Fairmont Château Laurier 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 5,748 件のレビュー

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Fairmont Château Laurier - Image 1
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1 Rideau Street, K1N8S7 OTTAWA, カナダ

説明

ホテルのその他の情報

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

当ホテルの客室

ホテル所在地

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
カナダ

GPS:45.425153, -75.69451

電話番号
ファックス +1 613-562-7030

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  5,748 件のレビュー

トリップアドバイザーの評価  4.1/5  4,795 件のレビュー

Fairmont - Chateau Laurier (Gold Level)

トリップアドバイザーの評価 4.0/5

JazzyButtons Couples - トリップアドバイザー認証口コミ

We decided to stay in Ontario and visit Ottawa. We had chosen the gold level accommodation and were upgraded to a larger room the Parliament Suite which was very spacious. We could view the Ottawa River, Parliament Hill and Hull, Quebec. We enjoyed the gold level lounge which we had the breakfast and evening canapés.

Thank you for sharing your compliments with us. We hope to see you again one day soon. Sincerely, Fairmont Château Laurier

Fairmont Chateau Laurier Tour

トリップアドバイザーの評価 5.0/5

The H トリップアドバイザー認証口コミ

The tour was fabulous! Very interesting and informative. A beautiful and historical piece of architecture!!! The tour guide Emily however, needs to reconsider her attire (wore nylons/tights on an extremely hot day). She was constantly pulling, prodding and poking at herself. It was in poor taste and very distracting for myself as a guest.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Fairmont Château Laurier

Bedbugs in my room and cockroaches in my food.

トリップアドバイザーの評価 1.0/5

Michael C トリップアドバイザー認証口コミ

Title says it all. I checked out at 1am in the first night of my 3 night reservation. The room I was staying in was tiny and dingy with cobwebs hanging from the ceiling. In the middle of night, I turned on a light and saw beetle like creatures emerge from the crown molding. I packed my bags as quickly as I could and left. I returned to the hotel for a business conference a day later, and found a live cockroach on my breakfast plate.

Thank you for taking the time to share your experience. We are truly sorry to learn that your stay did not meet your expectations. Following your departure, our team immediately inspected the room in question. The inspection revealed a single ladybug and no evidence of any other insects or pests. Further, we have never had a sighting of any insect or pests in our food or on our plates and are quite surprised and distressed by your report. We understand, however, that this experience caused you great discomfort, and for that we sincerely apologize. Please know that the comfort, safety, and peace of mind of our guests remain our highest priorities. We appreciate your feedback and the opportunity to address your concerns, and we hope you might allow us the chance to restore your confidence in the future. Sincerely, Fairmont Château Laurier

Bad Service in the Restaurant, Old Hotel!

トリップアドバイザーの評価 3.0/5

bromovancouver トリップアドバイザー認証口コミ

Stayed for one night and the room was OK. The bathroom was tiny and the bath and shower were old. the dinner we had at Zoes was just very disappointing. Very slow service which spoiled the experience even though the food was quite good. At the end we were forgotten and never got our coffee and desert! When we finally got up from the table in frustration, we paid the bill and went to our room. Five minutes the waiter arrived at the door with the coffee and desert. This did not really help. Poor service. The brunch the next morning for $42 was just not worth it. Cold coffee, cold food and poor service.

We sincerely regret the disappointments you shared during your recent stay with us. Rest assured that your experience is certainly not typical of our usual high level of service. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Fairmont Château Laurier

Nice but service needs improvement..

トリップアドバイザーの評価 4.0/5

Lesley S トリップアドバイザー認証口コミ

We had afternoon tea with two young children. The price for kids is cheaper, but the adult price is quite expensive at double the kids’ price. Right away we were offered a glass of bubbly; we figured it was to put up the total price! The sandwiches and cakes were presented really well, and someone from the kitchen ran through what they all were. When one of the kids asked me what was in one of the squares, I asked our waitress. She replied that we had been told that by the other lady! Well - we had forgotten! She went to talk to another waitress, and I thought she would be asking her - but it looked like they were laughing at us. At the end of the meal, the waitress brought the charge machine, told me I could adjust for the tip, and tap to pay. - I didn’t know what I was paying for! It was a shame that there wasn’t a more professional and friendly waitress, especially with excited kids.

We sincerely regret not meeting your expectations during your Afternoon Tea experience. Rest assured that your experience is certainly not typical of our usual high level of service and will be reviewed with the team in Zoe's. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Fairmont Château Laurier

との提携 TripAdvisor

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