Fairmont The Queen Elizabeth 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,861 件のレビュー

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Fairmont The Queen Elizabeth - Image 1
Fairmont The Queen Elizabeth - Image 2
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900 René Lévesque Blvd West, H3B 4A5 Montreal, カナダ

説明

ホテルのその他の情報

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities up to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

当ホテルの客室

ホテル所在地

Fairmont The Queen Elizabeth

900 René Lévesque Blvd West
H3B 4A5 Montreal
カナダ

GPS:45.500503, -73.568202

電話番号
ファックス +1 514-954-2256

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,861 件のレビュー

トリップアドバイザーの評価  4.1/5  1,882 件のレビュー

2025エクセレンス認証

Obstinate and un-empowered staff lead to bad experience

トリップアドバイザーの評価 1.0/5

novocane トリップアドバイザー認証口コミ

Fairmont Montreal refused to honor the contractual terms of my reservation; attempts to reason with hotel staff resulted in hiding behind inane policy, rather than acknowledging problems, and contrite dismissal without attempting to listen nor acknowledge problems. When asked to escalate to a responsible manager, no one was available. The given email for the general manager was incorrect and emails to the general manager bounced. After googling for an alternate contact for the general manager, a different email was added, which did not bounce, but no response has been received after 5 days. Attempts to reach the hotel at the general hotel email contact have not been returned. The terms of my room rate, which included a $100 credit for the stay were not honored. Even though I presented the confirmation of the terms of my booking, the staff said they didn’t see it in their computer, so the computer rules. Attempts to reason with them were met with dismissal and obstinate allegiance to policy rather than doing what’s right. The room itself was not properly cleaned, with lipstick stains all over the glasses provided in the minibar. Photographs of the stained glasses were provided to the hotel duty manager who acknowledged the problem and stated that housekeeping was informed; but no action was taken to address the cleaning lapse. Overall, this hotel failed because: (1) Staff are unwilling to listen to a problem, before jumping to conclusion (2) Staff hide behind pedantry of policy, and rather than make things right, insist on allegiance to a broken policy (staff not empowered) (3) Staff are obstinate, rather than problem solving and prefer to say no rather than find practical solutions to address very real problems (4) Staff are unwilling to hear compromise solutions proposed by the guest, instead lacking the flexibility to amend their errors (5) no escalation paths given, other than an email address which bounced. (6) Commitments (ie that housekeeping would correct cleaning failures) were not kept (7) Attempts to follow up with the general manager and the general hotel did not receive responses. The Montreal Queen Elizabeth Fairmont should be a shining beacon in the fair city of Montreal. In is a hotel at a great location, with its unique history and association with John Lennon. Despite excellent experiences at the restaurant and pool and with the staff of both, the front desk and management have made an extraordinarily bad experience for me and my guest. The hotel does not live up to my expectations of the Fairmont brand and I am now forced to seek correction of the hotel’s errors through the credit card dispute process. To management at the QE Fairmont: you can do better.

Amazing!

トリップアドバイザーの評価 5.0/5

elnazhz トリップアドバイザー認証口コミ

We’re staying at Fairmont The Queen Elizabeth for three nights, and everything has been so great that we wanted to leave a review before our trip even ends. We’re honestly thinking about extending our stay. The staff are incredibly kind and welcoming, the hotel is very clean and comfortable, and the restaurants are excellent. We had some of the best food in Montreal right here at the hotel. Everything has been perfect so far, and we would absolutely stay here again. Highly recommended! Ali rashidian

Dear Ali, We very much appreciate your comments regarding your current stay at Fairmont The Queen Elizabeth. We are delighted to read that you are having an excellent stay and that you are enjoying your visit as well as our delicious food and our kind and welcoming staff. We will make sure to share your kind compliments with them. We truly hope that you can extend your stay with us and enjoy even more our hotel and amenities. Sincerely, The Guest Relations Team

Famous and well-located

トリップアドバイザーの評価 5.0/5

Glenn G トリップアドバイザー認証口コミ

Stayed at this hotel for two nights in December as part of a tour group. We had stayed in another historical Fairmont Hotel before and this is a more modern facility. The lobby and common areas were decorated for Christmas and we enjoyed the market. Found out that this is the hotel where John and Yoko had their "bed in" for world peace. The gym was well equipped and relatively quiet when I went at night. The hotel is right above the major train station and also connects to the underground city. Room was clean and quiet. Our group had the daily breakfast buffet in the restaurant and that was nice too -- especially for those who partook of the omelet station. We got out and walked around a bit, both above and underground. Nice stay for our tour group before catching the train to Quebec City.

Dear TarHeel, Thank you for sharing your positive experience at Fairmont The Queen Elizabeth. We are delighted to hear that you enjoyed our festive decorations and the unique historical significance of our hotel. It is always a pleasure to know that our guests appreciate the modern amenities we offer, including the well-equipped gym and the convenient location above the major train station. We are also pleased that you and your group enjoyed the daily breakfast buffet, particularly the omelet station, which is a favorite among many of our guests. Thank you once again for your kind words. We look forward to welcoming you back in the future. Sincerely, The Guest Relations Team

Very nice stay

トリップアドバイザーの評価 4.0/5

Iordanka P トリップアドバイザー認証口コミ

Lovely hotel, beautiful lobby, and superb location. Staff were all amazing and very helpful. The rooms and bathrooms were small but we well appointed with nice amenities.

Dear Mr. Dany, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful lobby, superb location in the heart of downtown Montreal and the service received from our staff. Your feedback about the room size is appreciated as we continually strive to enhance our guest experience. We hope your next visit will be as pleasant as this one. Sincerely, The Guest Relations Team

Awesome

トリップアドバイザーの評価 5.0/5

DickiesLondon トリップアドバイザー認証口コミ

We spent 5 days over Christmas at the Queen Elizabeth. The hotel was great. Location is perfect but what makes the hotel so great is the Fairmont team. Everyone was exceptional. Canadians are the nicest people in the World.

Dear Mr. London, Thank you for your wonderful feedback regarding your recent stay at Fairmont The Queen Elizabeth during Christmas time. We are delighted to hear that our location and team contributed positively to your holiday season experience. Your kind words about our staff are truly appreciated and we will make sure to share your compliments with them. We look forward to welcoming again during your next trip to Montreal. Sincerely, The Guest Relations Team

との提携 TripAdvisor

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