Aparthotel Adagio Monaco Palais Josephine

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 604 件のレビュー

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Aparthotel Adagio Monaco Palais Josephine - Image 1
Aparthotel Adagio Monaco Palais Josephine - Image 2
Aparthotel Adagio Monaco Palais Josephine - Image 3
Aparthotel Adagio Monaco Palais Josephine - Image 4
2A avenue du Général de Gaulle, 06240 BEAUSOLEIL, France

説明

ホテルのその他の情報

  • Near the casino & the Palais des Congrès

  • 10 min walk from the beach

  • Outdoor swimming pool (open in season)

  • Indoor private parking

  • 24-hour reception

当ホテルの客室

ホテル所在地

Aparthotel Adagio Monaco Palais Josephine

2A avenue du Général de Gaulle
06240 BEAUSOLEIL
France

GPS:43.742724, 7.42561

電話番号
ファックス +33 4 92 41 20 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙
建物付近
  • 駐車場

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  604 件のレビュー

トリップアドバイザーの評価  3.5/5  500 件のレビュー

Disappointed - won't stay again.

トリップアドバイザーの評価 2.0/5

Zoe M トリップアドバイザー認証口コミ

Positives - location, comfy bed and they allowed us to check in a bit earlier and out a bit later. However, the apartment was not nice at all. Looks better on photos. Needs updating and please repaint the doors and wardrobe doors white, the dark blue colour is awful and makes the apartment look even duller. No view from apartment. Staff not very friendly apart from Emmanuel who we saw some nights. He always said hello and acknowledged us. Most staff don't even look up when you walk past. Sorry, but would never stay again and wouldn't recommend.

Dear Zoe M, We sincerely appreciate your feedback regarding your recent stay at Aparthotel Adagio Monaco Palais Joséphine. We are glad to hear that you found the location convenient and enjoyed the comfortable bed. Your comments about the apartment are duly noted, and we apologize for any inconvenience caused. Rest assured, we will share your suggestions with the relevant team for further improvement. We also appreciate your recognition of Emmanuel's exceptional service and friendliness. Please accept our apologies for the lapses in service you experienced. We value your feedback as it helps us enhance our guest experience. Should you reconsider, we would be grateful for the opportunity to welcome you back and provide a more enjoyable stay. Sandie Payne Directrice Adjointe Adagio Monaco

Complaint Regarding Non-Functional Internet Service During My Stay

トリップアドバイザーの評価 1.0/5

Josie G トリップアドバイザー認証口コミ

I am writing to express my dissatisfaction with my recent stay at your esteemed hotel in Monaco. While I have always appreciated the hospitality and services provided by ADAGIO , my recent experience was marred by a significant issue that I believe warrants your attention. During my stay in Adagio Palais Josephine from the 23rd of June to the 28th of June, the internet service in my room (room 320) was not functioning. As a business traveller, reliable internet connectivity is crucial for me to stay connected with my family and manage my professional commitments. Although I complained three times about the lack of internet in my room, everyone assured me that the internet connection was working perfectly fine, and they reacted as if I were complaining for no reason. I must inform you that one day prior to my departure from your hotel, I discovered that there was internet connection only in the bathroom! I had no clue. If I had known, I would have put my pillows and covers in the bathtub and stayed there day and night. Unfortunately, due to the lack of internet service, I had to purchase expensive roaming packages from my Greek internet provider to stay connected. The consequences of this situation were severe: 1. I lost several important businesses deals due to interrupted communication and lack of timely responses. Each 500MB I was purchasing at the cost of 102 euro was vanishing in 20 minutes. 2. The excessive use of roaming packages led my Greek internet provider to suspect fraudulent activity, resulting in my phone and internet services being cut off. This added another layer of inconvenience and stress to my stay. I believe that reliable internet service is a basic expectation and a standard offering in hotels of your calibre. The lack of such a service not only caused significant financial loss but also impacted my professional and personal life adversely. EXTREMELY DISSAPOINTED!! NEVER AGAIN!!

Dear Josie G, Thank you for sharing your feedback regarding your recent stay at Aparthotel Adagio Monaco Palais Joséphine. We sincerely apologize for the inconvenience you experienced due to the non-functional internet service in your room. Your comments are of utmost importance to us, and we regret that we fell short of meeting your expectations, especially as a business traveler. Please be assured that we have taken note of your concerns and will address them with the relevant team to prevent such occurrences in the future. We understand the criticality of reliable internet connectivity and are truly sorry for the impact this had on your professional commitments and personal life. Should your travels bring you back to Monaco, we would appreciate the opportunity to restore your faith in our services. Warm regards, Sandie Payne Directrice Adjointe Adagio Monaco

Apt521 smells of raw sewage, host Andrea is arrogant and refuses to send maintenance team

トリップアドバイザーの評価 1.0/5

neilaC5854RI トリップアドバイザー認証口コミ

Truly dumbfounded by the staggering level of arrogance, inertia, unwillingness and incompetence of the host Andrea at this apartment. The smell of raw sewage is overpowering and unbearable — Andreas did NOTHING to try to resolve the issue, other than to make fun of a request for him to send a maintenance engineer to the property and suggested it needed a plumber instead, as if this was a laughing matter. The stench in this apartment clearly breaches all levels of hygiene and modern safety standards — a truly terrible experience that was not helped by the lofty, haughty and extremely sneering and arrogant approach of Andrea. His despicable manner needs to be highlighted, along with his apparent suggestion that this was normal for the area — what a lamentable, bizarre and deeply unprofessional attitude. In addition, he also concocted a story about the lights (which did not work on arrival) and then, for no reason at all, sent a contractor to remove a working kitchen light. Strange. This person should not be working in customer relations. Finally, I have made two complaints to booking.com and not received a single response. Terrible, terrible attitude. DO NOT STAY IN APT521!!!!

CAREFUL: Scam and fraudulent charges

トリップアドバイザーの評価 1.0/5

Julian G トリップアドバイザー認証口コミ

Two weeks after leaving, the hotel continues to place charges on my credit card in the amount of $265.48 and $132.63. When confronted the receptionist denied it first, and then claimed to refund me but never did. Had to report fraud to my bank to stop the repeating charges.

Dear Julian G, Thank you for bringing this matter to our attention. I apologize for any inconvenience you have experienced regarding the unauthorized charges on your credit card. We take such matters very seriously and I assure you that we investigated this thoroughly and now everything is cleared, we made a preauthorisation on your credit card but we didn't take more than the rate you have to pay for your stay, be sure of that. Your feedback is important to us, and we will take it into account as we review our procedures to prevent such incidents in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Sincerely, Sandie Payne Deputy Director of Adagio Monaco Palais Joséphine

清潔で広い部屋

お客さまの声 4.0/5

Nao 一人 - 確認済みレビュー すべて

カジノエリアや空港とのバス停も近く、スーパーなどもあり立地は便利でした。お部屋も広く清潔でとても快適に過ごせました。お部屋に飲み水があれば尚良かったです。

との提携 TripAdvisor

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