Fairmont Château Laurier 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 5 750

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Fairmont Château Laurier - Image 1
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Fairmont Château Laurier - Image 3
Fairmont Château Laurier - Image 4
1 Rideau Street, K1N8S7 OTTAWA, Kanada

Opis

O hotelu

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Nasze pokoje

Lokalizacja hotelu

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Kanada

Pozycja GPS:45.425153, -75.69451

Telefon
Faks +1 613-562-7030

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 5 750

Ocena TripAdvisor  4.1/5  Liczba opinii: 4 795

Fairmont - Chateau Laurier (Gold Level)

Ocena na stronie TripAdvisor 4.0/5

JazzyButtons Couples - Opinia zatwierdzona w TripAdvisor

We decided to stay in Ontario and visit Ottawa. We had chosen the gold level accommodation and were upgraded to a larger room the Parliament Suite which was very spacious. We could view the Ottawa River, Parliament Hill and Hull, Quebec. We enjoyed the gold level lounge which we had the breakfast and evening canapés.

Thank you for sharing your compliments with us. We hope to see you again one day soon. Sincerely, Fairmont Château Laurier

Fairmont Chateau Laurier Tour

Ocena na stronie TripAdvisor 5.0/5

The H Opinia zatwierdzona w TripAdvisor

The tour was fabulous! Very interesting and informative. A beautiful and historical piece of architecture!!! The tour guide Emily however, needs to reconsider her attire (wore nylons/tights on an extremely hot day). She was constantly pulling, prodding and poking at herself. It was in poor taste and very distracting for myself as a guest.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Bedbugs in my room and cockroaches in my food.

Ocena na stronie TripAdvisor 1.0/5

Michael C Opinia zatwierdzona w TripAdvisor

Title says it all. I checked out at 1am in the first night of my 3 night reservation. The room I was staying in was tiny and dingy with cobwebs hanging from the ceiling. In the middle of night, I turned on a light and saw beetle like creatures emerge from the crown molding. I packed my bags as quickly as I could and left. I returned to the hotel for a business conference a day later, and found a live cockroach on my breakfast plate.

Thank you for taking the time to share your experience. We are truly sorry to learn that your stay did not meet your expectations. Following your departure, our team immediately inspected the room in question. The inspection revealed a single ladybug and no evidence of any other insects or pests. Further, we have never had a sighting of any insect or pests in our food or on our plates and are quite surprised and distressed by your report. We understand, however, that this experience caused you great discomfort, and for that we sincerely apologize. Please know that the comfort, safety, and peace of mind of our guests remain our highest priorities. We appreciate your feedback and the opportunity to address your concerns, and we hope you might allow us the chance to restore your confidence in the future. Sincerely, Fairmont Château Laurier

Bad Service in the Restaurant, Old Hotel!

Ocena na stronie TripAdvisor 3.0/5

bromovancouver Opinia zatwierdzona w TripAdvisor

Stayed for one night and the room was OK. The bathroom was tiny and the bath and shower were old. the dinner we had at Zoes was just very disappointing. Very slow service which spoiled the experience even though the food was quite good. At the end we were forgotten and never got our coffee and desert! When we finally got up from the table in frustration, we paid the bill and went to our room. Five minutes the waiter arrived at the door with the coffee and desert. This did not really help. Poor service. The brunch the next morning for $42 was just not worth it. Cold coffee, cold food and poor service.

We sincerely regret the disappointments you shared during your recent stay with us. Rest assured that your experience is certainly not typical of our usual high level of service. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Fairmont Château Laurier

Nice but service needs improvement..

Ocena na stronie TripAdvisor 4.0/5

Lesley S Opinia zatwierdzona w TripAdvisor

We had afternoon tea with two young children. The price for kids is cheaper, but the adult price is quite expensive at double the kids’ price. Right away we were offered a glass of bubbly; we figured it was to put up the total price! The sandwiches and cakes were presented really well, and someone from the kitchen ran through what they all were. When one of the kids asked me what was in one of the squares, I asked our waitress. She replied that we had been told that by the other lady! Well - we had forgotten! She went to talk to another waitress, and I thought she would be asking her - but it looked like they were laughing at us. At the end of the meal, the waitress brought the charge machine, told me I could adjust for the tip, and tap to pay. - I didn’t know what I was paying for! It was a shame that there wasn’t a more professional and friendly waitress, especially with excited kids.

We sincerely regret not meeting your expectations during your Afternoon Tea experience. Rest assured that your experience is certainly not typical of our usual high level of service and will be reviewed with the team in Zoe's. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Fairmont Château Laurier

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 930 Liczba opinii 8.3/10 Lokalizacja
  • 3 200 Liczba opinii 5.8/10 Pokój
  • 3 245 Liczba opinii 7.9/10 Obsługa
  • 67 Liczba opinii 4.6/10 Internet
  • 1 296 Liczba opinii 7.3/10 Klimat
  • 1 217 Liczba opinii 7.1/10 Udogodnienia
  • 1 212 Liczba opinii 4.9/10 Komfort
  • 849 Liczba opinii 4.9/10 Czystość

Zarządzane przez Trustyou

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