The Plaza - A Fairmont Managed Hotel 5성

고객 평점 (ALL 평가) 4.4/5 1,400 리뷰

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The Plaza - A Fairmont Managed Hotel - Image 1
The Plaza - A Fairmont Managed Hotel - Image 2
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The Plaza - A Fairmont Managed Hotel - Image 4
768 Fifth Avenue, 10019 New York, 미국

호텔설명

호텔 추가 정보

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

숙박

호텔 위치

The Plaza - A Fairmont Managed Hotel

768 Fifth Avenue
10019 New York
미국

GPS:40.764268, -73.974155

전화
팩스 +1 212-759-3001

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,400 리뷰

TripAdvisor 평가  4.5/5  5,226 리뷰

The best start to 2026

트립어드바이저 평점 5.0/5

Alycia T TripAdvisor 인증 리뷰

The hotel was fantastic. The staff was wonderful. The food was great. We had an exceptional driver named Ben. He was incredibly knowledgeable about the city and took us everywhere we needed to go. If you ever need a driver, I would highly recommend Ben. He drives an SUV. The concierge will set you up with Ben. All you have to do is ask they were wonderful.

Elegant Afternoon Tea at the Plaza!

트립어드바이저 평점 5.0/5

Deborah K TripAdvisor 인증 리뷰

My husband took me to afternoon tea at the Plaza for my 68th birthday. 🎂 It was a positively lovely and delicious experience from start to finish! Our waiter Porfirio Cortez made our visit extra special with his attention and exuberance! I can't wait to for my next visit!!!

Beautiful morning

트립어드바이저 평점 5.0/5

jay_nine_99 TripAdvisor 인증 리뷰

Beautiful morning having tea at the palm court! Server was lovely and attentive, always checked on us. Enjoyed the holiday tea menu with tea and coffee, delicious!

And always perfect experience

트립어드바이저 평점 5.0/5

DayTrip28272376402 TripAdvisor 인증 리뷰

Tea at Palm Court used to be an annual event. In the last five years, it is probably the second time that I have attended, this time, taking a dear friend who had never been before. It was delightful to see it through the eyes of a newcomer. As always, the decor, the ambience, the food and the service were perfect. On my last two occasions, I had the pleasure of being served by Fariz. He manages to make what is already a perfect experience even more perfect. It is so nice that after all these years, there is something that never disappoints.

We left and went to the Waldorf Astoria!

트립어드바이저 평점 1.0/5

withlovekaty TripAdvisor 인증 리뷰

I would never recommend this place to anyone. If you’re reading the negative reviews, believe them. I stupidly ignored them because I wanted a magical Christmas experience… and instead it completely ruined my Christmas. Check-in was an absolute joke. They left me standing in the lobby for over an hour and a half with zero care or urgency. Not even an apology. I’m pregnant, my feet were swelling, I was in pain, and I had nowhere to sit or be comfortable. I had to properly complain before anyone even took me seriously. The reception staff were unbelievably rude, and the reception manager, Matt, was even worse. I didn’t even get given a room until I said I was going to have a meltdown because I was so upset. I paid nearly $3000 for one night and check-in was 3pm, it was nearly 5pm and they still didn’t have a room ready. How is that acceptable at a hotel like this? What made it even more disgusting was watching other people arrive, throw $100 tips at the receptionist, and suddenly they had a room instantly. So is that what you have to do to get basic service, tip your way into what you already paid for? When we finally got to the room, it didn’t even feel finished. There were no seats, it looked like an empty spare room that was mid maintenance. And the bathroom smell… I genuinely cannot explain how bad it was, the most horrific sewage smell I’ve ever experienced. I didn’t even notice at first because I was in so much pain I went straight to lie down and didn’t even look at the bathroom, but when I used the bathroom about 45 minutes later I almost vomited. My husband tried to cheer me up by ordering the “Kevin” ice cream through room service (which was $350 not even including tax/tips), something I was genuinely excited for because I love the Home Alone 2 movie. Only to be told they had no ice cream. At Christmas. In a hotel like this. My husband begged them to sort it, they said they’d call us back, they never did. He called twice and they just kept saying no. At this point I couldn’t take it anymore, exhausted, swollen feet, hours wasted checking in, no ice cream (iykyk), then nearly vomiting from the smell. I asked to speak to a manager. Matt called me and I told him I felt like leaving and felt like getting my money back. His response? “Ok leave, I’ll refund you, come to the desk.” I was honestly speechless. No apology. No attempt to fix it. No effort whatsoever, just completely didn’t care. So I literally booked the Waldorf Astoria while standing in the lobby of The Plaza… and we left. And I can’t even explain the difference. The Waldorf were AMAZING. We told them what had happened and they brought me complimentary ice cream to recreate the Kevin ice cream experience, I actually cried with happiness, it was that kind. That’s what real service looks like. The kindest staff, the best reception, the most caring experience. I even emailed the Plaza manager on my flight home and never got a reply. That says everything. I’ve never felt so uncomfortable, dismissed, and disappointed in a hotel in my entire life.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 323 리뷰 8.8/10 위치
  • 529 리뷰 6.2/10 객실
  • 712 리뷰 7.3/10 서비스
  • 220 리뷰 7.6/10 분위기
  • 167 리뷰 5.5/10 레스토랑
  • 123 리뷰 4.5/10 가격 대비 가치
  • 117 리뷰 3.8/10 청결도
  • 51 리뷰 5.7/10 조식

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