Fairmont Le Château Montebello 4 星

客户意见评级 (ALL 评级) 4.5/5 3,156 评论

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Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
Fairmont Le Château Montebello - Image 3
Fairmont Le Château Montebello - Image 4
392 Notre Dame, J0V 1L0 蒙泰贝洛, 加拿大

描述

酒店其他优惠

设施编号：528485 优美的环境与全年无休的活动为宾客提供丰富多彩的游玩项目，包括高尔夫、皮划艇、越野滑雪、狗拉雪橇、冰壶运动，以及豪华水疗中心。

我们的客房

酒店位置

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 蒙泰贝洛
加拿大

GPS:45.649998, -74.949409

电话
传真 +1 819-423-1133

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,156 评论

TripAdvisor 评级  4.0/5  3,265 评论

Perfect Family Weekend at a Cozy, Rustic Fairmont

Tripadvisor 评级 5.0/5

TravellingMamaYYZ 经 TripAdvisor 认证的评论

We had an absolutely wonderful stay at the Fairmont Le Château Montebello. The property has a bit of an older, rustic charm, but that’s exactly what makes it so special. The service was top-notch from start to finish. We visited for a weekend family getaway, and there were plenty of activities to keep everyone entertained—even on a gloomy November weekend. The curling lesson was a fantastic touch that both the kids and adults enjoyed, and our curling instructor was friendly and helpful. We also took advantage of the indoor tennis courts and swimming pool, and we never ran out of things to do. A big bonus is that the hotel is pet-friendly, and our dog loved exploring the beautiful trails and waterfront. The Christmas decorations and fireplaces in the lobby were also absolutely lovely, creating a warm, cozy, festive atmosphere that made the whole stay feel magical. A special shout-out to Jeanne at reception. She was incredibly thoughtful, remembered my name and details, and made me feel genuinely welcome. As a Diamond member, I truly appreciated the added touches. Breakfast was excellent with lots of variety, and we had dinner every night at the hotel’s main restaurant, Aux Chantignoles. The food quality was consistently great, and the cozy dining atmosphere fit perfectly with the rustic charm of the property. While the rooms do have an older design, we actually enjoyed the rustic feel. The bathrooms have been renovated, everything was clean, and the housekeeping staff were very friendly—especially toward our dog, which we appreciated. Also, don’t miss Parc Omega nearby. It’s absolutely a must-do! We had a great experience and saw so many animals making it a highlight of the trip. Overall, it was a memorable and lovely stay, and we will definitely be back!

Dear Guest, Thank you very much for your wonderful review and your perfect rating. We are delighted to know that your family getaway was such a memorable experience. It is a pleasure to read how much you enjoyed the charm of our historic property, the variety of activities, and the festive atmosphere throughout the hotel. We are especially glad that the curling lesson, indoor facilities, and trails were highlights for the whole family. Your kind words for Jeanne at reception mean a great deal. She is truly dedicated to offering thoughtful and attentive service, and your recognition will certainly make her day. We are also very happy that you appreciated the quality of our dining experiences and the warm ambiance of Aux Chantignoles. It would be our pleasure to welcome you back for another cozy and relaxing stay. Warm regards,

A Beloved Tradition That’s Starting to Decline

Tripadvisor 评级 2.0/5

homesweethome001 经 TripAdvisor 认证的评论

We've (big family group of 10) been visiting Château Montebello every year for over 15 years and have always loved our stays. Unfortunately, our most recent visits have felt increasingly underwhelming. The lodge is still beautiful, but it’s beginning to feel seriously outdated. The rooms look like they haven’t changed since the early 2000s—we’ve literally had the same furniture since our first stay. The bathrooms also feel very old and in need of renovation. On top of that, a lot of the building is showing wear: the “temporary” gym feels like an old storage room with a few machines, the paint is peeling, and the carpets are noticeably stained. There also isn’t nearly enough seating in the lobby, which makes it hard to relax during peak times. And while we love children, we travel as a large family ourselves ( 3 generations and 4 young-ish children) —there seem to be little to no rules around noise. Kids were screaming in the hallways at all hours of the night, and nothing was done about it. The pool has always been our highlight, but this year the edges were covered in slime, which was really disappointing. Food-wise, prices are extremely high, and both restaurants offer strange combinations that seem designed to justify the cost (ex., rose petal tartar sauce for 40$ fish and chips...). The breakfast buffet, however, is fantastic—very fresh and varied. Just keep in mind that if you want anything other than the basic, tasteless poured coffee, you’ll be paying extra. Most of the staff are wonderful and genuinely go above and beyond, especially if you’re friendly. Overall, though, the experience no longer matches the hefty price tag, and we really hope to see some updates and improvements soon.

Dear Guest, Thank you sincerely for your loyalty over the past 15 years and for taking the time to share such detailed feedback. We deeply regret that your most recent stay did not reflect the quality and comfort you have come to expect from us. Please be assured that your remarks have been shared with our management teams. Several renovation and improvement projects are already underway, and your perspective as long-standing guests is extremely valuable as we continue this work. I am also sorry to hear that elements of the dining experience and pool facilities fell short of your expectations. Your comments have been passed on for review and immediate follow-up. Above all, we are grateful for your kind words regarding our staff. Knowing that their service continues to stand out means a great deal to us. We truly hope to have the opportunity to welcome your family back and to regain your full confidence. Sincerely, Karme-Euryale Guest Experience Manager Fairmont Le Château Montebello

Château Montebello: come for the history, stay because no one can tell you what’s open.

Tripadvisor 评级 1.0/5

Canada_Brit15 经 TripAdvisor 认证的评论

We booked a “rustic” room on the Papineau 400 level — which apparently means rusted, not rustic. The carpet hadn’t changed in over 30 years (we have photos from 30 years ago), now featuring bumps and pulls as if it were trying to form its own mountain range. The shower curtain had seen… things. Iron stains, mystery markings, and hair from what I can only assume were former guests who left a part of themselves behind. The toilet seat had clearly been through several administrations. When we checked out and mentioned the issues, the front desk shrugged with the enthusiasm of a wet log. The confusion didn’t stop there. We tried booking activities — told “no reservations needed,” then arrived and were told the opposite. We were promised curling every day, but apparently that meant only during mysterious “specific times” no one could define. Luckily, we managed to sneak in one day. The gym and squash courts were closed for construction — something that might have been worth mentioning before check-in, or at least in an email or by front desk staff. Meanwhile, contractors were wandering freely, leaving doors propped open in winter temperatures so the pool area could double as an unadvertised ice bath. The change rooms had mirrors hanging off the walls and an overall aesthetic best described as rough bar night chic. The concierge line might connect to another dimension, because it never gets answered, and the in-room phone seems to be for decoration only. Staff on-site had no idea what was open, when, or why. No activity board, no information, no in-room booklet — no clue, literally. Every question turned into a guessing game: • What time does the lobby bar open? Unknown. • Are activities running? Possibly. • Can you get a drink? Only if you’re in the right place at the right moment. The building itself is stunning and the setting is gorgeous — but the experience felt like Clue: The Resort Edition. Who’s serving dinner? Where’s the curling? Why is the pool freezing? Nobody knows, and management doesn’t seem to care. Then came the kicker — a charming, utterly coothless letter from management informing guests that the power might be cut off and that we could “purchase coffee” if our in-room machines didn’t work. Nothing says “luxury resort” quite like being told to buy your own caffeine while the hydro’s out. It’s not as if they own, say, multiple canteens and banquet halls designed for hosting events or anything. Even a few simple fixes — a touch of paint here, a bit more foam in the lobby cushions, and some actual communication — would go a long way. Would I stay again? Only if they start marketing it as a live-action mystery retreat.

Dear Guest, Thank you for taking the time to share your feedback. I am sincerely sorry to read that your experience did not reflect the high standards we aim to offer. This is certainly not the impression we want our guests to leave with. Please rest assured that your comments regarding the condition of your room, the clarity of activity information, and the overall communication have been shared with the concerned managers so we can address these issues promptly. Our teams are currently working on updated signage, improved information channels, and ongoing maintenance projects throughout the resort. We truly regret that these shortcomings affected your stay, especially given the unique heritage and setting of the Château. I would welcome the opportunity to discuss your visit personally should you wish to share more details. Sincerely, Karme-Euryale Guest Experience Manager Fairmont Le Château Montebello

Amazing and unique experience

Tripadvisor 评级 5.0/5

584shelaghm 经 TripAdvisor 认证的评论

Outstanding experience from start to finish. Beautiful resort with a focus on the gorgeous Quebec region on the Ottawa river. We had a lovely King room with a view of the river, spacious and super comfy we spent 3 nights here and did not want to go home. Shout out to Nathalie on reception, what a gem!! There is nothing like this vast log cabin with it's beautiful vaulted ceiling and enormous fireplace. Pictures do not do this place justice - so much history and unique architecture. Their sweet lobby dog Victor likes to cuddle and everyone working here are fantastic, you can tell they are a happy team. We were disappointed there was only 1 restaurant open during our 3 night stay but the dinner was truly remarkable (separate review for Chantignoles restaurant) and the enormous swimming pool and hot tub was a treat after our very long drive. Beautiful grounds, would love to come back in the summer and location is an easy walk into Montebello town for any supplies. Loved this place so much, if you are asking if it's worth the spend, trust me - it is and you won't regret it!

Dear Guest, Thank you so much for your wonderful review and perfect rating. We are thrilled that you enjoyed the unique charm of our historic log château, your river-view room, and the relaxing pool and hot tub. Your kind words for our team, especially Nathalie, and for Victor, our lobby ambassador, mean a great deal to us. We appreciate your understanding regarding the limited restaurant availability during your stay, and we are delighted to know that your overall experience was outstanding. We truly hope to welcome you back, perhaps in the summer, for another memorable stay on the river. Warm regards,

Montebello Magic

Tripadvisor 评级 5.0/5

MelisBry 经 TripAdvisor 认证的评论

The Fairmont Montebello is a wonderful family destination. They have an array of activities including golf lessons, painting activities, Zumba classes, pools, mini-putt and a playground, all included in the resort fee. They also have a wonderful spa. We enjoyed our rooms and the service. Our son has a peanut allergy and all of the food was house made and peanut free at the breakfast buffet! We will be back!

Dear Guest, Thank you very much for your excellent rating. We’re delighted that you enjoyed your experience and look forward to welcoming you back soon to Fairmont Le Château Montebello. Sincerely,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 567 评论 8.9/10 位置
  • 1,073 评论 5.4/10 房间
  • 1,397 评论 8.5/10 服务
  • 11 评论 4.4/10 上网
  • 891 评论 6.6/10 食物
  • 798 评论 8.5/10 设施
  • 742 评论 8.2/10 氛围
  • 397 评论 3.8/10 舒适度

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