Fairmont Le Château Montebello 4 星

客户意见评级 (ALL 评级) 4.4/5 2,703 评论

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Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
Fairmont Le Château Montebello - Image 3
Fairmont Le Château Montebello - Image 4
392 Notre Dame, J0V 1L0 蒙泰贝洛, 加拿大

描述

酒店其他优惠

优美的环境和全年开展的活动为客人提供了各式各样的冒险旅程，包括高尔夫、皮划艇、越野滑雪、狗拉雪橇、冰壶和一个豪华的水疗中心，帮助您恢复精神、唤醒活力。

我们的客房

酒店位置

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 蒙泰贝洛
加拿大

GPS:45.649998, -74.949409

电话
传真 +1 819-423-1133

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,703 评论

TripAdvisor 评级  4.0/5  3,221 评论

poor quality visit

Tripadvisor 评级 2.0/5

Jam54321 Friends getaway - 经 TripAdvisor 认证的评论

On arrival checkin - we went to our rooms to hopefully hurry down to the poor to enjoy the swim and sauna and whirlpool and when we got to the two rooms there was only one robe for the two rooms with 4 people. We had to call down to get the other three robes and it literally took a least 30 mins or more to get someone to bring us the missing robes. We actually even went to the front desk to ask if we can just pick it up ourselves but was told no - someone will bring it to you - yes they did but made us very late and very little time left to enjoy the recreation time before our dinner reservations for 7 pm. The food at the dining room has been below par for the last 3-4 years or so. I do not know if it is change of staff or what. But very much not work the price we paid for the quality of the food. This also goes for the breakfast buffet in the morning. Very disappointed. Also being allcor member - when we got to our rooms - the two rooms had only one little chocolate box with two small chocolates to be shared for 4 adults??? Also the drinks as allcor member was one room with two small bottles of apple juice and one room with one small bottle of bottle juice and one small bottle of mineral water

Chateau Montebello August Long 2024

Tripadvisor 评级 4.0/5

RCBubbles 家庭住宿 - 经 TripAdvisor 认证的评论

My family of four and a friend & his son joined us to stay at Fairmont Le Chateau Montebello for August long weekend 2024. We selected a (recently renovated) Deluxe Luxury King room. We self parked and there was plenty of space. The resort is clean and the grounds are well kept. Our room was not ready when we arrived so we changed in our friend's room and went straight to the Friday afternoon pool party. There was a DJ, it was fun. Over the course of the weekend, we enjoyed swimming @ the indoor and outdoor pools, playing tennis outdoors and playing mini-putt/golf. The kids liked playing at the outdoor playground. The kids club could use some renovations and we found it was geared towards babies/toddlers. We did not have lunch or dinner at the Fairmont, but we did have breakfast and drinks. Both were good. Unfortunately the A/C in our room did not work. The first solution was a big, loud industrial fan. We tried that and waited for the room to cool down. It did not. The second solution was to change rooms. So, we packed up and changed rooms. That solution worked even though it was a bit inconvenient to move. The staff was friendly communicating in both English and French. The bartenders were excellent, both inside the Chateau and by the pool. Overall, our stay was positive. The kids had a good time.

Thank you for taking the time to share such detailed feedback about your stay at Fairmont Le Château Montebello. We are delighted that you chose to spend your August long weekend with us and that your family and friends enjoyed the resort’s amenities and activities. Your compliments are truly appreciated and will be shared with our team. However, I am sorry to learn about the inconvenience caused by the malfunctioning air conditioning in your room. While I am glad the issue was ultimately resolved with a room change, I understand how moving rooms during your stay can be disruptive. Please know that your feedback about this issue, as well as the need for renovations in the kids club, has been shared with the appropriate teams as we continually strive to enhance our guest experience. It’s also great to know that you enjoyed breakfast and drinks with us and that the activities like swimming, tennis, and mini-putt were highlights of your stay. Thank you once again for your thoughtful feedback. We are thrilled that, overall, your stay was positive and that the children had a good time. We hope to welcome you back in the future to create even more memorable moments for your family. Warm regards, Grégoire

Great food and wine

Tripadvisor 评级 5.0/5

smbannon 经 TripAdvisor 认证的评论

Wonderful food and wine evening at the annual Harvest Festival. Room and breakfast package made it an enjoysble and affordable overnight outing with friends. Swim in the indoor pool is a special treat at Chateau Montebello not to be missed.

Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed the Harvest Festival, along with the food, wine, and your room and breakfast package. It’s great to know that your getaway with friends was both enjoyable and memorable. We couldn’t agree more—the indoor pool is truly a special treat here at Fairmont Le Château Montebello, and we’re delighted you made the most of it. We hope to welcome you back soon for another delightful stay! Warm regards, Grégoire

Majestic Grand Lodge takes you back in time

Tripadvisor 评级 5.0/5

Warren L 经 TripAdvisor 认证的评论

Staff were very friendly and courteous, While i usually hate feather pillows - these were nice.. Food was excellent (2 breakfast, 2 group suppers) Grounds were very pleasant for easy walk / hike. The central fireplace was most impressive !

Dear Warren_in_Canada, Thank you for your wonderful review! We’re delighted to hear that your experience at Fairmont Le Château Montebello transported you back in time with its grand lodge charm. It’s fantastic to know that you enjoyed the comfort of our feather pillows, the excellent meals, and the peaceful grounds perfect for a leisurely walk or hike. Thank you once again for your kind words, and we hope to welcome you back for another memorable stay. Warm regards,

Musty, old and outdated!

Tripadvisor 评级 2.0/5

Tourist48110818029 经 TripAdvisor 认证的评论

First of all let me say this was not was I expected. For what we paid I was very disappointed! Our room was in a rough state! Musty smell, old and outdated, cracked sink that was so close to the shelf above that you had to be careful not to crack your head. The Air conditioner was loud old and did not work! Our sheets were old and tattered and had several mystery stains on it! The Carpet was gross 🤮 Staff was not at all helpful and looked at me and my luggage like yea lady you got this and walked away! We asked for a cart in which we got sorry it’s in use! So you only have one luggage cart! The only good thing I can give this place is the location and the outdoor Beauty surrounding it. My recommendation.. don’t book it!

Dear Tourist48110818029, Thank you for sharing your feedback. I am truly sorry to hear that your stay did not meet your expectations and that you encountered issues with the room and service. This is not the experience we strive to provide, and I apologize for any inconvenience you faced. Your comments have been shared with our team for immediate review to ensure we improve in these areas. It’s wonderful to hear that you appreciated the beauty of our location, and we hope this will inspire you to consider visiting us again. We’d love the opportunity to make your next stay a truly memorable one. Warm regards,

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其他网络用户评价我们的酒店

  • 446 评论 8.9/10 位置
  • 903 评论 5.3/10 房间
  • 1,143 评论 8.4/10 服务
  • 13 评论 4.1/10 上网
  • 783 评论 6/10 食物
  • 668 评论 8.1/10 设施
  • 600 评论 7.8/10 氛围
  • 331 评论 3.2/10 舒适度

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