Fairmont Monte-Carlo 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,952 件のレビュー

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Fairmont Monte-Carlo - Image 1
Fairmont Monte-Carlo - Image 2
Fairmont Monte-Carlo - Image 3
Fairmont Monte-Carlo - Image 4
12 Avenue des Spélugues, 98000 Monaco, 98000 Monaco, Monaco

説明

ホテルのその他の情報

  • Ideally located between the heart of Monaco and the Mediterranean sea

  • A family pool for sunny holidays

  • A wide and flavourful F&B offer

  • Renovated rooms and suites

  • A Kids club in July and August.

当ホテルの客室

ホテル所在地

Fairmont Monte-Carlo

12 Avenue des Spélugues, 98000 Monaco
98000 Monaco
Monaco

GPS:43.740065, 7.429895

電話番号
ファックス +377 93 30 01 57

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,952 件のレビュー

トリップアドバイザーの評価  4.4/5  323 件のレビュー

2025エクセレンス認証

Outstanding customer attention

トリップアドバイザーの評価 5.0/5

MnemoBRMC トリップアドバイザー認証口コミ

The service at Fairmont Monte Carlo was exceptional. I accidentally left my wallet behind and urgently needed it for my next trip. Thanks to the outstanding support from General Manager César Alcobendas, I was able to retrieve it just in time. His dedication and professionalism truly reflect the hotel's high standards. An experience that defines true hospitality—highly recommended! If you had to define the customer attention level by how they react to an urgency, this is the place to stay, definitely.

Extremely Noisey Hotel

トリップアドバイザーの評価 1.0/5

Daniel W トリップアドバイザー認証口コミ

I have been staying at the hotel for the Grsnd Prix. It has been the worst experience in a hotel I have ever had. The location, facilities have all been amazing. However sleeping here is impossible. Unfortunately when you stay somewhere you expect to be able to sleep, I don’t think that is an unreasonable expectation. The pool deck plays heavy bass until 5am in the morning. It is so loud that the windows vibrate from the noise and despite wearing earplugs ( which I do not expect to in a luxury hotel) this has been the noisiest hotel I have ever stayed in. Complaints to management over the four nights I was here were wasted as nothing was done at all to improve the situation. I can not wait to leave this place. A great weekend ruined by a terrible hotel experience.

I will never ever pay for a stay here again!

トリップアドバイザーの評価 2.0/5

Willejog トリップアドバイザー認証口コミ

If this is a Fairmont Hotel, I am the newly elected pope. This hotel suffer the lack of almost everything I am used of from other Fairmont hotels: service, elegance and nice staff to start with. My room was dirty, full of dust and the toilet was unflushed (!) upon arrival. When I call nothing happened for 30 minutes. No excuse. No apologies. Nothing. Asking for help is unnecessary because the front desk staff doesn't care at all. They rather like talking with themselves and don't even try to act interested in you as a customer. The only reason for not setting the lowest grade on this experience was for the gentleman assisting the concierge who did his very best to cover up for the lousy management and lazy, inattentive staff.

Dear Mr Willejog, Thank you for sharing your feedback. We deeply regret that your experience did not meet the high standards we aim to provide. While we strive to uphold the Fairmont brand’s reputation for service and elegance, it is clear from your comments that we fell short during your stay. The issues you raised are certainly concerning, and we will ensure these matters are reviewed by the appropriate team members.Please accept our sincerest apologies. We value all feedback and take it seriously, but we also believe comments that fosters constructive dialogue and respect, that are values part of Fairmont. We will be addressing your concerns with management to prevent such incidents in the future. Thank you again for your feedback. Have a good day. Best regards, House Manager Team Fairmont Monte Carlo

Pool is open to the public

トリップアドバイザーの評価 3.0/5

Vailite Couples - トリップアドバイザー認証口コミ

Fairmont has a reputation for excellence. This hotel misses the mark. One bank of elevators was down for three days with no out-of-order signs. Hotels typically bar outside pool guests. Here they charge way extra for it and appear to encourage it. The pool is basically a daytime night club with a DJ, really expensive food and liquor bottle service if you rent a chaise lounge. A burger was 38 euro. (Ok 3 sliders) Hotel guests were forced to pay 220 euros to sit poolside. This hotel location is the heart of Monte Carlo. Fairmont should try harder. Common areas were outdated. Courtyard rooms looked into a dreary round... courtyard. We had a nice waterfront room. I got an extra chaise for there.

Dear Vailite, Thank you for taking the time to share your experience on Tripadvisor. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconvenience you encountered, particularly regarding the elevator issue and the pool access. Please allow us to clarify that the Fairmont Monte Carlo offers two different pool experiences: one complimentary and exclusively available to hotel guests, and the second, Nikki Beach Monte Carlo, which operates independently and provides a more vibrant atmosphere with music, entertainment, and a curated menu. We understand this may not suit all preferences, and we apologize if this was not made clearer during your stay. We are also sorry to hear that certain areas of the hotel did not meet your expectations and appreciate your feedback, which we take very seriously as we continuously work to improve our guest experience. We are, however, pleased that you enjoyed your waterfront room and hope that it brought you some comfort during your visit. We truly hope to have the opportunity to welcome you back and regain your trust. Please feel free to contact us directly should you decide to return, so we can ensure a more enjoyable stay. Warm regards, Alexandre Ariel - General Manager

Nice hotel with a central location

トリップアドバイザーの評価 4.0/5

efrontini74 ビジネス - トリップアドバイザー認証口コミ

Nice business hotel near the beach. Beautiful view on the sea from my room. Walking distance from the beach and from nice restaurant. Also walking distance from the Casino and old Monaco downtown. You can enjoy a 10 minute walk to go to the harbour. Rooms were nicely decorated and recently renovated. Balcony was fantastic. The food was ok but not exceptional. Service overall slow.

Dear efrontini74 Thank you very much for taking the time to share your feedback. We're delighted to hear that you enjoyed our central location, the beautiful sea view from your room, and the recently renovated decor. It's great to know that our proximity to the beach, restaurants, the Casino, and the old town of Monaco made your stay even more enjoyable. We also appreciate your comments about the balcony and are glad you found it fantastic. Your feedback regarding the food and service has been noted, and we will share it with the relevant teams to help us improve. We hope to have the pleasure of welcoming you back for an even better experience. Warm regards, Alexandre Ariel - General Manager

との提携 TripAdvisor

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