでした。なお、コンセントの変換プラグを用意していただいていたのはとても助かりました。この変換プラグを間違えて日本に持って帰ってしまったのですが、どうすればよろしいでしょうか?

Dear Mr D., Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not completely meet your expectations. Be sure that it does not reflect the high quality of service we strive to provide to our guests. I have noted that you have been disturbed by the dredge outside your room and would like to extend my apologies. For your information, it is part of a land extension which we have no control whatsoever. In 2017, the Government of the Principality of Monaco launched the project of the porter's cove sea extension. This project will allow the construction of 65,000 m sq. platform that will extend from the Larvotto / Grimaldi Forum beaches to the Porter roundabout, just next to the Fairmont Monte Carlo. Declared to be of national interest, they plan several workshops for the protection of the environment which will end by the end of 2017. The main work to be developed will then star on the left of our hotel, when we look at the sea, avoiding immediate proximity to the Fairmont Monte Carlo. The prime contractor Bouygues illustrates on a dedicated website the major stages of this ambitious adventure that you can follow on http://www.bouygues-construction.com/monaco-offshore-extension-project Unfortunately, I have no records of the complaints highlighted and I wished that those matters were raised at the moment they occurred, so we could react instantly and give you a proper feedback. Thank you again for your time and consideration and I sincerely hope to welcome you back at the Fairmont Monte Carlo in a near future. Sincerely, Louis Starck Hotel Manager Fairmont Monte Carlo

フロントのサービスが悪い

お客さまの声 4.4/5

井. カップル - 04/02/2018 確認済みレビュー すべて

前回も書きましたが、フロントのサービスが悪かった。見晴らしの悪い部屋に案内され、部屋を変更して頂きたい電話したが、1回目フロントに話して、後で、折りかし電話すると言われ30分待っても返答電話がにし、2回目オペレーターline is busy と言われフロントから折りかししますと又20分待ち返答なし、3回目又 同じ事の繰り返して、怒り心頭になり、下に降りて苦情を言う。客をバカにしている。

Dear Mr I., Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sincerely sorry that your experience did not meet your expectations; please allow me to express my deepest apologies. At Fairmont Monte Carlo, we strive to provide a high-quality service experience for each customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. Should you wish to discuss this experience in more details, do not hesitate to respond directly to this message. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in a near future. Sincerely, Louis Starck Hotel Manager Fairmont Monte Carlo

リラックスして滞在することができた

お客さまの声 4.4/5

匿名 ビジネス - 28/01/2018 確認済みレビュー すべて

宿泊した部屋は、滞在中全く問題なかった。リッチ的にも良い場所であった。シーサイドViewでなかった点が残念であった。

Dear Mr A., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. I am pleased to read that you have enjoyed your stay with us and our different facilities. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Starck Hotel Manager Fairmont Monte Carlo

立地条件は、抜群。コンシェルジェは、皆、親切で、すぐに対応してくれる。電話オペレーターのスタッフも親切、満足です。いつも仕事で滞在しますが、心地良い滞在ができます。

お客さまの声 4.4/5

匿名 ビジネス - 06/01/2018 確認済みレビュー すべて

年末年始という事で、忙しい事は、、理解できますが、朝食RESTのスタッフのサービスは、今一つでした。EGG STATIONのCHEFは、朝の挨拶も、丁寧で、美味しいオムレツを作ってくれました。客室のテレビですが、以前、あった JSTV チャンネルが、なくなっており、 チャンネル7は、「JSTV]と表記があるものの、中国語 放送でした。 59番も 「JASV」とありますが、中国語、放送でした。コンシェルジュに 日本語放送の確認をしてもらいましたが、今は、ないとか?  今後も、導入しないのでしょうか?NEW  YEAR’S EVE DINNER 「NOBU]は、 美味。 スタッフも親切でした。年配の方から、 DISCO MUSICの 音量が大きく、休憩がなく、落ち着かなかった。との声あり。

Dear Mrs H., We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to our breakfast, Nobu and concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I took note about your remark for the Japanese TV and will inform our Technical Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Starck Hotel Manager Fairmont Monte Carlo
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