An iconic century-old building overlooking the turquoise waters of Lake Louise houses this luxury hotel beyond compare in Canada's Rocky Mountains. In the heart of Banff National Park, Fairmont Chateau Lake Louise invites you to delve into your breathtaking surroundings. Indulge in the views from your luxurious room or suite. Hike to Beehive Mountain or Johnston Canyon with one of our guides. Skate, canoe, ride horses; Each season has something special to reveal at our 5-star lakeside hotel.
Located 45 minutes west of Banff, Fairmont Chateau Lake Louise is a year-round, mountain adventure paradise. In the summer step outdoors & choose from one of the many hiking trails that begin just outside our doorsteps. In the winter the Lake Louise Ski Resort, 4,200 acres of world-class skiing & a bucket list sightseeing gondola, is a short 10-minute drive from the hotel.
A beloved destination for lovers of the great outdoors, Canada's first national park attracts millions each year. Its rocky peaks and glacial lakes let visitors hike, bike, raft and ski up a storm to a backdrop of heart-stirring beauty.
호텔 추가 정보
A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise
Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips
A heated indoor swimming pool and health club, to unwind and let off steam
Multiple dining options with seven restaurants and an in-room dining service
Multiple dining options with seven restaurants and an in-room dining service
Spectacular Views of Lake Louise and Victoria Glacier. Wheelchair Accessible, Grab Bars in Tub-toilet Area, Height Adjusted Peep Hole, Hanging Rod in Closet
Open Concept Junior Suite with 1 King Bed & Sofabed in Sitting Area. Spectacular Views of Lake Louise & Victoria Glacier. Ideal Accommodation for a Couple or Small Family. 420 ft² / 39 m².
Signature Suite on Fairmont Gold with Dramatic Views of Lake Louise and Victoria Glacier. Floor to Ceiling Windows, Spacious Living Room. 1.5 Bathrooms
Split Level Signature Suite with Terrace Offering Spectacular Views of Lake Louise and Victoria Glacier. Access to Fairmont Gold Amenities. 2 Bathrooms
The Ski Louise Summer Gondola offers a breathtaking ride above Banff National Park and Lake Louise, providing panoramic mountain views, prime wildlife spotting and access to scenic hiking trails.
SKI LOUISE
스키장
접근:
7.2 km / 4.47 mi12 min drive
셔틀
셔틀 예약됨
세부 정보
Ski Louise, also known as Lake Louise Ski Resort, is one of Canada's largest and most scenic ski resorts, offering world-class skiing and snowboarding with stunning views of the Rocky Mountains in Banff National Park.
MORANT'S CURVE
관광지
접근:
9.4 km / 5.84 mi13 min drive
THEFAIRMONT BANFF SPRINGS GOLF C
골프장
접근:
30 km / 18.64 mi45 min drive
JOHNSTON CANYON
관광지
접근:
50 km / 31.07 mi30 min drive
BANFF UPPER HOT SPRINGS
관광지
접근:
55 km / 34.18 mi45 min drive
SURPRISE CORNER
관광지
접근:
62.4 km / 38.75 mi47 min drive
CAVE AND BASIN
관광지
접근:
63 km / 39.12 mi49 min drive
LAKE MINNEWANKA
관광지
접근:
73.2 km / 45.46 mi55 min drive
GOLDEN SKYBRIDGE
관광지
접근:
85 km / 52.79 mi1 hrs drive
CANMORE CAVE ADVENTURE
관광지
접근:
86.3 km / 53.59 mi58 min drive
RADIUM HOT SPRINGS BC
관광지
접근:
125 km / 77.67 mi45 min drive
COLUMBIA ICEFIELD
관광지
접근:
150 km / 93.21 mi1 hrs
30 min drive
/페이지
Moraine Lake
호수
접근:
14 km / 8.69 mi
셔틀
유료
셔틀 예약됨
세부 정보
Known for its stunning turquoise waters cradled by the towering Valley of the Ten Peaks, Moraine Lake beckons nature enthusiasts and adventure seekers alike.
Lake Louise
호수
호텔 서비스
체크인 시간 : 부터
-
체크아웃 시간 : 까지
호텔 인근
수영장
주차장
레스토랑
피트니스 센터
Wi-Fi
조식
바
회의실
100% 금연 호텔
룸 서비스
객실 539개
8 플로어
호텔에서 이용 가능한 언어
100% 금연 호텔
Wi-Fi
호텔에서 WIFI 무선 인터넷 이용 가능
공용 공간 내 WIFI 무선 인터넷 이용 가능
고속 인터넷
유료
체크인 및 체크아웃 시설
익스프레스 체크아웃
포터
포터
케이터링
레스토랑 6개
바 2개
룸 서비스
간식
식사
조식
일품요리 조식
익스프레스
비즈니스
회의실 18개
가족
요청 시 보모 서비스
요청 시 보모 서비스
어린이 서비스
키즈 클럽(만 6-12세)
보드 게임 이용 가능
어린이용 실내 운동장
가족용 관광 가이드
웰빙
Pool, Hot Tub & Steam Room
옥외(지붕)
호텔 경내
Fitness Centre
호텔 경내
Wellness Rooms
호텔 경내
스포츠와 레저
골프
유료
인근
피트니스 센터
호텔 경내
크로스컨트리 스키
유료
호텔 경내
스케이트 링크
호텔 경내
승마
호텔 경내
스케이트 링크
유료
인근
크로스컨트리 스키
유료
인근
활강 스키
유료
인근
피트니스 센터
인근
승마
유료
인근
호텔 내부
담장이 있는 실외 주차장
전용
연중무휴 주차장 운영
주차 요금: 31.11€50CAD 1일당
일주일간 주차
서비스 및 장비
계단
보안
야간 조명 주차장
접근성
엘리베이터
3/1페이지, 레스토랑 1 :
AFTERNOON TEA
, 레스토랑 2 :
FAIRVIEW BAR AND RESTAURANT
AFTERNOON TEA
/사진 - AFTERNOON TEA
Featuring an assortment of Fairmont signature teas accompanied by delectable pastries and traditional North American and European style finger sandwiches, Afternoon Tea at the Fairmont Chateau Lake Louise, is a delightful way to spend the afternoon.
Featuring an assortment of Fairmont signature teas accompanied by delectable pastries and traditional North American and European style finger sandwiches, Afternoon Tea at the Fairmont Chateau Lake Louise, is a delightful way to spend the afternoon.
FAIRVIEW BAR AND RESTAURANT
/사진 - FAIRVIEW BAR AND RESTAURANT
Overlooking wondrous Lake Louise, Fairview Bar and Restaurant offers a reflection of the world beyond its windows. Bounty and botanicals from the surrounding Rocky Mountains inspire the seasonal menus, served in an elegant setting in Canada's Rockies.
Overlooking wondrous Lake Louise, Fairview Bar and Restaurant offers a reflection of the world beyond its windows. Bounty and botanicals from the surrounding Rocky Mountains inspire the seasonal menus, served in an elegant setting in Canada's Rockies.
WALLISER STUBE
/사진 - WALLISER STUBE
Innovative European alpine cuisine is featured at the intimate Walliser Stube restaurant and wine bar. Choose from a tempting variety of classic Swiss, German and Alpine dishes influenced by regional styles, or experience our authentic Swiss Fondue.
Innovative European alpine cuisine is featured at the intimate Walliser Stube restaurant and wine bar. Choose from a tempting variety of classic Swiss, German and Alpine dishes influenced by regional styles, or experience our authentic Swiss Fondue.
ALPINE SOCIAL
/사진 - ALPINE SOCIAL
Celebrating the birthplace of mountaineering in the Canadian Rockies, this hot spot is the social hub of Lake Louise. If you're looking for hearty, gourmet comfort food, you've found it. Claim your seat at the bar or gather friends and family together
Celebrating the birthplace of mountaineering in the Canadian Rockies, this hot spot is the social hub of Lake Louise. If you're looking for hearty, gourmet comfort food, you've found it. Claim your seat at the bar or gather friends and family together
Louiza
/사진 - Louiza
This Mediterranean-inspired tapas-style restaurant invites you to explore its elegantly designed dining space, and an evolving menu featuring local ingredients that will change with the mountain seasons.
This Mediterranean-inspired tapas-style restaurant invites you to explore its elegantly designed dining space, and an evolving menu featuring local ingredients that will change with the mountain seasons.
The Guide's Pantry
/사진 - The Guide's Pantry
Offering an assortment of freshly made sandwiches, decadent pastries, seasonal salads and gourmet snacks, your take out selections have been sustainably crafted to take on your next adventure!
Offering an assortment of freshly made sandwiches, decadent pastries, seasonal salads and gourmet snacks, your take out selections have been sustainably crafted to take on your next adventure!
/페이지
LAKEVIEW LOUNGE
/사진 - LAKEVIEW LOUNGE
Featuring seasonally inspired lunch fare and a delicious evening dinner menu menu, the Lakeview Lounge offers guests a one-of-a-kind dining experience surrounded by architectural and natural beauty.
Featuring seasonally inspired lunch fare and a delicious evening dinner menu menu, the Lakeview Lounge offers guests a one-of-a-kind dining experience surrounded by architectural and natural beauty.
FAIRVIEW BAR & RESTAURANT
이메일 주소를 복사하려면 클릭하세요.
기타 정보
혜택
에어컨
무료 WIFI 무선 인터넷
휠체어 통행 가능
호텔 투숙객 전용 바
Overlooking wondrous Lake Louise, Fairview Bar and Restaurant offers a reflection of the world beyond its windows. Take comfort and indulge in our seasonal inspired menu, served in an elegant setting in the heart of Banff National Park.
2 조식
/사진 - 조식
일품요리 조식
Begin your day at Louiza, where fresh flavors and mountain views come together. Enjoy a breakfast spread featuring locally inspired dishes, wholesome classics, and seasonal delights—crafted to fuel a day of adventure in Lake Louise.
혜택
미국식
유럽식
따뜻한 요리 조식
차가운 요리 조식
레스토랑
Louiza
익스프레스
혜택
미국식
따뜻한 요리 조식
차가운 요리 조식
레스토랑
Guide's Pantry
수영장
/사진 - 수영장
Make a splash in our indoor heated pool, sweat out the day's adventure in the steam room, or relax those weary muscles in the large whirlpool. Choose the pool experience that helps you unwind at Fairmont Chateau Lake Louise.
Pool, Hot Tub & Steam Room
위치
호텔 내부
0 m /
0 mi
수영장 특징
실내 수영장
온수 수영장
귀하의 처분
샤워기
치수
수영장 최소 깊이 :
1 m /
3.27 ft
수영장 최대 깊이 :
1.5 m /
4.92 ft
수영장 최소 규모 :
0 m /
0 ft
수영장 최대 규모 :
12 m /
39.36 ft
Make a splash in our indoor heated pool, sweat out the day's adventure in the steam room, or relax those weary muscles in the large whirlpool. Choose the pool experience that helps you unwind at Fairmont Chateau Lake Louise.
2 피트니스 센터
/사진 - 피트니스 센터
Health club facilities include:
Whirlpool
Steam Room
Hot/Cold shower
Change rooms for men and women
Fitness Center with;
Elliptical Trainers
Free Weights
Stationary Bikes
Treadmills
Weight machines
Universal Cable Machine
Stretching Room, with yoga mats
Fitness Centre
Health club facilities include:
Whirlpool
Steam Room
Hot/Cold shower
Change rooms for men and women
Fitness Center with;
Elliptical Trainers
Free Weights
Stationary Bikes
Treadmills
Weight machines
Universal Cable Machine
Stretching Room, with yoga mats
위치
호텔 내부
0 m /
0 mi
피트니스 장비
런닝 머신
근력 운동 기구
피트니스 기구
종합 웨이트 기구
코어 및 안정성 트레이닝 기구
심박수 측정 장치
크로스 트레이너
Wellness Rooms
Health club facilities include:
Whirlpool
Steam Room
Hot/Cold shower
Change rooms for men and women
Fitness Center with;
Elliptical Trainers
Free Weights
Stationary Bikes
Treadmills
Weight machines
Universal Cable Machine
Stretching Room, with yoga mats
위치
호텔 내부
0 m /
0 mi
개인 레슨 및 특별 관리
스트레칭
요가
피트니스 코치
Health club facilities include:
Whirlpool
Steam Room
Hot/Cold shower
Change rooms for men and women
Fitness Center with;
Elliptical Trainers
Free Weights
Stationary Bikes
Treadmills
Weight machines
Universal Cable Machine
Stretching Room, with yoga mats
스파
/사진 - 스파
유료
Pamper yourself after a day in the great outdoors and take the time to relax in soothing surroundings at The Spa. Services include: massage, body wraps, facials, body polish treatments, manicures, pedicures, and Aveda hair salon services.
위치
호텔 내부
0 m /
0 mi
접근성
접근 가능한 서비스
기타 정보
서비스
티룸
스파 트리트먼트
귀하의 처분
타월 이용 가능
목욕 가운 이용 가능
슬리퍼
액세스 및 보안
거동이 불편한 고객용 시설
휠체어 통행 가능
Pamper yourself after a day in the great outdoors and take the time to relax in soothing surroundings at The Spa. Services include: massage, body wraps, facials, body polish treatments, manicures, pedicures, and Aveda hair salon services.
Repeatedly named on the prestigious Conde Nast Traveler "Gold List" for hospitality excellence, The Fairmont Chateau Lake Louise is committed to making your marriage proposal or wedding celebration perfect in every way.
Repeatedly named on the prestigious Conde Nast Traveler "Gold List" for hospitality excellence, The Fairmont Chateau Lake Louise is committed to making your marriage proposal or wedding celebration perfect in every way.
Good Day;
Thank you for sharing your feedback. We are pleased that you enjoyed our location, the lake view from your room, and the cleanliness of the hotel. We are sorry, however, that our team appeared too busy during your stay and that this affected your overall experience. Your comments are appreciated and will be shared with our leadership team as we continue working to provide attentive and seamless service. We hope to welcome you and your family back to Fairmont Chateau Lake Louise in the future.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.5/5
J. J. J.
가족
-
전체(All) 통지 확인
모든 직원들의 서비스가 좋았습니다. 프렌들리하고 먼저 앞서서 문제를 해결해 줬습니다. 솔직히 가격은 좀 비쌉니다.
Good Day;
Thank you for sharing your thoughtful feedback. We are delighted that our team’s friendly and proactive service contributed positively to your stay. We also appreciate your comments regarding value, breakfast variety, and WiFi accessibility and speed, as these insights help us identify opportunities to further enhance the guest experience. We hope to welcome you and your family back to Fairmont Chateau Lake Louise in the future.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.0/5
Dongsoon K.
가족
-
전체(All) 통지 확인
전반적으로 아주 좋은 투숙이었습니다...서비스도 좋고 객실 관리 상태로 좋았습니다.. 대신 아침 조식은 가격에 비해서 조금 부족해 보였습니다.. 뷔페 코너가 간단한 빵과 치즈 정도 였고 샐러드나 과일같은 디저트류가 많이 부족해서 개선이 필요해 보입니다
Good Day;
Thank you for sharing your experience with us. We are delighted that you enjoyed a very good stay, with attentive service and a well-maintained room. We also appreciate your constructive feedback regarding the breakfast selection and regret that the variety did not meet your expectations for the value. Your observations regarding the availability of fresh fruit, salads, and dessert options will be shared with our Food & Beverage team as we continue to enhance the breakfast experience. We hope to have the pleasure of welcoming you back to Fairmont Chateau Lake Louise.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Chang J. M.
가족
-
전체(All) 통지 확인
프런트 직원들에 숙련도에 만족합니다.
문제 발생시 확실한 해답이 있으며 처리 속도가 마음에 들었습니다.
Good Day;
Thank you for sharing your feedback. We are delighted that you enjoyed our location and experienced friendly, skilled, and responsive service from our team. It is especially pleasing to know that concerns were addressed quickly and clearly, and that your ALL Gold member recognition contributed positively to your stay. We also appreciate your note regarding the temperature at Alpine and are glad the warm service from our colleagues remained a highlight. We look forward to welcoming you back to Fairmont Chateau Lake Louise.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Mideum L.
가족
-
전체(All) 통지 확인
섬세하고 친절한 서비스, 좋은 위치, 레스토랑 등 모든면에서 최고였습니다. 다음에도 묵고싶습니다.
Good Day;
Thank you for your wonderful feedback. We are delighted to know that every aspect of your stay exceeded expectations, from the attentive and friendly service to our beautiful location and your dining experiences at Louisa and Lakeview Lounge. It is especially rewarding to hear that you would choose to stay with us again, and we look forward to welcoming you back to Fairmont Chateau Lake Louise for another exceptional visit.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
Good Day;
Thank you for sharing your feedback. We are pleased that you enjoyed our location, the lake view from your room, and the cleanliness of the hotel. We are sorry, however, that our team appeared too busy during your stay and that this affected your overall experience. Your comments are appreciated and will be shared with our leadership team as we continue working to provide attentive and seamless service. We hope to welcome you and your family back to Fairmont Chateau Lake Louise in the future.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.5/5
J. J. J.
가족
-
전체(All) 통지 확인
모든 직원들의 서비스가 좋았습니다. 프렌들리하고 먼저 앞서서 문제를 해결해 줬습니다. 솔직히 가격은 좀 비쌉니다.
Good Day;
Thank you for sharing your thoughtful feedback. We are delighted that our team’s friendly and proactive service contributed positively to your stay. We also appreciate your comments regarding value, breakfast variety, and WiFi accessibility and speed, as these insights help us identify opportunities to further enhance the guest experience. We hope to welcome you and your family back to Fairmont Chateau Lake Louise in the future.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.0/5
Dongsoon K.
가족
-
전체(All) 통지 확인
전반적으로 아주 좋은 투숙이었습니다...서비스도 좋고 객실 관리 상태로 좋았습니다.. 대신 아침 조식은 가격에 비해서 조금 부족해 보였습니다.. 뷔페 코너가 간단한 빵과 치즈 정도 였고 샐러드나 과일같은 디저트류가 많이 부족해서 개선이 필요해 보입니다
Good Day;
Thank you for sharing your experience with us. We are delighted that you enjoyed a very good stay, with attentive service and a well-maintained room. We also appreciate your constructive feedback regarding the breakfast selection and regret that the variety did not meet your expectations for the value. Your observations regarding the availability of fresh fruit, salads, and dessert options will be shared with our Food & Beverage team as we continue to enhance the breakfast experience. We hope to have the pleasure of welcoming you back to Fairmont Chateau Lake Louise.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Chang J. M.
가족
-
전체(All) 통지 확인
프런트 직원들에 숙련도에 만족합니다.
문제 발생시 확실한 해답이 있으며 처리 속도가 마음에 들었습니다.
Good Day;
Thank you for sharing your feedback. We are delighted that you enjoyed our location and experienced friendly, skilled, and responsive service from our team. It is especially pleasing to know that concerns were addressed quickly and clearly, and that your ALL Gold member recognition contributed positively to your stay. We also appreciate your note regarding the temperature at Alpine and are glad the warm service from our colleagues remained a highlight. We look forward to welcoming you back to Fairmont Chateau Lake Louise.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Mideum L.
가족
-
전체(All) 통지 확인
섬세하고 친절한 서비스, 좋은 위치, 레스토랑 등 모든면에서 최고였습니다. 다음에도 묵고싶습니다.
Good Day;
Thank you for your wonderful feedback. We are delighted to know that every aspect of your stay exceeded expectations, from the attentive and friendly service to our beautiful location and your dining experiences at Louisa and Lakeview Lounge. It is especially rewarding to hear that you would choose to stay with us again, and we look forward to welcoming you back to Fairmont Chateau Lake Louise for another exceptional visit.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
익명
가족
-
전체(All) 통지 확인
우선 최고의 자연경관을 배경으로 한 위치는 말할것도 없거니와 저희부부가 20년만에 방문한 사실이 공유되어 저녁식사를 한 더라운지 안드레아 종업원이 해당 부분을 언급하며 식사후 주문한 디저트를 본인이 축하하는 의미에서 대접해 주고 싶다고 하여 너무나 감동받았습니다. 전반적인 서비스, 위생 다 최고인 정말 만족스러운 숙박이였습니다. 20년후 재방문을 기약합니다.😊
Good Day;
Thank you for sharing such wonderful feedback. We are delighted that your return to Fairmont Chateau Lake Louise after 20 years was made so memorable by our spectacular setting, attentive service, and the thoughtful hospitality you experienced at The Lounge. Your kind recognition of Andrea and Antoine is sincerely appreciated and will be warmly received by the team. We also appreciate your feedback regarding WiFi speed and hope to have the pleasure of welcoming you back again well before another 20 years pass.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.5/5
익명
가족
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전체(All) 통지 확인
일단 전망이 매우 좋아 방에 들어가자마자 탄성이 나옴. 인생 최고의 경험. 마주치는 직원들이 모두 친절. 인다이닝 서비스를 하러온 직원은 우리에게 계획이
있냐고 물어보고 자기가 가본 주변의 최고의 여행지를 직접 적어줬으며 짧은 대화였지만 오래도록 기억에.남을 자연스런 호의가 느껴젔습니다. 체크아웃후 로비앞에서 차에 짐을 실을때 어린 여직원은 밝은 표정으로 그곳에서의 여행은 어땠는지 물었고 남은 여행이 즐겁기를 바란다하며 짐 싣는것을 도와주었습니다. 직원들의 이런 진심어린 친절과 호의가 캐나다 여행에서 가장 기억에 남는것중 하나입니다. 이메일을 통해 늦은 요청이었지만. 레이크뷰 라운지에서의 식사도 예약해줬습니다. 꼭 다시 한번 방문하고싶습니다.
Good Day;
Thank you for sharing such wonderful feedback. We are delighted that the breathtaking views, comfortable accommodations, Lakeview Lounge, and thoughtful service throughout your stay made such a lasting impression. Your recognition of our In-Room Dining colleagues and team members assisting in the lobby and at departure is especially appreciated, and we are pleased that their genuine kindness became a memorable part of your visit to Canada. Thank you as well for your generous recommendation. We look forward to welcoming you and your family back to Fairmont Château Lake Louise for another exceptional stay.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Jae H. C.
가족
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전체(All) 통지 확인
최고
Good Day;
Thank you for your perfect rating and wonderful feedback. We are delighted to know that every aspect of your family stay met your expectations and that you considered the experience the very best. We sincerely appreciate your loyalty as an ALL Classic member and look forward to welcoming you back.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Jiho B.
가족
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전체(All) 통지 확인
리셉션에서 제니 정 에게 체크인을 하였습니다. 무료 룸 업그레이드를 해주었기에 부모님과의.편안한 여행을 마무리 할 수 있었습니다. 그리고 식사예약을 담당해준 직원분들, 식당 서버분들 모두 친절하여 편안한 여행이 되었습니다.
Good Day;
Thank you for your wonderful feedback. We are delighted to know you had a comfortable family stay and that our team provided such warm service throughout your visit. It is especially lovely to hear that Jenny Jung at reception made a positive impression and helped make your trip with your parents even more memorable. We truly appreciate your kind words and hope to welcome you back soon.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.5/5
Minae C.
가족
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전체(All) 통지 확인
비싸지만 큰맘먹고 간 만큼 일출부터 하루종일 변하는 호수의 아름다움을 볼수있고, 편안한 주차, 붐비는 관광지에서 화장실 이용도 자유롭고 여유로운 공간 이용할수 있어서 좋았구요. 친절한 직원, 의외로 많이 비싸지 않았던 식사, 즐거웠던 액티비티, 어린이를 위한 즐거운 프로그램 등 돌이켜 생각해보면 정말 좋았던 기억 뿐이예요. 특히 직원 모두가 너무 친절했어서 마음이 편했어요.
Good Day;
Thank you for sharing your feedback. We are delighted to know the lake views, dining, activities, children’s programming, and friendly service made the stay so memorable. We also appreciate the comments regarding check-in communication and ALL member recognition, which will be shared with our team for review. We hope to welcome the family back to Fairmont Château Lake Louise soon.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Park J.
가족
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전체(All) 통지 확인
재방문 할 예정이에요 특히 아이들과 캠프파이어 스모어 경험이 너무 좋았고 서비스가 훌륭했어요
Good Day;
Thank you for sharing your wonderful feedback following your stay at Fairmont Château Lake Louise. We are delighted to know that your family enjoyed a comfortable stay, excellent service, the children’s check-in experience, and the campfire s’mores. Your recommendation is sincerely appreciated, and we look forward to welcoming you back again soon.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.0/5
Sangyeon A.
가족
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전체(All) 통지 확인
식당의 예약이 어려움(불편)
Good Day;
Thank you for sharing your feedback. We are pleased to know you enjoyed our location and that your check-out, cleanliness, Wi-Fi, and treatment experience met expectations. We regret that restaurant reservations were difficult and that service requests were not handled as promptly as they should have been. Your comments regarding breakfast, lunch, and overall service are appreciated and will be shared with our team for review. We hope to welcome you back for a smoother experience.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Jina C.
가족
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전체(All) 통지 확인
레이크 루이스 뷰가 아름답고 호텔직원들도 모두 친절했다.
Good Day;
Thank you for sharing your wonderful feedback following your stay at Fairmont Château Lake Louise. We are delighted to know that the beautiful Lake Louise view and friendly service made such a positive impression. We also regret that the communication regarding your reservation change and anniversary note did not feel as warm or timely as expected. Your comments will be shared with our team for review, and we hope to welcome you back again soon.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Yoonmin K.
가족
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전체(All) 통지 확인
정말 많은 호텔을 가봤지만 이번만큼 만족했던 곳이 없어요. 다시 또 가고 싶고 갈거에요
Good Day;
Thank you for sharing your wonderful feedback following your recent stay at Fairmont Chateau Lake Louise. We are delighted to know you found the hotel comfortable, luxurious, and beautifully located directly in front of Lake Louise. It is especially rewarding to hear this was one of the most satisfying hotel experiences you have had and that our team, dining experiences, and Concierge service all contributed to such a memorable family stay. We also appreciate your feedback regarding the pool experience, as it helps us continue improving our services. Thank you for your loyalty as an ALL Accor member, and we look forward to welcoming you back again soon.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Jeawon S.
커플
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전체(All) 통지 확인
너무 좋았어요
Good Day;
Thank you for your perfect rating and kind feedback. We are delighted to hear that you had such a comfortable and enjoyable stay. Your generous scores across all aspects of your visit, along with your loyalty as an ALL Platinum member, are truly appreciated. We look forward to welcoming you back to Fairmont Château Lake Louise for another exceptional experience.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 3.5/5
Yoona K.
가족
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전체(All) 통지 확인
풍경과 위치는 더할나위없고 스케이팅 경험은 최고였다. 직원들은 모두 친절했지만 호텔 방문전 이메일로 주고받았던 내용(나눠져있는 예약 건, 호텔 크레딧 제공 등)에 대한 인계가 되어있지않아 하나하나 메일내용을 다시 보여주고 확인해야해서 좀 번거로움이있었다. 그리고 룸의 티백(tea)이 매일 새로 채워져있지않았다. BASIN 가는길을 찾기가 너무어려웠다.(그냥 입구가 상점같아 지나치기쉬움) 그래도 직접 데려다줬던 수영장 직원에 감동받았고 감사를 표한다. 그리고 BASIN 가격이 너무 비싸다. 이용객수를 줄여서 유지할 목적이라고 해도 어찌피 투숙객 전용이고 예약까지 받으면서 조금은 더 가격이 낮아도 좋을것같다. 그리고 룸에서 보는 뷰가 너무너무 멋진데 방충망이라니..? 방충망 너무 싼 호텔같고 충격이었다. 그냥 여느 고급호텔들 처럼 창문을 못 열게 해놓으면 될텐데.. 그리고 룸청소 해달라는 표시걸이가 방에 구비되어있으면 좋겠다. Walliser Stube에서 응대해주신 할아버지 점원분은 너무 프로답고 멋있고 느낌있었다. 조식 식당의 모두도 밝고 친절했으며 여러 액티비티에 대한 편의사항이 잘 준비되어있고 대체적으로 만족스러운 경험이었다.
Good Day;
Thank you for sharing your detailed feedback. We are pleased to know you enjoyed our beautiful surroundings, skating experience, and the warm service from our team. At the same time, we regret the challenges you encountered with pre-arrival communication, housekeeping consistency, and aspects of the overall experience. Your comments regarding wayfinding, room comfort, and loyalty recognition are greatly appreciated and will be reviewed as we continue to improve. We hope to welcome you back to Fairmont Chateau Lake Louise for a more seamless stay in the future.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Sang Y. S.
가족
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전체(All) 통지 확인
너무 멋진 풍경과 헹복한 경험을 준 장소였습니다.
아침에 무룹까지 쌓인 눈을 뚫고 올라간 전망대에서의 감동까지 무엇하나 버릴 수 없었습니다.
몸이 아픈 아내가 9년전 방문했던 장소라서 더 멋진 추억을 줬습니다. 너무 고맙고 행복한 추억이었습니다
Good Day;
Thank you for sharing your heartfelt feedback. We are truly delighted to know your stay was such a meaningful and memorable experience for you and your family. It is especially touching to hear how special this visit was, and that the beautiful scenery and unique winter experiences created lasting memories. We also appreciate your comments regarding dining, as we continue to enhance our offerings. We look forward to welcoming you back to Fairmont Chateau Lake Louise.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 5.0/5
Jeawon S.
친구
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전체(All) 통지 확인
너무 좋았어요
Good Day;
Thank you for your perfect rating and for describing your stay as excellent. We are thrilled that every aspect of your visit, from arrival and accommodations to breakfast and service, exceeded expectations. We also appreciate your kind recognition of Josh and will be sure to share your compliments. We look forward to welcoming you back to Fairmont Chateau Lake Louise for another memorable stay.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 3.0/5
Jeong E. A.
친구
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전체(All) 통지 확인
뷰가 좋고 친절하나
서비스와 사전 설명이 부족함
일단 건조해서 코피가 나 가습기를 빌리고 싶었는데 첫번째에 거절당하고 두번째에 빌릴 수 있었다.
그 후 간단한 아침을 먹기 위해 전자레인지를 빌렸는데
갑자기 방이 정전되는 사고가 일어나
2시간 이상 객실에서 아무것도 못한채 기다리기만 했었어야 했다
직원 호출 하였지만 방문도 너무 늦고 해결도 너무 늦어서 오전 일정을 다 날려버렸다
소중한 여행시간과 일정을 날려서 기분이 안좋았다
그 후 룸크레딧 or 2인조식 택1로 보상은 해주셨지만
우리는 6인 예약이고 아침밥을 한개의 방에서 다같이 먹는 상황이라 다같이 피해를 봤지만
이 사건은 2인방에서 일어난 일이라고 2인기준으로만 보상해주셨다 대처가 아쉽다고 느껴졌다
(처음에 보상도 2인조식이라해서 우린 6명이라고 차라리 다른 보상 없나요 하고 룸크레딧으로 달라고 요청을 했어야 했다)
애초에 전자레인지와 커피포트를 같이 돌리면 안된다고 미리 이야기 해서 사건이 일어나지 않게 해주셨다면 서로 문제도 일어나지 않고 더 좋았을 것이다
5성급 호텔이 그정도의 전기로 정전 난다는건 상상도 못했다
나는 한국인이라 캐나다 여행을 언제 또 갈 수 있을지 몰라서 더 소중하고 아쉬운 시간이였다
이 시간 공백으로 인해 마차도 못타고 스키도 못타고 호수 구경도 못하고
눈에 덮여 있어 아이스링크도 못타고 너무 아쉬운 여행이였다
Good Day;
Thank you for sharing your feedback. While we are pleased you enjoyed the views and cleanliness of the hotel, we are truly sorry for the service delays and disruption you experienced, particularly the power outage and communication shortcomings. Your comments have been shared with our team as we work to improve responsiveness and guest care.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
고객 평점 4.5/5
Sanghoon Y.
커플
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전체(All) 통지 확인
역사적인 위치와 지구 상 몇 안되는 훌륭한 관경의 호텔, 최고의 서비스와 친절함
Good Day;
Thank you for sharing your excellent rating and for highlighting our historic location, remarkable scenery, and the service and friendliness of our team. We are delighted to know your experience was so positive and that our surroundings and hospitality left a lasting impression. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Lake Louise in the future.
Kind Regards,
Fahrin Bushra
Guest Relations Analyst
Fairmont Chateau Lake Louise
