Fairmont The Queen Elizabeth 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 5,302 件のレビュー

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900 Rene Levesque Blvd W, H3B 4A5 Montreal, Canada

説明

ホテルのその他の情報

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities ranging from five to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

当ホテルの客室

ホテル所在地

Fairmont The Queen Elizabeth

900 Rene Levesque Blvd W
H3B 4A5 Montreal
Canada

GPS:45.500503, -73.568202

電話番号
ファックス +1 514-954-2256

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  5,302 件のレビュー

トリップアドバイザーの評価  4.0/5  1,819 件のレビュー

Perfect location, connected to the central station by elevator

トリップアドバイザーの評価 4.0/5

Chase V ファミリー - トリップアドバイザー認証口コミ

We had a lovely stay with no issues. No signs of a strike (10/18/24) so recent reviews need not scare you off. Views are great staff is helpful. Especially the girl at the pool. She was accommodating for me and my daughter, I tried to thank her but couldn’t find her to see her name tag to shout out on here. Amenities are fine, decor is fine, and room was adequate (small, but that’s common in bigger cities). Only minus a star for no benefits at all booking through Amex fine hotels. Huge difference than the Fairmont chateau Frontenac I’m staying in now that gave room upgrade, hotel credit, and late checkout. Even detailed the benefits to us in a letter. This was also probably effected from the recent strike. But that’s a large portion of where/why I book my hotels. The beds were not the comfiest would be the only complaint but that’s hit or miss at hotels as well. Would recommend staying here as the tiled indoor pool is gorgeous and the location is unbeatable if traveling with luggage with via rail to other parts of Canada. Will repeat when taking more trains from Montréal.

Dear Chase, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are pleased to read that you had an excellent stay and that enjoyed your visit to our hotel as well the indoor pool. We hope that your next visit will be as pleasant as this one. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Strikes suck

トリップアドバイザーの評価 3.0/5

Tom B トリップアドバイザー認証口コミ

We checked in the second October 2024. The strike was still on. The room was very nice, but when after a long day of traveling, the hotel restaurants were closed! Across the bridge in the terminal we were able to find a pizza restaurant and got a bite. I returned to room and drank some alcohol from the room refrigerator. No problem, except when received the bill! Come on, $25.00 + for 2 oz of booze. Give me a break! At least, there should have been a discounted room price and a definite lowering of room booze.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Please, allow us to express our sincere apologies about your experience during the Union workers strike. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. We thank you for your understanding The Guest Relations Team

Best hotel of our hoilday.

トリップアドバイザーの評価 4.0/5

glennk1966 トリップアドバイザー認証口コミ

This Hotel was exceptionally good,the room on the 12th floor was amazing and big plus he bathroom was lovely,the view was amazing in the evening as well as the day, the bed was comfortable,l have nothing bad to say about this hotel,lovely hotel to stay.

Dear Mr. Glenn, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth during your vacations. We are delighted to read that you had an excellent stay in your comfortable room. We hope to have the opportunity to welcome you again during your next vacations. Sincerely, The Guest Relations Team

Poor service

トリップアドバイザーの評価 1.0/5

Felipe Z トリップアドバイザー認証口コミ

Subject: Complaint Regarding Unpleasant Stay at Fairmont Queen Elizabeth, Montreal Dear Fairmont Customer Service, I am writing to express my deep dissatisfaction with the experience my fiancée and I had during our stay at the Fairmont Queen Elizabeth in Montreal from July 26th to July 28th. Unfortunately, the visit fell far short of the standards we expected from a Fairmont property. Upon arrival, we were greeted by individuals whose roles were unclear, as they were dressed in casual sportswear and tank tops, making it difficult to determine if they were hotel staff. Furthermore, we were denied access to hotel amenities, including the restaurants and pool, which significantly impacted our stay. Adding to the frustration, we were unable to rest due to constant noise from protests and large crowds outside the hotel, making it extremely difficult to enter or leave the premises. This chaos ultimately prevented us from securing a taxi to the airport, further complicating our departure. We chose this hotel expecting a high-quality experience that aligns with Fairmont's reputation. However, we were left not only disappointed but also inconvenienced and distressed. Despite all these issues, the hotel management has yet to reach out or take any action to address our concerns and provide a meaningful solution for the situation. We sincerely hope that Fairmont will consider this matter and find an appropriate way to repair the inconvenience and discomfort we faced during our stay, ensuring that our next experience at a Fairmont property meets the brand’s standards. Kind regards, Felipe Zanotto Peres

Dear Mr. Peres, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Please, allow us to express our sincere apologies about your experience during the surprise strike by the Union workers. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. Rest assured that a member of our Team is going to contact you in the coming days for a further discussion. Sincerely, The Guest Relations Team

Visit totally ruined by Demonstrators/strikers and no facilities in the hotel being open

トリップアドバイザーの評価 1.0/5

K1698CZrebeccar Couples - トリップアドバイザー認証口コミ

Our tour of Iconic Fairmont Hotels of Eastern Canada concluded in Montreal but our experience was totally ruined by the strikers protesting on the main entrances to the hotel and the fact that absolutely everything in the hotel was closed. The noise from the protesters was horrendous and having push through the mob to access the hotel was very unpleasant and intimidating. Only one entrance was available at the back of the hotel which was being taken over by the shuttle buses for the President’s cup golf which was also being hosted in the hotel. It made it extremely difficult when we arrived at the hotel with all our luggage and again when departing because there was nowhere for our transfer chauffeur to pull in to collect us. Why all the entrances to the hotel were also closed I’ve no idea and being told it was for security purposes didn’t make sense. The only positive was we were given an upgrade to a nice suite and allowed to keep it for a late check out so we did have somewhere to relax whilst awaiting our departure. We did appreciate this but generally this was a really awful experience and we should have been warned about this before our arrival so that we could have made alternative arrangements

Dear Guest, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We truly apologize about your experience during the suprise strikes by the Union workers. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. We thank you for your understanding. Sincerely, The Guest Relations Team

との提携 TripAdvisor

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