Fairmont Le Château Montebello 4 つ星

Dear traveling_gal00, Thank you very much for your detailed and thoughtful review. We are delighted to know that you enjoyed the unique charm of our historic log cabin, the beauty of our grounds along the Ottawa River, and the many experiences offered — from the outdoor BBQ to Victor, our beloved lobby dog. We are especially pleased to read your kind words about our bilingual team and their attentive service, which reflects the warm hospitality we strive to provide to each guest. We also appreciate your constructive feedback regarding the elevator and bathroom updates, and your comments will be shared with our team as we continue to enhance our facilities. It is wonderful to hear that your stay was memorable overall, and we truly look forward to welcoming you back for another visit filled with comfort, charm, and discovery. Warm regards, Thomas – Guest Experience Manager

Dear L_Waler, Thank you very much for your wonderful review. We are delighted to know that you and your family enjoyed a perfect getaway at Fairmont Le Château Montebello, and that the variety of activities contributed to making your stay so memorable. We truly look forward to welcoming you back for another family vacation filled with charm, relaxation, and adventure. Warm regards, Thomas – Guest Experience Manager

Dear asianmapleleaf, Thank you very much for taking the time to share your detailed feedback following your recent stay with your family at Fairmont Le Château Montebello. We are delighted to know that you enjoyed our unique log-cabin charm, the beautiful setting, and the wide range of activities available on our property. We regret, however, that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the shortcomings you experienced, particularly with housekeeping delays, the attitude of one of our activities attendants, and the food allergy concern. This is certainly not the level of service we strive to provide. Rest assured that your comments have been shared with the concerned department leaders so that appropriate follow-ups and corrective training can be implemented. We also acknowledge your remarks regarding the condition of our rooms and the need for updates. Your observations are important and will be taken into consideration as we continue to enhance our facilities. We truly appreciate your constructive feedback, as it helps us improve the quality of the experience we offer to all our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and memorable stay. Sincerely,

Dear LucasV890, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Château Montebello. While we are pleased to read your kind words about our staff’s dedication, we are truly sorry to learn that several aspects of your experience did not meet your expectations. We regret that you found the room conditions and noise level unsatisfactory, and that our dining experience did not leave a better impression. Your observations have been shared with the relevant department leaders to address these concerns. We also apologize for the disappointment regarding the turn-down service. This is certainly not the level of hospitality we strive to provide, and we will review this matter with our team to ensure it does not happen again. We sincerely appreciate your constructive comments, as they help us identify opportunities to improve. Should you decide to give us another opportunity in the future, it would be our pleasure to restore your confidence in our property. Kind regards, Thomas – Guest Experience Manager

Dear curlySgirl, Thank you for taking the time to share your feedback following your recent stay at Fairmont Le Château Montebello. We are delighted to read that you enjoyed the stunning surroundings, the unique atmosphere of our historic property, and the quality of our buffet breakfast. We also appreciate your kind mention of the air conditioning during the exceptionally hot weather. We are, however, sorry to learn that your room location did not fully meet your expectations due to the noise and vibrations. Please rest assured that your comments have been shared with the relevant departments so that we can review and address these concerns. We genuinely hope that, despite these inconveniences, the charm of our property and the warm welcome from our team helped make your stay enjoyable. It would be a pleasure to welcome you back, perhaps in a different room location, so you can enjoy an even more restful experience. Sincerely, Thomas – Guest Experience Manager