Fairmont Château Laurier 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 5 527

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Opis

O hotelu

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Nasze pokoje

Lokalizacja hotelu

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

Pozycja GPS:45.425153, -75.69451

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 5 527

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 726

Great hotel great location

Ocena na stronie TripAdvisor 5.0/5

Paul M Couples - Opinia zatwierdzona w TripAdvisor

This hotel is on a Great location… beautiful views!!! Also once again, Alexandre was amazing and so professional at check in.!!!! All staff were great during the stay, Claude is fantastic and always accommodating!!!! My go to hotel in Ottawa !!!

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Check your bill!!!

Ocena na stronie TripAdvisor 2.0/5

jason_riley Opinia zatwierdzona w TripAdvisor

We pre-paid for our room and spent only $37.12 at the hotel restaurant so imagine our shock to get a final invoice via email with a charge of $218.85!! It took over 3 hours to get a human on the phone to fix the invoice and refund the difference. This once grand hotel's best days are clearly behind it and it is noticeably understaffed (and the young woman gate-keeping Wilfrid's on the night we were there clearly hates her job). The hotel no longer screams "luxury" but the location is appealing.

Thank you for taking the time to share your feedback with us. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Review

Ocena na stronie TripAdvisor 4.0/5

Shirin D Opinia zatwierdzona w TripAdvisor

The location was excellent, and I appreciated the clean restrooms and comfortable bed. However, I found the changing area at the health club to be quite disappointing. It was below basement level, very cramped, and the shower floor had a plastic mat that likely harbored mold underneath. This aspect definitely needs improvement.

We promise to turn moments into special memories and it is always nice to hear when we have been successful. We also appreciate your thoughtful observations. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Excellent hotel- just don’t valet your car

Ocena na stronie TripAdvisor 3.0/5

Shane N Opinia zatwierdzona w TripAdvisor

Our stay was excellent… for the most part. From the front desk to the room quality, The pool, The breakfast, Location….. Until checkout. Requesting our car from valet was ridiculous. We had to sit and wait for an hour in the lobby. This is not what you would expect from a five star hotel.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Too expensive literally a shell of its former glory.

Ocena na stronie TripAdvisor 2.0/5

Ian D Opinia zatwierdzona w TripAdvisor

It needs a maintenance budget. Poor value for money. Staff much more concerned about their phones than the customers. The staff should be trained. I am older so they ignored me. Stay at best western plus. Lovely architectural building but internally does not work. Used the pool the change rooms could not have been more sparse. I do not think they have ever been updated.

We sincerely regret the disappointing experience during your stay with us. Rest assured that your experience is certainly not typical of our usual high level of service. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Patrick Vincelette Director of Rooms

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 498 Liczba opinii 8.5/10 Lokalizacja
  • 2 471 Liczba opinii 5.7/10 Pokój
  • 2 594 Liczba opinii 7.9/10 Obsługa
  • 54 Liczba opinii 5.2/10 Internet
  • 951 Liczba opinii 4.7/10 Komfort
  • 941 Liczba opinii 7.4/10 Klimat
  • 929 Liczba opinii 7.1/10 Udogodnienia
  • 674 Liczba opinii 4.2/10 Czystość

Zarządzane przez Trustyou

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