Fairmont Château Laurier 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 5 490

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Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
Fairmont Château Laurier - Image 3
Fairmont Château Laurier - Image 4
1 Rideau Street, K1N8S7 OTTAWA, Canada

Opis

O hotelu

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Nasze pokoje

Lokalizacja hotelu

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

Pozycja GPS:45.425153, -75.69451

Telefon
Faks +1 613-562-7030

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 5 490

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 716

Failing at the basics

Ocena na stronie TripAdvisor 1.0/5

Michelle B Opinia zatwierdzona w TripAdvisor

This is my third problematic stay at this property in a row, which I had to book through a 3rd party because their website was down. On arrival, we started with a 40+ minute wait in line for the valet. Next a 25 min wait at the check in due with only 1 or 2 staff checking in. Every guest I overheard was incensed long before they even got to the front of the line to speak to the front desk, but this was aggravated by the clearly inadequate training that the front desk staff had in problem-solving. The staff are all polite and attentive. However, the property is just not getting the basics right and a polite, elegant setting doesn't make up for it. There excellent nearby properties at this price point and it just doesn't make sense to endure the consistent disorganization.

We sincerely regret the disappointing experience during your stay with us. Rest assured that your experience is certainly not typical of our usual high level of service. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Patrick Vincelette Director of Rooms

Great experience

Ocena na stronie TripAdvisor 5.0/5

Rozan H Opinia zatwierdzona w TripAdvisor

Friendly and professional front desk staff (Julian and Xavier). I wanted to fill out the employee feedback slip but sorry got busy. Please consider this as a nomination for both of them. The room was spacious and comfortable. Overall, great experience.

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

" One of the best experience"

Ocena na stronie TripAdvisor 5.0/5

Aneri P Opinia zatwierdzona w TripAdvisor

I fell in love with our stay. It was one of the most amazing experiences I have ever had!! The view of the Rideau Canal and Parliament was excellent! I would wholeheartedly recommend to my friends and family. The staff is also very welcoming!!!

We are delighted that you enjoyed your visit to Ottawa's castle. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Excellent hotel stay spoiled by a bad breakfast experience

Ocena na stronie TripAdvisor 3.0/5

joachimc443 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed for one night and was upgraded to a larger Deluxe room proactively. Bed was super comfortable, but it was the first Fairmont I have been to recently where Chromecast was not enabled. So technology maybe a little dated. Washroom was nicely renovated but small. Overall, a pleasant stay. Unfortunately the restaurant was a let down and there is no lobby bar as the hotel is under renovations. Dinner at Wilfreds was wonderful and I had great service for dinner, bit breakfast was a totally different story. Waited 10 minutes for coffee order, then it wasn't refilled without me asking and everyone else had a carafe on their tables, but I was not given one. The server also disappeared for a good 20 minutes while I waited to get my bill, and had to ask another server to get the bill for me. Breakfast service left a lot to be desired and fortunately I was not in any hurry.

Thank you for sharing your valuable feedback with us. Rest assured that we take your comments to heart! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Cramped

Ocena na stronie TripAdvisor 3.0/5

Zachary F Opinia zatwierdzona w TripAdvisor

Small room. ZERO fridge space for personal items; why? If we wanted to purchase select drinks we would order room service. Get rid of the non-complementary items. Obviously well located, and Café Laurier coffee was a great highlight. Beautiful architecture. Wilfred's restaurant bone marrow is a must try.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. You may be pleased to learn that refrigerators are available upon request. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 487 Liczba opinii 8.4/10 Lokalizacja
  • 2 442 Liczba opinii 5.7/10 Pokój
  • 2 567 Liczba opinii 7.9/10 Obsługa
  • 57 Liczba opinii 5.3/10 Internet
  • 938 Liczba opinii 4.6/10 Komfort
  • 927 Liczba opinii 7.4/10 Klimat
  • 919 Liczba opinii 7.1/10 Udogodnienia
  • 668 Liczba opinii 4.1/10 Czystość

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