Fairmont Château Laurier 4 星

客户意见评级 (ALL 评级) 4.4/5 5,755 评论

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描述

酒店其他优惠

  • 市中心黄金地段,拜沃德市场和国家美术馆近在阶前

  • 设施先进的健康俱乐部和恒温室内泳池

  • Zoe’s 下午茶:渥太华饱受青睐的聚会地点

  • 宠物友好:您的爱宠也将享受尊贵礼遇!

我们的客房

酒店位置

Fairmont Château Laurier

1 Rideau Street
K1N8S7 渥太华
加拿大

GPS:45.425153, -75.69451

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  5,755 评论

TripAdvisor 评级  4.1/5  4,796 评论

Fairmont Château Laurier. Not cheap, but worth it!

Tripadvisor 评级 5.0/5

ivorp471 经 TripAdvisor 认证的评论

My wife and I stayed at the famous Fairmont Château Laurier this past week-end. Here is a quick review. Beautiful, classic hotel in the heart of Ottawa. Great lobby with the CN Rail Castle Express, a model train display by CN Rail. Beautiful decor, with many paintings and classic, antique furniture. Very clean. We didn't eat there, but have no doubt the food would have been excellent. Great bar (Zoey's). Great location, walking distance from Parliament Hill. We stayed in a room with a comfortable King-sized bed ($400 Cdn), no complaints. Clean, modern bathroom, but no tooth paste (bring your own). Not cheap, especially if you drink the beverages in the mini-fridge (bring your own) but it's really worth staying there at least once in your life.

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Thanks for ruining date night

Tripadvisor 评级 1.0/5

Nomad19909519794 经 TripAdvisor 认证的评论

Thanks for ruining date night. For over 20 years, we have treated ourselves to a night at the Chateau Laurier after our corporate event. We look forward to coming downtown close to Christmas to visit the Market and shop at the Rideau Centre. You can imagine our surprise when we entered the room to find two double beds instead of the king size we requested. Your rooms are not cheap; I paid $400 for a king size bed and received doubles. Needless to say, they are too small to fit two. I called the front desk and received unsympathetic lip service from your staff, who insisted there was nothing they could do - they could care less. We tried not to let this ruin our evening, but it definitely put a damper on it. No problem, never again. Next year we will Uber home and spend our money locally.

We sincerely regret the disappointing experience with us. Rest assured that your encounter is certainly not typical of our usual high level of service. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Fairmont Château Laurier

Fairmont - Chateau Laurier (Gold Level)

Tripadvisor 评级 4.0/5

JazzyButtons Couples - 经 TripAdvisor 认证的评论

We decided to stay in Ontario and visit Ottawa. We had chosen the gold level accommodation and were upgraded to a larger room the Parliament Suite which was very spacious. We could view the Ottawa River, Parliament Hill and Hull, Quebec. We enjoyed the gold level lounge which we had the breakfast and evening canapés.

Thank you for sharing your compliments with us. We hope to see you again one day soon. Sincerely, Fairmont Château Laurier

Fairmont Chateau Laurier Tour

Tripadvisor 评级 5.0/5

The H 经 TripAdvisor 认证的评论

The tour was fabulous! Very interesting and informative. A beautiful and historical piece of architecture!!! The tour guide Emily however, needs to reconsider her attire (wore nylons/tights on an extremely hot day). She was constantly pulling, prodding and poking at herself. It was in poor taste and very distracting for myself as a guest.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Bedbugs in my room and cockroaches in my food.

Tripadvisor 评级 1.0/5

Michael C 经 TripAdvisor 认证的评论

Title says it all. I checked out at 1am in the first night of my 3 night reservation. The room I was staying in was tiny and dingy with cobwebs hanging from the ceiling. In the middle of night, I turned on a light and saw beetle like creatures emerge from the crown molding. I packed my bags as quickly as I could and left. I returned to the hotel for a business conference a day later, and found a live cockroach on my breakfast plate.

Thank you for taking the time to share your experience. We are truly sorry to learn that your stay did not meet your expectations. Following your departure, our team immediately inspected the room in question. The inspection revealed a single ladybug and no evidence of any other insects or pests. Further, we have never had a sighting of any insect or pests in our food or on our plates and are quite surprised and distressed by your report. We understand, however, that this experience caused you great discomfort, and for that we sincerely apologize. Please know that the comfort, safety, and peace of mind of our guests remain our highest priorities. We appreciate your feedback and the opportunity to address your concerns, and we hope you might allow us the chance to restore your confidence in the future. Sincerely, Fairmont Château Laurier

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其他网络用户评价我们的酒店

  • 1,938 评论 8.4/10 位置
  • 3,224 评论 5.8/10 房间
  • 3,273 评论 7.9/10 服务
  • 70 评论 4.8/10 上网
  • 1,310 评论 7.3/10 氛围
  • 1,228 评论 4.8/10 舒适度
  • 1,224 评论 7/10 设施
  • 849 评论 4.8/10 清洁度

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客户意见评级 (ALL 评级) 4.5/5 (3149 评论)

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