Fairmont Château Laurier 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 5,679 件のレビュー

ベストレートをお約束
Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
Fairmont Château Laurier - Image 3
Fairmont Château Laurier - Image 4
1 Rideau Street, K1N8S7 OTTAWA, Canada

説明

ホテルのその他の情報

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

当ホテルの客室

ホテル所在地

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

電話番号
ファックス +1 613-562-7030

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  5,679 件のレビュー

トリップアドバイザーの評価  4.0/5  4,730 件のレビュー

Very nice historic hotel

トリップアドバイザーの評価 4.0/5

Richard D ビジネス - トリップアドバイザー認証口コミ

This hotel is a classic Canadian icon. The Canadian pavilion at Epcot centre is a replica of this majestic building. Situated right beside Canada’s parliament buildings, the location could not be better. I understand that much of the hotel has been recently renovated, my room however was not. That said, the room was clean and comfortable. The bed was small (I think it was likely a double , not a queen (as advertised), but I was in town alone for work so no big deal. The hotel was reasonably priced for the quality: The hotel bar is great and the breakfast in the restaurant was lovely.

Dirty and outdated rooms, missing amenities, and overall just not a luxury hotel.

トリップアドバイザーの評価 2.0/5

80237travel トリップアドバイザー認証口コミ

I have wanted to stay at the Fairmont Chateau Laurier for years. It's one of those iconic hotels from a different era. I finally had the opportunity when on a business trip to Ottawa. Let's just say it was incredibly disappointing. 1) No pre-arrival email. A simple email to the generic email address took two days for a response from guest relations to coordinate a simple request. 2) No welcome letter at check-in nor was I told anything about the hotel, amenities, services, etc. until I prompted the front desk clerk with some basic questions. 3) Front desk clerk told me at check-in that I had a room with an excellent view. My view ended up being the view into apartments or condos on a side street. When I complained, I was told "view" rooms are not actually guaranteed to be the view ​of Parliament​ that most, if not all, guests expect with a more expensive view room. View rooms​, I was told, have assorted city views. That's like a resort claiming a room is an ocean view or ocean front room when you overlook the parking garage. 4) ​Ahead of my arrival, I confirmed 100 percent feather pillows. Instead, I received foam pillows. ​5) I don't mind classic hotels. So I have no complaints about the traditional decor​ and furnishings. But the room looked nothing like the photos on the website. It was at least seven years overdue for a renovation. The lamps were not the lamps pictured. The TV was from 2010. That's right. The TV ​in my room was a 14-year-old TV. The line​n was a cheap​er polyester​-blended linen. ​Even the Holiday Inn Express has better linen. Electrical outlets were few and far between. If you take away the stocked mini-bar and the turndown service, the quality of the room was on par with a Holiday Inn or Holiday Inn Express. Except those properties would have ​given me a newer, more modern room. 6) Speaking of the room, in the bathroom none of the usual amenities at an upscale or luxury hotel were provided. You ​at least expect mouthwash and a dental kit. They only provide a bar of soap and then dispensers with lotion, shampoo, conditioner and body wash. The ​toiletry dispensers are not tamper proof. And most of them were empty or half-empty. ​At a hotel of this caliber you would also expect stationary, a shoe mint, maybe a bag for shoes or a shoe horn, and an umbrella in the closet. None of these things were provided. There wasn't even a hotel directory in the room. Maybe that is available by QR code. But not everyone uses QR codes. At a 4-star or 5-star luxury hotel you expect certain extra touches. Those things were missing. ​7) The bathroom had a walk-in shower with extensive mold or mildew. And on the toilet seat was pubic hair from a previous guest.​ ​8) The biggest issue I had in my room besides cleanliness, the old TV or just the missing amenities was the HVAC. I set the temperature at 19 degrees C (about 66-67 degrees F). Four hours later, the temperature was still 23 degrees C (about about 74 degrees). The room was way too hot and wouldn't cool down. I reported it to the front desk and a maintenance employee came up to the room. He told me the air conditioning was turned off for the season and the only way to drop the temperature in the room was to open the windows or use a fan that he could bring me. I wasn't going to sleep with open windows when the outside temperature was around negative 12 degrees C (10 degrees F). This was the final straw for me. I packed up, checked out and went to a different hotel. ​9) No newspapers or local information. A request for a newspaper went unfulfilled. All things considered, I'm someone who stays 200-plus nights a year in hotels. I've stayed at genuine 5-star luxury hotels and roadside Holiday Inn Express properties. Once you get past the iconic architecture and the history of the hotel, the overall standard is at best at the level of a Delta or Sheraton. The Fairmont markets itself as a luxury hotel. It's not luxury, at least for anyone who has ever stayed at a real luxury hotel.​ Go have a drink or eat dinner at dinner. Enjoy the beautiful decor of the lobby. But skip the rooms. Save money and avoid disappointment by booking a room at a different hotel.

We sincerely regret the disappointing experience during your stay with us. Rest assured that your experience is certainly not typical of our usual high level of service. I am reviewing your comments with my team, but of particular disappointment to me was the lack of cleanliness. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Patrick Vincelette Director of Rooms

Elf Pub - An Overrated Experience

トリップアドバイザーの評価 3.0/5

446melanief トリップアドバイザー認証口コミ

Without question, the decor is fabulous. If you're only looking for cute photos, there are some IG worthy shots - although given how small the space is (Max capacity 20 ppl) be prepared for others to be in your pics. BUT - the drink menu leaves a lot to be desired. As expected, drinks were pricey ($21+) and even though children under 19 are allowed, there were no options like hot chocolate for kids. One very helpful server was resourceful and made a drink for our little guest which was much appreciated. Overrated seemed to be the word of the day, however. Tip: You can order drinks at the main bar before heading into the Elf Pub, if you want a larger selection.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon. Arthur Thouvenel Assistant Director, Food & Beverage

Elegant Historic Hotel

トリップアドバイザーの評価 5.0/5

Jet30228982546 トリップアドバイザー認証口コミ

Welcome to the Fairmont Château Laurier! This stunning hotel, built between 1908 and 1912, was named a national historic site of Canada in 1980, thanks to its unique Château-style architecture that’s truly special. It’s not just a hotel; it’s an iconic piece of Ottawa’s history, having welcomed political leaders, film stars, and royalty for over a century. Stepping inside, you'll find a charming, old-fashioned luxury atmosphere that feels both elegant and inviting. Its fantastic location makes it perfect for exploring all the nearby attractions. You'll be impressed by the excellent service, spotless cleanliness, and spacious accommodations. It’s a must-see!

Hello, We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Great hotel great location

トリップアドバイザーの評価 5.0/5

Paul M Couples - トリップアドバイザー認証口コミ

This hotel is on a Great location… beautiful views!!! Also once again, Alexandre was amazing and so professional at check in.!!!! All staff were great during the stay, Claude is fantastic and always accommodating!!!! My go to hotel in Ottawa !!!

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,545 件のレビュー 8.5/10 ロケーション
  • 2,583 件のレビュー 5.7/10 客室
  • 2,682 件のレビュー 7.9/10 サービス
  • 49 件のレビュー 5.4/10 インターネット
  • 983 件のレビュー 4.8/10 快適さ
  • 978 件のレビュー 7.2/10 雰囲気
  • 972 件のレビュー 7.1/10 設備
  • 699 件のレビュー 4.6/10 清潔さ

Powered by Trustyou

周辺の他の施設

Fairmont Le Château Montebello 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 (2653 件のレビュー)

At 63.189 km

ホテルを表示
Ottawaのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。