Fairmont Château Laurier 4 星

客户意见评级 (ALL 评级) 4.3/5 5,820 评论

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Fairmont Château Laurier - Image 1
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1 Rideau Street, K1N8S7 渥太华, 加拿大

描述

酒店其他优惠

  • 市中心黄金地段，拜沃德市场和国家美术馆近在阶前

  • 设施先进的健康俱乐部和恒温室内泳池

  • Zoe’s 下午茶：渥太华饱受青睐的聚会地点

  • 宠物友好：您的爱宠也将享受尊贵礼遇！

我们的客房

酒店位置

Fairmont Château Laurier

1 Rideau Street
K1N8S7 渥太华
加拿大

GPS:45.425153, -75.69451

电话
传真 +1 613-562-7030

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  5,820 评论

TripAdvisor 评级  4.1/5  4,803 评论

Lovely pool, convenient location, unique rooms, but overall disappointing

Tripadvisor 评级 3.0/5

Angela H 经 TripAdvisor 认证的评论

The location is central to parliament, the National Arts Centre, the canal, Byward Market, the Rideau/Rogers Centres. We were there for business meeting and the food served at the meetings was fresh and tasty. While the housekeeping and food staff were responsive, the wonderful customer service that was a hallmark of Fairmont hotels has diminished. I found a quarter and a bottle cap on the floor in my room. The individual who checked me in left me in a pre-assigned room in the east wing on the street despite my letting him know I had issues with noise. Good thing I travel with a sleep mask as the blinds did not block out the light from a street lamp just outside the room. I asked at the front desk if the issue with the blind could be addressed. It was not, and there was no follow up then or since despite mentioning it again at checkout with a request to be contacted by email. My room, despite the blind, was attractive and comfortable but the desk chair was cracked. I appreciate the Fairmont touch of a proper kettle in the room, with quality tea. There is also a coffee maker that apparently makes good coffee. The fitness centre is crowded with plenty of equipment, but strangely is carpeted and that needs to be replaced. The pool is 18M and a pleasant temperature for lane swim. In general, the hotel is in need of a refresh. Based on the room rate versus some of the competition I would not choose to stay here.

Not worth the hype!!

Tripadvisor 评级 3.0/5

Danielle J 经 TripAdvisor 认证的评论

We spent 2 nights for New Year’s Eve there!! It is not worth the hype at all!! Pros: -Christmas decoration -Location -Taste and quality of food Cons: -You pay $70/day for Valet parking to only find out your car will get parked outside -Tried to order room service at 5pm and was told they ran out of pizza! Not a Fairmont response you would expect -Room is outdated and small. Furniture is worn out. Mattress is uncomfortable and lumpy -We were constantly freezing in the room and public areas -We wanted to go to the indoor pool but the water was too cold For the price you are paying stay somewhere else like the Westin across the street You can always just visit the hotel inside and no need to stay there.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Indulge yourself

Tripadvisor 评级 4.0/5

Antinmelb 经 TripAdvisor 认证的评论

Excelent location, old world charm, rooms spacious comfortable and clean, exceptional staff, all friendly and wanting to help. Large wide corridoors and surprisingly quiet

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Disappointed

Tripadvisor 评级 2.0/5

kayemglee 经 TripAdvisor 认证的评论

We stayed 2 nights for a wedding. We experienced long waits for service and especially valet parking. The overall customer service experience was poor, given the cost and reputation of this hotel.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

A Wonderful Experience

Tripadvisor 评级 5.0/5

travelbugcheri 经 TripAdvisor 认证的评论

Travelled for a midweek getaway. We upgraded to the Gold floor (4th) which was totally worth it. The view from the room was great, there was a nice lounge area with complimentary breakfast snacks, games and decent coffee. Attentive staff, always asking if we needed anything. The room was large, beds comfy, the linen was top notch. Very little outside noise heard from inside the room. We could walk to everything we wanted to see. Valet parking was quick both in and out. We enjoyed afternoon tea.

We promise to make special happen and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

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其他网络用户评价我们的酒店

  • 1,997 评论 8.3/10 位置
  • 3,303 评论 5.9/10 房间
  • 3,363 评论 8/10 服务
  • 77 评论 4.3/10 上网
  • 1,338 评论 7.2/10 氛围
  • 1,251 评论 5/10 舒适度
  • 1,247 评论 7/10 设施
  • 878 评论 5.1/10 清洁度

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客户意见评级 (ALL 评级) 4.5/5 (3164 评论)

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